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public:news [2020/04/01 12:16]
christine.burns 		public:news [2020/05/28 14:44]
jennifer
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-//Updated April 1, 2020//+//Updated May 28, 2020//
  
 <html> <html>
-<span style="color:green;font-size:150%;">Co-op Support and Library Closures During COVID-19</span></html>+<span style="color:green;font-size:150%;"> 
 +<strong>BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services</strong></span></html> 
 + 
 +We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. 
 +  
 +The new topics covered include: 
 +  * circulation policies 
 +  * courtesy and overdue notices 
 +  * automatic to lost 
 + 
 +Please take a moment to review this important information. 
 + 
 +We are currently seeing a high volume of requests coming into our ticketing system.  As we anticipate the high volume to continue please give us several days notice for all changes.  We appreciate your patience as we work through the requested updates. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
 + 
 + 
 +//Updated May 20, 2020// 
 + 
 + 
 +**BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening or expanding services** 
 + 
 +With provinces introducing re-opening plans we know that some libraries will be expanding their available services. 
 + 
 +We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. Please take a moment to review this important information.  
 + 
 +We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
 + 
 + 
 + 
 +//Updated May 17, 2020// 
 + 
 +**BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5** 
 + 
 +The Sitka Team has successfully upgraded the system to version 3.5 of the Evergreen ILS. 
 +Wondering what has changed?  
 + 
 +See our New Features Playlist:  https://www.youtube.com/playlist?list=PLdwlgwBNnH4qvEzhSkKbhnH6OcQzsHSNm 
 + 
 +Sitka’s Evergreen 3.5 Documentation is now available at: http://docs.libraries.coop/sitka/ 
 + 
 +Please note regular Co-op Support is closed until Tuesday May 19, when we will offer extended Phone Support from 7:00am PDT (9:00am CDT) to 4:00pm PDT (6:00pm CDT). 
 + 
 +Emergency Support is not affected by the closure. 
 + 
 +Should you discover any issues, please contact us at sitka@bc.libraries.coop 
 + 
 +Thank you to everyone for your support during this upgrade. 
 + 
 + 
 + 
 +//Updated May 13, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory – Sitka's Evergreen 3.5 Upgrade** 
 + 
 +The Evergreen 3.5 upgrade is this weekend, please review all the important information at https://bc.libraries.coop/evergreen-3-5/.  
 + 
 +The Evergreen server will be unavailable from 9 PM PDT Saturday May 16 to 5 AM PDT Tuesday May 19th 2020. While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons. 
 + 
 +If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. 
 + 
 +We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 
 + 
 + 
 + 
 + 
 +//Updated May 11, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory – Libraries Re-opening** 
 + 
 +With provinces introducing re-opening plans we know that some libraries will be expanding their available services.   
 + 
 +We have updated the COVID-19 page to include information for expanding library services  
 +https://bc.libraries.coop/support/sitka/covid-19/ 
 + 
 +We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
 + 
 + 
 +//Updated May 5, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory - Training Server Upgrade & New Features Video** 
 + 
 +Sitka's Evergreen Training Server has been upgraded to Evergreen version 3.5 
 + 
 +You can log in to the training server to check out the new features before our upgrade on May 16-19 
 +Training server URL and login credentials can be found here 
 +https://bc.libraries.coop/docs/sitka-training-server-access/ (website login required). 
 + 
 +Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. 
 + 
 +Watch the new features videos playlist for a look at the new features in Evergreen 3.5 
 + 
 +https://www.youtube.com/playlist?list=PLdwlgwBNnH4qvEzhSkKbhnH6OcQzsHSNm 
 + 
 + 
 + 
 +//Updated May 1, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** 
 + 
 +We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/support/sitka/evergreen-3-5-preview/ 
 + 
 +If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
 + 
 + 
 + 
 +//Updated April 22, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory Reminder - Sitka's Evergreen Database Upgrade & Upgrade webinars** 
 + 
 +Co-op Support would like to remind everyone that we are upgrading the Postgres database this weekend.  
 + 
 +**We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** 
 + 
 +Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. 
 + 
 +Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM. 
 + 
 +If you would like to register for one of the sessions, please sign-up here https://bc.libraries.coop/support/continuing-training/ 
 + 
 + 
 +//Updated April 16, 2020// 
 + 
 + 
 +**BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** 
 + 
 +Thank you for your patience. We are happy to advise that we have resolved the issue with searching. 
 + 
 +If you have any questions, please contact us at sitka@bc.libraries.coop 
 + 
 +//Updated April 16, 2020// 
 + 
 +**BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** 
 + 
 +Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. 
 + 
 +If you have any questions, please contact us at sitka@bc.libraries.coop 
 + 
 + 
 + 
 +//Updated April 15, 2020// 
 + 
 +**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Software and Database Upgrade** 
 + 
 +BC Libraries Co-op Support advises we have decided to proceed with Sitka's Evergreen upgrade to release 3.5, from 9:00 PM PDT Saturday May 16 to 5:00 AM PDT Tuesday May 19, 2020.   
 + 
 +We are able to bring you the new features and bug fixes with 3.5, on schedule,  because we have taken additional steps to allow patrons to access electronic resources while Evergreen is being upgraded.  So while the web staff client and public catalogue will be unavailable, authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade.  
 + 
 +The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially.    
 + 
 +We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade.  Patrons will be able to access digital resources, while the web staff client and catalogue will be temporarily unavailable. We will post more details about the time frame closer to the date.  
 + 
 +The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login    
 + 
 +Staff will be unable to login during the posted upgrade hours. 
 + 
 +As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know.  
 + 
 +Co-op Support's Evergreen 3.5 upgrade page is now live at https://bc.libraries.coop/evergreen-3-5/ 
 + 
 +Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. 
 + 
 +Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.5?"  
 +Sign up here  https://bc.libraries.coop/support/continuing-training/ for your sneak peak at Evergreen 3.5.  
 + 
 +A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
 + 
 + 
 + 
 + 
 +//Updated April 8, 2020// 
 + 
 +**Co-op Support Advisory - Sitka's Organizational “Tree” is Growing Again:Privacy and Technical Enhancements for 2020 and Beyond** 
 + 
 +Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”.  We will make the changes overnight Wednesday April 15, 2020 during an after hours service window.  
 + 
 +We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries.  The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation. 
 + 
 +Sitka patrons will not notice any change in your catalogue.   
 + 
 +Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, staff client catalogue, and place hold screens,and in the organizational units view.   
 + 
 +Staff will no longer be able to view or opt in patrons from outside their opt in zone. 
 + 
 +Please contact us at sitka@bc.libraries.coop if you have any questions. 
 + 
 + 
 +//Updated April 1, 2020// 
 + 
 +**Co-op Support and Library Closures During COVID-19**
  
 BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7. BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7.
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 //Updated March 25, 2020// //Updated March 25, 2020//
  
-<strong>Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.</strong>+**Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.**
  
 Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs.  This form  allows patrons to create a pending patron account,  which can be approved and completed in the staff client.  Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs.  This form  allows patrons to create a pending patron account,  which can be approved and completed in the staff client. 
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 Please contact us at sitka@bc.libraries.coop if you have any questions. Please contact us at sitka@bc.libraries.coop if you have any questions.
- 
- 
-//Updated June 21, 2019// 
- 
-**BC Libraries Cooperative Support Development Advisory – Sitka  Report Templates Fix** 
- 
-We are very happy to advise a fix has been applied that should address outstanding issues with creating reports from cloned  Sitka Report Templates. Please note that existing affected templates in your personal Reports folders will not be automatically revised by this patch. We recommend you delete known problem templates from your personal Reports Templates folders, and re-clone from Sitka Templates.   
- 
-We appreciate your patience while we and the greater Evergreen development community worked to find a solution. 
- 
-Please contact us at sitka@bc.libraries.coop if you have any questions. 
- 
- 
- 
-//Updated May 22, 2019// 
- 
- 
-**BC Libraries Cooperative Support Development Advisory – Evergreen 3.3 Features and Bug Fixes** 
- 
-We pulled together some of the exciting new features and important bug fixes coming with Evergreen 3.3 and posted them to our Sitka Support web page. This is not an exhaustive list, but will give you an idea of what is coming. See = https://bc.libraries.coop/support/sitka/evergreen-3-3-preview/ 
- 
-//Updated May 9, 2019// 
- 
- 
-**BC Libraries Cooperative Support Development Advisory – Shelving Location Filters** 
- 
-Co-op Support is happy to advise that we have fixed the OPAC shelving location filters. We appreciate everyone's patience while we worked to restore this functionality.  
- 
-For more information on OPAC search filters see http://docs.libraries.coop/sitka/_advanced_search.html#_search_filter  
- 
-If you have any questions please contact us at sitka@bc.libraries.coop.  
- 
- 
  
  
  
public/news.txt · Last modified: 2024/04/15 12:13 by christine.burns

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