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- | //Updated April 8, 2020// | + | //Updated April 15, 2024// |
< | < | ||
- | <span style=" | + | <span style=" |
- | Co-op Support | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
- | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. | + | Emergency telephone support is available. If you are unable |
- | Sitka patrons | + | All other support inquiries |
- | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | ||
- | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | //Updated April 10, 2024// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** |
+ | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. | ||
+ | |||
+ | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
- | //Updated April 1, 2020// | + | Register now https://bc.libraries.coop/support/ |
- | **Co-op Support | + | The Thursday session will be recorded |
- | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | ||
- | If your library is closed due to COVID-19, | + | //Updated April 8, 2024// |
- | Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http:// | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
- | | + | |
- | | + | |
- | | + | |
- | Support | + | Co-op Support |
- | Please contact | + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. |
+ | All other support inquiries will be followed up on Friday, April 19th. | ||
- | //Updated March 25, 2020// | ||
- | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | //Updated April 3, 2024// |
- | Co-op Support | + | **BC Libraries Cooperative |
- | Information on this feature can be found here: http://docs.libraries.coop/ | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
- | If your library would like to enable self-registration please submit a ticket | + | **What does this mean for Sitka & Sitka’s Evergreen? |
+ | |||
+ | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op's technical efforts will be focused on the cloud migration | ||
- | In order for patrons | + | Sitka’s Evergreen move to the cloud is planned |
- | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http:// | + | Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October. |
- | Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have. | ||
+ | //Updated April 2, 2024// | ||
- | //Updated March 16, 2020 at 11:21 AM PST// | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
- | **Co-op Support | + | Co-op Support |
- | BC Libraries Cooperative staff currently work remotely and regular Support will continue | + | Want to know more about using item or patron statistical categories? |
- | **In the event your library closes due to COVID-19, the following are procedures | + | Missed |
- | * Use the Emergency Closing option in the Closed Dates Editor | + | Don’t forget we have other continuing training webinars recorded and available |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
- | **You may want to post an announcement on your public catalogue.** | ||
- | * A banner with a brief message can be applied to your public catalogue. | + | //Updated March 25, 2024// |
- | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | + | |
- | **Accessing Evergreen Remotely** | + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** |
- | * As Evergreen is web-based the staff client | + | Email notification templates |
- | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
- | * Evergreen is not currently accessible via mobile devices. | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit |
- | //Updated February 20, 2020 at 12:40 PM PST// | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http:// |
- | **BC Libraries Cooperative Support Advisory | + | Your local system administrators can now view the notification/ |
- | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | Please contact |
- | While the co-location facility is doing everything possible to minimize disruptions, | ||
- | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | + | //Updated March 7, 2024// |
- | //Updated February 18, 2020 at 12:45 PM PST// | + | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** |
- | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https:// |
- | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | + | The poll will close on **March 13th at 5:00pm Pacific**. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | We're planning to provide updates in the May meeting on several projects and initiatives, |
- | //Updated February 14, 2020// | + | If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop |
- | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | + | //Updated March 5, 2024// |
- | Co-op Support | + | **BC Libraries Cooperative |
- | 1) The Overdrive issue in patron' | + | Last chance to register for More Than Just Cloning: Editing Report Templates! |
- | 2) We fixed the display | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | 3) We have added patron' | + | Register |
- | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | Registration closes |
- | https:// | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure |
- | //Updated February 10, 2020// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | ||
- | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses. | ||
- | To opt in please send an email to sitka@bc.libraries.coop before | + | // |
- | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
+ | Ready for the next level of reporting? | ||
- | //Updated January 31, 2020// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | Register now https:// |
- | Congratulations | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. |
- | //Updated January 6th, 2020// | ||
- | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | //Updated February 16, 2024// |
- | Co-op Support | + | **BC Libraries Cooperative |
- | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. | + | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested |
- | Note: The notice text is standard for all libraries and cannot be customized. | + | https:// |
- | * (Library Materials Due Soon) | + | The conference schedule can be found here: https:// |
