NNELS uses open-source software called RT (Request Tracker) to manage requests for books.
Nobody in particularas an owner
Priority. If there are any books marked as
Highpriority, then take one of those books (if not, select a ticket of
Here is quick tutorial showing you how to Take a Ticket Request.
Urgentthen that always takes priority, even if you are currently working on another lower priority ticket. Make sure you check the que on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.
You can now go to the
Unedited folder in Cyberduck (ensure your Root folder is
nnels-data-preprod) and locate the needed files (there should be one publisher file and one converted text document).
Here is a quick tutorial that shows you how to Download from CyberDuck.
.rtfformat and will need to be converted to
.doc/.docxformat before you can start your workflow. It is super easy to do! See Converting Rich Text to Word Doc for more info.
Once you’ve completed your first edit of the document:
Editedfolder in Cyberduck (root folder is nnels-data-preprod).
Time Workedfield in RT. You will find this in the ticket's
Basicstab. The default should already be Minutes.
Basicstab and then the Owner field. Type in the name of the person you want to assign the ticket to.
Here is a quick tutorial on how to Pass Back a Ticket.
Actionsdrop down menu on the top left navigational menu for the ticket.
Here is a tutorial on how to Leave a Comment in RT.
To avoid confusion, ensure there’s only one (the most recent) version of your edited doc in the Edited folder.
As for naming the document, you can use the following conventions: