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public:news [2024/04/03 09:50] christine.burns |
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| - | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. | + | Co-op Support is continuing work to streamline |
| - | What does this mean for Sitka & Sitka’s Evergreen? | + | We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**: |
| + | * 1-day-loan | ||
| + | * 2-day-loan | ||
| + | * 2-hour-loan | ||
| + | * 3-day-loan | ||
| + | * 7-day loan | ||
| + | |||
| + | Items still using these circulation modifiers on June 5th will be updated to use “book” instead. | ||
| + | |||
| + | __Why are we removing these modifiers? | ||
| + | |||
| + | These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier. | ||
| + | |||
| + | http:// | ||
| + | |||
| + | This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve. | ||
| + | |||
| + | __What do you need to do before June 5th?__ | ||
| + | |||
| + | Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to. | ||
| + | |||
| + | We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http:// | ||
| + | |||
| + | If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http:// | ||
| + | |||
| + | Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http:// | ||
| + | |||
| + | Please contact Co-op Support if you have any questions. | ||
| + | |||
| + | //Updated April 29, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op' | ||
| + | |||
| + | BC Libraries Cooperative sent out a [[https:// | ||
| + | |||
| + | The leaked log file contained the email address of anyone who received an email and the phone number of anyone who received an SMS message from a Co-op service between March 27 to April 19, 2024. This includes Sitka patrons who received automated notifications by email or SMS message for things like checkout receipts, overdue notices, and holds notifications during that period. | ||
| + | |||
| + | Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. The content of the notifications was NOT leaked. The leaked data does not say what the notifications were about, and it does NOT reveal any other information about patrons or their library use, such as checkouts and holds. | ||
| + | |||
| + | The exploit which allowed the attacker to gain access to this log file was closed on April 19, 2024. | ||
| + | |||
| + | Please follow this link to understand what libraries should do next to communicate with your patrons and others about this incident: [[https:// | ||
| + | |||
| + | |||
| + | //Updated April 26, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Sharing is Caring: Interlibrary Loans in Evergreen** | ||
| + | |||
| + | Last chance to register for Sharing is Caring: Interlibrary Loans in Evergreen. | ||
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
| + | |||
| + | Register now https:// | ||
| + | |||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Registration closes at the end of the day Friday, May 3rd. | ||
| + | |||
| + | |||
| + | //Updated April 15, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th** | ||
| + | |||
| + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. | ||
| + | |||
| + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. | ||
| + | |||
| + | All other support inquiries will be followed up on Friday, April 19th. | ||
| + | |||
| + | |||
| + | //Updated April 10, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** | ||
| + | |||
| + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. | ||
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
| + | |||
| + | Register now https:// | ||
| + | |||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | |||
| + | //Updated April 8, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Support Closure** | ||
| + | |||
| + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. | ||
| + | |||
| + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. | ||
| + | |||
| + | All other support inquiries will be followed up on Friday, April 19th. | ||
| + | |||
| + | |||
| + | //Updated April 3, 2024// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Moving our Servers** | ||
| + | |||
| + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. | ||
| + | |||
| + | **What does this mean for Sitka & Sitka’s Evergreen? | ||
| + | |||
| Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
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| //Updated April 2, 2024// | //Updated April 2, 2024// | ||
| - | < | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
| - | <span style=" | + | |
| Co-op Support is pleased to announce new videos available now on our YouTube channel. | Co-op Support is pleased to announce new videos available now on our YouTube channel. | ||
| Line 538: | Line 639: | ||
| Registration closes at the end of the day Thursday, April 6th. | Registration closes at the end of the day Thursday, April 6th. | ||
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| - | |||
| - | //Updated March 9, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** | ||
| - | |||
| - | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| - | |||
| - | **Working Locations** | ||
| - | |||
| - | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// | ||
| - | |||
| - | |||
| - | **Passwords** | ||
| - | |||
| - | If you forget or want to change the password for your library staff account there are multiple ways to reset it. | ||
| - | (http:// | ||
| - | |||
| - | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http:// | ||
| - | |||
| - | |||
| - | **Closing Staff Accounts** | ||
| - | |||
| - | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
| - | (http:// | ||
| - | |||
| - | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. | ||
| - | |||
| - | |||
| - | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | |||
| - | //Updated March 3, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** | ||
| - | |||
| - | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// | ||
| - | |||
| - | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
| - | |||
| - | Please share this survey with any staff at your library that use Sitka’s Evergreen. | ||
| - | |||
| - | Thank you to everyone who has already participated; | ||
| - | |||
| - | |||
| - | //Updated March 1, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| - | |||
| - | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
| - | |||
| - | //Updated February 24, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
| - | |||
| - | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
| - | |||
| - | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
| - | |||
| - | |||
| - | //Updated February 22, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** | ||
| - | |||
| - | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. | ||
| - | |||
| - | Reports - https:// | ||
| - | |||
| - | Highlights include: | ||
| - | |||
| - | * how to find out which staff have reporter permissions (https:// | ||
| - | * tips and recommendations on maintaining your reporter data (https:// | ||
| - | * a brand new section on the Report Template Editor (https:// | ||
| - | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| - | |||
| - | Holds - https:// | ||
| - | |||
| - | Highlights include: | ||
| - | |||
| - | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// | ||
| - | * updated content and screenshots for managing holds (https:// | ||
| - | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| - | * expanded documentation on hopeless holds (https:// | ||
| - | |||
| - | Co-op Support strives to keep our documentation up to date and user friendly. | ||
| - | |||
| - | Help us shape our training offerings and resources for 2023 and beyond. | ||
| - | |||
| - | //Updated February 15, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** | ||
| - | |||
| - | Co-op Support is looking for your feedback! | ||
| - | |||
| - | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| - | |||
| - | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| - | |||
| - | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| - | |||
| - | Thank you to everyone who has already participated; | ||
| - | |||
| - | //Updated February 13, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
| - | |||
| - | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
| - | |||
| - | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | |||
| - | |||
| - | //Updated February 10, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory | ||
| - | |||
| - | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
| - | |||
| - | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| - | |||
| - | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | |||
| - | |||
| - | //Updated February 8, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** | ||
| - | |||
| - | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. | ||
| - | |||
| - | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| - | |||
| - | Significant bug fixes include: | ||
| - | Staff can no longer delete shelving locations that contain non-deleted items | ||
| - | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| - | The title and descriptions of lists in the public catalogue can once again be edited | ||
| - | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| - | |||
| - | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
| - | |||
| - | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | |||
| - | |||
| - | //Updated February 2, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** | ||
| - | |||
| - | Due to issues with search term highlighting, | ||
| - | |||
| - | This change affects the staff client and the public catalogue. | ||
| - | |||
| - | Search terms will no longer be highligted in the search results. | ||
| - | |||
| - | |||
| - | //Updated February 1, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** | ||
| - | |||
| - | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. | ||
| - | |||
| - | The Zoom link for the meeting is: https:// | ||
| - | |||
| - | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| - | |||
| - | Agenda is: https:// | ||
| - | |||
| - | Looking forward to seeing you! | ||
| - | |||
| - | |||
| - | //Updated January 26, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** | ||
| - | |||
| - | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// | ||
| - | |||
| - | We'll aim to keep the meeting to one hour in duration. | ||
| - | |||
| - | The Zoom link for the meeting is: https:// | ||
| - | |||
| - | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| - | |||
| - | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. | ||
| - | |||
| - | Looking forward to seeing you next week! | ||
| - | |||
| - | |||
| - | //Updated January 16, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** | ||
| - | |||
| - | **Co-op Support is looking for your feedback!** | ||
| - | |||
| - | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| - | |||
| - | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// | ||
| - | |||
| - | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| - | |||
| - | **New continuing training!** | ||
| - | |||
| - | Join us in February for On the List: Holds Management in Evergreen. | ||
| - | |||
| - | Register now for On the List: Holds Management in Evergreen - https:// | ||
| - | |||
| - | Registration closes at the end of the day //Friday, February 3rd//. | ||
| - | |||
| - | |||
| - | //Updated January 11, 2023// | ||
| - | |||
| - | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** | ||
| - | |||
| - | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time. | ||
| - | |||
| - | We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, | ||
| - | |||
| - | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! | ||
| - | |||
| - | Topic: Sitka Business Function Group Meeting - February 2023 | ||
| - | |||
| - | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
| - | |||
| - | Join Zoom Meeting: https:// | ||
| - | |||
| - | Meeting ID: 838 6144 8338 | ||
| - | |||
| - | Dial by your location | ||
| - | |||
| - | +1 647 558 0588 Canada | ||
| - | +1 778 907 2071 Canada | ||
| - | +1 780 666 0144 Canada | ||
| - | +1 204 272 7920 Canada | ||
| - | +1 438 809 7799 Canada | ||
| - | +1 587 328 1099 Canada | ||
| - | +1 647 374 4685 Canada | ||
| - | |||
| - | Meeting ID: 838 6144 8338 | ||
| - | |||
| - | Find your local number: https:// | ||
| - | |||
| - | //Updated January 4, 2023// | ||
| - | |||
| - | **Sitka Business Function Group Poll** | ||
| - | |||
| - | We're hoping to have a Sitka Business Function Group call in early February. | ||
| - | |||
| - | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: | ||
| - | |||
| - | We'll follow up asap after the poll closes to firm up the date and to provide more details. | ||
| - | |||
| - | Wishing you all a safe and restful holiday! | ||
| - | |||
| - | Sharon Herbert and the Sitka Team | ||
| - | |||
| - | |||
| - | //Updated January 3, 2023// | ||
| - | |||
| - | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| - | |||
| - | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| - | |||
| - | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| - | |||
| - | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| - | |||
| - | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| - | |||
| - | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1712163000.txt.gz · Last modified: 2024/04/03 09:50 by christine.burns