- | * You have items due soon: | + | |
- | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
- | Patrons must have a default Mobile Carrier | + | The Evergreen Hackfest will be held April 25th and is a free event. |
- | [[http:// | + | |
- | More information is available | + | Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists |
- | Contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated February 1, 2024// | ||
- | //Updated December 11, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** |
+ | Hello everyone, | ||
- | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s | + | All Evergreen |
- | The Sitka team will apply a change after hours tonight | + | Thank you to all the sites who reported issues. |
- | After the change, we recommend that when you edit any of your library settings, | + | We apologize for the interruption to services and any inconvenience |
- | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
- | 1) Copy Holds sometimes not Targeting. | + | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. |
- | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | + | Libraries may find Sitka’s Evergreen slow or unresponsive. |
+ | Further updates will be posted as we have more information on when services will be fully restored. | ||
- | 2) Non Clearable Holds displaying | + | We apologize for the inconvenience and thank you for your patience |
- | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed. | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated January 31, 2024// |
- | //Updated November 20, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
- | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. |
- | In order to replace network hardware that has contributed to recent service disruptions, | + | Libraries may find Sitka’s Evergreen slow or unresponsive |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Further updates will be posted as we have more information on when services will be restored. |
- | //Updated November 19, 2019// | + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. |
- | **BC Libraries Cooperative Support Advisory- Service Update** | ||
+ | //Updated January 18, 2024// | ||
- | Sitka' | + | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** |
- | Full service has been restored, and we are continuing to monitor. | + | **BC Public Libraries** |
- | We apologize | + | The 2023 Sitka Statistics Reports |
+ | Find and download your spreadsheet here: https:// | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Website statistics are included for LibPress |
- | //Updated November 14, 2019// | + | Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html |
+ | The preparation of these reports is funded by the BC Public Libraries Branch. | ||
- | **BC Libraries | + | **Manitoba Public |
+ | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// | ||
- | Sitka' | + | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. |
- | Service has been restored, but we are continuing to monitor. | + | Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/ |
- | We apologize | + | Website statistics |
+ | https:// | ||
+ | **All Other Libraries** | ||
- | //Updated November 14, 2019// | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. |
- | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | ||
- | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | ||
- | Please remember that during changes in Co-op Support staff service levels, or after hours, emergency server support is always available at 1-888-848-9250, | + | //Updated January 16, 2024// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
+ | As we start off the new year here are a few things to check and update. | ||
- | //Updated November 8, 2019// | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html) |
- | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. |
+ | | ||
- | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen |
- | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | (http:// |
- | Emergency server support is not affected by this temporary | + | You can change |
- | Please contact us at sitka@bc.libraries.coop | + | Are you a local system administrator? |
+ | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. | ||
- | //Updated November 6, 2019// | + | Not sure how to change your password? |
+ | (https://youtu.be/YoB-JG6Y9Sk) | ||
- | **BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** | + | //Updated January 4, 2024// |
- | Two fixes will be applied to Sitka' | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
- | 1) Holds Shelf fix to resolve a problem | + | Last chance |
- | 2) Adding Preferred Name to Custom Hold Slips fix | + | Start off the new year with an introduction |
- | In Evergreen 3.3 a patron' | + | The Thursday session will be recorded and posted publicly |
- | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template | + | |
- | - Go to Administration -> Workstation -> Print Templates | + | Register now for Reports for Beginners: Fun with Sitka Templates |
- | - Select the Hold Shelf Slip template. | + | |
- | - Copy your existing template into Notepad | + | |
- | - In Evergreen click Reset to Default **TWICE**. | + | |
- | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
- | | + | |
- | **Notification | + | Registration closes at the end of the day Friday, January 5th. |
- | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | //Updated December 19, 2023// |
- | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
- | Shared Folders> | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support |
- | See Sitka' | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access |
- | Please contact us at sitka@bc.libraries.coop if you have any questions | ||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024** | ||
+ | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// | ||
- | //Updated October 30, 2019// | + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html# |
- | **BC Libraries Cooperative Advisory | + | Library Staff Accounts |
- | During our busy post upgrade period, | + | Acquisitions Year End - If you’re |
