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- | Pre-catalogued records are an easy option for checking out inter library loans that have come in via a 3rd party ILL management system such as Illume or fILL. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate |
- | If your library uses pre-cat records for inter library loans it’s important | + | Emergency telephone support is available. |
- | Do not use the barcode on the item. This causes problems if the item belongs to another Sitka library | + | |
- | Pre-cats are temporary | + | |
- | Make sure you chose the correct circulation modifier at check out to ensure that the item follows the correct circulation policy. | + | |
- | More information | + | All other support inquiries will be followed up on Friday, April 19th. |
- | Looking for more information on Interlibrary Loans? | ||
- | If you have any questions contact Co-op support at sitka@bc.libraries.coop | + | //Updated April 10, 2024// |
- | //Updated March 1, 2021// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** |
- | **BC Libraries Cooperative Support Advisory - Sitka’s | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
+ | |||
+ | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
- | There was a service outage for Sitka’s Evergreen on Saturday February 27th, 2021. The issue was resolved around 3:30pm. | + | Register now https:// |
- | The Co-op support team provides support by phone and email Monday | + | The Thursday session will be recorded |
- | **Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider it an emergency. | ||
- | Learn more about reporting issues and contacting Co-op Support here: http://docs.libraries.coop/sitka/_sitka_8217_s_evergreen_support.html# | + | //Updated April 8, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Support Closure** | ||
- | //Updated February 22nd, 2021// | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
- | **BC Libraries Cooperative Development Advisory - Sitka' | + | Emergency telephone support is available. If you are unable to access |
- | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | + | All other support inquiries |
- | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
- | Co-op Support' | + | //Updated April 3, 2024// |
- | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. Bookmark this page to share with staff. The page will be updated as the upgrade approaches. | + | |
- | Co-op Support | + | **BC Libraries Cooperative |
- | Please contact us at sitka@bc.libraries.coop | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
+ | **What does this mean for Sitka & Sitka’s Evergreen? | ||
+ | |||
+ | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
- | //Updated February 8th, 2021// | + | Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. |
- | **BC Libraries Cooperative Support | + | Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October. |
- | Looking to teach someone how to use the reporter or just brushing up your own skills? | ||
- | https://www.youtube.com/playlist? | + | //Updated April 2, 2024// |
- | Documentation on reports can be found here: http:// | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
- | Don’t forget, in order to access the reporter functionality and to view report output library staff must complete a reporter privacy waiver. < | + | Co-op Support is pleased |
- | Waivers can be found here: https://bc.libraries.coop/support/ | + | Want to know more about using item or patron statistical categories? |
- | Need to create new accounts so staff can access reports? | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
- | If you have any questions please contact Co-op support at sitka@bc.libraries.coop | + | Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates |
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | In order to ensure full compliance with privacy legislation, | + | Email notification templates can now be formatted |
- | < | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit |
- | The new waiver is available here https://bc.libraries.coop/support/sitka/reporter-privacy-waiver/ | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/ |
- | Before submitting a waiver, we ask all staff to review Appendix J of the Service Management Agreement to fully understand their responsibilities in safeguarding patron information. | + | Your local system administrators can now view the notification/ |
- | To ensure that only staff who have submitted a waiver have access to View Reports permission, | + | Please contact |
- | * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day. | + | |
- | * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored as soon as possible. | + | |
- | **NOTE: If you have already completed a Reporter Privacy Waiver you DO NOT need to submit another one.** | ||
- | Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop | + | //Updated March 7, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** | ||
- | //Updated January 4th, 2021// | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/ |
- | **BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** | + | The poll will close on **March 13th at 5:00pm Pacific**. |
- | We hope you all enjoyed the holidays. | + | |
- | Continuing Training | + | We're planning to provide updates in the May meeting on several projects and initiatives, |
- | Registration for the next continuing training session “Fixed Fields” closes on Wednesday - if you would like you attend, register here - https://bc.libraries.coop/ | + | If you have other topics |
- | 2021 Closed Dates | ||
- | Make sure you’ve added closed dates for the 2021 statutory holidays and any other expected closures. | + | //Updated March 5, 2024// |
- | Additional information can be found in Sitka’s Evergreen Documentation - http:// | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
- | Opt In to Autorenewals Now Available | + | Last chance |
