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| - | //Updated April 6, 2021// | + | //Updated April 15, 2024// |
| < | < | ||
| - | <span style=" | + | <span style=" |
| - | Registration for the upgrade webinars ‘What’s new in 3.7?’ closes on Friday, April 9th at 4PM. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate |
| - | Don’t miss your chance | + | Emergency telephone support is available. If you are unable |
| - | If you would like to register, please sign-up here – https://bc.libraries.coop/ | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | //Updated April 1, 2021// | + | //Updated April 10, 2024// |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Please contact Co-op Support before you purchase a resource that relies on integration with Sitka’s | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, | ||
| - | For more information, | + | Register now https://bc.libraries.coop/ |
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| - | //Updated March 31, 2021// | ||
| - | **BC Libraries Cooperative Support - Linked in Learning for All BC Public Libraries Update** | + | //Updated April 8, 2024// |
| - | **NOTE - this update is for the BC public libraries that have opted in for Linked in Learning.** | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
| - | We understand Linked In Learning continues to have authentication issues and we are expecting a resolution soon. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | The authentication endpoints have been set up for all participating libraries, and all of the IPs have been whitelisted. | + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication |
| - | Co-op staff continue to work with Linked in Learning to coordinate a resolution and we will update you further with our progress. | + | All other support inquiries |
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Pre-catalogued records are an easy option for checking out inter library loans that have come in via a 3rd party ILL management system such as Illume or fILL. | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. See the announcement here - https:// |
| - | If your library uses pre-cat records | + | **What does this mean for Sitka & Sitka’s Evergreen? |
| - | * Do not use the barcode | + | |
| - | * Pre-cats are temporary and not visible in the OPAC | + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' |
| - | * Make sure you chose the correct circulation modifier at check out to ensure that the item follows the correct circulation policy. | + | |
| - | More information on using pre-cats for interlibrary loans can be found here: http://docs.libraries.coop/ | + | Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable. |
| - | Looking for more information on Interlibrary Loans? | + | Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October. |
| - | If you have any questions contact Co-op support at sitka@bc.libraries.coop | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | There was a service outage for Sitka’s Evergreen | + | Co-op Support is pleased to announce new videos available now on our YouTube channel. |
| - | The Co-op support team provides support by phone and email Monday | + | Want to know more about using item or patron statistical categories? |
| - | **Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider | + | Missed |
| - | Learn more about reporting issues | + | Don’t forget we have other continuing training webinars recorded |
| - | // | + | // |
| - | **BC Libraries Cooperative | + | **BC Libraries Cooperative |
| - | BC Libraries Co-op Support is pleased to announce | + | Email notification templates can now be formatted in HTML. This means that we can add hyperlinks |
| - | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | + | If you are interested in updating your email notification templates |
| - | Co-op Support' | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/ |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. Bookmark this page to share with staff. The page will be updated as the upgrade approaches. | + | |
| - | Co-op Support | + | Your local system administrators can now view the notification/ |
| - | Please contact | + | Please contact |
| - | // | + | // |
| - | **BC Libraries Cooperative Support | + | **BC Libraries Cooperative Support |
| - | Looking to teach someone how to use the reporter or just brushing up your own skills? | + | We're planning |
| - | https://www.youtube.com/ | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | Documentation | + | We're planning to provide updates in the May meeting |
| - | Don’t forget, in order to access the reporter functionality and to view report output library staff must complete a reporter privacy waiver. < | + | If you have other topics |
| - | Waivers can be found here: https:// | ||
| - | Need to create new accounts so staff can access reports? | + | //Updated March 5, 2024// |
| - | If you have any questions please contact Co-op support at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| + | Last chance to register for More Than Just Cloning: Editing Report Templates! | ||
| - | //Updated February 1st, 2021// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | **BC Libraries Cooperative Support Advisory | + | Register now https:// |
| - | In order to ensure full compliance with privacy legislation, we require all staff who have access to View Reports in Sitka’s Evergreen to complete an on-line privacy waiver. For most libraries, this means that every staff member who has not already done so must submit a waiver. | + | Registration closes at the end of the day Friday, March 8th. |
| - | < | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure |
| - | The new waiver is available here https://bc.libraries.coop/ | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Before submitting a waiver, we ask all staff to review Appendix J of the Service Management Agreement to fully understand their responsibilities in safeguarding patron information. | ||
| - | To ensure that only staff who have submitted a waiver have access to View Reports permission, Co-op Support will be turning off the View Reports permissions on February 16, 2021. | ||
| - | * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day. | ||
| - | * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored as soon as possible. | ||
| - | **NOTE: If you have already completed a Reporter Privacy Waiver you DO NOT need to submit another one.** | + | //Updated February 21, 2024// |
| - | Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
| + | Ready for the next level of reporting? | ||
| - | //Updated January 4th, 2021// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | **BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** | + | Register now https://bc.libraries.coop/ |
| - | We hope you all enjoyed the holidays. | + | |
| - | Continuing Training | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | Registration for the next continuing training session “Fixed Fields” closes on Wednesday - if you would like you attend, register here - https:// | ||
| - | 2021 Closed Dates | + | //Updated February 16, 2024// |
| - | Make sure you’ve added closed dates for the 2021 statutory holidays and any other expected closures. | + | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** |
| - | Additional information can be found in Sitka’s | + | This year the annual |
| - | Opt In to Autorenewals Now Available | + | https:// |
| - | Circulation policies in Evergreen | + | The conference schedule |
| - | Circulations | + | The Evergreen Hackfest |
| - | Send an email to sitka@bc.libraries.coop if you are interested in having this set up for your library or if you have any questions. | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
| - | // | + | // |
| - | **BC Libraries Cooperative Support - Reminder | + | **BC Libraries Cooperative Support |
| - | Don't miss your chance to register for the January continuing training webinar! Sign up now for Those Flummoxing Fixed Fields to learn about how data in the fixed fields affects the catalogue and your patrons. | + | Hello everyone, |
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | All Evergreen services have now been fully restored. |
| + | Thank you to all the sites who reported issues. | ||
| - | //Updated December 7th, 2020// | + | We apologize for the interruption to services and any inconvenience it may have caused. |
| - | **BC Libraries Cooperative Support Advisory - Support Holiday Closure and 2021 Closed Dates** | ||
| - | Co-op Support will be closed for the holiday break starting Friday, December 25th. Regular support will resume Monday, January 4th 2021. | ||
| - | Emergency telephone support is not affected by this seasonal closure. | + | //Updated January 31, 2024// |
| - | Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
| - | Additional information can be found in Sitka' | + | Evergreen |
| - | Please contact us at **sitka@bc.libraries.coop** if you have any questions. | + | Libraries may find Sitka’s Evergreen slow or unresponsive. |
| + | Further updates will be posted as we have more information on when services will be fully restored. | ||
| - | //Updated November 25th, 2020// | + | We apologize for the inconvenience and thank you for your patience as we resolve this issue. |
| - | **BC Libraries Cooperative Support | ||
| - | Registration for the next continuing training webinar taking place in January | + | // |
| - | how data in the fixed fields affects the catalogue and your patrons. | + | |
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | **BC Libraries Cooperative Support Advisory |
| - | //Updated November 23rd, 2020// | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. |
| - | **BC Libraries | + | Libraries |
| - | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.5.1. | + | Further updates will be posted as we have more information on when services will be restored. |
| - | A list highlighting some of the bug fixes included in this rollup can be found here - | + | We apologize for any inconvenience and thank you for your patience as we resolve |
| - | https://bc.libraries.coop/ | + | |
| - | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | //Updated January 18, 2024// | ||
| - | //Updated November 8th, 2020// | + | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** |
| - | **BC Libraries | + | **BC Public |
| - | Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd. | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https://bc.libraries.coop/ | ||
| - | This roll up allows us to apply a number of bug fixes to our instance of Evergreen. A list of fixes will be available November 23rd once the roll up is complete. | + | Website statistics are included for LibPress libraries. |
| - | Please contact Support at sitka@bc.libraries.coop | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| + | The preparation of these reports is funded by the BC Public Libraries Branch. | ||
| + | **Manitoba Public Libraries** | ||
| - | //Updated October 2nd, 2020// | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html |
