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SysOp: Change Request Process

As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete.

This page is deliberately publically viewable, so we can link external partners to it. Please ensure no private/secret items are ever included!

General

For all entries here, unless otherwise noted, please either email sysop@bc.libraries.coop, or create a ticket in the SysOp RT queue.

DNS

  • Subject: DNS Change Request: $summary
    • $summary should be a very short explanation of the change, ideally not more than 30 characters
  • Body needs to contain
    • Old hostname (if modify or delete)
    • New hostname (if modify or add)
    • Other DNS details if applicable (CNAME, A, MX, etc)

DNS Example

To: sysop@bc.libraries.coop
Subject: DNS Change Request: Forwarding for Lillooet library
Please adjust DNS for forwarding:

from: lillooet.bclibrary.ca.
to: lillooet.bc.libraries.coop.

from: www.lillooet.bclibrary.ca.
to: lillooet.bc.libraries.coop.

Sincerely,
MP

Email accounts

TODO

New staff onboarding accounts

TODO

S3 storage

TODO

SSH access

TODO

Firewall changes

TODO

VM requests

TODO

SSL certificates

If an SSL certificate needs renewing, or you need a new CSR to renew the certificate yourself, this is the request for you.

  • Subject: SSL Certificate: $summary
    • $summary should be a very short explanation of the change, ideally not more than 30 characters
  • Body needs to contain
    • Domain/Hostname
    • System(s) to be deployed on
    • Location of existing RSA keys
If prompted for a technical contact in buying your SSL certificate, please use hostmaster@domain.

SSL certificate example

To: sysop@bc.libraries.coop
Subject: SSL Certificate: bclaconnect.ca

Hostname: bclaconnect.ca
Host: bclaconnect.ca/bcla.libraries.coop

Please provide a new CSR for host bclaconnect.ca, based on the existing RSA key.

Sincerely,
Jon

GitHub Access

This is for access to the BCLibCoop organization account at GitHub, or repositories contained therein. TODO

Notes

  • The request for short subject lines is to make them easier to scan in the RT interface and email clients, based on the Git commit subject line convention of 50 characters per subject.
techadmin/changerequest.1395121483.txt.gz · Last modified: 2014/03/18 05:44 by rjohnson