- | Circulation policies in Evergreen can now be configured | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | Circulations will be renewed automatically and patrons will not need to log in to their accounts or ask library staff to renew materials. Autorenewals will not occur if the item has holds, exceeds the maximum number of autorenewals allowed, or if the patron has been blocked from renewing items. | + | Register now https://bc.libraries.coop/ |
- | Send an email to sitka@bc.libraries.coop if you are interested in having this set up for your library or if you have any questions. | + | Registration closes at the end of the day Friday, March 8th. |
+ | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. | ||
- | //Updated December 17th, 2020// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | **BC Libraries Cooperative Support - Reminder Sitka’s Evergreen Continuing Training Registration Open** | ||
- | Don't miss your chance to register for the January continuing training webinar! Sign up now for Those Flummoxing Fixed Fields to learn about how data in the fixed fields affects the catalogue and your patrons. | ||
- | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | //Updated February 21, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Continuing Training in March** | ||
- | //Updated December 7th, 2020// | + | Ready for the next level of reporting? |
- | **BC Libraries Cooperative Support Advisory - Support Holiday Closure | + | Have you got the hang of cloning report templates |
- | Co-op Support will be closed for the holiday break starting Friday, December 25th. | + | Register now https://bc.libraries.coop/ |
- | Emergency telephone support is not affected by this seasonal closure. | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
- | Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures. | ||
- | Additional information can be found in Sitka' | + | //Updated February 16, 2024// |
- | Please contact us at **sitka@bc.libraries.coop** if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** |
+ | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community? | ||
- | //Updated November 25th, 2020// | + | https://evergreen-ils.org/conference/ |
- | **BC Libraries Cooperative Support | + | The conference schedule can be found here: https:// |
- | Registration for the next continuing training webinar | + | The Evergreen Hackfest will be held April 25th and is a free event. |
- | how data in the fixed fields affects | + | |
- | If you would like to register, please sign-up | + | Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists |
- | //Updated November 23rd, 2020// | ||
- | **BC Libraries Cooperative Support - Sitka’s Evergreen Successfully Rolled Up to Version 3.5.1** | + | //Updated February |
- | BC Libraries Cooperative Support | + | **BC Libraries Cooperative Support |
- | A list highlighting some of the bug fixes included in this rollup can be found here - | + | Hello everyone, |
- | https:// | + | |
- | Please contact Support at sitka@bc.libraries.coop if you have any questions. | + | All Evergreen services |
+ | Thank you to all the sites who reported issues. | ||
- | //Updated November 8th, 2020// | + | We apologize for the interruption to services and any inconvenience it may have caused. |
- | **BC Libraries Cooperative Support - Sitka’s Evergreen will be Rolled Up to Version 3.5.1** | ||
- | Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd. Evergreen and the public catalogue will be unavailable from 9:00pm PT until midnight PT on the 22nd. Authentication for Overdrive and other 3rd party services should not experience any downtime during the rollup. | ||
- | This roll up allows us to apply a number of bug fixes to our instance of Evergreen. | + | //Updated January 31, 2024// |
- | Please contact | + | **BC Libraries Cooperative |
+ | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. | ||
+ | Libraries may find Sitka’s Evergreen slow or unresponsive. | ||
- | //Updated October 2nd, 2020// | + | Further updates will be posted as we have more information on when services will be fully restored. |
- | **BC Libraries Cooperative Support - Important Dates this Fall** | + | We apologize for the inconvenience and thank you for your patience as we resolve |
- | **Sitka’s Evergreen Continuing Training** | ||
- | Registration for the next continuing training webinar - Cooperatively Cataloguing in a Consortium closes on October 14th. | + | //Updated January 31, 2024// |
- | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | **BC Libraries Cooperative Support Advisory |
- | **BC Libraries Cooperative 2020 Annual General Meeting** | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. |
- | The Co-op’s 2020 AGM will be held on October 29th at 10: | + | Libraries may find Sitka’s Evergreen slow or unresponsive |
- | The AGM agenda is now available | + | Further updates will be posted as we have more information |
- | **Sitka Business Function Group Call** | + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. |
- | Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. | ||
- | Please mark your calendars and we’ll share an agenda and video conference details closer to the date. | + | //Updated January 18, 2024// |
+ | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** | ||
+ | **BC Public Libraries** | ||
+ | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. | ||
+ | Find and download your spreadsheet here: https:// | ||
- | //Updated August 18th, 2020// | + | Website statistics are included for LibPress libraries. |
- | **BC Libraries Cooperative Support - BC ILC has resumed for most BC public | + | Additional information on the work can be found here: http:// |
- | Co-op support has activated all the suspended | + | The preparation of these reports is funded by the BC Public Libraries Branch. |
- | Co-op support recommends that libraries process these holds as usual, but if you cannot these are our recommendations: | + | |
- | **Holds Pull List** | + | **Manitoba Public Libraries** |
