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public:nnels:etext:taking_tickets_book_requests [2022/04/11 20:18]
rachel.osolen |
public:nnels:etext:taking_tickets_book_requests [2024/05/09 05:04] (current)
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| * Review the list of books in the [[https://support.libraries.coop/rt/Search/Results.html?Query=Queue%20%3D%20'NNELS%20Production'%20AND%20(Status%20%3D%20'new'%20OR%20Status%20%3D%20'open'%20OR%20Status%20%3D%20'stalled')|NNELS Production Queue]]- look for books that have ''Nobody in particular'' as an owner | * Review the list of books in the [[https://support.libraries.coop/rt/Search/Results.html?Query=Queue%20%3D%20'NNELS%20Production'%20AND%20(Status%20%3D%20'new'%20OR%20Status%20%3D%20'open'%20OR%20Status%20%3D%20'stalled')|NNELS Production Queue]]- look for books that have ''Nobody in particular'' as an owner |
| * Sort the requests by priority by clicking on ''Priority''. Take tickets in following order: | * Sort the requests by priority by clicking on ''Priority''. Take tickets in following order: |
| * ''Urgent'' | * ''Urgent'' (always take oldest to newest) |
| * ''High'' (note that these can have shifting priorities.) | * ''High'' (note that these can have shifting priorities.) |
| * ''Medium'' | * ''Medium'' |
| Here is a quick tutorial showing you how to [[https://screencast-o-matic.com/watch/cqXYbPUukf|Take a Ticket Request]]. | Here is a quick tutorial showing you how to [[https://screencast-o-matic.com/watch/cqXYbPUukf|Take a Ticket Request]]. |
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| <note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.</note> | <note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**. Make sure you check the queue on a regular basis as titles are added. Always take the oldest to newest for ''Urgent'' tickets. Sometimes the Production Coordinator will assign tickets directly to you as well.</note> |
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| <note>Check to see if the ticket is for ''DAISY Audio'' conversion, as this requires a different workflow for RT and conversion. It is expected for you to do one a week as needed. See below for more details.</note> | <note>Some Award tickets will need to be converted into two formats for the same title (i.e. an MP3 to DAISY, and EPUB conversion). When you take one of these tickets there will be a comment in the ticket that both formats need to be converted. The documents for the EPUB conversion will be in Cyberduck, and the link to the MP3 will be in the comment section of the ticket. If you need assistance with this, please ask the Production Coordinator.</note> |
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| <note>The workflow for tickets for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different from this documentation. The Production Coordinator will assign you the tickets for these projects based on your workload and project priority.</note> | <note>The workflow for tickets for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different from this documentation. The Production Coordinator will assign you the tickets for these projects based on your workload and project priority.</note> |
