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- | **NOTE - this update is for the BC public libraries that have opted in for Linked in Learning.** | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
- | We understand Linked In Learning continues | + | Emergency telephone support is available. If you are unable |
- | The authentication endpoints have been set up for all participating libraries, and all of the IPs have been whitelisted. | + | All other support inquiries will be followed |
- | Co-op staff continue to work with Linked in Learning to coordinate a resolution and we will update you further with our progress. | ||
+ | //Updated April 10, 2024// | ||
- | //Updated March 15, 2021// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** |
- | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Using Pre-catalogued Records for Inter Library Loans** | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
+ | |||
+ | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
- | Pre-catalogued records are an easy option for checking out inter library loans that have come in via a 3rd party ILL management system such as Illume or fILL. | + | Register now https://bc.libraries.coop/ |
- | If your library uses pre-cat records for inter library loans it’s important to remember: | + | The Thursday session will be recorded |
- | * Do not use the barcode on the item. This causes problems if the item belongs to another Sitka library or if the library later joins the Sitka consortium. | + | |
- | * Pre-cats are temporary | + | |
- | * Make sure you chose the correct circulation modifier at check out to ensure that the item follows the correct circulation policy. | + | |
- | More information on using pre-cats for interlibrary loans can be found here: http:// | ||
- | Looking for more information on Interlibrary Loans? | + | //Updated April 8, 2024// |
- | If you have any questions contact Co-op support at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
- | //Updated March 1, 2021// | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
- | **BC Libraries Cooperative Support Advisory - Sitka’s | + | Emergency telephone support is available. If you are unable to access |
- | There was a service outage for Sitka’s Evergreen | + | All other support inquiries will be followed up on Friday, April 19th. |
- | The Co-op support team provides support by phone and email Monday to Friday from 9:00 AM to 4:00 PM Pacific Time. We do not check email or voicemail on the weekend. | ||
- | **Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider it an emergency. | + | //Updated April 3, 2024// |
- | Learn more about reporting issues and contacting Co-op Support | + | **BC Libraries Cooperative |
+ | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. | ||
- | //Updated February 22nd, 2021// | + | **What does this mean for Sitka & Sitka’s Evergreen? |
+ | |||
+ | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
- | **BC Libraries Cooperative Development Advisory - Sitka's Evergreen | + | Sitka’s Evergreen |
- | BC Libraries | + | Other Co-op services |
- | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
- | Co-op Support' | + | //Updated April 2, 2024// |
- | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. Bookmark this page to share with staff. The page will be updated as the upgrade approaches. | + | |
- | Co-op Support | + | **BC Libraries Cooperative |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Co-op Support is pleased to announce new videos available now on our YouTube channel. |
+ | Want to know more about using item or patron statistical categories? | ||
- | //Updated February 8th, 2021// | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
- | **BC Libraries Cooperative Support | + | Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates |
- | Looking to teach someone how to use the reporter or just brushing up your own skills? | ||
- | https://www.youtube.com/playlist? | + | //Updated March 25, 2024// |
- | Documentation on reports can be found here: http:// | + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** |
- | Don’t forget, | + | Email notification templates can now be formatted |
- | Waivers can be found here: https:// | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”. |
- | Need to create new accounts so staff can access reports? | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http:// |
- | If you have any questions please contact | + | Your local system administrators can now view the notification/ |
+ | Please contact Co-op Support if you have any questions. | ||
- | //Updated February 1st, 2021// | ||
- | **BC Libraries Cooperative Support Advisory - Sitka Reporter Privacy Waiver update** | + | //Updated March 7, 2024// |
- | In order to ensure full compliance with privacy legislation, | + | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** |
- | < | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https:// |
- | The new waiver is available here https://bc.libraries.coop/ | + | The poll will close on **March 13th at 5:00pm Pacific**. |
- | Before submitting a waiver, we ask all staff to review Appendix J of the Service Management Agreement to fully understand their responsibilities | + | We're planning |
- | To ensure that only staff who have submitted a waiver have access | + | If you have other topics you'd like us to include on the agenda, please contact |
- | * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day. | + | |
- | * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored as soon as possible. | + | |
- | **NOTE: If you have already completed a Reporter Privacy Waiver you DO NOT need to submit another one.** | ||
- | Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop | + | //Updated March 5, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Continuing Training in March** | ||
- | //Updated January 4th, 2021// | + | Last chance to register for More Than Just Cloning: Editing Report Templates! |
- | **BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
- | We hope you all enjoyed | + | |
- | Continuing Training | + | Register now https:// |
- | Registration | + | Registration closes |
- | 2021 Closed Dates | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
- | Make sure you’ve added closed dates for the 2021 statutory holidays | + | The Thursday session will be recorded |
- | Additional information can be found in Sitka’s Evergreen Documentation - http:// | ||
- | Opt In to Autorenewals Now Available | ||
- | Circulation policies in Evergreen can now be configured to automatically renew items checked out on patron accounts. | + | //Updated February 21, 2024// |
- | Circulations will be renewed automatically and patrons will not need to log in to their accounts or ask library staff to renew materials. Autorenewals will not occur if the item has holds, exceeds the maximum number of autorenewals allowed, or if the patron has been blocked from renewing items. | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
- | Send an email to sitka@bc.libraries.coop if you are interested | + | Ready for the next level of reporting? |
+ | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. | ||
- | //Updated December 17th, 2020// | + | Register now https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support - Reminder | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing |
- | Don't miss your chance to register for the January continuing training webinar! Sign up now for Those Flummoxing Fixed Fields to learn about how data in the fixed fields affects the catalogue and your patrons. | ||
- | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | //Updated February 16, 2024// |
+ | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** | ||
- | //Updated December 7th, 2020// | + | This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community? |
- | **BC Libraries Cooperative Support Advisory | + | https:// |
- | Co-op Support will be closed for the holiday break starting Friday, December 25th. Regular support will resume Monday, January 4th 2021. | + | The conference schedule can be found here: https:// |
- | Emergency telephone support | + | The Evergreen Hackfest will be held April 25th and is a free event. |
- | Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures. | + | Recordings from past conferences can be found here: https:// |
- | Additional information can be found in Sitka' | ||
- | Please contact us at **sitka@bc.libraries.coop** if you have any questions. | + | //Updated February 1, 2024// |
+ | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** | ||
- | //Updated November 25th, 2020// | + | Hello everyone, |
- | **BC Libraries Cooperative Support | + | All Evergreen |
- | Registration for the next continuing training webinar taking place in January is now open! Sign up now for Those Flummoxing Fixed Fields | + | Thank you to all the sites who reported issues. |
- | how data in the fixed fields affects the catalogue and your patrons. | + | |
- | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | We apologize for the interruption |
- | //Updated November 23rd, 2020// | ||
- | **BC Libraries Cooperative Support - Sitka’s Evergreen Successfully Rolled Up to Version 3.5.1** | ||
- | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.5.1. | + | //Updated January 31, 2024// |
- | A list highlighting some of the bug fixes included in this rollup can be found here - | + | **BC Libraries Cooperative Support Advisory |
- | https://bc.libraries.coop/ | + | |
- | Please contact Support at sitka@bc.libraries.coop if you have any questions. | + | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. |
+ | Libraries may find Sitka’s Evergreen slow or unresponsive. | ||
- | //Updated November 8th, 2020// | + | Further updates will be posted as we have more information on when services will be fully restored. |
- | **BC Libraries Cooperative Support - Sitka’s Evergreen will be Rolled Up to Version 3.5.1** | + | We apologize for the inconvenience and thank you for your patience as we resolve this issue. |
- | Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd. Evergreen and the public catalogue will be unavailable from 9:00pm PT until midnight PT on the 22nd. Authentication for Overdrive and other 3rd party services should not experience any downtime during the rollup. | ||
- | This roll up allows us to apply a number of bug fixes to our instance of Evergreen. | + | //Updated January 31, 2024// |
- | Please contact | + | **BC Libraries Cooperative |
+ | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. | ||
+ | Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. | ||
- | //Updated October 2nd, 2020// | + | Further updates will be posted as we have more information on when services will be restored. |
- | **BC Libraries Cooperative Support - Important Dates this Fall** | + | We apologize for any inconvenience and thank you for your patience as we resolve |
