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| - | //Updated April 15, 2020// | + | //Updated April 15, 2024// |
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| - | <span style=" | + | <span style=" |
| - | BC Libraries | + | Co-op Support |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | Emergency telephone support is available. If you are unable |
| - | The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially. | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade. | ||
| - | The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/ | + | //Updated April 10, 2024// |
| - | Staff will be unable to login during the posted upgrade hours. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** |
| - | As in past upgrades, Co-op Support | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session | ||
| - | Co-op Support' | + | Register |
| - | Bookmark this page to share with staff. | + | The Thursday session |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | ||
| - | Sign up here https:// | ||
| - | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | + | //Updated April 8, 2024// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
| + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. | ||
| + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. | ||
| + | All other support inquiries will be followed up on Friday, April 19th. | ||
| - | //Updated April 8, 2020// | ||
| - | **Co-op Support Advisory - Sitka' | + | //Updated April 3, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. | + | The Co-op recently announced plans to move all operations from our physical hardware |
| - | Sitka patrons | + | **What does this mean for Sitka & Sitka’s Evergreen? |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect the servers |
| - | Staff will no longer | + | Other Co-op services that interact with Sitka’s Evergreen |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | //Updated April 2, 2024// | ||
| - | //Updated April 1, 2020// | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
| - | **Co-op Support | + | Co-op Support |
| - | BC Libraries Cooperative staff work remotely and regular Support continue | + | Want to know more about using item or patron statistical categories? |
| - | If your library is closed due to COVID-19, | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
| - | Use the Emergency Closing option in the Closed Dates Editor | + | Don’t forget we have other continuing training webinars recorded and available |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
| - | * The starting day of the new closure must be set to “today” | + | |
| - | Support for Library Closures During COVID-19 - https:// | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated March 25, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** | ||
| - | //Updated March 25, 2020// | + | Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. |
| - | **Co-op Support | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support |
| - | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. | + | For guidance on what to include |
| - | Information on this feature | + | Your local system administrators |
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | + | Please contact Co-op Support |
| - | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | ||
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http://docs.libraries.coop/sitka/_user_buckets.html | + | //Updated March 7, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https:// | ||
| - | // | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | **Co-op Support and Library Closures During COVID-19** | + | We're planning to provide updates in the May meeting on several projects and initiatives, |
| - | BC Libraries Cooperative staff currently work remotely and regular | + | If you have other topics you'd like us to include on the agenda, please contact Co-op Support |
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen: | ||
| - | * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http://docs.libraries.coop/sitka/_closed_date_editor.html# | + | //Updated March 5, 2024// |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
| - | **You may want to post an announcement on your public catalogue.** | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| - | * A banner with a brief message can be applied | + | Last chance |
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | + | |
| - | **Accessing Evergreen Remotely** | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable to access your library computers and still need to complete tasks, like setting up an emergency closure. | + | Register now https://bc.libraries.coop/ |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | Registration closes |
| - | //Updated February 20, 2020 at 12:40 PM PST// | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | ||
| - | While the co-location facility is doing everything possible to minimize disruptions, | ||
| - | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | + | //Updated February 21, 2024// |
| - | //Updated February 18, 2020 at 12:45 PM PST// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| - | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | Ready for the next level of reporting? |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process | + | Have you got the hang of cloning report templates |
| - | Please contact us at sitka@bc.libraries.coop | + | Register now https://bc.libraries.coop/ |
| - | //Updated February 14, 2020// | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | + | //Updated February 16, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | 1) The Overdrive issue in patron' | + | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | https:// |
| - | 3) We have added patron' | + | The conference schedule can be found here: https:// |
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | https://www.youtube.com/ | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
| - | //Updated February 10, 2020// | ||
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | //Updated February 1, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | + | Hello everyone, |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | All Evergreen services |
| + | Thank you to all the sites who reported issues. | ||
| - | //Updated January 31, 2020// | + | We apologize for the interruption to services and any inconvenience it may have caused. |
| - | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | ||
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https:// | ||
| - | //Updated January | + | //Updated January |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
| - | Co-op Support | + | Evergreen |
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | Libraries may find Sitka’s Evergreen slow or unresponsive. |
| - | Note: The notice text is standard for all libraries and cannot | + | Further updates will be posted as we have more information on when services will be fully restored. |
| - | * (Library Materials Due Soon) | + | We apologize for the inconvenience and thank you for your patience as we resolve this issue. |
