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- | <span style=" | + | <span style=" |
- | Sitka' | + | Email notification templates can now be formatted in HTML. This means that we can add hyperlinks |
- | You can log in to the training server | + | If you are interested |
- | Training server URL and login credentials can be found here | + | |
- | https:// | + | |
- | Please note: this server is unsupported Sitka Support will not be able to respond | + | For guidance on what to include in your ticket |
- | Watch the new features videos playlist | + | Your local system administrators can now view the notification/ |
- | https://www.youtube.com/ | + | Please contact Co-op Support if you have any questions. |
+ | //Updated March 7, 2024// | ||
- | //Updated May 1, 2020// | + | < |
+ | <span style=" | ||
- | **BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https:// |
- | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/ | + | The poll will close on **March 13th at 5:00pm Pacific**. |
- | If your library will be open on Sunday | + | We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description, |
- | Please contact | + | If you have other topics you'd like us to include on the agenda, please contact Co-op Support |
+ | //Updated March 5, 2024// | ||
- | //Updated April 22, 2020// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
- | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | + | Last chance to register for More Than Just Cloning: Editing Report Templates! |
- | Co-op Support would like to remind everyone that we are upgrading | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | Register now https:// |
- | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | Registration closes at the end of the day Friday, March 8th. |
- | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https:// |
- | If you would like to register for one of the sessions, please sign-up here https://bc.libraries.coop/ | + | The Thursday session will be recorded and posted publicly |
- | //Updated April 16, 2020// | ||
+ | //Updated February 21, 2024// | ||
- | **BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
- | Thank you for your patience. We are happy to advise that we have resolved | + | Ready for the next level of reporting? |
- | If you have any questions, please contact us at sitka@bc.libraries.coop | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | //Updated April 16, 2020// | + | Register now https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. |
- | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. | ||
- | If you have any questions, please contact us at sitka@bc.libraries.coop | + | //Updated February 16, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** | ||
+ | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community? | ||
- | //Updated April 15, 2020// | + | https://evergreen-ils.org/conference/ |
- | **BC Libraries Cooperative Development Advisory | + | The conference schedule can be found here: https:// |
- | BC Libraries Co-op Support advises we have decided to proceed with Sitka' | + | The Evergreen |
- | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
- | The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially. | ||
- | We are also upgrading | + | //Updated February 1, 2024// |
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** | ||
+ | |||
+ | Hello everyone, | ||
+ | |||
+ | All Evergreen services have now been fully restored. | ||
+ | |||
+ | Thank you to all the sites who reported issues. | ||
+ | |||
+ | We apologize for the interruption to services and any inconvenience it may have caused. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated January 31, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ | ||
+ | |||
+ | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. | ||
+ | |||
+ | Libraries may find Sitka’s Evergreen slow or unresponsive. | ||
+ | |||
+ | Further updates will be posted as we have more information on when services will be fully restored. | ||
+ | |||
+ | We apologize for the inconvenience and thank you for your patience as we resolve this issue. | ||
+ | |||
+ | |||
+ | //Updated January 31, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ | ||
+ | |||
+ | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. | ||
+ | |||
+ | Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. | ||
+ | |||
+ | Further updates will be posted as we have more information on when services will be restored. | ||
+ | |||
+ | We apologize for any inconvenience and thank you for your patience as we resolve this issue. | ||
+ | |||
+ | |||
+ | //Updated January 18, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** | ||
+ | |||
+ | **BC Public Libraries** | ||
+ | |||
+ | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. | ||
+ | Find and download your spreadsheet here: https:// | ||
+ | |||
+ | Website statistics are included for LibPress libraries. | ||
+ | |||
+ | Additional information on the work can be found here: http:// | ||
+ | |||
+ | The preparation of these reports is funded by the BC Public Libraries Branch. | ||
+ | |||
+ | **Manitoba Public Libraries** | ||
+ | |||
+ | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// | ||
+ | |||
+ | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. | ||
+ | |||
+ | Information on using the reporter in Sitka’s Evergreen can be found here: http:// | ||
+ | |||
+ | Website statistics for LibPress libraries can be found here: | ||
+ | https:// | ||
+ | |||
+ | **All Other Libraries** | ||
+ | |||
+ | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated January 16, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** | ||
+ | |||
+ | As we start off the new year here are a few things to check and update. | ||
+ | |||
+ | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// | ||
+ | |||
+ | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. | ||
+ | | ||
+ | |||
+ | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? | ||
+ | |||
+ | (http:// | ||
+ | |||
+ | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
+ | |||
+ | Are you a local system administrator? | ||
+ | |||
+ | Don’t forget to also update | ||
+ | |||
+ | Not sure how to change your password? | ||
+ | (https:// | ||
+ | |||
+ | //Updated January 4, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Continuing Training in January** | ||
+ | |||
+ | Last chance to register for Reports for Beginners: Fun with Sitka Templates | ||