- | **Sitka’s Evergreen Continuing Training** | ||
- | Registration for the next continuing training webinar - Cooperatively Cataloguing in a Consortium closes on October 14th. | + | //Updated January 18, 2024// |
- | If you would like to register, please sign-up here - https:// | + | **BC Libraries Cooperative Support Advisory |
- | **BC Libraries | + | **BC Public |
- | The Co-op’s 2020 AGM will be held on October 29th at 10:30-12:00pm Pacific. | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
+ | Find and download your spreadsheet here: https://bc.libraries.coop/ | ||
- | The AGM agenda is now available on the Co-op Events page - https://bc.libraries.coop/ | + | Website statistics are included for LibPress |
- | **Sitka Business Function Group Call** | + | Additional information on the work can be found here: http:// |
- | Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. | + | The preparation of these reports |
- | Please mark your calendars and we’ll share an agenda and video conference details closer to the date. | + | **Manitoba Public Libraries** |
+ | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// | ||
+ | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. | ||
+ | Information on using the reporter in Sitka’s Evergreen can be found here: http:// | ||
- | //Updated August 18th, 2020// | + | Website statistics for LibPress libraries can be found here: |
+ | https://help.libraries.coop/libpress/ | ||
- | **BC Libraries | + | **All Other Libraries** |
- | Co-op support has activated all the suspended BC ILC holds which have not yet expired. | + | Co-op Support |
- | Co-op support | + | |
- | **Holds Pull List** | ||
- | If you have a significant volume of items on your pull list you can capture and send the holds you have capacity for and ignore the others. Evergreen will re-target all outstanding holds once every 24 hours at roughly the same time of the day when the hold was placed. It may target another copy at a different library if the item on the initial Pull List was not tracked down. | ||
- | Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds. | ||
- | |||
- | **Items "In Transit" | ||
- | If the item has the status of “In Transit” you may “Cancel Transits” | ||
- | http:// | ||
- | * Cancelled transits won't count in your ILC statistics. | ||
- | * Items with status " | ||
- | * If you are the only library that owns that item the request will reappear on your pull list. | ||
- | Remember, never cancel a hold that has been placed by another library’s patron. | ||
- | http:// | ||
- | Please email Co-op support at **sitka@bc.libraries.coop** if you have questions | + | //Updated January 16, 2024// |
+ | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** | ||
- | //Updated August 13th, 2020// | + | As we start off the new year here are a few things to check and update. |
- | **BC Libraries Cooperative Support Advisory - Opt in for French Shelving Locations** | + | Closed dates – Make sure all the statutory holidays |
- | Co-op Support is now able to add French translations | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation |
+ | | ||
- | To opt in please send an email to sitka@bc.libraries.coop before August 31, 2020. Please use the subject “Opt in for French Shelving Locations”. | + | Library Staff Passwords – Do you remember when you last changed |
- | Contact us at sitka@bc.libraries.coop | + | (http:// |
+ | You can change your password through the staff client or My Account in the public catalogue. (http:// | ||
+ | Are you a local system administrator? | ||
- | //Updated August 12th, 2020// | + | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. |
- | **BC Libraries Cooperative Support Advisory – BC ILC will resume starting Tuesday, August 18th** | + | Not sure how to change your password? |
+ | (https:// | ||
- | Ministry of Education, Libraries Branch has advised Co-op Support that the Provincial Interlibrary Loan Program, which includes Interlibrary Connect (ILC), will resume for most BC public libraries starting Tuesday, August 18th. | + | //Updated January 4, 2024// |
- | **BC public libraries – If you wish to OPT OUT of resuming ILC on August 18th, you must email Co-op Support | + | **BC Libraries Cooperative |
- | If your library is planning | + | Last chance |
+ | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. | ||
+ | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
+ | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https:// | ||
- | //Updated July 13, 2020// | + | Registration closes at the end of the day Friday, January 5th. |
- | **BC Libraries Cooperative Development Advisory, July 13 2020** | + | //Updated December 19, 2023// |
- | When registering a new patron, the Default Hold Notification Phone Number field in the User Settings is no longer required. Only email will be selected as a default hold notification method. | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
+ | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
- | //Updated July 6, 2020// | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024** |
- | **BC Libraries Cooperative Support Advisory – Evergreen | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen |
- | The Evergreen International Conference 2020 moved online this year. Co-op staff attended | + | Library Hours - Take a moment to check that your hours of operation in Evergreen |
- | Sessions were recorded and are available on the Evergreen youtube channel. | + | Library Staff Accounts - Review |
