User Tools


Updated February 14, 2020

BC Libraries Cooperative Support Advisory - Development Updates and New Videos.

Co-op Support is happy to advise of a few recent improvements and fixes to Sitka's Evergreen.

1) The Overdrive issue in patron's My Account is fixed. The e items checked out screen in My Account downloads individual Overdrive titles correctly.

2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read.

3) We have added patron's preferred name field to paper overdue notices, so if a patron has a preferred name, the notices will now use it by default.

4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated February 10, 2020

BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display

Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses.

To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”.

Contact us at sitka@bc.libraries.coop if you have any questions.

Updated January 31, 2020

BC Libraries Cooperative Staff in the Evergreen Spotlight

Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https://evergreen-ils.org/evergreen-community-spotlight-christine-burns/

Updated January 6th, 2020

BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.

Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS.

To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject “Opt in for 3 Day Courtesy Notice by SMS”.

Note: The notice text is standard for all libraries and cannot be customized.

  • (Library Materials Due Soon)
  • You have items due soon:
  • TITLE by AUTHOR due on MM/DD/YYYY

Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. http://docs.libraries.coop/sitka/_account_preferences.html#_notification_preferences

More information is available here - http://docs.libraries.coop/sitka/admin-notice.html#_sms_pre_due_notice

Contact us at sitka@bc.libraries.coop if you have any questions.

Updated December 11, 2019

BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.

The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings.

After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, and servers are using most current settings.

Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated November 29, 2019

BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.

1) Copy Holds sometimes not Targeting.

Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. Volume holds will target selected local copies, and are not affected by this bug.

2) Non Clearable Holds displaying as Clearable on Holds Shelf.

There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated November 20, 2019

BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.

In order to replace network hardware that has contributed to recent service disruptions, the Co-op Systems team will upgrade our routers starting at 7 PM PT, Saturday November 23, 2019. We plan to have this work completed later that evening, by 10 PM PT. We expect a couple of 5 minute interruptions to connectivity and services during this time, so wished for you to be aware.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated November 19, 2019

BC Libraries Cooperative Support Advisory- Service Update

Sitka's Evergreen experienced some intermittent slowness and access issues this morning.

Full service has been restored, and we are continuing to monitor.

We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated November 14, 2019

BC Libraries Cooperative Support Advisory

Sitka's Evergreen experienced some intermittent slowness and access issues this afternoon.

Service has been restored, but we are continuing to monitor.

We apologize for the inconvenience. Thank you very much for your patience.

Updated November 14, 2019

BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.

We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication.

Please remember that during changes in Co-op Support staff service levels, or after hours, emergency server support is always available at 1-888-848-9250, #9.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated November 8, 2019

BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.

Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received.

On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen.

Emergency server support is not affected by this temporary change in service levels.

Please contact us at sitka@bc.libraries.coop for further information.

Updated November 6, 2019

BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report

Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019.

1) Holds Shelf fix to resolve  a problem with some holds not appearing on Holds Shelf.

2) Adding Preferred Name to Custom Hold Slips fix

In Evergreen 3.3 a patron's preferred name can be recorded in their account.  For paper overdues and email notifications the preferred name is used, if present. The Sitka default hold slip also uses preferred name.  If you have a custom hold slip you can update your template to use preferred name as follows.

  1. Go to Administration → Workstation → Print Templates
  2. Select the Hold Shelf Slip template.
  3. Copy your existing template into Notepad
  4. In Evergreen click Reset to Default TWICE.
  5. The coding for preferred name will be added.  Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding.
  6. Click Save Locally

Notification of issues with unfilled Copy Holds.

There have been reports of unfilled Copy level holds post upgrade.  For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold.

If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds.

Shared Folders>Templates>Sitka Templates>Holds> "Unfilled Copy Level Holds without a Target Copy".  Please cancel any outstanding Copy holds,  and re-place them as Volume holds. We will update everyone with our progress on a fix.

See Sitka's Evergreen documentation for information about the different types of holds and how to manage them. http://docs.libraries.coop/sitka/_holds.html#_volume_and_copy_level_hold

Please contact us at sitka@bc.libraries.coop if you have any questions

Updated October 30, 2019

BC Libraries Cooperative Advisory - Jeff Davis Named to Evergreen Core Committer Team.

During our busy post upgrade period, Co-op Support would like to take a minute to advise that Co-op staff Jeff Davis was recently named a core committer in the international Evergreen community. Thanks to Jeff and all the Evergreen core committers for their hard work in growing and maintaining Evergreen! You can find out more at http://ow.ly/qCvo50wQKlA

If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop

Updated October 13, 2019

BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3

The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS.

Wondering what has changed? See our New Features Playlist: https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh

Sitka’s Evergreen 3.3 Documentation is now available at: http://docs.libraries.coop/sitka/

Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers.

Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT).