+ | |||
+ | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices | ||
+ | |||
+ | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
+ | |||
+ | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https:// | ||
+ | |||
+ | Registration closes at the end of the day Friday, January 5th. | ||
+ | |||
+ | //Updated December 19, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** | ||
+ | |||
+ | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. | ||
+ | |||
+ | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
+ | |||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024** | ||
+ | |||
+ | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// | ||
+ | |||
+ | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http:// | ||
+ | |||
+ | Library Staff Accounts - Review the current staff accounts at your library (http:// | ||
+ | |||
+ | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal | ||
+ | |||
+ | Have questions or requests? Don’t wait to contact Co-op Support. | ||
+ | |||
+ | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. | ||
+ | |||
+ | Our ticketing system | ||
+ | |||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Continuing Training in January** | ||
+ | |||
+ | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
+ | |||
+ | The Thursday session | ||
+ | |||
+ | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// | ||
+ | |||
+ | Registration closes at the end of the day Friday, January 5th. | ||
+ | |||
+ | |||
+ | //Updated November 8, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** | ||
+ | |||
+ | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. | ||
+ | |||
+ | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. | ||
+ | |||
+ | |||
+ | |||
+ | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** | ||
+ | |||
+ | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
+ | |||
+ | Wondering how to use the new features? Check out our new features videos | ||
+ | |||
+ | Please continue reporting new issues if you encounter them. To help us serve you better please | ||
+ | |||
+ | Clear your cache (you do not need to clear your cookies | ||
+ | (http:// | ||
+ | |||
+ | Check that the library staff account has the correct working location(s | ||
+ | (http:// | ||
+ | |||
+ | Check the Known Bugs list https:// | ||
+ | |||
+ | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | https:// | ||
+ | |||
+ | |||
+ | |||
+ | //Updated October 22nd, 2023// | ||
+ | |||
+ | < | ||
+ | <span style=" | ||
+ | |||
+ | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. | ||
+ | |||
+ | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// | ||
+ | |||
+ | Wondering what has changed? See our New Features Playlist: | ||
+ | |||
+ | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
+ | |||
+ | Should you discover any issues, please do the following: | ||
+ | |||
+ | Clear your cache (http:// | ||
+ | |||
+ | Check the Known Bugs list https:// | ||
+ | |||
+ | Check the relevant Sitka documentation | ||
+ | |||
+ | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | |||
+ | See the 3.11 Upgrade Webpage for more information: | ||
+ | https:// | ||
+ | |||
+ | Thank you to everyone for your support during this upgrade. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated October 17th, 2023// | ||
+ | |||
+ | ** | ||
+ | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
+ | |||
+ | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
+ | |||
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | //Updated October 11th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
+ | |||
+ | The Evergreen server will be unavailable from 9:00 PM PDT Saturday | ||
+ | |||
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | |||
+ | //Updated September 26th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
+ | |||
+ | **Upgrade to Evergreen 3.11** | ||
+ | |||
+ | We’re upgrading in October! | ||
+ | |||
+ | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
+ | |||
+ | Curious about what will change once the upgrade is complete? | ||
+ | |||
+ | Evergreen 3.11 Preview page - https:// | ||
+ | |||
+ | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
+ | |||
+ | **Co-op Support Closure** | ||
+ | |||
+ | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. | ||
+ | |||
+ | Emergency support will continue to be available. | ||
+ | |||
+ | |||
+ | //Updated September 6th, 2023// | ||
+ | |||
+ | < | ||
+ | |||
+ | Want to know what changes the upgrade | ||
+ | |||
+ | Register now for What’s New in Evergreen 3.11 - https:// | ||
+ | |||
+ | Not able to make the webinar? | ||
+ | |||
+ | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
+ | |||
+ | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated August 10th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
+ | |||
+ | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
+ | |||
+ | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
+ | |||
+ | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
+ | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
+ | |||
+ | Registration closes at the end of the day tomorrow Friday, August 11th. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated July 27th, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
+ | |||
+ | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
+ | |||
+ | |||
+ | //Updated July 25, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
+ | |||
+ | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
+ | |||
+ | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
+ | |||
+ | //Updated July 17, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Development Advisory - Sitka' | ||
+ | |||
+ | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
+ | |||
+ | Patrons will still be able to access | ||
The secure staff web client login URL will remain the same at https:// | The secure staff web client login URL will remain the same at https:// | ||
Line 82: | Line 394: | ||
As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
- | Co-op Support' | + | Please contact us at sitka@bc.libraries.coop |
- | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | ||
- | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | //Updated July 12, 2023// |
- | Sign up here https://bc.libraries.coop/support/continuing-training/ | + | |
- | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure |
+ | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
