BC Libraries Coop wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
//Updated June 4, 2024//

<html>
<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Reminder: Circulation Modifier Clean Up</strong></span></html>

Don’t forget, Co-op Support will be removing the following circulation modifiers and any associated circulation policies tomorrow, June 5th:

  * 1-day-loan
  * 2-day-loan
  * 2-hour-loan
  * 3-day-loan
  * 7-day loan

Items still using these circulation modifiers tomorrow will be updated to use “book” instead.

__What do you need to do?__

We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier

If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what the items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers

Update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file

Please contact Co-op Support if you have any questions.


//Updated May 8, 2024//

**BC Libraries Cooperative Support Advisory – Authentication Method Changing for Overdrive/Libby**

We're changing how Overdrive/Libby authenticates against Sitka’s Evergreen for all subscribed libraries; this includes libraries who participate in Library to Go, eLibraries Manitoba, and those that subscribe individually.  We're switching from SIP2 to PatronAPI which is a more secure authentication method and better protects your patron's privacy. 
 
Library staff do not need to do anything. The Overdrive team will start switching over libraries on **Monday May 13th and they expect to have the change completed for all the subscribed libraries by Friday May 31st**. 

Patrons may be prompted to log back into Libby but won't notice any changes and their e-items out and on hold will be unaffected.   

Please contact Co-op Support if you have any questions. 

//Updated May 1, 2024//

**BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up**

Co-op Support is continuing work to streamline the circulation modifier list.

We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**:

  * 1-day-loan
  * 2-day-loan
  * 2-hour-loan
  * 3-day-loan
  * 7-day loan

Items still using these circulation modifiers on June 5th will be updated to use “book” instead.

__Why are we removing these modifiers?__

These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier.

http://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies

This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve.

__What do you need to do before June 5th?__

Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to.

We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier

If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers

Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file

Please contact Co-op Support if you have any questions.

//Updated April 29, 2024//

**BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op's April 19, 2024, Cyber-Security Incident**

BC Libraries Cooperative sent out a [[https://bc.libraries.coop/news/cyber-security-incident-april-19/ | Co-op wide notice]] on Wednesday April 24, 2024, about a security incident we experienced on April 19, 2024. We are now following up with members using specific Co-op services, as the incident had implications for your patrons’ information. 

The leaked log file contained the email address of anyone who received an email and the phone number of anyone who received an SMS message from a Co-op service between March 27 to April 19, 2024. This includes Sitka patrons who received automated notifications by email or SMS message for things like checkout receipts, overdue notices, and holds notifications during that period. 

Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. The content of the notifications was NOT leaked. The leaked data does not say what the notifications were about, and it does NOT reveal any other information about patrons or their library use, such as checkouts and holds. 

The exploit which allowed the attacker to gain access to this log file was closed on April 19, 2024. 

Please follow this link to understand what libraries should do next to communicate with your patrons and others about this incident: [[https://bc.libraries.coop/wp-content/uploads/2024/04/april-19-incident-Sitka-Response.pdf]] 


//Updated April 26, 2024//

**BC Libraries Cooperative Support Advisory – Last Chance to Register for Sharing is Caring: Interlibrary Loans in Evergreen**

Last chance to register for Sharing is Caring: Interlibrary Loans in Evergreen.  

Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 

Register now https://bc.libraries.coop/support/continuing-training/

The Thursday session will be recorded and posted publicly to our Youtube channel.

Registration closes at the end of the day Friday, May 3rd.


//Updated April 15, 2024//

**BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th**

Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 

Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  

All other support inquiries will be followed up on Friday, April 19th. 


//Updated April 10, 2024//

**BC Libraries Cooperative Support Advisory – Continuing Training in May**

Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. 
 
Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 

Register now https://bc.libraries.coop/support/continuing-training/

The Thursday session will be recorded and posted publicly to our Youtube channel.


//Updated April 8, 2024//

**BC Libraries Cooperative Support Advisory – Support Closure**

Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 

Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  

All other support inquiries will be followed up on Friday, April 19th. 


