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| - | **NOTE - this update is for the BC public libraries that have opted in for Linked in Learning.** | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | We understand Linked In Learning continues | + | Emergency telephone support is available. If you are unable |
| - | The authentication endpoints have been set up for all participating libraries, and all of the IPs have been whitelisted. Co-op staff continue to work with Linked in Learning to coordinate a resolution and we will update you further with our progress. | + | All other support inquiries will be followed |
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| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Pre-catalogued records are an easy option | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary | ||
| - | If your library uses pre-cat records for inter library loans it’s important to remember: | + | Register now https://bc.libraries.coop/ |
| - | * Do not use the barcode on the item. This causes problems if the item belongs to another Sitka library or if the library later joins the Sitka consortium. | + | |
| - | * Pre-cats are temporary and not visible in the OPAC | + | |
| - | * Make sure you chose the correct circulation modifier at check out to ensure that the item follows the correct circulation policy. | + | |
| - | More information on using pre-cats for interlibrary loans can be found here: http://docs.libraries.coop/ | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Looking for more information on Interlibrary Loans? | ||
| - | If you have any questions contact Co-op support at sitka@bc.libraries.coop | + | //Updated April 8, 2024// |
| - | //Updated March 1, 2021// | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
| - | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 02/27/21** | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | There was a service outage for Sitka’s | + | Emergency telephone support is available. If you are unable to access |
| - | The Co-op support | + | All other support |
| - | **Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider it an emergency. | ||
| - | Learn more about reporting issues and contacting Co-op Support here: http://docs.libraries.coop/sitka/_sitka_8217_s_evergreen_support.html# | + | //Updated April 3, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Moving our Servers** | ||
| - | //Updated February 22nd, 2021// | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
| - | **BC Libraries Cooperative Development Advisory - Sitka's Evergreen | + | **What does this mean for Sitka & Sitka’s Evergreen?** |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | BC Libraries Co-op Support is pleased to announce that we will upgrade | + | Sitka’s Evergreen |
| - | Patrons will still be able to access electronic resources while Evergreen | + | Other Co-op services that interact with Sitka’s |
| - | Co-op Support' | ||
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. Bookmark this page to share with staff. The page will be updated as the upgrade approaches. | ||
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | //Updated April 2, 2024// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | **BC Libraries Cooperative Support Advisory – New Videos Available** |
| + | Co-op Support is pleased to announce new videos available now on our YouTube channel. | ||
| - | //Updated February 8th, 2021// | + | Want to know more about using item or patron statistical categories? |
| - | **BC Libraries Cooperative Support | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
| - | Looking | + | Don’t forget we have other continuing training webinars recorded and available |
| - | https:// | ||
| - | Documentation on reports can be found here: http://docs.libraries.coop/sitka/_reports.html | + | //Updated March 25, 2024// |
| - | Don’t forget, | + | **BC Libraries Cooperative Support Advisory – Email notices now available |
| - | Waivers | + | Email notification templates |
| - | Need to create new accounts so staff can access reports? | + | If you are interested in updating your email notification templates |
| - | If you have any questions | + | For guidance on what to include in your ticket to facilitate us making these changes, |
| + | Your local system administrators can now view the notification/ | ||
| - | //Updated February 1st, 2021// | + | Please contact Co-op Support if you have any questions. |
| - | **BC Libraries Cooperative Support Advisory - Sitka Reporter Privacy Waiver update** | ||
| - | In order to ensure full compliance with privacy legislation, we require all staff who have access to View Reports in Sitka’s Evergreen to complete an on-line privacy waiver. For most libraries, this means that every staff member who has not already done so must submit a waiver. | + | //Updated March 7, 2024// |
| - | < | + | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** |
| - | The new waiver is available here https://bc.libraries.coop/support/sitka/reporter-privacy-waiver/ | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/id/e93MPYJb |
| - | Before submitting a waiver, we ask all staff to review Appendix J of the Service Management Agreement to fully understand their responsibilities in safeguarding patron information. | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | To ensure that only staff who have submitted a waiver have access | + | We're planning |
| - | * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day. | + | |
| - | * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored | + | |
| - | **NOTE: | + | If you have other topics |
| - | Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop | ||
| + | //Updated March 5, 2024// | ||
| - | //Updated January 4th, 2021// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| - | **BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** | + | Last chance to register for More Than Just Cloning: Editing Report Templates! |
| - | We hope you all enjoyed the holidays. | + | |
| - | Continuing Training | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | Registration for the next continuing training session “Fixed Fields” closes on Wednesday - if you would like you attend, register here - https:// | + | Register now https:// |
| - | 2021 Closed Dates | + | Registration closes at the end of the day Friday, March 8th. |
| - | Make sure you’ve added closed dates for the 2021 statutory holidays | + | This webinar will assume attendees know how to clone templates, run reports, |
| - | Additional information can be found in Sitka’s Evergreen Documentation - http://docs.libraries.coop/ | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Opt In to Autorenewals Now Available | ||
| - | Circulation policies in Evergreen can now be configured to automatically renew items checked out on patron accounts. | ||
| - | Circulations will be renewed automatically and patrons will not need to log in to their accounts or ask library staff to renew materials. Autorenewals will not occur if the item has holds, exceeds the maximum number of autorenewals allowed, or if the patron has been blocked from renewing items. | + | //Updated February 21, 2024// |
| - | Send an email to sitka@bc.libraries.coop if you are interested | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
| + | Ready for the next level of reporting? | ||
| - | //Updated December 17th, 2020// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | **BC Libraries Cooperative Support | + | Register now https:// |
| - | Don't miss your chance to register for the January continuing training | + | This webinar |
| - | If you would like to register, please sign-up here - https:// | ||
| + | //Updated February 16, 2024// | ||
| - | //Updated December 7th, 2020// | + | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** |
| - | **BC Libraries Cooperative Support Advisory | + | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community? |
| - | Co-op Support will be closed for the holiday break starting Friday, December 25th. Regular support will resume Monday, January 4th 2021. | + | https:// |
| - | Emergency telephone support is not affected by this seasonal closure. If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. | + | The conference schedule can be found here: https:// |
| - | Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures. | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | Additional information | + | Recordings from past conferences |
| - | Please contact us at **sitka@bc.libraries.coop** if you have any questions. | ||
| + | //Updated February 1, 2024// | ||
| - | //Updated November 25th, 2020// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** |
| - | **BC Libraries Cooperative Support | + | Hello everyone, |
| - | Registration for the next continuing training webinar taking place in January is now open! Sign up now for Those Flummoxing Fixed Fields to learn about | + | All Evergreen services have now been fully restored. |
| - | how data in the fixed fields affects the catalogue and your patrons. | + | |
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | Thank you to all the sites who reported issues. |
| - | //Updated November 23rd, 2020// | + | We apologize for the interruption to services and any inconvenience it may have caused. |
| - | **BC Libraries Cooperative Support - Sitka’s Evergreen Successfully Rolled Up to Version 3.5.1** | ||
| - | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.5.1. | ||
| - | A list highlighting some of the bug fixes included in this rollup can be found here - | + | //Updated January 31, 2024// |
| - | https://bc.libraries.coop/support/ | + | |
| - | Please contact | + | **BC Libraries Cooperative |
| + | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. | ||
| - | //Updated November 8th, 2020// | + | Libraries may find Sitka’s Evergreen slow or unresponsive. |
| - | **BC Libraries Cooperative Support - Sitka’s Evergreen | + | Further updates |
| - | Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd. Evergreen | + | We apologize for the inconvenience |
| - | This roll up allows us to apply a number of bug fixes to our instance of Evergreen. | ||
| - | Please contact Support at sitka@bc.libraries.coop if you have any questions. | + | //Updated January 31, 2024// |
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ | ||
| + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. | ||
| - | //Updated October 2nd, 2020// | + | Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. |
| - | **BC Libraries Cooperative Support - Important Dates this Fall** | + | Further updates will be posted as we have more information on when services will be restored. |
| - | **Sitka’s Evergreen Continuing Training** | + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. |
| - | Registration for the next continuing training webinar - Cooperatively Cataloguing in a Consortium closes on October 14th. | ||
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | //Updated January 18, 2024// |
| - | **BC Libraries Cooperative | + | **BC Libraries Cooperative |
| - | The Co-op’s 2020 AGM will be held on October 29th at 10: | + | **BC Public Libraries** |
| - | The AGM agenda is now available on the Co-op Events page - https:// | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https:// | ||
| - | **Sitka Business Function Group Call** | + | Website statistics are included for LibPress libraries. |
| - | Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| - | Please mark your calendars and we’ll share an agenda and video conference details closer to the date. | + | The preparation of these reports is funded by the BC Public Libraries Branch. |
