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public:nnels:etext:taking_tickets_book_requests [2024/09/04 15:43]
rachel.osolen |
public:nnels:etext:taking_tickets_book_requests [2024/09/04 17:27] (current)
magda.skrypichayko |
| The first step is to take a ticket for a title from RT where we track all the requests and production projects in house. NNELS uses open-source software called RT (Request Tracker) to manage requests for books. Once you own a ticket, you will keep it until you are finished with the title. | The first step is to take a ticket for a title from RT where we track all the requests and production projects in house. NNELS uses open-source software called RT (Request Tracker) to manage requests for books. Once you own a ticket, you will keep it until you are finished with the title. |
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| <note tip>Sometimes there is a note in the ticket for the production assistant. Please make sure to review the comments in the ticket before starting. If you have any questions about the ticket you are working on, send a comment through the ticket to the Production Coordinator.</note> | <note tip>Sometimes there is a note in the ticket for the production assistant. Please make sure to review the comments in the ticket before starting. If you have any questions about the ticket you are working on, send a comment through the ticket to the Production Coordinator. Go to [[public:nnels:etext:uploading_finished_file_and_passing_rt_ticket_to_production_coordinator|Uploading Finished File and Passing Back RT Ticket]] for more instructions.</note> |
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| To take a book request: | To take a book request: |
| <note>The workflow for tickets for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different from this documentation. The Production Coordinator will assign you the tickets for these projects based on your workload and project priority.</note> | <note>The workflow for tickets for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different from this documentation. The Production Coordinator will assign you the tickets for these projects based on your workload and project priority.</note> |
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| <note>Productions Assistants should not exceed a maxim of 3 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:nnels:etext:pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</note> | <note>Productions Assistants should not exceed a maximum of 3 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:nnels:etext:pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</note> |
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| [[public:nnels:etext:getting_started|Navigate Back to Getting Started]] | [[public:nnels:etext:getting_started|Navigate Back to Getting Started]] |
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