+ | //Updated June 13, 2023// | ||
+ | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
- | //Updated April 8, 2020// | + | Co-op Support has identified two current issues with recurring reports: |
- | **Co-op Support Advisory | + | |
+ | | ||
- | Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized | + | We recommend all libraries use the template |
- | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation. | + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. |
- | Sitka patrons will not notice any change in your catalogue. | + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. |
- | Your library’s position on the organizational tree will be slightly different. Library | + | Co-op Support |
- | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated May 31, 2023// | ||
- | //Updated | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation |
- | **Co-op | + | BC Libraries Cooperative |
- | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | http:// |
- | If your library is closed due to COVID-19, | + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. |
- | Use the Emergency Closing option | + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
- | * The starting day of the new closure must be set to “today” | + | |
- | Support for Library Closures During COVID-19 - https://bc.libraries.coop/ | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/ |
- | Please contact | + | Please contact |
+ | //Updated May 25, 2023// | ||
- | //Updated | + | **BC Libraries Cooperative Support Advisory – Updated |
- | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. The reports published in January counted active patrons with circulations in the last two years but they should count active patrons with circulations in the last three years. |
- | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - |
- | Information | + | Additional information |
- | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | + | //Updated May 11, 2023// |
- | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | + | **3rd Party Service Integration with Sitka’s Evergreen** |
- | We can also batch update patron expiry dates for you, | + | Thinking of investing in new services or products |
- | Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have. | + | Sitka’s 3rd Party Service Integration policy |
+ | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
- | //Updated March 16, 2020 at 11:21 AM PST// | ||
- | **Co-op Support and Library Closures During COVID-19** | + | //Updated May 1, 2023// |
- | BC Libraries Cooperative | + | **BC Libraries Cooperative Support |
- | **In the event your library closes due to COVID-19, the following are procedures | + | The primary database server |
- | * Use the Emergency Closing option in the Closed Dates Editor | + | There are no changes |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you participate in reciprocal borrowing through | + | |
- | **You may want to post an announcement on your public catalogue.** | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | * A banner with a brief message can be applied to your public catalogue. | ||
- | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | ||
- | **Accessing Evergreen Remotely** | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
- | * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable | + | The BC Libraries Cooperative will be updating our database servers |
- | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
- | * Evergreen is not currently accessible via mobile devices. | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | The Evergreen server will be unavailable, |
- | //Updated February 20, 2020 at 12:40 PM PST// | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
- | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | ||
- | While the co-location facility is doing everything possible to minimize disruptions, due to the nature of the repair there is some chance of intermittent network outages between 11:00pm PST Thursday, February 20th and 2:00am PST Friday February 21st. | + | //Updated April 4, 2023// |
- | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate | + | **BC Libraries Cooperative Support Advisory – Last Chance |
- | //Updated February 18, 2020 at 12:45 PM PST// | + | Register now for Those Flummoxing Fixed Fields. |
- | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Registration closes |
- | //Updated February 14, 2020// | ||
+ | //Updated March 14, 2023// | ||
- | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** |
- | Co-op Support is happy to advise | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
- | 1) The Overdrive issue in patron' | + | We’re trying something new this time! |
- | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
- | 3) We have added patron' | + | Registration closes at the end of the day Thursday, April 6th. |
- | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | ||
- | https:// | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Co-op Support is happy to offer the option | + | Over the last few months we’ve seen an increase in tickets related |
- | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | + | **Working Locations** |
- | Contact us at sitka@bc.libraries.coop | + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// |
- | //Updated January 31, 2020// | + | **Passwords** |
- | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | If you forget or want to change |
+ | (http:// | ||
- | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen | + | All libraries should follow |
- | //Updated January 6th, 2020// | ||
- | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | **Closing Staff Accounts** |
- | Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS. | + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. |
+ | (http:// | ||
- | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. |
- | Note: The notice text is standard for all libraries and cannot be customized. | ||
- | * (Library Materials Due Soon) | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | * You have items due soon: | + | |
- | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
- | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | //Updated March 3, 2023// |
- | [[http://docs.libraries.coop/sitka/_account_preferences.html# | + | |
- | More information is available here - [[http:// | + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** |
- | Contact us at sitka@bc.libraries.coop | + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// |
+ | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
- | //Updated December 11, 2019// | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
+ | Thank you to everyone who has already participated; | ||
- | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | ||
- | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings. | + | //Updated March 1, 2023// |
- | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | **BC Libraries Cooperative Support Advisory - Cover Images |
- | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support | + | Content Cafe is back online and cover images are back in the public catalogue and staff client. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 24, 2023// |
- | //Updated November 29, 2019// | + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** |
- | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. |
- | 1) Copy Holds sometimes not Targeting. | + | We are waiting for an update from Baker & Taylor who provide the Content Café service. |
- | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | ||
+ | //Updated February 22, 2023// | ||
- | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** |
- | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. | + | We’ve recently updated Sitka’s Evergreen Documentation |
- | Please contact us at sitka@bc.libraries.coop | + | Reports - https:// |
- | //Updated November 20, 2019// | + | Highlights include: |
- | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | |
+ | | ||
+ | | ||
+ | | ||
- | In order to replace network hardware that has contributed to recent service disruptions, | + | Holds - https:// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Highlights include: |
- | //Updated November 19, 2019// | + | * a brand new section on working with holds which includes information not previously captured in the documentation (https://docs.libraries.coop/sitka/_holds.html# |
+ | * updated content and screenshots for managing holds (https:// | ||
+ | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
+ | * expanded documentation on hopeless holds (https:// | ||
- | **BC Libraries Cooperative Support Advisory- Service Update** | + | Co-op Support strives to keep our documentation up to date and user friendly. |
+ | Help us shape our training offerings and resources for 2023 and beyond. | ||
- | Sitka' | + | //Updated February 15, 2023// |
- | Full service has been restored, and we are continuing to monitor. | + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** |
- | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | Co-op Support is looking |
- | Please contact | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
+ | |||
+ | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
- | //Updated November 14, 2019// | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
+ | Thank you to everyone who has already participated; | ||
- | **BC Libraries Cooperative Support Advisory** | + | //Updated February 13, 2023// |
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
- | Sitka' | + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen |
- | Service has been restored, but we are continuing to monitor. | + | Please contact Support at sitka@bc.libraries.coop if you have any questions. |
- | We apologize for the inconvenience. Thank you very much for your patience. | ||
+ | //Updated February 10, 2023// | ||
- | //Updated November 14, 2019// | + | **BC Libraries Cooperative Support Advisory |
- | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. |
- | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen |
- | Please | + | Please |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated February 8, 2023// | ||
- | //Updated November 8, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** |
- | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. |
- | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen |
- | On a related note, we have reinstated a custom Google search | + | Significant bug fixes include: |
+ | Staff can no longer delete shelving locations that contain non-deleted items | ||
+ | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
+ | The title and descriptions | ||
+ | Public catalogue | ||
- | Emergency server support | + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated |
- | Please contact | + | Please contact |
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Two fixes will be applied | + | Due to issues with search term highlighting, we've disabled it temporarily. |
- | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | This change affects the staff client and the public catalogue. |
- | 2) Adding Preferred Name to Custom Hold Slips fix | + | Search terms will no longer be highligted in the search results. |
- | In Evergreen 3.3 a patron' | ||
- | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | ||
- | - Go to Administration -> Workstation -> Print Templates | + | //Updated February 1, 2023// |
- | - Select the Hold Shelf Slip template. | + | |
- | - Copy your existing template into Notepad | + | |
- | - In Evergreen click Reset to Default **TWICE**. | + | |
- | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
- | - Click Save Locally | + | |
- | **Notification of issues with unfilled Copy Holds.** | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** |
- | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
- | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | The Zoom link for the meeting is: https:// |
- | Shared Folders> | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
- | See Sitka' | + | Agenda is: https://bc.libraries.coop/ |
- | Please contact us at sitka@bc.libraries.coop if you have any questions | + | Looking forward to seeing |
+ | //Updated January 26, 2023// | ||
- | //Updated October 30, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** |
- | **BC Libraries Cooperative Advisory | + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https://bc.libraries.coop/ |
- | During our busy post upgrade period, | + | We'll aim to keep the meeting |
- | You can find out more at http://ow.ly/ | + | |
- | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact | + | The Zoom link for the meeting is: https:// |
+ | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
- | //Updated October 13, 2019// | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
- | **BC Libraries Cooperative Support Service Advisory - Welcome | + | Looking forward |
- | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | ||
- | Wondering what has changed? See our New Features Playlist: | + | //Updated January 16, 2023// |
- | https://www.youtube.com/playlist? | + | |
- | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** |
- | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | **Co-op Support is looking for your feedback!** |
- | Please note regular Co-op Support | + | The BC Libraries Cooperative |
- | + | ||
- | Emergency Support is not affected by the holiday closure. | + | |
- | Should you discover any issues, please | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
+ | |||
+ | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
+ | |||
+ | **New continuing training!** | ||
+ | |||
+ | Join us in February for On the List: Holds Management in Evergreen. | ||
+ | |||
+ | Register now for On the List: Holds Management in Evergreen - https:// | ||
+ | |||
+ | Registration closes at the end of the day //Friday, February 3rd//. | ||
+ | |||
+ | |||
+ | //Updated January 11, 2023// | ||
+ | |||
+ | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** | ||
+ | |||
+ | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time. | ||
+ | |||
+ | We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, | ||
+ | |||
+ | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! | ||
+ | |||
+ | Topic: Sitka Business Function Group Meeting - February 2023 | ||
+ | |||
+ | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
+ | |||
+ | Join Zoom Meeting: https:// | ||
+ | |||
+ | Meeting ID: 838 6144 8338 | ||
+ | |||
+ | Dial by your location | ||
+ | |||
+ | +1 647 558 0588 Canada | ||
+ | +1 778 907 2071 Canada | ||
+ | +1 780 666 0144 Canada | ||
+ | +1 204 272 7920 Canada | ||
+ | +1 438 809 7799 Canada | ||
+ | +1 587 328 1099 Canada | ||
+ | +1 647 374 4685 Canada | ||
+ | |||
+ | Meeting ID: 838 6144 8338 | ||
+ | |||
+ | Find your local number: https:// | ||
+ | |||
+ | //Updated January 4, 2023// | ||
+ | |||
+ | **Sitka Business Function Group Poll** | ||
+ | |||
+ | We're hoping to have a Sitka Business Function Group call in early February. | ||
+ | |||
+ | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: | ||
+ | |||
+ | We'll follow up asap after the poll closes to firm up the date and to provide more details. | ||
+ | |||
+ | Wishing you all a safe and restful holiday! | ||
+ | |||
+ | Sharon Herbert and the Sitka Team | ||
+ | |||
+ | |||
+ | //Updated January 3, 2023// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
+ | |||
+ | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
+ | |||
+ | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
+ | |||
+ | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
+ | |||
+ | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
+ | |||
+ | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
+ | |||
+ | |||
+ | //Updated December 20, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Co-op Support will be closed Monday Dec 26th to Monday January 2nd** | ||
+ | |||
+ | Co-op Support will be closed for the holiday break starting Monday, December 26th. Regular support will resume Monday, January 2nd 2023. | ||
+ | |||
+ | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated December 5, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: | ||
+ | |||
+ | **Closed dates** - Make sure all of the statutory holidays for 2023 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// | ||
+ | |||
+ | **Library Hours** - Take a moment to check that your hours of operation in Evergreen match your current hours. (http:// | ||
+ | |||
+ | **Library Staff Accounts** - Review the current staff accounts at your library (http:// | ||
+ | |||
+ | **Circulation Policies** - Planning to change how items circulate? | ||
+ | |||
+ | **Acquisitions Year End** - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// | ||
+ | |||
+ | Have questions or requests? | ||
+ | |||
+ | Co-op Support will be closed for the holiday break starting Monday, December 26th. Regular support will resume Monday, January 2nd 2023. | ||
+ | |||
+ | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated November 22, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
+ | |||
+ | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
+ | |||
+ | //Updated November 21, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
+ | |||
+ | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
+ | |||
+ | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
+ | |||
+ | |||
+ | //Updated October 11, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training** | ||
+ | |||
+ | Join us in November for a look at editing report templates. | ||
+ | |||
+ | Register now for More Than Just Cloning: Editing Report Templates - https:// | ||
+ | |||
+ | Attendees to this session should already have a basic understanding of using the reports module, including how to clone Sitka templates. | ||
+ | |||
+ | |||
+ | //Updated August 22, 2022// | ||
+ | |||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Post Upgrade Update** | ||
+ | |||
+ | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.9. Here are a few things that have come up that we think everyone should be aware of. | ||
+ | |||
+ | **Library Staff Accounts** | ||
+ | Do all of your library staff accounts have working locations? | ||
+ | http:// | ||
+ | |||
+ | **Cataloguing at Multi-Branch Locations** | ||
+ | If you do centralized cataloguing at your library your cataloguers must have all applicable branches set as working locations or they won’t be able to create holdings for all your locations. | ||
+ | http:// | ||
+ | |||
+ | **Unified Holdings Editor** | ||
+ | In Evergreen 3.9 the unified holdings editor is turned off by default and can be turned on individually for staff through the Holdings Editor Preferences. | ||
+ | http:// | ||
+ | |||
+ | **Pull List for Hold Requests** | ||
+ | We are currently working with developers to resolve issues around size and printing orientation. | ||
+ | http:// | ||
+ | |||
+ | **Report Templates** | ||
+ | Templates related to patron notes, alerts, and blocks have been updated. | ||
+ | |||
+ | Wondering how to use the new features? | ||
+ | |||
+ | Let us know if you notice any new issues. To help us serve you better please do the following: | ||
+ | |||
+ | * Clear your cache (http:// | ||
+ | * Check that the library staff account has the correct working location(s) (http:// | ||