| - | * You have items due soon: | + | |
| - | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | ||
| - | [[http:// | ||
| - | More information is available here - [[http://docs.libraries.coop/sitka/admin-notice.html# | + | //Updated January 31, 2024// |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ |
| + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. | ||
| - | //Updated December 11, 2019// | + | Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. |
| + | Further updates will be posted as we have more information on when services will be restored. | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update | + | We apologize for any inconvenience |
| - | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings. | ||
| - | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | //Updated January 18, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Public Libraries** |
| - | //Updated November 29, 2019// | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https://bc.libraries.coop/support/ | ||
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Website statistics are included for LibPress libraries. |
| - | 1) Copy Holds sometimes not Targeting. | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| - | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead | + | The preparation |
| + | **Manitoba Public Libraries** | ||
| - | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/ |
| - | There is a display issue with non clearable holds showing | + | These are the same templates |
| - | Please contact us at sitka@bc.libraries.coop | + | Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/ |
| - | //Updated November 20, 2019// | + | Website statistics for LibPress libraries can be found here: |
| + | https://help.libraries.coop/libpress/ | ||
| - | **BC Libraries | + | **All Other Libraries** |
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | //Updated November 19, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory- Service Update** | + | //Updated January 16, 2024// |
| + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** | ||
| - | Sitka' | + | As we start off the new year here are a few things to check and update. |
| - | Full service has been restored, | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned |
| - | We apologize | + | Library Hours – Are your hours changing |
| + | | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? |
| - | //Updated November 14, 2019// | + | (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html# |
| + | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
| - | **BC Libraries Cooperative Support Advisory** | + | Are you a local system administrator? |
| + | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. | ||
| - | Sitka' | + | Not sure how to change your password? |
| + | (https:// | ||
| - | Service has been restored, but we are continuing to monitor. | + | //Updated January 4, 2024// |
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
| + | Last chance to register for Reports for Beginners: Fun with Sitka Templates | ||
| - | //Updated November 14, 2019// | + | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. |
| - | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | We apologize | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/ |
| - | Please remember that during changes in Co-op Support staff service levels, | + | Registration closes |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated December 19, 2023// |
| + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** | ||
| - | //Updated November 8, 2019// | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable |
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | ||
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024** |
| - | Emergency server support is not affected by this temporary change in service levels. | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// |
| - | Please contact us at sitka@bc.libraries.coop | + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http:// |
| + | Library Staff Accounts - Review the current staff accounts at your library (http:// | ||
| - | //Updated November 6, 2019// | + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html) |
| - | **BC Libraries Cooperative | + | Have questions or requests? Don’t wait to contact Co-op Support. |
| - | Two fixes will be applied to Sitka' | + | Co-op Support |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
| - | 2) Adding Preferred Name to Custom Hold Slips fix | ||
| - | In Evergreen 3.3 a patron' | + | **BC Libraries Cooperative Support Advisory - Continuing Training |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
| - | - Go to Administration -> Workstation -> Print Templates | + | Start off the new year with an introduction |
| - | - Select | + | |
| - | - Copy your existing template into Notepad | + | |
| - | - In Evergreen | + | |
| - | - The coding | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues with unfilled Copy Holds.** | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar |
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | Registration closes at the end of the day Friday, January 5th. |
| - | Shared Folders> | ||
| - | See Sitka' | + | //Updated November 8, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** |
| + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. | ||
| + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. | ||
| - | //Updated October 30, 2019// | ||
| - | **BC Libraries Cooperative Advisory - Jeff Davis Named to Evergreen Core Committer Team.** | ||
| - | During our busy post upgrade period, | + | **BC Libraries Cooperative |
| - | You can find out more at http:// | + | |
| - | If you have any questions about the recent | + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; |
| + | Wondering how to use the new features? Check out our new features videos | ||
| - | //Updated October 13, 2019// | + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome | + | Clear your cache (you do not need to clear your cookies |
| + | (http:// | ||
| - | The Sitka Team has successfully upgraded | + | Check that the library staff account |
| + | (http:// | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| - | Wondering what has changed? See our New Features Playlist: | + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| - | https://www.youtube.com/playlist? | + | https://bc.libraries.coop/ |
| - | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | ||
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | ||
| - | Please note regular | + | //Updated October 22nd, 2023// |
| + | |||
| + | < | ||
| + | <span style=" | ||
| + | |||
| + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. | ||
| + | |||
| + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// | ||
| + | |||
| + | Wondering what has changed? See our New Features Playlist: | ||
| + | |||
| + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
| + | |||
| + | Should you discover any issues, please do the following: | ||
| + | |||
