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public:nnels:etext:taking_tickets_book_requests [2022/04/11 20:18]
rachel.osolen |
public:nnels:etext:taking_tickets_book_requests [2024/05/09 05:04]
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| =======Taking Tickets (Book Requests)======= | |
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| The first step is to take a ticket for a title from RT where we track all the requests and production projects in house. NNELS uses open-source software called RT (Request Tracker) to manage requests for books. Once you own a ticket, you will keep it until you are finished with the title. | |
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| To take a book request: | |
| * Review the list of books in the [[https://support.libraries.coop/rt/Search/Results.html?Query=Queue%20%3D%20'NNELS%20Production'%20AND%20(Status%20%3D%20'new'%20OR%20Status%20%3D%20'open'%20OR%20Status%20%3D%20'stalled')|NNELS Production Queue]]- look for books that have ''Nobody in particular'' as an owner | |
| * Sort the requests by priority by clicking on ''Priority''. Take tickets in following order: | |
| * ''Urgent'' | |
| * ''High'' (note that these can have shifting priorities.) | |
| * ''Medium'' | |
| * ''Low'' | |
| * Take the ticket: | |
| * Open the ticket | |
| * Go to the ''Actions'' drop-down menu | |
| * Click on ''Take'' | |
| * You are now the proud owner of the ticket! | |
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| Here is a quick tutorial showing you how to [[https://screencast-o-matic.com/watch/cqXYbPUukf|Take a Ticket Request]]. | |
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| <note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.</note> | |
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| <note>Check to see if the ticket is for ''DAISY Audio'' conversion, as this requires a different workflow for RT and conversion. It is expected for you to do one a week as needed. See below for more details.</note> | |
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| <note>The workflow for tickets for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different from this documentation. The Production Coordinator will assign you the tickets for these projects based on your workload and project priority.</note> | |
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| <note>Productions Assistants should not exceed a maxim of 3 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:nnels:etext:pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</note> | |
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| [[public:nnels:etext:getting_started|Navigate Back to Getting Started]] | |
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