| - | **BC Libraries Cooperative Support - Important Dates this Fall** | + | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. |
| - | **Sitka’s Evergreen | + | Information on using the reporter in Sitka’s Evergreen |
| - | Registration | + | Website statistics |
| + | https:// | ||
| - | If you would like to register, please sign-up here - https:// | + | **All Other Libraries** |
| - | **BC Libraries Cooperative 2020 Annual General Meeting** | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. |
| - | The Co-op’s 2020 AGM will be held on October 29th at 10: | ||
| - | The AGM agenda is now available on the Co-op Events page - https:// | ||
| - | **Sitka Business Function Group Call** | + | //Updated January 16, 2024// |
| - | Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
| - | Please mark your calendars and we’ll share an agenda | + | As we start off the new year here are a few things to check and update. |
| + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// | ||
| + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. | ||
| + | | ||
| + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? | ||
| - | //Updated August 18th, 2020// | + | (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html# |
| - | **BC Libraries Cooperative Support - BC ILC has resumed for most BC public libraries** | + | You can change your password through the staff client or My Account in the public |
| - | Co-op support has activated all the suspended BC ILC holds which have not yet expired. | + | Are you a local system administrator? |
| - | Co-op support recommends that libraries process these holds as usual, but if you cannot these are our recommendations: | + | |
| - | **Holds Pull List** | + | Don’t forget to also update |
| - | If you have a significant volume of items on your pull list you can capture and send the holds you have capacity | + | |
| - | Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds. | + | |
| - | + | ||
| - | **Items "In Transit" | + | |
| - | If the item has the status of “In Transit” you may “Cancel Transits” | + | |
| - | http:// | + | |
| - | * Cancelled transits won't count in your ILC statistics. | + | |
| - | * Items with status " | + | |
| - | * If you are the only library that owns that item the request will reappear on your pull list. | + | |
| - | Remember, never cancel a hold that has been placed by another library’s patron. | + | Not sure how to change your password? |
| - | http://docs.libraries.coop/policy/ | + | (https://youtu.be/YoB-JG6Y9Sk) |
| - | Please email Co-op support at **sitka@bc.libraries.coop** if you have questions | + | //Updated January 4, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** | ||
| - | //Updated August 13th, 2020// | + | Last chance to register for Reports for Beginners: Fun with Sitka Templates |
| - | **BC Libraries Cooperative Support Advisory - Opt in for French Shelving Locations** | + | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking |
| - | Co-op Support is now able to add French translations of shelving locations in the public catalogue to display when the language is set to French. If your library decides to opt in, please send us a full list of your shelving locations in English with the corresponding French translations. Let us know if you need help obtaining a list of your library' | + | The Thursday session will be recorded and posted publicly |
| - | To opt in please send an email to sitka@bc.libraries.coop | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/ |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | Registration closes |
| + | //Updated December 19, 2023// | ||
| + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** | ||
| - | //Updated August 12th, 2020// | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | **BC Libraries Cooperative Support Advisory – BC ILC will resume starting Tuesday, August 18th** | + | Our ticketing system and support voicemail |
| - | Ministry of Education, Libraries Branch has advised Co-op Support that the Provincial Interlibrary Loan Program, which includes Interlibrary Connect (ILC), will resume for most BC public libraries starting Tuesday, August 18th. | ||
| - | **BC public libraries – If you wish to OPT OUT of resuming ILC on August 18th, you must email Co-op Support | + | **BC Libraries Cooperative |
| - | If your library is planning to resume ILC on August 18th, there is nothing that you need to do; Co-op Support will do the work to restore your ILC services one day in advance. | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// |
| + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http:// | ||
| + | Library Staff Accounts - Review the current staff accounts at your library (http:// | ||
| + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// | ||
| - | //Updated July 13, 2020// | + | Have questions or requests? Don’t wait to contact Co-op Support. |
| - | **BC Libraries Cooperative Development Advisory, July 13 2020** | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | When registering a new patron, the Default Hold Notification Phone Number field in the User Settings | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** | ||
| + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
| - | //Updated July 6, 2020// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | **BC Libraries Cooperative Support Advisory – Evergreen International Conference videos | + | Register |
| - | The Evergreen International Conference 2020 moved online this year. Co-op staff attended a variety | + | Registration closes at the end of the day Friday, January 5th. |
