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public:coop-mail:password-reset [2018/09/20 11:41]
scott.leslie created 		public:coop-mail:password-reset [2018/09/20 11:53] (current)
kevin.woolley [What to do if you don't have an alternate account set up and have lost your account/worry it has been compromised?]
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 ===== Setting Up Alternate Email to Reset/Recover Password ===== ===== Setting Up Alternate Email to Reset/Recover Password =====
 +Once you have a co-op email account, you should configure it with an alternate account that can be used to recover/reset your password. To do this, once logged in at webmail.libraries.coop, under the Settings Wheel - Preferences select "Global Preferences"
  
 +{{ :public:coop-mail:screenshot_2018-09-20_11.35.00.png?direct&600 |}}
 +
 +Once on the Global Preferences page, select "Account Password"
 +
 +{{ :public:coop-mail:screenshot_2018-09-20_11.35.10.png?direct&600 |}}
 +
 +and then on the resulting page, enter a secret question and answer and an alternate email address to use to recover this account (e.g. a home email account or something other than THIS account.)
 +
 +{{ :public:coop-mail:screenshot_2018-09-20_11.35.38.png?direct&600 |}}
  
 ===== Resetting Password if you still know it and can log in ===== ===== Resetting Password if you still know it and can log in =====
 +If you still have your password but want to reset it, log in at webmail.libraries.coop, and under the menu item "Others" select "My Account" and then "Password"
 +
 +{{ :public:coop-mail:screenshot_2018-09-20_11.27.01.png?direct&600 |}}
 +
 +Once you've got to this page, simply enter your old and new password. Do try to use passwords longer than 6 characters and that have a mix of lower and upper case and none-alphabetic symbols. Do not use information like your middle name or other easily guessable details. 
  
 +{{ :public:coop-mail:screenshot_2018-09-20_11.27.12.png?direct&600 |}}
  
 ===== What to do if you don't have an alternate account set up and have lost your account/worry it has been compromised? ===== ===== What to do if you don't have an alternate account set up and have lost your account/worry it has been compromised? =====
  
-In the case you have not set up an alternate account to recover/reset password, and cannot log into your account to reset it, please email sysop@bc.libraries.coop or call the support desk at 1-888-848-9250 IMMEDAITELY and we can reset it for you. +In the case you have not set up an alternate account to recover/reset password, and cannot log into your account to reset it, please email sysop@bc.libraries.coop or call the support desk at 1-888-848-9250 IMMEDIATELY and we can reset it for you. 
  
  
public/coop-mail/password-reset.1537468868.txt.gz · Last modified: 2018/09/20 11:41 by scott.leslie

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