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| - | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/ | + | Co-op Support |
| - | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation | + | Emergency telephone support is available. |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | All other support inquiries will be followed up on Friday, April 19th. |
| + | //Updated April 10, 2024// | ||
| - | //Updated April 22, 2020// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** |
| - | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
| - | Co-op Support would like to remind everyone that we are upgrading the Postgres database this weekend. | + | Register now https://bc.libraries.coop/ |
| - | **We expect Sitka’s Evergreen server | + | The Thursday session |
| - | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | ||
| - | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, | + | // |
| - | If you would like to register for one of the sessions, please sign-up here https:// | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
| + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. | ||
| - | //Updated April 16, 2020// | + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. |
| + | All other support inquiries will be followed up on Friday, April 19th. | ||
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** | ||
| - | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | + | //Updated April 3, 2024// |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory – Moving our Servers** |
| - | //Updated April 16, 2020// | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | **What does this mean for Sitka & Sitka’s Evergreen?** |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process | + | Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October. |
| + | //Updated April 2, 2024// | ||
| - | //Updated April 15, 2020// | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
| - | **BC Libraries Cooperative Development Advisory | + | Co-op Support is pleased to announce new videos available now on our YouTube channel. |
| - | BC Libraries Co-op Support advises we have decided | + | Want to know more about using item or patron statistical categories? |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
| - | The upgrade | + | Don’t forget we have other continuing training webinars recorded and available |
| - | We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade. | ||
| - | The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/ | + | //Updated March 25, 2024// |
| - | Staff will be unable to login during the posted upgrade hours. | + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | + | Email notification templates can now be formatted |
| - | Co-op Support's Evergreen 3.5 upgrade page is now live at https:// | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support |
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http:// |
| - | Co-op Support | + | Your local system administrators can now view the notification/ |
| - | Sign up here https://bc.libraries.coop/ | + | |
| - | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | + | Please contact Co-op Support if you have any questions. |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | //Updated March 7, 2024// | ||
| + | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** | ||
| + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https:// | ||
| - | //Updated April 8, 2020// | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | **Co-op Support Advisory - Sitka's Organizational “Tree” is Growing Again:Privacy and Technical Enhancements | + | We're planning to provide updates in the May meeting on several projects and initiatives, |
| - | Co-op Support | + | If you have other topics you'd like us to include on the agenda, please contact |
| - | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. | ||
| - | Sitka patrons will not notice any change in your catalogue. | + | //Updated March 5, 2024// |
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
| - | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | Last chance |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| + | Register now https:// | ||
| - | //Updated April 1, 2020// | + | Registration closes at the end of the day Friday, March 8th. |
| - | **Co-op Support | + | This webinar will assume attendees know how to clone templates, run reports, |
| - | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | The Thursday session will be recorded |
| - | If your library is closed due to COVID-19, | ||
| - | Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http:// | ||
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | ||
| - | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | ||
| - | * The starting day of the new closure must be set to “today” | ||
| - | Support for Library Closures During COVID-19 - https://bc.libraries.coop/support/ | + | //Updated February 21, 2024// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| + | Ready for the next level of reporting? | ||
| - | //Updated March 25, 2020// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | Register now https:// |
| - | Co-op Support has set up Evergreen’s | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | Information on this feature can be found here: | ||
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | + | //Updated February 16, 2024// |
| - | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | + | **BC Libraries Cooperative |
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets | + | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested |
| - | Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have. | + | https:// |
| + | The conference schedule can be found here: https:// | ||
| - | //Updated March 16, 2020 at 11:21 AM PST// | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | **Co-op Support and Library Closures During COVID-19** | + | Recordings from past conferences can be found here: https:// |
| - | BC Libraries Cooperative staff currently work remotely and regular Support will continue to be available to you via email and phone. | ||
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen: | + | //Updated February 1, 2024// |
| - | | + | **BC Libraries Cooperative Support Advisory |
| - | | + | |
| - | * If you participate in reciprocal borrowing through | + | |
| - | **You may want to post an announcement on your public catalogue.** | + | Hello everyone, |
| - | * A banner with a brief message can be applied to your public catalogue. | + | All Evergreen services have now been fully restored. |
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | + | |
| - | **Accessing Evergreen Remotely** | + | Thank you to all the sites who reported issues. |
| - | * As Evergreen is web-based | + | We apologize for the interruption |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | ||
| - | //Updated February 20, 2020 at 12:40 PM PST// | ||
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | + | //Updated January 31, 2024// |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | **BC Libraries Cooperative Support Advisory |
| - | While the co-location facility | + | Evergreen |
| - | This may impact all Co-op services including | + | Libraries |
| - | //Updated February 18, 2020 at 12:45 PM PST// | + | Further updates will be posted as we have more information on when services will be fully restored. |
| - | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | We apologize for the inconvenience and thank you for your patience as we resolve this issue. |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated January 31, 2024// |
| - | //Updated February 14, 2020// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
| + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. | ||
| - | **BC Libraries | + | Libraries |
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | + | Further updates will be posted as we have more information on when services will be restored. |
| - | 1) The Overdrive | + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | ||
| - | 3) We have added patron' | + | //Updated January 18, 2024// |
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | **BC Libraries Cooperative Support Advisory |
| - | https:// | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Public Libraries** |
| - | //Updated February 10, 2020// | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https://bc.libraries.coop/support/ | ||
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | Website statistics are included |
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses. | + | Additional information |
| - | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | + | The preparation of these reports is funded by the BC Public Libraries Branch. |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **Manitoba Public Libraries** |
| + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// | ||
| - | //Updated January 31, 2020// | + | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. |
| - | **BC Libraries Cooperative Staff in the Evergreen | + | Information on using the reporter in Sitka’s |
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight | + | Website statistics |
| + | https://help.libraries.coop/ | ||
| - | //Updated January 6th, 2020// | + | **All Other Libraries** |
| - | ** BC Libraries Cooperative Support Advisory | + | Co-op Support recommends setting up recurring monthly reports |
| - | Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS. | ||
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | ||
| - | Note: The notice text is standard for all libraries and cannot be customized. | + | //Updated January 16, 2024// |
| - | | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
| - | | + | |
| - | | + | |
| - | Patrons must have a default Mobile Carrier | + | As we start off the new year here are a few things to check and update. |
| - | [[http:// | + | |
| - | More information is available here - [[http:// | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// |
| - | Contact us at sitka@bc.libraries.coop | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. |
| + | | ||
| + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? | ||
| - | //Updated December 11, 2019// | + | (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html# |
| + | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | + | Are you a local system administrator? |
| - | The Sitka team will apply a change after hours tonight | + | Don’t forget |
| - | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | Not sure how to change your password? |
| + | (https:// | ||
| - | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | + | //Updated January 4, 2024// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
| - | //Updated November 29, 2019// | + | Last chance to register for Reports for Beginners: Fun with Sitka Templates |
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports |
| - | 1) Copy Holds sometimes not Targeting. | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Just a reminder, | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/ |
| + | Registration closes at the end of the day Friday, January 5th. | ||
| - | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | //Updated December 19, 2023// |
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed. | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | //Updated November 20, 2019// | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
| - | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | ||
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | **BC Libraries Cooperative Support Advisory |
| - | Please contact us at sitka@bc.libraries.coop | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// |
| - | //Updated November 19, 2019// | + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html# |
| - | **BC Libraries Cooperative Support Advisory- Service Update** | + | Library Staff Accounts |
| + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// | ||
| - | Sitka' | + | Have questions or requests? Don’t wait to contact Co-op Support. |
| - | Full service has been restored, and we are continuing to monitor. | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | //Updated November 14, 2019// | + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** |
| + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
| - | **BC Libraries Cooperative Support Advisory** | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// | ||
| - | Sitka' | + | Registration closes at the end of the day Friday, January 5th. |
| - | Service has been restored, but we are continuing to monitor. | ||
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | //Updated November 8, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** | ||
| - | // | + | The BC Libraries Cooperative will be closed on Monday, |
| - | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. |
| - | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | ||
| - | Please remember that during changes in Co-op Support staff service levels, | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** |
| + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
| - | //Updated November 8, 2019// | + | Wondering how to use the new features? Check out our new features videos |
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: |
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | Clear your cache (you do not need to clear your cookies |
| + | (http:// | ||
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation | + | Check that the library staff account has the correct working location(s |
| + | (http:// | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| - | Emergency server | + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| + | https:// | ||
| - | Please contact us at sitka@bc.libraries.coop for further information. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | < |
| + | <span style=" | ||
| - | Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019. | + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | **You MUST clear your browser cache before logging into Evergreen |
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | Wondering what has changed? See our New Features Playlist: |
| - | In Evergreen 3.3 a patron' | + | Sitka’s |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
| - | - Go to Administration -> Workstation -> Print Templates | + | Should you discover any issues, please do the following: |
| - | - Select | + | |
| - | - Copy your existing template into Notepad | + | |
| - | - In Evergreen click Reset to Default **TWICE**. | + | |
| - | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues with unfilled Copy Holds.** | + | Clear your cache (http:// |