- | If you have a significant volume of items on your pull list you can capture and send the holds you have capacity for and ignore the others. Evergreen will re-target all outstanding holds once every 24 hours at roughly the same time of the day when the hold was placed. It may target another copy at a different library if the item on the initial Pull List was not tracked down. | + | |
- | Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds. | + | |
- | + | ||
- | **Items "In Transit" | + | |
- | If the item has the status of “In Transit” you may “Cancel Transits” | + | |
- | http:// | + | |
- | * Cancelled transits won't count in your ILC statistics. | + | |
- | * Items with status " | + | |
- | * If you are the only library that owns that item the request will reappear on your pull list. | + | |
- | Remember, never cancel a hold that has been placed by another library’s patron. | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// |
- | http:// | + | |
- | Please email Co-op support at **sitka@bc.libraries.coop** if you have questions | + | These are the same templates as last year. We recommend double checking to ensure |
+ | Information on using the reporter in Sitka’s Evergreen can be found here: http:// | ||
- | //Updated August 13th, 2020// | + | Website statistics for LibPress libraries can be found here: |
+ | https://help.libraries.coop/libpress/ | ||
- | **BC Libraries | + | **All Other Libraries** |
- | Co-op Support | + | Co-op Support |
- | To opt in please send an email to sitka@bc.libraries.coop before August 31, 2020. Please use the subject “Opt in for French Shelving Locations”. | ||
- | Contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated January 16, 2024// | ||
+ | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** | ||
- | //Updated August 12th, 2020// | + | As we start off the new year here are a few things to check and update. |
- | **BC Libraries Cooperative Support Advisory | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// |
- | Ministry | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed |
+ | (http:// | ||
- | **BC public libraries | + | Library Staff Passwords |
- | If your library is planning to resume ILC on August 18th, there is nothing that you need to do; Co-op Support will do the work to restore your ILC services one day in advance. | + | (http:// |
+ | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
+ | Are you a local system administrator? | ||
+ | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. | ||
- | //Updated July 13, 2020// | + | Not sure how to change your password? |
+ | (https://youtu.be/YoB-JG6Y9Sk) | ||
- | **BC Libraries Cooperative Development Advisory, July 13 2020** | + | //Updated January 4, 2024// |
- | When registering a new patron, the Default Hold Notification Phone Number field in the User Settings is no longer required. Only email will be selected as a default hold notification method. | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Last chance to register for Reports for Beginners: Fun with Sitka Templates |
+ | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. | ||
+ | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
- | //Updated July 6, 2020// | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support Advisory – Evergreen International Conference videos now available** | + | Registration closes at the end of the day Friday, January 5th. |
- | The Evergreen International Conference 2020 moved online this year. Co-op staff attended a variety of sessions presented by members of the Evergreen community to learn more and engage with the community. | + | //Updated December 19, 2023// |
- | Sessions were recorded and are available on the Evergreen youtube channel. | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
- | https:// | + | |
- | Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you. While watching these videos please keep in mind that there are many differences in configuration, customization, | + | Co-op Support will be closed |
- | Some highlights: | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
- | Keynote Presentation by John Rempel | ||
- | - https:// | ||
- | Batches, Baskets, Buckets and Bookbags | + | **BC Libraries Cooperative Support Advisory |
- | - https:// | + | |
- | “Making it Rain: How to Talk About Open Source Value” | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/ |
- | - https://www.youtube.com/watch? | + | |
- | Understanding Evergreen Reports | + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/ |
- | - https://www.youtube.com/watch? | + | |
+ | Library Staff Accounts - Review the current staff accounts at your library (http:// | ||
+ | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// | ||
+ | Have questions or requests? Don’t wait to contact Co-op Support. | ||
- | //Updated June 3, 2020// | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
- | **BC Libraries Cooperative Development Advisory** | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
- | Co-op Support is happy to advise of two new features now enabled in Evergreen 3.5. | ||
- | | + | **BC Libraries Cooperative Support Advisory - Continuing Training |
- | *Owning Library | + | Start off the new year with an introduction to the Evergreen reporter |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
+ | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// | ||
- | //Updated May 28, 2020// | + | Registration closes at the end of the day Friday, January 5th. |
- | **BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services** | ||
- | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/ | + | //Updated November 8, 2023// |
- | + | ||
- | The new topics covered include: | + | |
- | * circulation policies | + | |
- | * courtesy and overdue notices | + | |
- | * automatic to lost | + | |
- | Please take a moment to review this important information. | + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** |
- | We are currently seeing a high volume | + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. |
- | //Updated May 20, 2020// | ||
+ | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** | ||
- | **BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening | + | Thank you to everyone who has reported issues |
- | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | Wondering how to use the new features? Check out our new features videos |
- | We have updated | + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: |
- | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate | + | Clear your cache (you do not need to clear your cookies |
+ | (http:// | ||
- | Please contact us at sitka@bc.libraries.coop | + | Check that the library staff account has the correct working location(s |
+ | (http:// | ||
+ | |||
+ | Check the Known Bugs list https://bc.libraries.coop/ | ||
+ | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
+ | https:// | ||
- | //Updated May 17, 2020// | ||
- | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5** | + | //Updated October 22nd, 2023// |
- | The Sitka Team has successfully upgraded the system | + | < |
- | Wondering what has changed? | + | <span style=" |
- | See our New Features Playlist: | + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. |
- | Sitka’s | + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// |
- | Please note regular Co-op Support is closed until Tuesday May 19, when we will offer extended Phone Support from 7:00am PDT (9:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | Wondering what has changed? See our New Features Playlist: https://www.youtube.com/ |
- | Emergency Support | + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// |
- | Should you discover any issues, please | + | Should you discover any issues, please |
- | Thank you to everyone for your support during this upgrade. | + | Clear your cache (http:// |
+ | Check the Known Bugs list https:// | ||
+ | Check the relevant Sitka documentation | ||
- | //Updated May 13, 2020// | + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
- | **BC Libraries Cooperative Support Advisory – Sitka' | + | See the 3.11 Upgrade |
+ | https:// | ||
- | The Evergreen 3.5 upgrade is this weekend, please review all the important information at https:// | + | Thank you to everyone for your support during |
- | The Evergreen server will be unavailable from 9 PM PDT Saturday May 16 to 5 AM PDT Tuesday May 19th 2020. While the Evergreen web client will be unavailable, | ||
- | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. | ||
- | We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. | + | //Updated October 17th, 2023// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | ** |
+ | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
+ | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
- | //Updated May 11, 2020// | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. |
- | **BC Libraries Cooperative Support Advisory – Libraries Re-opening** | + | //Updated October 11th, 2023// |
- | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | **BC Libraries Cooperative Support Service Advisory |
- | We have updated the COVID-19 page to include information for expanding library services | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
- | https://bc.libraries.coop/ | + | |
- | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. |
- | Please contact us at sitka@bc.libraries.coop | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: |
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
- | //Updated May 5, 2020// | ||
- | **BC Libraries Cooperative Support Advisory - Training Server Upgrade & New Features Video** | + | //Updated September 26th, 2023// |
- | Sitka' | + | **BC Libraries Cooperative Support Advisory - Upgrade |
- | You can log in to the training server to check out the new features before our upgrade on May 16-19 | + | **Upgrade |
- | Training server URL and login credentials can be found here | + | |
- | https:// | + | |
- | Please note: this server | + | We’re upgrading in October! |
- | Watch the new features videos playlist for a look at the new features in Evergreen 3.5 | + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// |
- | https://www.youtube.com/ | + | Curious about what will change once the upgrade is complete? |
+ | Evergreen 3.11 Preview page - https:// | ||
+ | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
- | //Updated May 1, 2020// | + | **Co-op Support Closure** |
- | **BC Libraries Cooperative | + | The BC Libraries Cooperative |
- | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https:// | + | Emergency support will continue to be available. If you are unable |
- | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. | ||
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated September 6th, 2023// |
+ | < | ||
+ | Want to know what changes the upgrade will bring? | ||
- | //Updated April 22, 2020// | + | Register now for What’s New in Evergreen 3.11 - https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | + | Not able to make the webinar? |
- | Co-op Support would like to remind everyone that we are upgrading | + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// |
- | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | Check back often as we’ll be adding more resources ahead of the October upgrade. |
- | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | ||
- | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM. | ||
- | If you would like to register for one of the sessions, please sign-up here https://bc.libraries.coop/ | + | //Updated August 10th, 2023// |
+ | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
- | //Updated April 16, 2020// | + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. |
+ | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
- | **BC Libraries Cooperative Support Advisory | + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// |
+ | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
- | Thank you for your patience. We are happy to advise that we have resolved | + | Registration closes at the end of the day tomorrow Friday, August 11th. |