+ | * Check the Known Bugs list https:// | ||
+ | * Check the relevant Sitka documentation | ||
+ | * Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | * Make sure you’re reporting issues as they occur. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated August 14, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Welcome to Evergreen 3.9** | ||
+ | |||
+ | The Sitka Team has successfully upgraded to version 3.9 of the Evergreen ILS. | ||
+ | |||
+ | You **MUST** clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.7: http:// | ||
+ | |||
+ | Wondering what has changed? See our New Features Playlist: | ||
+ | |||
+ | Sitka’s Evergreen Documentation has been updated for version 3.9 and is now available at: http:// | ||
+ | |||
+ | Please note, the traditional catalogue is no longer available. | ||
+ | |||
+ | Should you discover any issues, please | ||
+ | * Clear your cache (http:// | ||
+ | * Check the Known Bugs list https:// | ||
+ | * Check the relevant Sitka documentation | ||
+ | * Contact Support | ||
+ | |||
+ | See the 3.9 Upgrade Webpage for more information: | ||
Thank you to everyone for your support during this upgrade. | Thank you to everyone for your support during this upgrade. | ||
- | //Updated October 10, 2019// | ||
- | **BC Libraries Cooperative Support | + | //Updated August 12, 2022// |
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Reminder | ||
+ | |||
+ | The Evergreen server will be unavailable from **9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.** While the Evergreen web client will be unavailable, | ||
+ | |||
+ | If your library will be open on **Sunday August 14th**, please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | On August 15th (or August 16th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.7 is cleared: | ||
+ | |||
+ | Please contact us at **sitka@bc.libraries.coop** if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Sitka' | ||
+ | |||
+ | The Evergreen 3.9 upgrade is this weekend, please review all the important information at https:// | ||
+ | |||
+ | The Evergreen server will be unavailable from **9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.** While the Evergreen web client will be unavailable, | ||
+ | |||
+ | If your library will be open on **Sunday August 14th**, please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | Please contact us at **sitka@bc.libraries.coop** if you have any questions not answered by the upgrade resources. | ||
+ | |||
+ | |||
+ | //Updated August 5, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory- New Videos and Webinar Reminder** | ||
+ | |||
+ | Check out our newly released videos to see what’s changing in Evergreen 3.9. Including: | ||
+ | |||
+ | * A re-designed holdings editor | ||
+ | * Library full names can now be displayed in the library selector in some interfaces. | ||
+ | |||
+ | Don’t miss your chance to register for “Navigating a New Course: Using the New Course Reserves Module”. | ||
+ | |||
+ | Are you an academic library ready to implement Evergreen’s new course reserves module? | ||
+ | |||
+ | All are welcome, but this webinar is intended for academic libraries with course reserve collections to manage and will focus on that workflow. | ||
+ | |||
+ | |||
+ | //Updated July 28, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - New Features Videos and LibPress Slide** | ||
+ | |||
+ | The Evergreen 3.9 new features videos playlist is now available: https:// | ||
+ | |||
+ | Current information about the upgrade can be found here: https:// | ||
+ | |||
+ | For those libraries with a LibPress site a slide for the upgrade is now available in the shared content. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | //Updated July 21, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Evergreen 3.9 New Features + Offline Circulation** | ||
+ | |||
+ | Wondering what will be different in Evergreen 3.9? We pulled together some of the new features and bug fixes coming with Evergreen 3.9 and posted them to our 3.9 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https:// | ||
+ | |||
+ | See some of the new features in action on our New Features playlist - https:// | ||
+ | |||
+ | Check back as we’ll be adding more videos leading up to the upgrade in August. | ||
+ | |||
+ | If your library will be open on **Sunday August 14th** please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | |||
+ | Please contact us at **sitka@bc.libraries.coop** if you have any further questions | ||
+ | |||
+ | |||
+ | //Updated July 7, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory- Sitka’s Evergreen Course Reserves Webinar** | ||
+ | |||
+ | Are you an academic library ready to implement Evergreen’s new course reserves module? Join us August 25th at 11:00am PT for “Navigating a New Course: Using the New Course Reserves Module”. This one hour webinar will demonstrate both the staff and patron views of the new course reserves module. Register now – https:// | ||
+ | |||
+ | All are welcome, but this webinar is intended for academic libraries with course reserve collections to manage and will focus on that workflow. | ||
+ | |||
+ | //Updated July 4, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support - Sitka' | ||
+ | |||
+ | Don’t miss your chance to get an early look at what’s coming in Evergreen 3.9. Space is still available so register now - https:// | ||
+ | Registration for the 3.9 upgrade webinars ‘What’s new in Evergreen 3.9?’ closes on **Tuesday, July 12th at 4:00PM PT**. | ||
+ | |||
+ | Upcoming Systems Maintenance | ||
+ | |||
+ | The Evergreen servers will be offline for required hardware maintenance on **July 10th** during our Scheduled Systems Maintenance window. | ||
+ | * The Evergreen staff client and public catalogue will be unavailable during this maintenance. | ||
+ | * The Bibliocommons catalogue will be available but patrons will be unable to login into their account and availability information may be out of date. | ||
+ | * Authentication of 3rd party products, such as Overdrive, is expected to work as normal. | ||
+ | |||
+ | |||
+ | //Updated June 20, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Development Advisory - Sitka' | ||
+ | |||
+ | Co-op Support' | ||
+ | |||
+ | Bookmark this page and share it with other staff. We will update this page as the upgrade approaches, so make sure you check back often. | ||
+ | |||