| + | **Manitoba Public Libraries** | ||
| + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// | ||
| + | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. | ||
| - | //Updated August 18th, 2020// | + | Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/sitka/_using_the_reporter.html |
| - | **BC Libraries Cooperative Support - BC ILC has resumed | + | Website statistics |
| + | https:// | ||
| - | Co-op support has activated all the suspended BC ILC holds which have not yet expired. | + | **All Other Libraries** |
| - | Co-op support recommends that libraries process these holds as usual, but if you cannot these are our recommendations: | + | |
| - | **Holds Pull List** | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report |
| - | If you have a significant volume of items on your pull list you can capture and send the holds you have capacity | + | |
| - | Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds. | + | |
| - | + | ||
| - | **Items "In Transit" | + | |
| - | If the item has the status of “In Transit” you may “Cancel Transits” | + | |
| - | http:// | + | |
| - | * Cancelled transits won't count in your ILC statistics. | + | |
| - | * Items with status " | + | |
| - | * If you are the only library that owns that item the request will reappear on your pull list. | + | |
| - | Remember, never cancel a hold that has been placed by another library’s patron. | ||
| - | http:// | ||
| - | Please email Co-op support at **sitka@bc.libraries.coop** if you have questions | ||
| + | //Updated January 16, 2024// | ||
| - | //Updated August 13th, 2020// | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
| - | **BC Libraries Cooperative Support Advisory - Opt in for French Shelving Locations** | + | As we start off the new year here are a few things to check and update. |
| - | Co-op Support is now able to add French translations of shelving locations in the public catalogue to display when the language is set to French. If your library decides to opt in, please send us a full list of your shelving locations in English with the corresponding French translations. Let us know if you need help obtaining a list of your library' | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// |
| - | To opt in please send an email to sitka@bc.libraries.coop | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. |
| + | | ||
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? |
| + | (http:// | ||
| + | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
| - | //Updated August 12th, 2020// | + | Are you a local system administrator? |
| - | **BC Libraries Cooperative Support Advisory – BC ILC will resume starting Tuesday, August 18th** | + | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. |
| - | Ministry of Education, Libraries Branch has advised Co-op Support that the Provincial Interlibrary Loan Program, which includes Interlibrary Connect | + | Not sure how to change your password? |
| + | (https:// | ||
| - | **BC public libraries – If you wish to OPT OUT of resuming ILC on August 18th, you must email Co-op Support ASAP at sitka@bc.libraries.coop with ”OPT OUT” in the subject line.** | + | //Updated January 4, 2024// |
| - | If your library is planning to resume ILC on August 18th, there is nothing that you need to do; Co-op Support | + | **BC Libraries Cooperative |
| + | Last chance to register for Reports for Beginners: Fun with Sitka Templates | ||
| + | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. | ||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| - | //Updated July 13, 2020// | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/support/ |
| - | **BC Libraries Cooperative Development Advisory, July 13 2020** | + | Registration closes at the end of the day Friday, January 5th. |
| - | When registering a new patron, the Default Hold Notification Phone Number field in the User Settings is no longer required. Only email will be selected as a default hold notification method. | + | //Updated December 19, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
| + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. | ||
| + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
| - | //Updated July 6, 2020// | ||
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | The Evergreen International Conference 2020 moved online this year. Co-op staff attended a variety of sessions presented by members | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen |
| - | Sessions were recorded and are available on the Evergreen | + | Library Hours - Take a moment to check that your hours of operation in Evergreen |
| - | https://www.youtube.com/playlist? | + | |
| - | Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you. While watching these videos please keep in mind that there are many differences in configuration, | + | Library Staff Accounts - Review the current staff accounts |
| - | Some highlights: | + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// |
| - | Keynote Presentation by John Rempel | + | Have questions or requests? Don’t wait to contact Co-op Support. |
| - | - https://www.youtube.com/ | + | |
| - | Batches, Baskets, Buckets and Bookbags | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | - https://www.youtube.com/ | + | |
| - | “Making it Rain: How to Talk About Open Source Value” | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable |
| - | - https://www.youtube.com/ | + | |
| - | Understanding Evergreen Reports | ||
| - | - https:// | ||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** | ||
| + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| - | //Updated June 3, 2020// | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https://bc.libraries.coop/support/ |
| - | **BC Libraries Cooperative Development Advisory** | + | Registration closes at the end of the day Friday, January 5th. |