| + | Clear your cache (http:// | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| + | |||
| + | Check the relevant Sitka documentation | ||
| + | |||
| + | Contact | ||
| + | |||
| + | See the 3.11 Upgrade Webpage for more information: | ||
| + | https:// | ||
| + | |||
| + | Thank you to everyone for your support during this upgrade. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated October 17th, 2023// | ||
| + | |||
| + | ** | ||
| + | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
| + | |||
| + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
| + | |||
| + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| + | |||
| + | On October 23th (or October 24th if your library | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | |||
| + | // | ||
| + | |||
| + | **BC Libraries Cooperative | ||
| + | |||
| + | The Evergreen server will be unavailable | ||
| + | |||
| + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| + | |||
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | |||
| + | |||
| + | //Updated September 26th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
| + | |||
| + | **Upgrade to Evergreen 3.11** | ||
| + | |||
| + | We’re upgrading in October! | ||
| + | |||
| + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
| + | |||
| + | Curious about what will change once the upgrade is complete? | ||
| + | |||
| + | Evergreen 3.11 Preview page - https:// | ||
| + | |||
| + | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
| + | |||
| + | **Co-op Support Closure** | ||
| + | |||
| + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. | ||
| + | |||
| + | Emergency support will continue to be available. | ||
| + | |||
| + | |||
| + | //Updated September 6th, 2023// | ||
| + | |||
| + | < | ||
| + | |||
| + | Want to know what changes the upgrade will bring? | ||
| + | |||
| + | Register now for What’s New in Evergreen 3.11 - https:// | ||
| + | |||
| + | Not able to make the webinar? | ||
| + | |||
| + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
| + | |||
| + | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated August 10th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
| + | |||
| + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
| + | |||
| + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
| + | |||
| + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
| + | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
| + | |||
| + | Registration closes at the end of the day tomorrow Friday, August 11th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated July 27th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
| + | |||
| + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
| + | |||
| + | |||
| + | //Updated July 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
| - | Emergency | + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. |
| + | |||
| + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
| + | |||
| + | //Updated July 17, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | |||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| + | |||
| + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
| + | |||
| + | The secure staff web client login URL will remain the same at https:// | ||
| + | |||
| + | Staff will be unable to login during the posted upgrade hours. | ||
| + | |||
| + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated July 12, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** | ||
| + | |||
| + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
| + | |||
| + | //Updated June 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
| + | |||
| + | Co-op Support has identified two current issues with recurring reports: | ||
| + | |||
| + | - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. | ||
| + | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
| + | |||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
| + | |||
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated May 31, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. | ||
| + | |||
| + | http:// | ||
| + | |||
| + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. | ||
| + | |||
| + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
| + | |||
| + | Information on the permission groups which give access to cataloguing can be found here: http:// | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated May 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** | ||
| + | |||
| + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. | ||
| + | |||
| + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https:// | ||
| + | |||
| + | Additional information on the work can be found here: http:// | ||
| + | |||
| + | //Updated May 11, 2023// | ||
| + | |||
| + | **3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | |||
| + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? | ||
| + | |||
| + | Sitka’s 3rd Party Service Integration policy can be found here: http:// | ||
| + | |||
| + | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
| + | |||
| + | |||
| + | //Updated May 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The primary database server for Sitka' | ||
| + | |||
| + | There are no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th. | ||
| + | |||
| + | The Evergreen server will be unavailable, | ||
| + | |||
| + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated April 4, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | //Updated March 14, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** | ||
| + | |||
| + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated March 9, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** | ||
| + | |||
| + | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| + | |||
| + | **Working Locations** | ||
| + | |||
| + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// | ||
| + | |||
| + | |||
| + | **Passwords** | ||
| + | |||
| + | If you forget or want to change the password for your library staff account there are multiple ways to reset it. | ||
| + | (http:// | ||
| + | |||
| + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http:// | ||
| + | |||
| + | |||
| + | **Closing Staff Accounts** | ||
| + | |||
| + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
| + | (http:// | ||
| + | |||
| + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. | ||
| + | |||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated March 3, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** | ||
| + | |||
| + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// | ||
| + | |||
| + | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
| + | |||
| + | Please share this survey with any staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | |||
| + | //Updated March 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| + | |||
| + | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
| + | |||
| + | //Updated February 24, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
| + | |||
| + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
| + | |||
| + | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