| - | Sessions were recorded and are available on the Evergreen youtube channel. | ||
| - | https:// | ||
| - | Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you. While watching these videos please keep in mind that there are many differences in configuration, customization, | + | //Updated November 8, 2023// |
| - | Some highlights: | + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** |
| - | Keynote Presentation by John Rempel | + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. |
| - | - https://www.youtube.com/ | + | |
| - | Batches, Baskets, Buckets and Bookbags | + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option |
| - | - https:// | + | |
| - | “Making it Rain: How to Talk About Open Source Value” | ||
| - | - https:// | ||
| - | Understanding Evergreen Reports | ||
| - | - https:// | ||
| + | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** | ||
| + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
| + | Wondering how to use the new features? Check out our new features videos | ||
| - | //Updated June 3, 2020// | + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: |
| - | **BC Libraries Cooperative Development Advisory** | + | Clear your cache (you do not need to clear your cookies |
| + | (http:// | ||
| - | Co-op Support is happy to advise of two new features now enabled in Evergreen 3.5. | + | Check that the library |
| - | + | (http://docs.libraries.coop/ | |
| - | *Opt in for a Maximum Fines Email Notice. You can opt in for a new email notice advising patrons | + | |
| - | + | ||
| - | *Owning Library in My Account Items Out. For all BC public libraries participating in BC InterLibrary Connect , owning | + | |
| - | + | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | |
| - | + | ||
| - | + | ||
| - | //Updated May 28, 2020// | + | |
| - | + | ||
| - | **BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services** | + | |
| - | + | ||
| - | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. | + | |
| - | The new topics covered include: | + | Check the Known Bugs list https:// |
| - | * circulation policies | + | |
| - | * courtesy and overdue notices | + | |
| - | * automatic to lost | + | |
| - | Please | + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| + | https:// | ||
| - | We are currently seeing a high volume of requests coming into our ticketing system. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | //Updated October 22nd, 2023// | ||
| - | //Updated May 20, 2020// | + | < |
| + | <span style=" | ||
| + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. | ||
| - | **BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening or expanding services** | + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// |
| - | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | Wondering what has changed? See our New Features Playlist: |
| - | We have updated | + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http://docs.libraries.coop/ |
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through | + | Should |
| - | Please contact us at sitka@bc.libraries.coop | + | Clear your cache (http:// |
| + | Check the Known Bugs list https:// | ||
| + | Check the relevant Sitka documentation | ||
| - | //Updated May 17, 2020// | + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen | + | See the 3.11 Upgrade Webpage for more information: |
| + | https:// | ||
| - | The Sitka Team has successfully upgraded the system | + | Thank you to everyone for your support during this upgrade. |
| - | Wondering what has changed? | + | |
| - | See our New Features Playlist: | ||
| - | Sitka’s Evergreen 3.5 Documentation is now available at: http:// | ||
| - | Please note regular Co-op Support is closed until Tuesday May 19, when we will offer extended Phone Support from 7:00am PDT (9:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | //Updated October 17th, 2023// |
| - | Emergency | + | ** |
| + | BC Libraries Cooperative | ||
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
| - | Thank you to everyone | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods |
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support |
| - | The Evergreen | + | The Evergreen |
| - | The Evergreen server | + | If your library |
| - | If your library | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen |
| - | We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. | + | Please contact us at sitka@bc.libraries.coop if you have any questions |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | //Updated September 26th, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
| + | **Upgrade to Evergreen 3.11** | ||
| - | //Updated May 11, 2020// | + | We’re upgrading in October! |
| - | **BC Libraries Cooperative Support Advisory – Libraries Re-opening** | + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// |
| - | With provinces introducing re-opening plans we know that some libraries | + | Curious about what will change once the upgrade is complete? |
| - | We have updated the COVID-19 | + | Evergreen 3.11 Preview |
| - | https:// | + | |
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. | + | New Features in Sitka’s Evergreen 3.11 playlist - https:// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | **Co-op Support Closure** |
| + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. | ||
| - | //Updated May 5, 2020// | + | Emergency support will continue to be available. |