| - | Co-op Support is happy to advise of two new features now enabled in Evergreen 3.5. | ||
| - | *Opt in for a Maximum Fines Email Notice. You can opt in for a new email notice advising patrons that they have reached your maximum fines level. Please contact us at sitka@bc.libraries.coop with subject line “Maximum Fines Action Trigger” if you are interested in signing up for this service. | + | //Updated November 8, 2023// |
| - | | + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. |
| + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. | ||
| - | //Updated May 28, 2020// | ||
| - | **BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services** | ||
| - | We have updated the COVID-19 page to include NEW information for expanding library services https:// | + | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** |
| - | + | ||
| - | The new topics covered include: | + | |
| - | | + | |
| - | | + | |
| - | | + | |
| - | Please take a moment | + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; |
| - | We are currently seeing a high volume of requests coming into our ticketing system. | + | Wondering how to use the new features? Check out our new features videos |
| - | Please | + | Please |
| + | Clear your cache (you do not need to clear your cookies | ||
| + | (http:// | ||
| - | //Updated May 20, 2020// | + | Check that the library staff account has the correct working location(s |
| + | (http://docs.libraries.coop/sitka/ | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
| + | https:// | ||
| - | **BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening or expanding services** | ||
| - | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | ||
| - | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/ | + | //Updated October 22nd, 2023// |
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. | + | < |
| + | <span style=" | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. |
| + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// | ||
| + | Wondering what has changed? See our New Features Playlist: | ||
| - | //Updated May 17, 2020// | + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http://docs.libraries.coop/sitka/ |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5** | + | Should you discover any issues, please do the following: |
| - | The Sitka Team has successfully upgraded the system to version 3.5 of the Evergreen ILS. | + | Clear your cache (http:// |
| - | Wondering what has changed? | + | |
| - | See our New Features Playlist: | + | Check the Known Bugs list https://bc.libraries.coop/ |
| - | Sitka’s Evergreen 3.5 Documentation is now available at: http:// | + | Check the relevant |
| - | Please note regular | + | Contact |
| - | Emergency Support is not affected by the closure. | + | See the 3.11 Upgrade Webpage for more information: |
| + | https:// | ||
| - | Should | + | Thank you to everyone for your support during this upgrade. |
| - | Thank you to everyone for your support during this upgrade. | ||
| + | //Updated October 17th, 2023// | ||
| - | //Updated May 13, 2020// | + | ** |
| + | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
| - | **BC Libraries Cooperative Support Advisory – Sitka' | + | The Evergreen |
| - | The Evergreen 3.5 upgrade is this weekend, please | + | If your library will be open on Sunday October 22nd, please |
| - | The Evergreen | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen |
| - | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. | + | Please |
| - | We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. | + | //Updated October 11th, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' |
| + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
| + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| - | //Updated May 11, 2020// | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. |
| - | **BC Libraries Cooperative Support Advisory – Libraries Re-opening** | ||
| - | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | //Updated September 26th, 2023// |
| - | We have updated the COVID-19 page to include information for expanding library services | + | **BC Libraries Cooperative Support Advisory |
| - | https://bc.libraries.coop/ | + | |
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. | + | **Upgrade to Evergreen 3.11** |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | We’re upgrading in October! |
| + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
| - | //Updated May 5, 2020// | + | Curious about what will change once the upgrade is complete? |
| - | **BC Libraries Cooperative Support Advisory | + | Evergreen 3.11 Preview page - https:// |
| - | Sitka's Evergreen | + | New Features in Sitka’s Evergreen 3.11 playlist - https:// |
| - | You can log in to the training server to check out the new features before our upgrade on May 16-19 | + | **Co-op Support Closure** |
| - | Training server URL and login credentials can be found here | + | |
| - | https:// | + | |
| - | Please note: this server is unsupported Sitka Support | + | The BC Libraries Cooperative |
| - | Watch the new features videos playlist for a look at the new features in Evergreen | + | Emergency support will continue to be available. |
| - | https:// | ||
| + | //Updated September 6th, 2023// | ||
| + | < | ||
| - | //Updated May 1, 2020// | + | Want to know what changes the upgrade will bring? |
| - | **BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** | + | Register now for What’s New in Evergreen 3.11 - https:// |
| - | We pulled together some of the new features | + | Not able to make the webinar? |
| - | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. | + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Check back often as we’ll be adding more resources ahead of the October upgrade. |