- | https://www.youtube.com/playlist? | + | |
- | Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you. While watching these videos please keep in mind that there are many differences in configuration, | + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review |
- | Some highlights: | + | Have questions or requests? Don’t wait to contact Co-op Support. |
- | Keynote Presentation by John Rempel | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
- | - https://www.youtube.com/ | + | |
- | Batches, Baskets, Buckets | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 |
- | - https://www.youtube.com/ | + | |
- | “Making it Rain: How to Talk About Open Source Value” | ||
- | - https:// | ||
- | Understanding Evergreen Reports | + | **BC Libraries Cooperative Support Advisory |
- | - https:// | + | |
+ | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
+ | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
+ | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// | ||
- | //Updated June 3, 2020// | + | Registration closes at the end of the day Friday, January 5th. |
- | **BC Libraries Cooperative Development Advisory** | ||
- | Co-op Support is happy to advise of two new features now enabled in Evergreen 3.5. | + | //Updated November 8, 2023// |
- | | + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** |
- | *Owning Library in My Account Items Out. For all BC public libraries participating | + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. |
- | //Updated May 28, 2020// | ||
- | **BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services** | + | **BC Libraries Cooperative Support |
- | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/ | + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. |
- | + | ||
- | The new topics covered include: | + | |
- | * circulation policies | + | |
- | * courtesy | + | |
- | * automatic to lost | + | |
- | Please take a moment | + | Wondering how to use the new features? Check out our new features videos |
- | We are currently seeing a high volume of requests coming into our ticketing system. | + | Please continue reporting new issues if you encounter them. |
- | Please contact us at sitka@bc.libraries.coop | + | Clear your cache (you do not need to clear your cookies |
+ | (http:// | ||
+ | Check that the library staff account has the correct working location(s | ||
+ | (http:// | ||
+ | |||
+ | Check the Known Bugs list https:// | ||
- | //Updated May 20, 2020// | + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
+ | https://bc.libraries.coop/support/ | ||
- | **BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening or expanding services** | ||
- | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | //Updated October 22nd, 2023// |
- | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. Please take a moment to review this important information. | + | < |
+ | <span style=" | ||
- | We anticipate a high volume | + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. |
- | Please contact us at sitka@bc.libraries.coop | + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http://docs.libraries.coop/ |
+ | Wondering what has changed? See our New Features Playlist: | ||
+ | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
- | //Updated May 17, 2020// | + | Should you discover any issues, please do the following: |
- | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5** | + | Clear your cache (http:// |
- | The Sitka Team has successfully upgraded | + | Check the Known Bugs list https://bc.libraries.coop/ |
- | Wondering what has changed? | + | |
- | See our New Features Playlist: | + | Check the relevant Sitka documentation |
- | Sitka’s Evergreen 3.5 Documentation is now available at: http://docs.libraries.coop/ | + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
- | Please note regular Co-op Support is closed until Tuesday May 19, when we will offer extended Phone Support from 7:00am PDT (9:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | See the 3.11 Upgrade Webpage for more information: |
+ | https://bc.libraries.coop/ | ||
- | Emergency Support is not affected by the closure. | + | Thank you to everyone for your support during this upgrade. |
- | Should you discover any issues, please contact us at sitka@bc.libraries.coop | ||
- | Thank you to everyone for your support during this upgrade. | ||
+ | //Updated October 17th, 2023// | ||
+ | ** | ||
+ | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
- | //Updated May 13, 2020// | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
- | **BC Libraries Cooperative Support Advisory – Sitka' | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. |
- | The Evergreen 3.5 upgrade | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen |
- | The Evergreen server will be unavailable from 9 PM PDT Saturday May 16 to 5 AM PDT Tuesday May 19th 2020. While the Evergreen web client will be unavailable, | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade |
- | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. | + | //Updated October 11th, 2023// |
- | We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. | + | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' |
- | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
+ | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
+ | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
+ | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