| - | **BC Libraries Cooperative Support Advisory - Training Server Upgrade & New Features Video** | ||
| - | Sitka' | + | //Updated September 6th, 2023// |
| - | You can log in to the training server to check out the new features before our upgrade on May 16-19 | + | < |
| - | Training | + | |
| - | https:// | + | |
| - | Please note: this server is unsupported Sitka Support | + | Want to know what changes the upgrade |
| - | Watch the new features videos playlist | + | Register now for What’s New in Evergreen 3.11 - https:// |
| - | https://www.youtube.com/ | + | Not able to make the webinar? |
| + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
| + | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
| - | //Updated May 1, 2020// | ||
| - | **BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** | ||
| - | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/ | + | //Updated August 10th, 2023// |
| - | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking. | + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** |
| - | Please contact us at sitka@bc.libraries.coop if you have any further | + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. |
| + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
| + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
| + | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
| - | //Updated April 22, 2020// | + | Registration closes at the end of the day tomorrow Friday, August 11th. |
| - | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | ||
| - | Co-op Support would like to remind everyone that we are upgrading the Postgres database this weekend. | ||
| - | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | //Updated July 27th, 2023// |
| - | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** |
| - | Registration | + | Co-op Support will stop all recurring reports |
| - | If you would like to register | + | If expected recurring monthly reports |
| - | // | + | // |
| + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
| + | |||
| + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
| - | **BC Libraries Cooperative | + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support |
| - | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | + | //Updated July 17, 2023// |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | **BC Libraries Cooperative Development Advisory - Sitka' |
| - | //Updated April 16, 2020// | + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' |
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. | + | The secure staff web client login URL will remain |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | Staff will be unable to login during the posted upgrade hours. |
| + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| - | //Updated April 15, 2020// | ||
| - | **BC Libraries Cooperative Development Advisory - Sitka' | + | //Updated July 12, 2023// |
| - | BC Libraries | + | **BC Libraries |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” |
| - | The upgrade to Evergreen 3.5 includes some highly anticipated new features | + | Libraries should ensure that all recurring reports are being run from current library staff accounts |
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
| - | We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade. | + | //Updated June 13, 2023// |
| - | The secure staff web client login URL will remain the same at https:// | + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** |
| - | Staff will be unable to login during the posted upgrade hours. | + | Co-op Support has identified two current issues with recurring reports: |
| - | As in past upgrades, | + | - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. |
| + | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
| - | Co-op Support' | + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. To see your current reports we recommend specifying May 1st 2023 to May 31st 2023 as your time period. |
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. |
| - | Sign up here https://bc.libraries.coop/ | + | |
| - | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available | + | Co-op Support |
| - | Please contact | + | Please contact |
| + | //Updated May 31, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** | ||
| - | //Updated April 8, 2020// | + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. |
| - | **Co-op Support Advisory - Sitka' | + | http:// |
| - | Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”. | + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. |
| - | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography | + | All library staff with cataloguing access MUST read the updated policy |
| - | Sitka patrons will not notice any change in your catalogue. | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/ |
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | //Updated May 25, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** |
| + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. | ||
| - | //Updated April 1, 2020// | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https://bc.libraries.coop/support/ |
| - | **Co-op Support and Library Closures During COVID-19** | + | Additional information on the work can be found here: http:// |
| - | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | //Updated May 11, 2023// |
| - | If your library is closed due to COVID-19, | + | **3rd Party Service Integration with Sitka’s Evergreen** |
| - | Use the Emergency Closing option | + | Thinking of investing |
| - | | + | |
| - | * If you have already entered one closure and need to extend | + | |