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Co-op Support would like to remind everyone that we are upgrading | + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance |
| - | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. |
| - | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// |
| + | (This webinar is intended for libraries who are already subscribed | ||
| - | Registration | + | Registration closes |
| - | If you would like to register for one of the sessions, please sign-up here https:// | ||
| - | // | + | // |
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** | + | Co-op Support will stop all recurring reports for former staff accounts |
| - | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | + | If expected recurring monthly reports |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** |
| + | |||
| + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
| - | Thank you to all the sites that reported so promptly. We are happy to advise | + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | //Updated July 17, 2023// |
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| - | //Updated April 15, 2020// | + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. |
| - | **BC Libraries Cooperative Development Advisory - Sitka' | + | The secure staff web client login URL will remain the same at https:// |
| - | BC Libraries Co-op Support advises we have decided | + | Staff will be unable |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library |
| - | The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade. | ||
| - | The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/ | + | //Updated July 12, 2023// |
| - | Staff will be unable to login during the posted upgrade hours. | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.) |
| - | Co-op Support's Evergreen 3.5 upgrade page is now live at https://bc.libraries.coop/ | + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. |
| + | |||
| + | Co-op Support | ||
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | //Updated June 13, 2023// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | Sign up here https:// | + | |
| - | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | + | Co-op Support has identified two current issues with recurring reports: |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | - Some libraries |
| + | - Some libraries | ||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| - | //Updated April 8, 2020// | + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. |
| - | **Co-op Support | + | Please contact |
| - | Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”. | ||
| - | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. | + | //Updated May 31, 2023// |
| - | Sitka patrons will not notice any change in your catalogue. | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** |
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. |
| - | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | http://docs.libraries.coop/ |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. |
| + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
| - | //Updated April 1, 2020// | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/policy/_cataloguing_permissions.html |
| - | **Co-op Support | + | Please contact |
| - | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | //Updated May 25, 2023// |
| - | If your library is closed due to COVID-19, | + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** |
| - | Use the Emergency Closing option | + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. |
| - | * If you do not have a firm date for re-opening we recommend entering | + | |
| - | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
| - | * The starting day of the new closure must be set to “today” | + | |
| - | Support | + | The 2022 Sitka Statistics Reports |
| - | Please contact us at sitka@bc.libraries.coop | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| + | //Updated May 11, 2023// | ||
| - | //Updated March 25, 2020// | + | **3rd Party Service Integration with Sitka’s Evergreen** |
| - | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? |
| - | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s | + | Sitka’s |
| - | Information on this feature | + | The 3rd Party Service Integration With Sitka’s Evergreen survey |
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | ||
| - | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | + | //Updated May 1, 2023// |
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http:// | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
| - | Co-op Support continues | + | The primary database server for Sitka' |
| + | There are no changes to any Evergreen functionality. | ||
| - | //Updated March 16, 2020 at 11:21 AM PST// | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | **Co-op Support and Library Closures During COVID-19** | ||
| - | BC Libraries Cooperative | + | **BC Libraries Cooperative Support |
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen: | + | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during |
| - | * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http://docs.libraries.coop/ | + | The Evergreen server will be unavailable, |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period | + | |
| - | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
| - | **You may want to post an announcement on your public catalogue.** | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
| - | * A banner with a brief message can be applied to your public catalogue. Send a ticket to Support with your requested wording. | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. Any local system administrator can set this up Administration -> Local Administration -> Library Settings Editor | + | |
| - | **Accessing Evergreen Remotely** | ||
| - | * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable to access your library computers and still need to complete tasks, like setting up an emergency closure. | + | //Updated April 4, 2023// |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** |
| - | //Updated February 20, 2020 at 12:40 PM PST// | + | Register now for Those Flummoxing Fixed Fields. |
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | Register now for Those Flummoxing Fixed Fields |
| - | While the co-location facility is doing everything possible to minimize disruptions, | + | Registration closes at the end of the day Thursday, |
| - | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | **BC Libraries Cooperative Support Advisory - Continuing Training |
| - | Thank you to all the sites that reported so promptly. We are happy to advise | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | //Updated February 14, 2020// | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/ |
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| - | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | ||
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | ||
| - | 1) The Overdrive issue in patron' | + | //Updated March 9, 2023// |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** |
| - | 3) We have added patron' | + | Over the last few months we’ve seen an increase in tickets related |
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | **Working Locations** |
| - | https:// | + | |
| - | Please contact us at sitka@bc.libraries.coop | + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// |
| - | //Updated February 10, 2020// | ||
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | **Passwords** |
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups | + | If you forget or want to change |
| + | (http:// | ||
| - | To opt in please send an email to sitka@bc.libraries.coop | + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | **Closing Staff Accounts** | ||
| - | //Updated January 31, 2020// | + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. |
| + | (http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html) | ||
| - | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. |
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https:// | ||
| - | //Updated January 6th, 2020// | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | //Updated March 3, 2023// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | To opt in to this new feature | + | If you haven’t already, |
| - | Note: The notice text is standard | + | The feedback we gather in this survey will help us plan for 2023 and beyond. |
| - | * (Library Materials Due Soon) | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
| - | * You have items due soon: | + | |
| - | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | Thank you to everyone who has already participated; |
| - | [[http:// | + | |
| - | More information is available here - [[http:// | ||
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated March 1, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| - | //Updated December 11, 2019// | + | Content Cafe is back online and cover images are back in the public catalogue and staff client. |
| + | //Updated February 24, 2023// | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | + | **BC Libraries Cooperative Support Advisory |
| - | The Sitka team will apply a change after hours tonight to how library settings | + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying |
| - | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | We are waiting for an update from Baker & Taylor who provide the Content Café service. |
| - | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 22, 2023// |
| - | //Updated | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: |
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. |
| - | 1) Copy Holds sometimes not Targeting. | + | Reports - https:// |
| - | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | + | Highlights include: |
| + | * how to find out which staff have reporter permissions (https:// | ||
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| - | 2) Non Clearable | + | Holds - https:// |
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed. | + | Highlights include: |
| - | Please contact us at sitka@bc.libraries.coop | + | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// |
| + | * updated content and screenshots for managing holds (https:// | ||
| + | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| + | * expanded documentation on hopeless holds (https:// | ||
| - | //Updated November 20, 2019// | + | Co-op Support strives to keep our documentation up to date and user friendly. |
| - | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | Help us shape our training offerings and resources for 2023 and beyond. If you haven’t already, please take a few minutes before March 3rd and fill out Sitka’s Evergreen Training Resources Survey: |
| - | In order to replace network hardware that has contributed to recent service disruptions, the Co-op Systems team will upgrade our routers starting at 7 PM PT, Saturday November 23, 2019. We plan to have this work completed later that evening, by 10 PM PT. We expect a couple of 5 minute interruptions to connectivity and services during this time, so wished for you to be aware. | + | //Updated February 15, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** |
| - | //Updated November 19, 2019// | + | Co-op Support is looking for your feedback! |
| - | **BC Libraries Cooperative | + | The BC Libraries Cooperative |
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| + | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| - | Sitka' | + | Thank you to everyone who has already participated; |
| - | Full service has been restored, and we are continuing to monitor. | + | //Updated February 13, 2023// |
| - | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. |