+ | If you haven’t already, make sure you take a look at the preview of your new public catalogue. | ||
+ | |||
+ | Want to see what else is coming in Evergreen 3.9? There’s still time to register for the new feature webinar happening in July. Register now for What’s New in Evergreen 3.9 – https:// | ||
+ | |||
+ | The Evergreen servers will be offline for required hardware maintenance on July 10th during our Scheduled Systems Maintenance window. | ||
+ | * The Evergreen staff client and public catalogue will be unavailable during this maintenance. | ||
+ | * The Bibliocommons catalogue will be available but patrons will be unable to login into their account and availability information may be out of date. | ||
+ | * Authentication of 3rd party products, such as Overdrive, is expected to work as normal. | ||
+ | |||
+ | |||
+ | //Updated June 7, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Announcement - Evergreen 3.9 New Public Catalogue Preview** | ||
+ | |||
+ | Sitka’s Evergreen will be upgraded to version 3.9 in August and this upgrade includes a new public catalogue. We’re asking all Sitka libraries to take a look at the new public catalogue now! | ||
+ | |||
+ | With over a hundred Sitka libraries we need your help to ensure that your catalogue is ready for the upgrade. | ||
+ | |||
+ | You can access your catalogue by going to: https:// | ||
+ | |||
+ | It is important that you test searching, logging into My Account, and using the catalogue on mobile devices to see how your logo looks on smaller screens. You can use your normal patron account to login to My Account. | ||
+ | |||
+ | A public catalogue testing checklist can be found here: New Public Catalogue Testing Checklist - https:// | ||
+ | |||
+ | Please send any issues with your logo, colours, or text colours to sitka@bc.libraries.coop with the subject “New Catalogue Changes” by Friday, July 15th. Change requests submitted after the deadline will be addressed in September. | ||
+ | |||
+ | Testing is still ongoing so functionality in the public catalogue may change before August 15th. Please only submit tickets related to your catalogue’s display as specified in the testing checklist. | ||
+ | |||
+ | |||
+ | //Updated May 30, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training** | ||
+ | |||
+ | Join us on July 19th or 21st as we explore the new features and updates that will be coming with Evergreen 3.9. This session will cover the major changes you'll see after we upgrade in August as well as highlighting some exciting smaller changes. | ||
+ | |||
+ | Register now for What’s New in Evergreen 3.9 - https:// | ||
+ | |||
+ | Registration closes at the end of the day Friday, July 8th. | ||
+ | |||
+ | |||
+ | Not able to make the webinar? | ||
+ | |||
+ | |||
+ | //Updated May 24, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Interlibrary Connect** | ||
+ | |||
+ | There are three Interlibrary Connect zones within Sitka. | ||
+ | |||
+ | Key highlights: | ||
+ | |||
+ | * ILC holds should always be placed as title level holds unless multiple copies are needed for bookclub. (https:// | ||
+ | * The check out library’s circulation policies are used and the check out library collects any overdue fines. | ||
+ | * Notifications are generated and sent out by the check out library. | ||
+ | * Staff should always follow the on-screen prompts for hold and transit slips to ensure proper workflow is followed and correct statistics are collected. | ||
+ | * Staff should NEVER cancel a transit unless you are the lending library and will not send the item after all. | ||
+ | * Staff should NEVER cancel an ILC hold for another library’s patron. | ||
+ | |||
+ | |||
+ | BC ILC (http:// | ||
+ | * Holds can be patron or staff initiated. | ||
+ | * If the library owns the item the library’s copy will always be used to fill title holds. | ||
+ | * Illume should only be used for ILLs from BC libraries not participating in the BC ILC zone. | ||
+ | |||
+ | Spruce ILC (http:// | ||
+ | * Holds are staff initiated only. | ||
+ | * If the library owns the item the library’s copy will always be used to fill title holds. | ||
+ | * Spruce policy for ILC holds is 1 loan with 1 renewal. | ||
+ | * fILL should only be used for ILLs from Manitoba libraries that are not part of Spruce. | ||
+ | |||
+ | Sea to Sky ILC | ||
+ | * Holds are staff initiated only. | ||
+ | * Evergreen will use the next available item to fill the hold, regardless of whether the library owns a copy. | ||
+ | * Illume should be used for ILLs from libraries not in the Sea to Sky ILC zone. | ||
+ | |||
+ | |||
+ | More information on interlibrary loans in Sitka’s Evergreen can be found in here: http:// | ||
+ | |||
+ | |||
+ | //Updated May 16, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Blocked Login of Expired Staff Accounts** | ||
+ | |||
+ | Expired staff accounts are no longer able to log in to Sitka’s Evergreen staff client. | ||
+ | |||
+ | Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed. | ||
+ | |||
+ | Do you have staff accounts for people that no longer work at your library? | ||
+ | |||
+ | Watch our 2 minute video on closing staff accounts here: https:// | ||
+ | |||
+ | |||
+ | //Updated May 16, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Authentication via SIP2 Restored** | ||
+ | |||
+ | Evergreen authentication via SIP2 is now working again. | ||
+ | |||
+ | We apologize for any inconvenience this caused. | ||
+ | |||
+ | |||
+ | //Updated May 16, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Authentication via SIP2 Unavailable** | ||
+ | |||
+ | Evergreen authentication via SIP2 is currently unavailable as we work to resolve an issue with Sitka’s SIP2 server. | ||
+ | |||
+ | 3rd party resources that authenticate via PatronAPI or barcode pattern matching are unaffected. | ||
+ | |||
+ | We apologize for any inconvenience to library patrons and are working to restore SIP2 authentication as quickly as possible. | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | |||
+ | //Updated May 9, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Library Staff Accounts** | ||
+ | |||
+ | Do you have staff accounts for people that no longer work at your library? | ||
+ | |||
+ | Watch our 2 minute video on closing staff accounts here: https:// | ||
+ | |||
+ | Reminder – As of May 16th 2022 expired staff accounts will no longer be able to log in to Sitka’s Evergreen staff client. | ||