//Updated April 3, 2024//

**BC Libraries Cooperative Support Advisory – Moving our Servers**

The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers.  See the announcement here - https://bc.libraries.coop/news/moving-servers/ 

**What does this mean for Sitka & Sitka’s Evergreen?**
 
Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op's technical efforts will be focused on the cloud migration so we will not be upgrading Sitka’s Evergreen this year. Our next upgrade will be scheduled for late Spring 2025. 

Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21.  We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable.  Authentication of 3rd party services is expected to continue during this weekend.  More details will be sent as we know more.  

Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October.


//Updated April 2, 2024//

**BC Libraries Cooperative Support Advisory – New Videos Available**

Co-op Support is pleased to announce new videos available now on our YouTube channel.

Want to know more about using item or patron statistical categories?  Check out our new playlist Sitka’s Evergreen – Statistical Categories https://www.youtube.com/playlist?list=PLdwlgwBNnH4q5jl538NqQjRpypRzPSmXP

Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again?  You can now learn all about editing report templates at a time convenient for you - https://youtu.be/vwrlt8O3J8c

Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC


//Updated March 25, 2024//

**BC Libraries Cooperative Support Advisory – Email notices now available in HTML format**

Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. 

If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”. 

For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_changing_your_notifications_action_triggers 

Your local system administrators can now view the notification/action trigger templates for your library, though only Co-op Support can make changes. For instructions on viewing your notifications/action triggers see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_viewing_your_notifications_action_triggers 

Please contact Co-op Support if you have any questions.


//Updated March 7, 2024//

**BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting**

We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/id/e93MPYJb

The poll will close on **March 13th at 5:00pm Pacific**.

We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description,  Accessibility and continuing training sessions, as well as information on some Co-op projects. 

If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop


//Updated March 5, 2024//

**BC Libraries Cooperative Support Advisory – Continuing Training in March**

Last chance to register for More Than Just Cloning: Editing Report Templates!  

Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 

Register now https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of the day Friday, March 8th.

This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU

The Thursday session will be recorded and posted publicly to our Youtube channel.



//Updated February 21, 2024//

**BC Libraries Cooperative Support Advisory – Continuing Training in March**

Ready for the next level of reporting?  Join us in March for the continuing training webinar More Than Just Cloning: Editing Report Templates.  

Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 

Register now https://bc.libraries.coop/support/continuing-training/

This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU


//Updated February 16, 2024//

**BC Libraries Cooperative Support Advisory – Evergreen International Online Conference**

This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community?  Registration is open and early bird pricing ($60 USD) runs until March 1st.  

https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/

The conference schedule can be found here: https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/2024-conference-schedule/

The Evergreen Hackfest will be held April 25th and is a free event.  Interest group meetings will be taking place throughout the day.  These will include the Acquisitions Interest Group, Cataloging Interest Group, Reports Interest Group, the Student Success Working Group and more. 

Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists


//Updated February 1, 2024//

**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored**  

Hello everyone,  

All Evergreen services have now been fully restored.  

Thank you to all the sites who reported issues.  

We apologize for the interruption to services and any inconvenience it may have caused. 



//Updated January 31, 2024//

**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**

Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services.

Libraries may find Sitka’s Evergreen slow or unresponsive.

Further updates will be posted as we have more information on when services will be fully restored. 

We apologize for the inconvenience and thank you for your patience as we resolve this issue.


//Updated January 31, 2024//

**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**

Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible.  

Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. 

Further updates will be posted as we have more information on when services will be restored.  

We apologize for any inconvenience and thank you for your patience as we resolve this issue. 


//Updated January 18, 2024//

**BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries**

**BC Public Libraries** 

The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC.  
Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/ 

Website statistics are included for LibPress libraries. 

Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 

The preparation of these reports is funded by the BC Public Libraries Branch. 

**Manitoba Public Libraries** 

Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html 

These are the same templates as last year.  We recommend double checking to ensure you’re using the most current templates. 

Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/sitka/_using_the_reporter.html 

Website statistics for LibPress libraries can be found here:  
https://help.libraries.coop/libpress/1-the-basics/1-3-matomo-statistics/current-libpress-statistics/ 

**All Other Libraries** 

Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually.  Report templates for circulation statistics, collection size and make up, patron counts, and more can be found in the shared Sitka_templates. http://docs.libraries.coop/sitka/_shared_sitka_templates.html#_what_8217_s_in_sitka_templates 



//Updated January 16, 2024//

**BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords**

As we start off the new year here are a few things to check and update. 

Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  

Library Hours – Are your hours changing for 2024?  Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. 
 (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  

Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account?  Co-op Support recommends changing your password at least once a year. 

(http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords) 

You can change your password through the staff client or My Account in the public catalogue. (http://docs.libraries.coop/sitka/_resetting_staff_account_password.html) 

Are you a local system administrator?  While you can’t edit your own account in the staff client you  can use the new Send Password Reset Link found on the Edit tab to reset your password. (You must already have an email address in your account for this to work.) 

Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. 

Not sure how to change your password?  Watch our updated video on managing passwords. 
(https://youtu.be/YoB-JG6Y9Sk) 

//Updated January 4, 2024//

**BC Libraries Cooperative Support Advisory – Continuing Training in January**

Last chance to register for Reports for Beginners: Fun with Sitka Templates

Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you.

The Thursday session will be recorded and posted publicly to our Youtube channel.

Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of the day Friday, January 5th.

//Updated December 19, 2023//

**BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd**

Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  

Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  


**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024**

Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  

Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  

Library Staff Accounts - Review the current staff accounts at your library (http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html). Renew any staff accounts that are close to expiring and close accounts for anyone no longer working at your library (http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html).  

Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html)  

Have questions or requests? Don’t wait to contact Co-op Support.  

Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  

Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  


**BC Libraries Cooperative Support Advisory - Continuing Training in January**

Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar.  Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. 

The Thursday session will be recorded and posted publicly to our Youtube channel.  

Register now for Reports for Beginners: Fun with Sitka Templates webinar - https://bc.libraries.coop/support/continuing-training/ 

Registration closes at the end of the day Friday, January 5th. 


//Updated November 8, 2023//

**BC Libraries Cooperative Support Advisory - Co-op Support Closure**   

The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. 

Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support.  



**BC Libraries Cooperative Support Service Advisory - Post Upgrade Update**

Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11.  Staff are working to resolve a couple of outstanding issues in booking and acquisitions; all other reported issues have been resolved. 

Wondering how to use the new features? Check out our new features videos  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oP7gl6vmZEOHgMhJr-R4eV 

Please continue reporting new issues if you encounter them.  To help us serve you better please do the following: 

Clear your cache (you do not need to clear your cookies
(http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 

Check that the library staff account has the correct working location(s
(http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
 
Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 

Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes.
https://bc.libraries.coop/support/guidelines-for-support-requests/ 



//Updated October 22nd, 2023//

<html>
<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.11</strong></span></html> 

The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. 

**You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 

Wondering what has changed? See our New Features Playlist:  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 

Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http://docs.libraries.coop/sitka/ 

Should you discover any issues, please do the following: 

Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 

Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 

Check the relevant Sitka documentation 

Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/ 

See the 3.11 Upgrade Webpage for more information: 
https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 

Thank you to everyone for your support during this upgrade. 



//Updated October 17th, 2023//

**
BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade**

The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 

If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 

On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 

Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 

//Updated October 11th, 2023//

**BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade** 

The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 

If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 

On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 

Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 


//Updated September 26th, 2023//

**BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure**

**Upgrade to Evergreen 3.11**

We’re upgrading in October!  The Evergreen server will be unavailable from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023.** While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons. 

Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 

Curious about what will change once the upgrade is complete?  Check out our resources for Evergreen 3.11. 

Evergreen 3.11 Preview page - https://bc.libraries.coop/support/sitka/evergreen-3-11-preview/ 

New Features in Sitka’s Evergreen 3.11 playlist - https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 

**Co-op Support Closure**

The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. 

Emergency support will continue to be available.  If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. 


//Updated September 6th, 2023//

<strong>BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training</strong>

Want to know what changes the upgrade will bring?  Don’t forget to sign up for What’s New in Evergreen 3.11 to explore the new features and updates that will be coming.  Registration closes at the end of the day Friday, September 8th.

Register now for What’s New in Evergreen 3.11 - https://bc.libraries.coop/support/continuing-training/

Not able to make the webinar?  Stay tuned for new features videos coming later in September.

Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/

Check back often as we’ll be adding more resources ahead of the October upgrade.



//Updated August 10th, 2023//

**BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training**

Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions.

Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions.

Register now for Purchasing Power – Improvements to Acquisitions webinar – https://bc.libraries.coop/support/continuing-training/
(This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.)

Registration closes at the end of the day tomorrow Friday, August 11th.



//Updated July 27th, 2023//

**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped**

Co-op Support will stop all recurring reports for former staff accounts **tomorrow**.  

If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance.


//Updated July 25, 2023//

**BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications**
 
The Rogers email-to-SMS gateway is no longer working for sending texts to patrons.  We have contacted them, and they have indicated they will no longer be maintaining this service.  Patrons whose mobility service provider is Rogers or Fido must now choose email or phone for their hold notifications. 

SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. 

//Updated July 17, 2023//

**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Annual Upgrade**

BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen in October 2023. We expect the Evergreen server will be unavailable, from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023**. 

Patrons will still be able to access electronic resources while Evergreen is being upgraded.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade. 

The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login   

Staff will be unable to login during the posted upgrade hours.

As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. 

Please contact us at sitka@bc.libraries.coop if you have any further questions.


//Updated July 12, 2023//

**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up**

All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.) 

Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. 
 
Co-op Support will stop all recurring reports for former staff accounts on July 28th.  Please ensure you have set up any needed new recurring reports before this date.  

//Updated June 13, 2023//

**BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up**

Co-op Support has identified two current issues with recurring reports:

  - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members.
  - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates.

We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying May 1st 2023 to May 31st 2023 as your time period.

This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.

Recurring reports that are no longer needed can be stopped by deleting the report definitions and output.  For more information see: http://docs.libraries.coop/sitka/_maintaining_reporter_data.html#_deleting_report_definitions_and_output

Co-op Support will stop all recurring reports for former staff accounts on **July 28th**.  Please ensure you have set up any needed new recurring reports before this date.

Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.


//Updated May 31, 2023//

**BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded**

BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy.

http://docs.libraries.coop/policy/_cataloguing_policy.html

The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy.

All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen.

Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/policy/_cataloguing_permissions.html

Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.

//Updated May 25, 2023//

**BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** 

It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports.  The reports published in January counted active patrons with circulations in the last two years but they should count active patrons with circulations in the last three years.  

The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here -  https://bc.libraries.coop/support/sitka/llb-reports/ 

Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 

//Updated May 11, 2023//

**3rd Party Service Integration with Sitka’s Evergreen** 

Thinking of investing in new services or products for your patrons that will authenticate against Evergreen?  Don’t forget to fill out the 3rd Party Service Integration With Sitka’s Evergreen  survey first so Co-op staff can assess whether the service or product can be securely integrated with Sitka’s Evergreen.  Libraries should expect it to take **3 to 6 months** for this assessment to be completed from the time the survey is submitted.  Co-op staff cannot begin the assessment until we have the information from the survey.

Sitka’s 3rd Party Service Integration policy can be found here: http://docs.libraries.coop/policy/_3rd_party_service_integration.html   

The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https://survey.libraries.coop/917743?lang=en


//Updated May 1, 2023//

**BC Libraries Cooperative Support Advisory - Database Server Upgrade**

The primary database server for Sitka's Evergreen has been successfully upgraded to Postgres 14.   

There are no changes to any Evergreen functionality. 

Please contact us at sitka@bc.libraries.coop if you have any further questions. 


**BC Libraries Cooperative Support Advisory - Database Server Upgrade** 

The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th.   

The Evergreen server will be unavailable, from 9:00 PM PDT Sunday April 30th to 4:00 AM PDT Monday May 1st.   The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the migration.   

Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. 

Please contact us at sitka@bc.libraries.coop if you have any further questions. 


//Updated April 4, 2023//

**BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields**

Register now for Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.

We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 

Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of the day Thursday, April 6th.


//Updated March 14, 2023//

**BC Libraries Cooperative Support Advisory - Continuing Training in April**

Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.

We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 

Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of the day Thursday, April 6.
User Tools

Page Tools

BC Libraries Coop wiki

Site Tools