- | If you have any questions, please contact us at sitka@bc.libraries.coop | ||
- | //Updated April 16, 2020// | ||
- | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | //Updated July 27th, 2023// |
- | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** |
- | If you have any questions, please contact us at sitka@bc.libraries.coop | + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. |
+ | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
- | // | + | // |
- | **BC Libraries Cooperative | + | **BC Libraries Cooperative |
+ | |||
+ | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
- | BC Libraries | + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support |
- | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | //Updated July 17, 2023// |
- | The upgrade to Evergreen | + | **BC Libraries Cooperative Development Advisory - Sitka' |
- | We are also upgrading | + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' |
+ | |||
+ | Patrons will still be able to access | ||
The secure staff web client login URL will remain the same at https:// | The secure staff web client login URL will remain the same at https:// | ||
Line 459: | Line 456: | ||
As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
- | Co-op Support' | + | Please contact us at sitka@bc.libraries.coop |
- | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | ||
- | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | //Updated July 12, 2023// |
- | Sign up here https://bc.libraries.coop/support/continuing-training/ | + | |
- | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure |
+ | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
+ | |||
+ | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
+ | //Updated June 13, 2023// | ||
+ | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
- | //Updated April 8, 2020// | + | Co-op Support has identified two current issues with recurring reports: |
- | **Co-op Support Advisory | + | |
+ | | ||
- | Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized | + | We recommend all libraries use the template |
- | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation. | + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. |
- | Sitka patrons will not notice any change in your catalogue. | + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. |
- | Your library’s position on the organizational tree will be slightly different. Library | + | Co-op Support |
- | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated May 31, 2023// | ||
- | //Updated | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation |
- | **Co-op | + | BC Libraries Cooperative |
- | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | http:// |
- | If your library is closed due to COVID-19, | + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. |
- | Use the Emergency Closing option | + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
- | * The starting day of the new closure must be set to “today” | + | |
- | Support for Library Closures During COVID-19 - https://bc.libraries.coop/ | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/ |
- | Please contact | + | Please contact |
+ | //Updated May 25, 2023// | ||
- | //Updated | + | **BC Libraries Cooperative Support Advisory – Updated |
- | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. The reports published in January counted active patrons with circulations in the last two years but they should count active patrons with circulations in the last three years. |
- | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - |
- | Information | + | Additional information |
- | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | + | //Updated May 11, 2023// |
- | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | + | **3rd Party Service Integration with Sitka’s Evergreen** |
- | We can also batch update patron expiry dates for you, | + | Thinking of investing in new services or products |
- | Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have. | + | Sitka’s 3rd Party Service Integration policy |
+ | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
- | //Updated March 16, 2020 at 11:21 AM PST// | ||
- | **Co-op Support and Library Closures During COVID-19** | + | //Updated May 1, 2023// |
- | BC Libraries Cooperative | + | **BC Libraries Cooperative Support |
- | **In the event your library closes due to COVID-19, the following are procedures | + | The primary database server |
- | * Use the Emergency Closing option in the Closed Dates Editor | + | There are no changes |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you participate in reciprocal borrowing through | + | |
- | **You may want to post an announcement on your public catalogue.** | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | * A banner with a brief message can be applied to your public catalogue. | ||
- | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | ||
- | **Accessing Evergreen Remotely** | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
- | * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable | + | The BC Libraries Cooperative will be updating our database servers |
- | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
- | * Evergreen is not currently accessible via mobile devices. | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | The Evergreen server will be unavailable, |
- | //Updated February 20, 2020 at 12:40 PM PST// | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
- | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | ||
- | While the co-location facility is doing everything possible to minimize disruptions, due to the nature of the repair there is some chance of intermittent network outages between 11:00pm PST Thursday, February 20th and 2:00am PST Friday February 21st. | + | //Updated April 4, 2023// |
- | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate | + | **BC Libraries Cooperative Support Advisory – Last Chance |
- | //Updated February 18, 2020 at 12:45 PM PST// | + | Register now for Those Flummoxing Fixed Fields. |
- | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Registration closes |
- | //Updated February 14, 2020// | ||
+ | //Updated March 14, 2023// | ||
- | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** |
- | Co-op Support is happy to advise | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
- | 1) The Overdrive issue in patron' | + | We’re trying something new this time! |
- | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
- | 3) We have added patron' | + | Registration closes at the end of the day Thursday, April 6th. |
- | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | ||
- | https:// | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Co-op Support is happy to offer the option | + | Over the last few months we’ve seen an increase in tickets related |
- | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | + | **Working Locations** |
- | Contact us at sitka@bc.libraries.coop | + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// |
- | //Updated January 31, 2020// | + | **Passwords** |
- | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | If you forget or want to change |
+ | (http:// | ||
- | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen | + | All libraries should follow |
- | //Updated January 6th, 2020// | ||
- | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | **Closing Staff Accounts** |
- | Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS. | + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. |
+ | (http:// | ||
- | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. |
- | Note: The notice text is standard for all libraries and cannot be customized. | ||
- | * (Library Materials Due Soon) | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | * You have items due soon: | + | |
- | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
- | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | //Updated March 3, 2023// |
- | [[http://docs.libraries.coop/sitka/_account_preferences.html# | + | |
- | More information is available here - [[http:// | + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** |
- | Contact us at sitka@bc.libraries.coop | + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// |
+ | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
- | //Updated December 11, 2019// | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
+ | Thank you to everyone who has already participated; | ||
- | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | ||
- | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings. | + | //Updated March 1, 2023// |
- | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | **BC Libraries Cooperative Support Advisory - Cover Images |
- | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support | + | Content Cafe is back online and cover images are back in the public catalogue and staff client. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 24, 2023// |
- | //Updated November 29, 2019// | + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** |
- | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. |
- | 1) Copy Holds sometimes not Targeting. | + | We are waiting for an update from Baker & Taylor who provide the Content Café service. |
- | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | ||
+ | //Updated February 22, 2023// | ||
- | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** |
- | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. | + | We’ve recently updated Sitka’s Evergreen Documentation |
- | Please contact us at sitka@bc.libraries.coop | + | Reports - https:// |
- | //Updated November 20, 2019// | + | Highlights include: |
- | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | |
+ | | ||
+ | | ||
+ | | ||
- | In order to replace network hardware that has contributed to recent service disruptions, | + | Holds - https:// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Highlights include: |
- | //Updated November 19, 2019// | + | * a brand new section on working with holds which includes information not previously captured in the documentation (https://docs.libraries.coop/sitka/_holds.html# |
+ | * updated content and screenshots for managing holds (https:// | ||
+ | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
+ | * expanded documentation on hopeless holds (https:// | ||
- | **BC Libraries Cooperative Support Advisory- Service Update** | + | Co-op Support strives to keep our documentation up to date and user friendly. |
+ | Help us shape our training offerings and resources for 2023 and beyond. | ||
- | Sitka' | + | //Updated February 15, 2023// |
- | Full service has been restored, and we are continuing to monitor. | + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** |
- | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | Co-op Support is looking |
- | Please contact | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
+ | |||
+ | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
- | //Updated November 14, 2019// | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
+ | Thank you to everyone who has already participated; | ||
- | **BC Libraries Cooperative Support Advisory** | + | //Updated February 13, 2023// |
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
- | Sitka' | + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen |
- | Service has been restored, but we are continuing to monitor. | + | Please contact Support at sitka@bc.libraries.coop if you have any questions. |
- | We apologize for the inconvenience. Thank you very much for your patience. | ||
+ | //Updated February 10, 2023// | ||
- | //Updated November 14, 2019// | + | **BC Libraries Cooperative Support Advisory |
- | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. |
- | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen |
- | Please | + | Please |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
+ | //Updated February 8, 2023// | ||
- | //Updated November 8, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** |
- | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. |
- | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen |
- | On a related note, we have reinstated a custom Google search | + | Significant bug fixes include: |
+ | Staff can no longer delete shelving locations that contain non-deleted items | ||
+ | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
+ | The title and descriptions | ||
+ | Public catalogue | ||
- | Emergency server support | + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated |
- | Please contact | + | Please contact |
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Two fixes will be applied | + | Due to issues with search term highlighting, we've disabled it temporarily. |
- | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | This change affects the staff client and the public catalogue. |
- | 2) Adding Preferred Name to Custom Hold Slips fix | + | Search terms will no longer be highligted in the search results. |
- | In Evergreen 3.3 a patron' | ||
- | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | ||
- | - Go to Administration -> Workstation -> Print Templates | + | //Updated February 1, 2023// |
- | - Select the Hold Shelf Slip template. | + | |
- | - Copy your existing template into Notepad | + | |
- | - In Evergreen click Reset to Default **TWICE**. | + | |
- | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
- | - Click Save Locally | + | |
- | **Notification of issues with unfilled Copy Holds.** | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** |
- | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
- | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | The Zoom link for the meeting is: https:// |
- | Shared Folders> | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
- | See Sitka' | + | Agenda is: https://bc.libraries.coop/ |
- | Please contact us at sitka@bc.libraries.coop if you have any questions | + | Looking forward to seeing |
+ | //Updated January 26, 2023// | ||
- | //Updated October 30, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** |
- | **BC Libraries Cooperative Advisory | + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https://bc.libraries.coop/ |
- | During our busy post upgrade period, | + | We'll aim to keep the meeting |
- | You can find out more at http://ow.ly/ | + | |
- | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact | + | The Zoom link for the meeting is: https:// |
+ | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
- | //Updated October 13, 2019// | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
- | **BC Libraries Cooperative Support Service Advisory - Welcome | + | Looking forward |
- | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | ||
- | Wondering what has changed? See our New Features Playlist: | + | //Updated January 16, 2023// |
- | https://www.youtube.com/playlist? | + | |
- | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** |
- | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | **Co-op Support is looking for your feedback!** |
- | Please note regular Co-op Support | + | The BC Libraries Cooperative |
- | + | ||
- | Emergency Support is not affected by the holiday closure. | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
+ | |||
+ | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
+ | |||
+ | **New continuing training!** | ||
+ | |||
+ | Join us in February for On the List: Holds Management in Evergreen. | ||
+ | |||
+ | Register now for On the List: Holds Management in Evergreen - https://bc.libraries.coop/ | ||
- | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Registration closes at the end of the day //Friday, February 3rd//. |
- | Thank you to everyone for your support during this upgrade. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | **Sitka |
- | The Evergreen 3.3 upgrade | + | Thanks very much to everyone who was able to respond to the poll. |
- | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | We'll share the agenda about a week in advance, but we're planning |
- | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
- | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Topic: Sitka Business Function Group Meeting - February 2023 |
+ | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
- | //Updated September 30th, 2019// | + | Join Zoom Meeting: https://us02web.zoom.us/j/83861448338 |
- | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Meeting ID: 838 6144 8338 |
- | Sitka' | + | Dial by your location |
- | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | +1 647 558 0588 Canada |
+ | +1 778 907 2071 Canada | ||
+ | +1 780 666 0144 Canada | ||
+ | +1 204 272 7920 Canada | ||
+ | +1 438 809 7799 Canada | ||
+ | +1 587 328 1099 Canada | ||
+ | +1 647 374 4685 Canada | ||
- | Training server URL and login credentials can be found here - | + | Meeting ID: 838 6144 8338 |
- | [[https:// | + | |
- | (website login required). | + | |
- | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | Find your local number: https:// |
+ | //Updated January 4, 2023// | ||
- | //Updated August 26th, 2019// | + | **Sitka Business Function Group Poll** |
- | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | We're hoping to have a Sitka Business Function Group call in early February. |
- | We would to like to inform you that the Sitka library tree will be adjusted | + | Please take a moment |
- | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We'll follow up asap after the poll closes |
- | The new group is called, "Sea to Sky Library Group", | + | Wishing you all a safe and restful holiday! |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharon Herbert and the Sitka Team |
+ | //Updated January 3, 2023// | ||
+ | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
+ | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
+ | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
+ | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
+ | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
+ | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// |