+ | |||
+ | Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed. | ||
+ | |||
+ | |||
+ | //Updated April 25, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Block Login of Expired Staff Accounts** | ||
+ | |||
+ | As of May 16th 2022 expired staff accounts will no longer be able to log in to Sitka’s Evergreen staff client. | ||
+ | |||
+ | You can review the expiry dates of all your library’s staff accounts in Patron Search. Make sure you have Privilege Expiration Date selected as a display field. http:// | ||
+ | |||
+ | Please renew any active staff accounts that are due to expire soon. | ||
+ | http:// | ||
+ | |||
+ | Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | |||
+ | //Updated April 20, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Automated Patron Notifications** | ||
+ | |||
+ | Do your patrons sometimes forget to come pick up their holds? | ||
+ | |||
+ | A new customizable, | ||
+ | |||
+ | More information about hold related notifications can be found here: http:// | ||
+ | |||
+ | Hold notifications aren’t the only type of notification available. | ||
+ | |||
+ | |||
+ | //Updated March 28, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Development Advisory - Sitka' | ||
+ | |||
+ | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
+ | |||
+ | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
+ | |||
+ | The secure staff web client login URL will remain the same at https:// | ||
+ | Staff will be unable to login during the posted upgrade hours. | ||
+ | |||
+ | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
+ | |||
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | |||
+ | |||
+ | //Updated March 14, 2022// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Patrons** | ||
+ | |||
+ | To help you better manage and maintain your patron accounts we’ve updated our patron documentation. | ||
+ | http:// | ||
+ | |||
+ | Wondering what’s the purpose of a particular field? | ||
+ | |||
+ | Did you know you can customize which fields display and are required in the patron account? | ||
+ | |||
+ | Don’t forget staff accounts are patron accounts too! Check out this section on managing library staff accounts: http:// | ||
+ | |||
+ | **Welcome Site for New Directors** | ||
+ | |||
+ | Co-op Support has created a new resource to provide guidance for new administrators at existing BC Libraries Cooperative libraries. | ||
- | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https://bc.libraries.coop/ | + | Check out the new welcome site here: https://help.libraries.coop/ |
- | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | To make sure this site is as useful as possible we’re asking for your help, especially if you’re an administrator who started working at your library after they were already on Sitka’s Evergreen. |
- | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | //Updated March 9, 2022// |
+ | **BC Libraries Cooperative Support Service Advisory - Cannot place Call Number / Item Holds in Chrome** | ||
- | //Updated September 30th, 2019// | + | Chrome’s latest version (99.0.4844.51) has a bug which makes it impossible to place Call Number |
- | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | It appears that this issue will be resolved when Chrome releases version 100 at the end of the month. |
- | Sitka' | + | In the short term we recommend using Firefox |
- | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | We'll be monitoring |
- | Training server URL and login credentials can be found here - | ||
- | [[https:// | ||
- | (website login required). | ||
- | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | //Updated February 7, 2022// |
+ | **Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training** | ||
- | //Updated August 26th, 2019// | + | Last chance to register for the first continuing training session of 2022! Join us on February 22nd or 24th to learn some simple strategies for keeping patron records up to date and accurate for statistics. |
- | **BC Libraries Cooperative Support Advisory | + | Register now for Cultivating and Pruning Your Patron Records: Patron Maintenance in Evergreen |
- | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | Registration closes at the end of the day Friday, February 11th. |
- | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them. | ||
- | The new group is called, " | + | Not able to make the webinar? |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
- | //Updated August 6th, 2019// | ||
- | **BC Libraries Cooperative Support Advisory - Sitka' | + | //Updated January 7, 2022// |
- | Co-op Support | + | **BC Libraries Cooperative |
- | Co-op Support's Evergreen 3.3 upgrade page is now live at https://bc.libraries.coop/ | + | As we start the new year Co-op Support |
- | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | You can access all of our resources and submit support tickets from the Sitka Support |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Looking to get new staff started? Check out our getting started guides: https:// |
+ | Ready to try things out? Sign into the training server for a safe place to practice: | ||
+ | https:// | ||
- | //Updated July 8th, 2019// | + | Think someone may have asked your question before? |
- | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen** | + | Run into a bug in Evergreen? Check if it’s already known: https:// |
- | BC Libraries Cooperative Support is pleased | + | Want to see Evergreen |
- | Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list. Work on further improving check in is ongoing in the Evergreen | + | Looking for more in-depth information? |
+ | Sitka’s Evergreen Documentation - http://docs.libraries.coop/ | ||
+ | Sitka’s | ||
+ | Sitka’s Evergreen Acquisitions Documentation - http:// | ||
- | The Due Date Time Picker is now available | + | Exciting things coming |
- | Three new copy alert types have been added to Sitka's Evergreen. | + | Sitka Business Function Group meeting - January 25th at 11:00am PT |
- | 1. Normal Check Out and Check In | + | Cultivating |
+ | |||
+ | Register now - https:// | ||
- | Alerts will appear at both Check Out and Check In. | ||
- | 2. Set status = In Process on Checkin | ||
- | 3. Set status = Cataloguing on Checkin | ||
- | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | ||
- | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively. | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||