- | You can find out more at | + | |
- | If you have any questions | + | Have questions or requests? Don’t wait to contact |
+ | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. | ||
- | //Updated October 13, 2019// | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
- | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3** | ||
- | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** |
- | Wondering what has changed? See our New Features Playlist: | + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. |
- | https://www.youtube.com/ | + | |
- | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https://bc.libraries.coop/ |
- | Please note regular | + | Registration closes at the end of the day Friday, January 5th. |
+ | |||
+ | |||
+ | //Updated November 8, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Co-op Support | ||
+ | |||
+ | The BC Libraries Cooperative will be closed | ||
+ | |||
+ | Emergency support | ||
+ | |||
+ | |||
+ | |||
+ | **BC Libraries Cooperative | ||
+ | |||
+ | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
+ | |||
+ | Wondering how to use the new features? Check out our new features videos | ||
+ | |||
+ | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: | ||
+ | |||
+ | Clear your cache (you do not need to clear your cookies | ||
+ | (http:// | ||
+ | |||
+ | Check that the library staff account has the correct working location(s | ||
+ | (http:// | ||
- | Emergency Support is not affected by the holiday closure. | + | Check the Known Bugs list https:// |
+ | |||
+ | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | https:// | ||
+ | |||
+ | |||
+ | |||
+ | //Updated October 22nd, 2023// | ||
+ | |||
+ | < | ||
+ | <span style=" | ||
+ | |||
+ | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. | ||
+ | |||
+ | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// | ||
+ | |||
+ | Wondering what has changed? See our New Features Playlist: | ||
+ | |||
+ | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
+ | |||
+ | Should you discover any issues, please do the following: | ||
+ | |||
+ | Clear your cache (http:// | ||
+ | |||
+ | Check the Known Bugs list https:// | ||
+ | |||
+ | Check the relevant Sitka documentation | ||
+ | |||
+ | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | |||
+ | See the 3.11 Upgrade Webpage for more information: | ||
+ | https:// | ||
+ | |||
+ | Thank you to everyone for your support during this upgrade. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated October 17th, 2023// | ||
+ | |||
+ | ** | ||
+ | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
+ | |||
+ | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
+ | |||
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | //Updated October 11th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
+ | |||
+ | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
+ | |||
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | |||
+ | //Updated September 26th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
+ | |||
+ | **Upgrade to Evergreen 3.11** | ||
+ | |||
+ | We’re upgrading in October! | ||
+ | |||
+ | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
+ | |||
+ | Curious about what will change once the upgrade is complete? | ||
+ | |||
+ | Evergreen 3.11 Preview page - https:// | ||
+ | |||
+ | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
+ | |||
+ | **Co-op Support Closure** | ||
+ | |||
+ | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. | ||
+ | |||
+ | Emergency | ||
+ | |||
+ | |||
+ | //Updated September 6th, 2023// | ||
+ | |||
+ | < | ||
+ | |||
+ | Want to know what changes the upgrade will bring? | ||
+ | |||
+ | Register now for What’s New in Evergreen 3.11 - https:// | ||
+ | |||
+ | Not able to make the webinar? | ||
+ | |||
+ | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
+ | |||
+ | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated August 10th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
+ | |||
+ | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
+ | |||
+ | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
+ | |||
+ | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
+ | (This webinar | ||
+ | |||
+ | Registration closes at the end of the day tomorrow Friday, August 11th. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated July 27th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
+ | |||
+ | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
+ | |||
+ | |||
+ | //Updated July 25, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
+ | |||
+ | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
+ | |||
+ | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
+ | |||
+ | //Updated July 17, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Development Advisory - Sitka' | ||
+ | |||
+ | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
+ | |||
+ | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
+ | |||
+ | The secure staff web client login URL will remain the same at https:// | ||
+ | |||
+ | Staff will be unable to login during the posted upgrade hours. | ||
+ | |||
+ | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | //Updated July 12, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** | ||
+ | |||
+ | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
+ | |||
+ | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
+ | |||
+ | //Updated June 13, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
+ | |||
+ | Co-op Support has identified two current issues with recurring reports: | ||
+ | |||
+ | - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. | ||
+ | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
+ | |||
+ | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
+ | |||
+ | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
+ | |||
+ | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
+ | |||
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | |||
+ | //Updated May 31, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** | ||
+ | |||
+ | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. | ||
+ | |||
