BC Libraries Coop wiki

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====== Resetting Your Password ======

Withe email provided by the Co-op, passwords must be reset via the webmail interface at webmail.libraries.coop

===== Setting Up Alternate Email to Reset/Recover Password =====
Once you have a co-op email account, you should configure it with an alternate account that can be used to recover/reset your password. To do this, once logged in at webmail.libraries.coop, under the Settings Wheel - Preferences select "Global Preferences"

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Once on the Global Preferences page, select "Account Password"

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and then on the resulting page, enter a secret question and answer and an alternate email address to use to recover this account (e.g. a home email account or something other than THIS account.)

{{ :public:coop-mail:screenshot_2018-09-20_11.35.38.png?direct&600 |}}

===== Resetting Password if you still know it and can log in =====
If you still have your password but want to reset it, log in at webmail.libraries.coop, and under the menu item "Others" select "My Account" and then "Password"

{{ :public:coop-mail:screenshot_2018-09-20_11.27.01.png?direct&600 |}}

Once you've got to this page, simply enter your old and new password. Do try to use passwords longer than 6 characters and that have a mix of lower and upper case and none-alphabetic symbols. Do not use information like your middle name or other easily guessable details. 

{{ :public:coop-mail:screenshot_2018-09-20_11.27.12.png?direct&600 |}}

===== What to do if you don't have an alternate account set up and have lost your account/worry it has been compromised? =====

In the case you have not set up an alternate account to recover/reset password, and cannot log into your account to reset it, please email sysop@bc.libraries.coop or call the support desk at 1-888-848-9250 IMMEDIATELY and we can reset it for you.
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