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | Check the Known Bugs list https://bc.libraries.coop/ |
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | Check the relevant Sitka documentation |
| - | Shared Folders> | + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. Please |
| - | See Sitka' | + | See the 3.11 Upgrade Webpage for more information: |
| + | https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | Thank you to everyone for your support during this upgrade. |
| - | //Updated October | + | //Updated October |
| - | **BC Libraries Cooperative Advisory - Jeff Davis Named to | + | ** |
| + | BC Libraries Cooperative | ||
| - | During our busy post upgrade period, Co-op Support would like to take a minute to advise that Co-op staff Jeff Davis was recently named a core committer in the international | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen |
| - | You can find out more at http://ow.ly/ | + | |
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please | + | If your library will be open on Sunday October 22nd, please |
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| - | //Updated October 13, 2019// | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3** | + | //Updated October 11th, 2023// |
| - | The Sitka Team has successfully upgraded the system to version | + | **BC Libraries Cooperative Support Service Advisory - Reminder |
| - | Wondering what has changed? See our New Features Playlist: | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
| - | https://www.youtube.com/ | + | |
| - | Sitka’s Evergreen 3.3 Documentation is now available at: http://docs.libraries.coop/ | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. |
| - | Does your library | + | On October 23th (or October 24th if your library |
| - | Please | + | Please |
| + | |||
| + | |||
| + | //Updated September 26th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support | ||
| + | |||
| + | **Upgrade to Evergreen 3.11** | ||
| + | |||
| + | We’re upgrading in October! | ||
| + | |||
| + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
| + | |||
| + | Curious about what will change once the upgrade | ||
| + | |||
| + | Evergreen 3.11 Preview page - https:// | ||
| + | |||
| + | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
| + | |||
| + | **Co-op Support Closure** | ||
| + | |||
| + | The BC Libraries Cooperative will be closed | ||
| + | |||
| + | Emergency support will continue to be available. | ||
| + | |||
| + | |||
| + | //Updated September 6th, 2023// | ||
| + | |||
| + | < | ||
| + | |||
| + | Want to know what changes the upgrade will bring? | ||
| + | |||
| + | Register now for What’s New in Evergreen 3.11 - https:// | ||
| + | |||
| + | Not able to make the webinar? | ||
| + | |||
| + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
| + | |||
| + | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated August 10th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
| + | |||
| + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
| + | |||
| + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
| + | |||
| + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
| + | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
| + | |||
| + | Registration closes at the end of the day tomorrow Friday, August 11th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated July 27th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
| + | |||
| + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
| + | |||
| + | |||
| + | //Updated July 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
| - | Emergency | + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. |
| + | |||
| + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
| + | |||
| + | //Updated July 17, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | |||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| + | |||
| + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
| + | |||
| + | The secure staff web client login URL will remain the same at https:// | ||
| + | |||
| + | Staff will be unable to login during the posted upgrade hours. | ||
| + | |||
| + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated July 12, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** | ||
| + | |||
| + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
| + | |||
| + | //Updated June 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
| + | |||
| + | Co-op Support has identified two current issues with recurring reports: | ||
| + | |||
| + | - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. | ||
| + | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
| + | |||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
| + | |||
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated May 31, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. | ||
| + | |||
| + | http:// | ||
| + | |||
| + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. | ||
| + | |||
| + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
| + | |||
| + | Information on the permission groups which give access to cataloguing can be found here: http:// | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated May 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** | ||
| + | |||
| + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. | ||
| + | |||
| + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https:// | ||
| + | |||
| + | Additional information on the work can be found here: http:// | ||
| + | |||
| + | //Updated May 11, 2023// | ||
| + | |||
| + | **3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | |||
| + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? | ||
| + | |||
| + | Sitka’s 3rd Party Service Integration policy can be found here: http:// | ||
| + | |||
| + | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
| + | |||
| + | |||
| + | //Updated May 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The primary database server for Sitka' | ||
| + | |||
| + | There are no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th. | ||
| + | |||
| + | The Evergreen server will be unavailable, | ||
| + | |||
| + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated April 4, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | //Updated March 14, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** | ||
| + | |||
| + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated March 9, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** | ||
| + | |||
| + | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| + | |||
| + | **Working Locations** | ||
| + | |||
| + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// | ||
| + | |||
| + | |||
| + | **Passwords** | ||
| + | |||
| + | If you forget or want to change the password for your library staff account there are multiple ways to reset it. | ||
| + | (http:// | ||
| + | |||
| + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http:// | ||
| + | |||
| + | |||
| + | **Closing Staff Accounts** | ||
| + | |||
| + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
| + | (http:// | ||
| + | |||
| + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. | ||
| + | |||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated March 3, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** | ||
| + | |||
| + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// | ||