+ | http:// | ||
+ | |||
+ | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. | ||
+ | |||
+ | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
+ | |||
+ | Information on the permission groups which give access to cataloguing can be found here: http:// | ||
+ | |||
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | //Updated May 25, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** | ||
+ | |||
+ | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. | ||
+ | |||
+ | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https:// | ||
+ | |||
+ | Additional information on the work can be found here: http:// | ||
+ | |||
+ | //Updated May 11, 2023// | ||
+ | |||
+ | **3rd Party Service Integration with Sitka’s Evergreen** | ||
+ | |||
+ | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? | ||
+ | |||
+ | Sitka’s 3rd Party Service Integration policy can be found here: http:// | ||
+ | |||
+ | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
+ | |||
+ | |||
+ | //Updated May 1, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
+ | |||
+ | The primary database server for Sitka' | ||
+ | |||
+ | There are no changes to any Evergreen functionality. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
+ | |||
+ | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th. | ||
+ | |||
+ | The Evergreen server will be unavailable, | ||
+ | |||
+ | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | //Updated April 4, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** | ||
+ | |||
+ | Register now for Those Flummoxing Fixed Fields. | ||
+ | |||
+ | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
+ | |||
+ | Register now for Those Flummoxing Fixed Fields - https:// | ||
+ | |||
+ | Registration closes at the end of the day Thursday, April 6th. | ||
+ | |||
+ | |||
+ | //Updated March 14, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Continuing Training in April** | ||
+ | |||
+ | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. | ||
+ | |||
+ | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
+ | |||
+ | Register now for Those Flummoxing Fixed Fields - https:// | ||
+ | |||
+ | Registration closes at the end of the day Thursday, April 6th. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated March 9, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** | ||
+ | |||
+ | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
+ | |||
+ | **Working Locations** | ||
+ | |||
+ | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// | ||
+ | |||
+ | |||
+ | **Passwords** | ||
+ | |||
+ | If you forget or want to change the password for your library staff account there are multiple ways to reset it. | ||
+ | (http:// | ||
+ | |||
+ | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http:// | ||
+ | |||
+ | |||
+ | **Closing Staff Accounts** | ||
+ | |||
+ | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
+ | (http:// | ||
+ | |||
+ | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. | ||
+ | |||
+ | |||
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | //Updated March 3, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** | ||
+ | |||
+ | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// | ||
+ | |||
+ | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
+ | |||
+ | Please share this survey with any staff at your library that use Sitka’s Evergreen. | ||
+ | |||
+ | Thank you to everyone who has already participated; | ||
+ | |||
+ | |||
+ | //Updated March 1, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
+ | |||
+ | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
+ | |||
+ | //Updated February 24, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
+ | |||
+ | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
+ | |||
+ | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
+ | |||
+ | |||
+ | //Updated February 22, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** | ||
+ | |||
+ | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. | ||
+ | |||
+ | Reports - https:// | ||
+ | |||
+ | Highlights include: | ||
+ | |||
+ | * how to find out which staff have reporter permissions (https:// | ||
+ | * tips and recommendations on maintaining your reporter data (https:// | ||
+ | * a brand new section on the Report Template Editor (https:// | ||
+ | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
+ | |||
+ | Holds - https:// | ||
+ | |||
+ | Highlights include: | ||
+ | |||
+ | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// | ||
+ | * updated content and screenshots for managing holds (https:// | ||
+ | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
+ | * expanded documentation on hopeless holds (https:// | ||
+ | |||
+ | Co-op Support strives to keep our documentation up to date and user friendly. | ||
+ | |||
+ | Help us shape our training offerings and resources for 2023 and beyond. | ||
+ | |||
+ | //Updated February 15, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** | ||
+ | |||
+ | Co-op Support is looking for your feedback! | ||
+ | |||
+ | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
+ | |||
+ | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
+ | |||
+ | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
+ | |||
+ | Thank you to everyone who has already participated; | ||
+ | |||
+ | //Updated February 13, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
+ | |||
+ | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
+ | |||
+ | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | |||
+ | //Updated February 10, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory | ||
+ | |||
+ | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
+ | |||
+ | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
+ | |||
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | |||
+ | //Updated February 8, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** | ||
+ | |||
+ | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. | ||
+ | |||
+ | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
+ | |||
+ | Significant bug fixes include: | ||
+ | Staff can no longer delete shelving locations that contain non-deleted items | ||
+ | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
+ | The title and descriptions of lists in the public catalogue can once again be edited | ||
+ | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
+ | |||
+ | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
+ | |||
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
+ | |||
+ | |||
+ | //Updated February 2, 2023// | ||
- | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** |
- | Thank you to everyone for your support during this upgrade. | + | Due to issues with search term highlighting, |
- | //Updated October 10, 2019// | + | This change affects the staff client and the public catalogue. |
- | **BC Libraries Cooperative Support Service Advisory - Sitka' | + | Search terms will no longer be highligted in the search results. |
- | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https:// | ||
- | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | //Updated February 1, 2023// |
- | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | **BC Libraries Cooperative Support Advisory |
- | Please contact | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
+ | The Zoom link for the meeting is: https:// | ||
- | //Updated September 30th, 2019// | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
- | **BC Libraries Cooperative Support Advisory | + | Agenda is: https:// |
- | Sitka' | + | Looking forward |
- | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | ||
- | Training server URL and login credentials can be found here - | + | //Updated January 26, 2023// |
- | [[https://bc.libraries.coop/docs/sitka-training-server-access/ | + | |
- | (website login required). | + | |
- | Please note: this server is unsupported Sitka Support | + | **BC Libraries Cooperative |
+ | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// | ||
- | //Updated August 26th, 2019// | + | We'll aim to keep the meeting to one hour in duration. |
- | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | The Zoom link for the meeting is: https:// |
- | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | (The agenda includes additional options for those needing |
- | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We're grateful |
- | The new group is called, " | + | Looking forward |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory - Sitka' | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey |
- | Co-op Support | + | **Co-op Support |
- | Co-op Support' | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen |
- | Bookmark | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
- | Please | + | Please |
+ | **New continuing training!** | ||
- | //Updated July 8th, 2019// | + | Join us in February for On the List: Holds Management in Evergreen. |
- | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s | + | Register now for On the List: Holds Management in Evergreen |
- | BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night. | + | Registration closes at the end of the day //Friday, February 3rd//. |
- | Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list. Work on further improving check in is ongoing in the Evergreen community. | ||
- | The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select a specific due date which includes a specific time. (Daily loans always have 11:59pm/23:59pm as the due date time regardless of what is selected for due date time.) | + | //Updated January |
- | Three new copy alert types have been added to Sitka's Evergreen. | + | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** |
- | 1. Normal Check Out and Check In | + | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time. |
- | Alerts will appear at both Check Out and Check In. | + | We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, |
- | 2. Set status = In Process | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
- | 3. Set status = Cataloguing on Checkin | + | Topic: Sitka Business Function Group Meeting - February 2023 |
- | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) |
- | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively. | + | Join Zoom Meeting: https:// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Meeting ID: 838 6144 8338 |
+ | Dial by your location | ||
- | //Updated June 21, 2019// | + | +1 647 558 0588 Canada |
+ | +1 778 907 2071 Canada | ||
+ | +1 780 666 0144 Canada | ||
+ | +1 204 272 7920 Canada | ||
+ | +1 438 809 7799 Canada | ||
+ | +1 587 328 1099 Canada | ||
+ | +1 647 374 4685 Canada | ||
- | **BC Libraries Cooperative Support Development Advisory – Sitka Report Templates Fix** | + | Meeting ID: 838 6144 8338 |
- | We are very happy to advise a fix has been applied that should address outstanding issues with creating reports from cloned | + | Find your local number: https:// |
- | We appreciate your patience while we and the greater Evergreen development community worked to find a solution. | + | //Updated January 4, 2023// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **Sitka Business Function Group Poll** |
+ | We're hoping to have a Sitka Business Function Group call in early February. | ||
+ | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: | ||
- | //Updated May 22, 2019// | + | We'll follow up asap after the poll closes to firm up the date and to provide more details. |
+ | Wishing you all a safe and restful holiday! | ||
- | **BC Libraries Cooperative Support Development Advisory – Evergreen 3.3 Features | + | Sharon Herbert |
- | We pulled together some of the exciting new features and important bug fixes coming with Evergreen 3.3 and posted them to our Sitka Support web page. This is not an exhaustive list, but will give you an idea of what is coming. See = https:// | ||
+ | //Updated January 3, 2023// | ||
+ | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
+ | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
+ | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
+ | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
+ | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
+ | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// |