| - | //Updated November 14, 2019// | + | Please contact Support at sitka@bc.libraries.coop if you have any questions. |
| - | **BC Libraries Cooperative Support Advisory** | + | //Updated February 10, 2023// |
| + | **BC Libraries Cooperative Support Advisory | ||
| - | Sitka's Evergreen | + | This is just a reminder that Sitka’s Evergreen |
| - | Service has been restored, but we are continuing | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** |
| - | We apologize for the service problems experienced | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during |
| - | Please remember that during changes in Co-op Support staff service levels, | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
| - | Please contact us at sitka@bc.libraries.coop | + | Significant bug fixes include: |
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
| - | //Updated November 8, 2019// | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | ||
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | //Updated February 2, 2023// |
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** |
| - | Emergency server support is not affected by this temporary change in service levels. | + | Due to issues with search term highlighting, |
| - | Please contact us at sitka@bc.libraries.coop for further information. | + | This change affects the staff client and the public catalogue. |
| + | Search terms will no longer be highligted in the search results. | ||
| - | //Updated November 6, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** | + | //Updated February 1, 2023// |
| - | Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019. | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | The Zoom link for the meeting is: https:// |
| - | In Evergreen 3.3 a patron' | + | (The agenda includes additional options for those needing |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template | + | |
| - | - Go to Administration | + | Agenda is: https:// |
| - | | + | |
| - | | + | |
| - | | + | |
| - | | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues with unfilled Copy Holds.** | + | Looking forward to seeing you! |
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | ||
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | //Updated January 26, 2023// |
| - | Shared Folders> | + | **BC Libraries Cooperative Support Advisory |
| - | See Sitka' | + | Here is the agenda |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | We'll aim to keep the meeting to one hour in duration. |
| + | The Zoom link for the meeting is: https:// | ||
| + | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| - | //Updated October 30, 2019// | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
| - | **BC Libraries Cooperative Advisory - Jeff Davis Named to | + | Looking forward |
| - | During our busy post upgrade period, | ||
| - | You can find out more at http:// | ||
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | //Updated January 16, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** | ||
| - | //Updated October 13, 2019// | + | **Co-op Support is looking for your feedback!** |
| - | **BC Libraries Cooperative | + | The BC Libraries Cooperative |
| - | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
| - | Wondering what has changed? See our New Features Playlist: | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| - | https://www.youtube.com/ | + | |
| - | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | + | **New continuing training!** |
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | Join us in February for On the List: Holds Management in Evergreen. |
| - | Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | Register now for On the List: Holds Management in Evergreen |
| - | + | ||
| - | Emergency Support is not affected by the holiday closure. | + | |
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Registration closes at the end of the day //Friday, February 3rd//. |
| - | Thank you to everyone for your support during this upgrade. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | **Sitka |
| - | The Evergreen 3.3 upgrade | + | Thanks very much to everyone who was able to respond to the poll. |
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | We'll share the agenda about a week in advance, but we're planning |
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Topic: Sitka Business Function Group Meeting - February 2023 |
| + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
| - | //Updated September 30th, 2019// | + | Join Zoom Meeting: https://us02web.zoom.us/j/83861448338 |
| - | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Meeting ID: 838 6144 8338 |
| - | Sitka' | + | Dial by your location |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | +1 647 558 0588 Canada |
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| - | Training server URL and login credentials can be found here - | + | Meeting ID: 838 6144 8338 |
| - | [[https:// | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | Find your local number: https:// |
| + | //Updated January 4, 2023// | ||
| - | //Updated August 26th, 2019// | + | **Sitka Business Function Group Poll** |
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | We're hoping to have a Sitka Business Function Group call in early February. |
| - | We would to like to inform you that the Sitka library tree will be adjusted | + | Please take a moment |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We'll follow up asap after the poll closes |
| - | The new group is called, "Sea to Sky Library Group", | + | Wishing you all a safe and restful holiday! |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharon Herbert and the Sitka Team |
| + | //Updated January 3, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1617217211.txt.gz · Last modified: 2021/03/31 12:00 by christine.burns