| + | |||
| + | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
| + | |||
| + | Please share this survey with any staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | |||
| + | //Updated March 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| + | |||
| + | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
| + | |||
| + | //Updated February 24, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
| + | |||
| + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
| + | |||
| + | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
| + | |||
| + | |||
| + | //Updated February 22, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** | ||
| + | |||
| + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. | ||
| + | |||
| + | Reports - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * how to find out which staff have reporter permissions (https:// | ||
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| + | |||
| + | Holds - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// | ||
| + | * updated content and screenshots for managing holds (https:// | ||
| + | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| + | * expanded documentation on hopeless holds (https:// | ||
| + | |||
| + | Co-op Support strives to keep our documentation up to date and user friendly. | ||
| + | |||
| + | Help us shape our training offerings and resources for 2023 and beyond. | ||
| + | |||
| + | //Updated February 15, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** | ||
| + | |||
| + | Co-op Support is looking for your feedback! | ||
| + | |||
| + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| + | |||
| + | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | //Updated February 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
| + | |||
| + | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 10, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory | ||
| + | |||
| + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 8, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** | ||
| + | |||
| + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Significant bug fixes include: | ||
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| + | |||
| + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 2, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** | ||
| + | |||
| + | Due to issues with search term highlighting, | ||
| + | |||
| + | This change affects the staff client and the public catalogue. | ||
| + | |||
| + | Search terms will no longer be highligted in the search results. | ||
| + | |||
| + | |||
| + | //Updated February 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** | ||
| + | |||
| + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. | ||
| + | |||
| + | The Zoom link for the meeting is: https:// | ||
| + | |||
| + | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| + | |||
| + | Agenda is: https:// | ||
| + | |||
| + | Looking forward to seeing you! | ||
| + | |||
| + | |||
| + | //Updated January 26, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** | ||
| + | |||
| + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// | ||
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | We'll aim to keep the meeting to one hour in duration. |
| - | Thank you to everyone | + | The Zoom link for the meeting is: https:// |
| - | //Updated October 10, 2019// | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
| - | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
| - | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https:// | + | Looking forward to seeing |
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | ||
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https://bc.libraries.coop/evergreen-3-3/]]. | + | //Updated January 16, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** |
| + | **Co-op Support is looking for your feedback!** | ||
| - | //Updated September 30th, 2019// | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
| - | **BC Libraries Cooperative Support Advisory | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
| - | Sitka's Evergreen | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| - | You can log in to the training | + | **New continuing |
| - | Training server URL and login credentials can be found here - | + | Join us in February for On the List: Holds Management in Evergreen. This webinar will look at best practices for your hold workflows as well as delve into hold groups and hopeless holds. |
| - | [[https://bc.libraries.coop/ | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before | + | Register now for On the List: Holds Management in Evergreen - https://bc.libraries.coop/ |
| + | Registration closes at the end of the day //Friday, February 3rd//. | ||
| - | //Updated August 26th, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | //Updated January 11, 2023// |
| - | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** |
| - | Three libraries, Pemberton | + | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting |
| - | The new group is called, " | + | We'll share the agenda about a week in advance, but we're planning |
| - | Please | + | Please |
| - | //Updated August 6th, 2019// | + | Topic: Sitka Business Function Group Meeting - February 2023 |
| - | **BC Libraries Cooperative Support Advisory - Sitka' | + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | Join Zoom Meeting: |
| - | Co-op Support' | + | Meeting ID: 838 6144 8338 |
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. You can link to the upgrade page from Evergreen' | + | Dial by your location |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | +1 647 558 0588 Canada |
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| + | Meeting ID: 838 6144 8338 | ||
| - | //Updated July 8th, 2019// | + | Find your local number: https://us02web.zoom.us/u/kzA8zwRBA |
| - | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen** | + | //Updated January 4, 2023// |
| - | BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night. | + | **Sitka Business Function Group Poll** |
| - | Libraries should see minor speed improvements on Check In. The list of checked | + | We're hoping to have a Sitka Business Function Group call in early February. |
| - | The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select | + | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: https://doodle.com/ |
| - | Three new copy alert types have been added to Sitka's Evergreen. | + | We'll follow up asap after the poll closes to firm up the date and to provide more details. |
| - | 1. Normal Check Out and Check In | + | Wishing you all a safe and restful holiday! |
| - | Alerts will appear at both Check Out and Check In. | + | Sharon Herbert |
| - | 2. Set status = In Process on Checkin | ||
| - | 3. Set status = Cataloguing on Checkin | + | //Updated January |
| - | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** |
| - | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively. | + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. These 3rd party services include products such as self-check, electronic resources, public workstation authentication, |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. |
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1588354540.txt.gz · Last modified: 2020/05/01 10:35 by christine.burns