- | //Updated May 11, 2020// | ||
- | **BC Libraries Cooperative Support Advisory – Libraries Re-opening** | + | //Updated September 26th, 2023// |
- | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | **BC Libraries Cooperative Support Advisory |
- | We have updated the COVID-19 page to include information for expanding library services | + | **Upgrade |
- | https://bc.libraries.coop/ | + | |
- | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through | + | We’re upgrading in October! |
- | Please contact us at sitka@bc.libraries.coop | + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https://bc.libraries.coop/ |
+ | Curious about what will change once the upgrade is complete? | ||
- | //Updated May 5, 2020// | + | Evergreen 3.11 Preview page - https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support Advisory - Training Server Upgrade & New Features | + | New Features |
- | Sitka' | + | **Co-op Support Closure** |
- | You can log in to the training server to check out the new features before our upgrade on May 16-19 | + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. |
- | Training server URL and login credentials can be found here | + | |
- | https://bc.libraries.coop/ | + | |
- | Please note: this server is unsupported Sitka Support | + | Emergency support |
- | Watch the new features videos playlist for a look at the new features in Evergreen 3.5 | ||
- | https://www.youtube.com/playlist? | + | //Updated September 6th, 2023// |
+ | < | ||
+ | Want to know what changes the upgrade will bring? | ||
- | //Updated May 1, 2020// | + | Register now for What’s New in Evergreen 3.11 - https://bc.libraries.coop/support/ |
- | **BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** | + | Not able to make the webinar? |
- | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview | + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade |
- | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working | + | Check back often as we’ll be adding more resources ahead of the October upgrade. |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
+ | //Updated August 10th, 2023// | ||
- | //Updated April 22, 2020// | + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** |
- | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. |
- | Co-op Support would like to remind everyone that we are upgrading | + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. |
- | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | Register now for Purchasing Power – Improvements |
+ | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
- | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | Registration closes at the end of the day tomorrow Friday, August 11th. |
- | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM. | ||
- | If you would like to register for one of the sessions, please sign-up here https:// | ||
+ | //Updated July 27th, 2023// | ||
- | //Updated April 16, 2020// | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** |
+ | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
- | **BC Libraries Cooperative | + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support |
- | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | ||
- | If you have any questions, please contact us at sitka@bc.libraries.coop | + | //Updated July 25, 2023// |
- | //Updated April 16, 2020// | + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** |
+ | |||
+ | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
- | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | SMS notifications |
- | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. | + | //Updated July 17, 2023// |
- | If you have any questions, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Development Advisory - Sitka' |
+ | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
+ | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
- | //Updated April 15, 2020// | + | The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/ |
- | **BC Libraries Cooperative Development Advisory - Sitka' | + | Staff will be unable to login during the posted upgrade hours. |
- | BC Libraries | + | As in past upgrades, |
- | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially. | ||
- | We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade. | + | //Updated July 12, 2023// |
- | The secure staff web client login URL will remain the same at https:// | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** |
- | Staff will be unable | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” |
- | As in past upgrades, | + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. |
+ | |||
+ | Co-op Support will stop all recurring reports for former | ||
- | Co-op Support' | + | //Updated June 13, 2023// |
- | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** |
- | Co-op Support | + | Co-op Support |
- | Sign up here https:// | + | |
- | A video covering | + | - Some libraries have recurring reports running that they cannot access as the reports |
+ | - Some libraries | ||
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. To see your current reports we recommend specifying May 1st 2023 to May 31st 2023 as your time period. |
+ | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
+ | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
+ | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
- | //Updated April 8, 2020// | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | **Co-op Support Advisory - Sitka' | ||
- | Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”. | + | //Updated May 31, 2023// |
- | We are adding a technical | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated |
- | Sitka patrons will not notice any change in your catalogue. | + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. |
- | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | http://docs.libraries.coop/ |
- | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. |
+ | Information on the permission groups which give access to cataloguing can be found here: http:// | ||
- | //Updated April 1, 2020// | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | **Co-op Support and Library Closures During COVID-19** | + | //Updated May 25, 2023// |
- | BC Libraries Cooperative | + | **BC Libraries Cooperative Support |
- | If your library is closed due to COVID-19, | + | It has been brought |
- | Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http://docs.libraries.coop/ | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https://bc.libraries.coop/support/sitka/llb-reports/ |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
- | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
- | * The starting day of the new closure must be set to “today” | + | |
- | Support for Library Closures During COVID-19 - https://bc.libraries.coop/ | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated May 11, 2023// |
+ | **3rd Party Service Integration with Sitka’s Evergreen** | ||
- | //Updated March 25, 2020// | + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? |
- | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | Sitka’s 3rd Party Service Integration policy can be found here: http://docs.libraries.coop/ |
- | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s | + | The 3rd Party Service Integration With Sitka’s |
- | Information on this feature can be found here: | ||
- | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | + | //Updated May 1, 2023// |
- | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | + | **BC Libraries Cooperative |
- | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http:// | + | The primary database server |
- | Co-op Support continues | + | There are no changes |
+ | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
- | //Updated March 16, 2020 at 11:21 AM PST// | ||
- | **Co-op Support | + | **BC Libraries Cooperative |
- | BC Libraries Cooperative | + | The BC Libraries Cooperative will be updating our database servers |
- | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen: | + | The Evergreen server will be unavailable, |
- | * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http:// | + | Please note that this is a database upgrade |
- | * If you do not have a firm date for re-opening we recommend entering the current expected closure period | + | |
- | * If you participate in reciprocal borrowing through | + | |
- | **You may want to post an announcement on your public catalogue.** | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
- | * A banner with a brief message can be applied to your public catalogue. | ||
- | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | ||
- | **Accessing Evergreen Remotely** | + | //Updated April 4, 2023// |
- | | + | **BC Libraries Cooperative Support Advisory – Last Chance |
- | | + | |
- | | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | Register now for Those Flummoxing Fixed Fields. Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better. |
- | //Updated February 20, 2020 at 12:40 PM PST// | + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. |
- | **BC Libraries Cooperative Support Advisory | + | Register now for Those Flummoxing Fixed Fields |
- | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | Registration closes |
- | While the co-location facility is doing everything possible to minimize disruptions, | ||
- | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | + | //Updated March 14, 2023// |
- | //Updated February 18, 2020 at 12:45 PM PST// | + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** |
- | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
- | Thank you to all the sites that reported so promptly. | + | We’re trying something new this time! The Thursday session will be recorded |
- | Please contact us at sitka@bc.libraries.coop | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
- | //Updated February 14, 2020// | + | Registration closes at the end of the day Thursday, April 6th. |
- | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | ||
- | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | + | //Updated March 9, 2023// |
- | 1) The Overdrive issue in patron' | + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** |
- | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier | + | Over the last few months we’ve seen an increase in tickets related |
- | 3) We have added patron' | + | **Working Locations** |
- | 4) We have posted | + | When creating |
- | https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg | + | |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
- | //Updated February 10, 2020// | + | **Passwords** |
- | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | If you forget or want to change the password |
+ | (http:// | ||
- | Co-op Support is happy to offer the option | + | All libraries should follow |
- | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | ||
- | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **Closing Staff Accounts** |
+ | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
+ | (http:// | ||
- | //Updated January 31, 2020// | + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. |
- | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | ||
- | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https:// | + | Please contact |
- | // | + | // |
- | ** BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Co-op Support is happy to announce | + | If you haven’t already, please take a few minutes before |
- | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | The feedback we gather |
- | Note: The notice text is standard for all libraries and cannot be customized. | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
- | * (Library Materials Due Soon) | + | Thank you to everyone who has already participated; |
- | * You have items due soon: | + | |
- | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
- | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | ||
- | [[http:// | ||
- | More information is available here - [[http://docs.libraries.coop/sitka/admin-notice.html# | + | //Updated March 1, 2023// |
- | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** |
+ | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
- | // | + | // |
+ | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
- | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s | + | Content Café, which is Sitka’s |
- | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor | + | We are waiting for an update |
- | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | ||
- | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | + | //Updated February 22, 2023// |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** |
- | //Updated November 29, 2019// | + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. |
- | **BC Libraries Cooperative Support Advisory | + | Reports |
- | 1) Copy Holds sometimes not Targeting. | + | Highlights include: |
- | Just a reminder, for copy specific holds, Co-op Support recommends | + | * how to find out which staff have reporter permissions (https:// |
+ | * tips and recommendations on maintaining your reporter data (https:// | ||
+ | * a brand new section on the Report Template Editor (https:// | ||
+ | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
+ | Holds - https:// | ||
- | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | Highlights include: |
- | There is a display issue with non clearable | + | * a brand new section on working |
+ | * updated content | ||
+ | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
+ | * expanded documentation on hopeless holds (https:// | ||
- | Please contact | + | Co-op Support strives to keep our documentation up to date and user friendly. |
- | //Updated November 20, 2019// | + | Help us shape our training offerings and resources for 2023 and beyond. |
- | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | //Updated February 15, 2023// |
- | In order to replace network hardware that has contributed to recent service disruptions, | + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** |
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Co-op Support is looking for your feedback! |
- | //Updated November 19, 2019// | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
+ | |||
+ | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798? | ||
- | **BC Libraries Cooperative Support Advisory- Service Update** | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
+ | Thank you to everyone who has already participated; | ||
- | Sitka' | + | //Updated February 13, 2023// |
- | Full service has been restored, and we are continuing | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** |
- | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | BC Libraries Cooperative Support is pleased |
- | Please contact | + | Please contact |
- | //Updated November 14, 2019// | ||
+ | //Updated February 10, 2023// | ||
- | **BC Libraries Cooperative Support Advisory** | + | **BC Libraries Cooperative Support Advisory |
+ | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
- | Sitka' | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
- | Service has been restored, but we are continuing to monitor. | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
- | We apologize for the inconvenience. Thank you very much for your patience. | ||
+ | //Updated February 8, 2023// | ||
- | //Updated November 14, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** |
- | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. |
- | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen |
- | Please remember | + | Significant bug fixes include: |
+ | Staff can no longer delete shelving locations | ||
+ | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
+ | The title and descriptions of lists in the public catalogue can once again be edited | ||
+ | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
- | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. |
+ | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
- | //Updated November 8, 2019// | ||
- | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | //Updated February 2, 2023// |
- | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client |
- | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | Due to issues with search term highlighting, we've disabled |
- | Emergency server support is not affected by this temporary | + | This change |