Emergency Support is not affected by the holiday closure.

Should you discover any issues, please contact us at sitka@bc.libraries.coop

Thank you to everyone for your support during this upgrade.

Updated October 10, 2019

BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade

The Evergreen 3.3 upgrade is this weekend, please review all the important information at https://bc.libraries.coop/evergreen-3-3/. While you are there, watch the new features playlist too. https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh.

If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, you need to ensure workstations are configured correctly before closing on October 12, 2019. Please follow posted instructions http://docs.libraries.coop/sitka/_offline_circulation.html#_set_up_workstations_for_offline_circulation or view the playlist, https://www.youtube.com/playlist?list=PLdwlgwBNnH4q14tza_jbdyEDfEmT-FQcu but do NOT attempt to Download block list (step #3), it has a known error.

Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at https://bc.libraries.coop/evergreen-3-3/.

Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.

Updated September 30th, 2019

BC Libraries Cooperative Support Advisory - Training Server Upgrade

Sitka's Evergreen Training Server has been updated to Evergreen version 3.3

You can log in to the training server to check out the new features before our upgrade on October 12th-14th

Training server URL and login credentials can be found here - https://bc.libraries.coop/docs/sitka-training-server-access/ (website login required).

Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade.

Updated August 26th, 2019

BC Libraries Cooperative Support Advisory - Adjustment of Library List

We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night.

Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them.

The new group is called, "Sea to Sky Library Group", with shortname of STSK. The new group is on the federation level, right under Sitka. You will notice the change on the catalogue, patron edit and other places where the library tree is displayed.

Please contact us at sitka@bc.libraries.coop if you have any further questions.

Updated August 6th, 2019

BC Libraries Cooperative Support Advisory - Sitka's Evergreen Upgrade Webinars and Web Page

Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.3?" Sign up here  https://bc.libraries.coop/support/continuing-training/ for your sneak peak at Evergreen 3.3.

Co-op Support's Evergreen 3.3 upgrade page is now live at https://bc.libraries.coop/evergreen-3-3/

Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. You can link to the upgrade page from Evergreen's splash page by clicking on the Get Help icon.

Please contact us at sitka@bc.libraries.coop if you have any further questions.

Updated July 8th, 2019

BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen

BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night.

Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list. Work on further improving check in is ongoing in the Evergreen community.

The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select a specific due date which includes a specific time. (Daily loans always have 11:59pm/23:59pm as the due date time regardless of what is selected for due date time.) Further information can be found in our documentation.

Three new copy alert types have been added to Sitka's Evergreen.

1. Normal Check Out and Check In

Alerts will appear at both Check Out and Check In.

2. Set status = In Process on Checkin

3. Set status = Cataloguing on Checkin

These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked.

Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated June 21, 2019

BC Libraries Cooperative Support Development Advisory – Sitka Report Templates Fix

We are very happy to advise a fix has been applied that should address outstanding issues with creating reports from cloned Sitka Report Templates. Please note that existing affected templates in your personal Reports folders will not be automatically revised by this patch. We recommend you delete known problem templates from your personal Reports Templates folders, and re-clone from Sitka Templates.

We appreciate your patience while we and the greater Evergreen development community worked to find a solution.

Please contact us at sitka@bc.libraries.coop if you have any questions.

Updated May 22, 2019

BC Libraries Cooperative Support Development Advisory – Evergreen 3.3 Features and Bug Fixes

We pulled together some of the exciting new features and important bug fixes coming with Evergreen 3.3 and posted them to our Sitka Support web page. This is not an exhaustive list, but will give you an idea of what is coming. See = https://bc.libraries.coop/support/sitka/evergreen-3-3-preview/

Updated May 9, 2019

BC Libraries Cooperative Support Development Advisory – Shelving Location Filters

Co-op Support is happy to advise that we have fixed the OPAC shelving location filters. We appreciate everyone's patience while we worked to restore this functionality.

For more information on OPAC search filters see http://docs.libraries.coop/sitka/_advanced_search.html#_search_filter

If you have any questions please contact us at sitka@bc.libraries.coop.

Updated April 25, 2019

BC Libraries Cooperative Support Development Advisory - Sitka's Evergreen Upgrade

BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen software to release 3.3 in October 2019. We expect the Evergreen server and all related services will be unavailable from 9:00 PM PDT Saturday October 12 to 5:00 AM PDT Tuesday October 15, 2019.

The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login

Staff will be unable to login during the posted upgrade hours.

As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. A 3.3 upgrade webpage will be available as we get closer to the date.

Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.

Updated April 17, 2019

BC Libraries Cooperative Support Advisory - New Evergreen Reports Videos Available

Co-op Support recently posted 6 new reports videos. Check them out at https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav

Please contact us at sitka@bc.libraries.coop if you have any questions.

public/news.txt · Last modified: 2020/02/14 10:07 by shannon