| + | |||
| + | |||
| + | //Updated February 22, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** | ||
| + | |||
| + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. | ||
| + | |||
| + | Reports - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * how to find out which staff have reporter permissions (https:// | ||
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| + | |||
| + | Holds - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// | ||
| + | * updated content and screenshots for managing holds (https:// | ||
| + | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| + | * expanded documentation on hopeless holds (https:// | ||
| + | |||
| + | Co-op Support strives to keep our documentation up to date and user friendly. | ||
| + | |||
| + | Help us shape our training offerings and resources for 2023 and beyond. | ||
| + | |||
| + | //Updated February 15, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** | ||
| + | |||
| + | Co-op Support is looking for your feedback! | ||
| + | |||
| + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| + | |||
| + | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | //Updated February 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
| + | |||
| + | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 10, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory | ||
| + | |||
| + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 8, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** | ||
| + | |||
| + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Significant bug fixes include: | ||
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| + | |||
| + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 2, 2023// | ||
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** |
| - | Thank you to everyone for your support during this upgrade. | + | Due to issues with search term highlighting, |
| - | //Updated October 10, 2019// | + | This change affects the staff client and the public catalogue. |
| - | **BC Libraries Cooperative Support Service Advisory - Sitka' | + | Search terms will no longer be highligted in the search results. |
| - | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https:// | ||
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | //Updated February 1, 2023// |
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | **BC Libraries Cooperative Support Advisory |
| - | Please contact | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
| + | The Zoom link for the meeting is: https:// | ||
| - | //Updated September 30th, 2019// | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
| - | **BC Libraries Cooperative Support Advisory | + | Agenda is: https:// |
| - | Sitka' | + | Looking forward |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | ||
| - | Training server URL and login credentials can be found here - | + | //Updated January 26, 2023// |
| - | [[https://bc.libraries.coop/docs/sitka-training-server-access/ | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support | + | **BC Libraries Cooperative |
| + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// | ||
| - | //Updated August 26th, 2019// | + | We'll aim to keep the meeting to one hour in duration. |
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | The Zoom link for the meeting is: https:// |
| - | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | (The agenda includes additional options for those needing |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We're grateful |
| - | The new group is called, " | + | Looking forward |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - Sitka' | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey |
| - | Co-op Support | + | **Co-op Support |
| - | Co-op Support' | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen |
| - | Bookmark | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
| - | Please | + | Please |
| + | **New continuing training!** | ||
| - | //Updated July 8th, 2019// | + | Join us in February for On the List: Holds Management in Evergreen. |
| - | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s | + | Register now for On the List: Holds Management in Evergreen |
| - | BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night. | + | Registration closes at the end of the day //Friday, February 3rd//. |
| - | Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list. Work on further improving check in is ongoing in the Evergreen community. | ||
| - | The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select a specific due date which includes a specific time. (Daily loans always have 11:59pm/23:59pm as the due date time regardless of what is selected for due date time.) | + | //Updated January |
| - | Three new copy alert types have been added to Sitka's Evergreen. | + | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** |
| - | 1. Normal Check Out and Check In | + | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time. |
| - | Alerts will appear at both Check Out and Check In. | + | We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, |
| - | 2. Set status = In Process | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
| - | 3. Set status = Cataloguing on Checkin | + | Topic: Sitka Business Function Group Meeting - February 2023 |
| - | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) |
| - | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively. | + | Join Zoom Meeting: https:// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Meeting ID: 838 6144 8338 |
| + | Dial by your location | ||
| - | //Updated June 21, 2019// | + | +1 647 558 0588 Canada |
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| - | **BC Libraries Cooperative Support Development Advisory – Sitka Report Templates Fix** | + | Meeting ID: 838 6144 8338 |
| - | We are very happy to advise a fix has been applied that should address outstanding issues with creating reports from cloned | + | Find your local number: https:// |
| - | We appreciate your patience while we and the greater Evergreen development community worked to find a solution. | + | //Updated January 4, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **Sitka Business Function Group Poll** |
| + | We're hoping to have a Sitka Business Function Group call in early February. | ||
| + | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: | ||
| - | //Updated May 22, 2019// | + | We'll follow up asap after the poll closes to firm up the date and to provide more details. |
| + | Wishing you all a safe and restful holiday! | ||
| - | **BC Libraries Cooperative Support Development Advisory – Evergreen 3.3 Features | + | Sharon Herbert |
| - | We pulled together some of the exciting new features and important bug fixes coming with Evergreen 3.3 and posted them to our Sitka Support web page. This is not an exhaustive list, but will give you an idea of what is coming. See = https:// | ||
| + | //Updated January 3, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1586983872.txt.gz · Last modified: 2020/04/15 13:51 by christine.burns