- | Please contact us at sitka@bc.libraries.coop for further information. | + | Search terms will no longer be highligted in the search results. |
- | // | + | // |
- | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
- | Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019. | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
- | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | The Zoom link for the meeting is: https:// |
- | 2) Adding Preferred Name to Custom Hold Slips fix | + | (The agenda includes additional options for those needing |
- | In Evergreen 3.3 a patron' | + | Agenda is: https://bc.libraries.coop/ |
- | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
- | - Go to Administration -> Workstation -> Print Templates | + | Looking forward |
- | - Select the Hold Shelf Slip template. | + | |
- | - Copy your existing template into Notepad | + | |
- | - In Evergreen click Reset to Default **TWICE**. | + | |
- | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
- | - Click Save Locally | + | |
- | **Notification of issues with unfilled Copy Holds.** | ||
- | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | //Updated January 26, 2023// |
- | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** |
- | Shared Folders> | + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https://bc.libraries.coop/ |
- | See Sitka's Evergreen documentation for information about the different types of holds and how to manage them. http:// | + | We'll aim to keep the meeting |
- | Please contact us at sitka@bc.libraries.coop if you have any questions | + | The Zoom link for the meeting is: https:// |
+ | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
+ | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. | ||
- | //Updated October 30, 2019// | + | Looking forward to seeing you next week! |
- | **BC Libraries Cooperative Advisory - Jeff Davis Named to Evergreen Core Committer Team.** | ||
- | During our busy post upgrade period, | + | //Updated January 16, 2023// |
- | You can find out more at http://ow.ly/qCvo50wQKlA | + | |
- | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** |
+ | **Co-op Support is looking for your feedback!** | ||
- | //Updated October 13, 2019// | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
- | **BC Libraries Cooperative Support Service Advisory | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
- | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
- | Wondering what has changed? See our New Features Playlist: | + | **New continuing training!** |
- | https:// | + | |
- | Sitka’s | + | Join us in February for On the List: Holds Management in Evergreen. |
- | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | Register now for On the List: Holds Management in Evergreen |
- | + | ||
- | Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | |
- | + | ||
- | Emergency Support is not affected by the holiday closure. | + | |
- | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Registration closes at the end of the day //Friday, February 3rd//. |
- | Thank you to everyone for your support during this upgrade. | ||
- | // | + | // |
- | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | **Sitka |
- | The Evergreen 3.3 upgrade | + | Thanks very much to everyone who was able to respond to the poll. |
- | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | We'll share the agenda about a week in advance, but we're planning |
- | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
- | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Topic: Sitka Business Function Group Meeting - February 2023 |
+ | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
- | //Updated September 30th, 2019// | + | Join Zoom Meeting: https://us02web.zoom.us/j/83861448338 |
- | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Meeting ID: 838 6144 8338 |
- | Sitka' | + | Dial by your location |
- | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | +1 647 558 0588 Canada |
+ | +1 778 907 2071 Canada | ||
+ | +1 780 666 0144 Canada | ||
+ | +1 204 272 7920 Canada | ||
+ | +1 438 809 7799 Canada | ||
+ | +1 587 328 1099 Canada | ||
+ | +1 647 374 4685 Canada | ||
- | Training server URL and login credentials can be found here - | + | Meeting ID: 838 6144 8338 |
- | [[https:// | + | |
- | (website login required). | + | |
- | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | Find your local number: https:// |
+ | //Updated January 4, 2023// | ||
- | //Updated August 26th, 2019// | + | **Sitka Business Function Group Poll** |
- | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | We're hoping to have a Sitka Business Function Group call in early February. |
- | We would to like to inform you that the Sitka library tree will be adjusted | + | Please take a moment |
- | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We'll follow up asap after the poll closes |
- | The new group is called, "Sea to Sky Library Group", | + | Wishing you all a safe and restful holiday! |
- | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharon Herbert and the Sitka Team |
+ | //Updated January 3, 2023// | ||
+ | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
+ | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
+ | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
+ | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
+ | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
+ | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// |