| - | * The starting day of the new closure must be set to “today” | + | |
| - | Support for Library Closures During COVID-19 - https://bc.libraries.coop/ | + | Sitka’s 3rd Party Service Integration policy can be found here: http://docs.libraries.coop/ |
| - | Please contact us at sitka@bc.libraries.coop | + | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// |
| - | // | + | // |
| - | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | + | **BC Libraries Cooperative |
| - | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. | + | The primary database server |
| - | Information on this feature can be found here: | + | There are no changes to any Evergreen functionality. |
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | ||
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http:// | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
| - | Co-op Support continues | + | The BC Libraries Cooperative will be updating our database servers |
| + | The Evergreen server will be unavailable, | ||
| - | //Updated March 16, 2020 at 11:21 AM PST// | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
| - | **Co-op Support and Library Closures During COVID-19** | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | BC Libraries Cooperative staff currently work remotely and regular Support will continue to be available to you via email and phone. | ||
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen: | + | //Updated April 4, 2023// |
| - | | + | **BC Libraries Cooperative Support Advisory – Last Chance |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | | + | |
| - | **You may want to post an announcement on your public | + | Register now for Those Flummoxing Fixed Fields. |
| - | * A banner with a brief message can be applied to your public catalogue. | + | We’re trying something new this time! |
| - | * The library setting “OPAC login message” | + | |
| - | **Accessing Evergreen Remotely** | + | Register now for Those Flummoxing Fixed Fields - https:// |
| - | * As Evergreen is web-based | + | Registration closes at the end of the day Thursday, April 6th. |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
| - | While the co-location facility is doing everything possible to minimize disruptions, | + | We’re trying something new this time! The Thursday |
| - | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | + | Register now for Those Flummoxing Fixed Fields |
| - | //Updated February 18, 2020 at 12:45 PM PST// | + | Registration closes |
| - | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | ||
| - | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated March 9, 2023// |
| - | //Updated February 14, 2020// | + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** |
| + | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| - | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | + | **Working Locations** |
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | + | When creating |
| - | 1) The Overdrive issue in patron' | ||
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | **Passwords** |
| - | 3) We have added patron' | + | If you forget or want to change |
| + | (http:// | ||
| - | 4) We have posted a few new holds and transits videos | + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual |
| - | https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | //Updated February 10, 2020// | + | **Closing Staff Accounts** |
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | When a staff member leaves your library, their account should be closed |
| + | (http:// | ||
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library | + | If the leaving staff member was using shared generic |
| - | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | ||
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | Please contact Co-op Support |
| + | //Updated March 3, 2023// | ||
| - | //Updated January 31, 2020// | + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** |
| - | **BC Libraries Cooperative Staff in the Evergreen | + | If you haven’t already, please take a few minutes before |
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, | + | The feedback we gather |
| - | //Updated January 6th, 2020// | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | Thank you to everyone who has already participated; |
| - | Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS. | ||
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | //Updated March 1, 2023// |
| - | Note: The notice text is standard for all libraries and cannot be customized. | + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** |
| - | * (Library Materials Due Soon) | + | Content Cafe is back online and cover images are back in the public catalogue and staff client. |
| - | * You have items due soon: | + | |
| - | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | //Updated February 24, 2023// |
| - | [[http://docs.libraries.coop/sitka/_account_preferences.html# | + | |
| - | More information | + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. |
| + | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
| - | //Updated December 11, 2019// | ||
| + | //Updated February 22, 2023// | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | + | **BC Libraries Cooperative Support Advisory |
| - | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. | + | We’ve recently updated |
| - | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | Reports - https:// |
| - | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | + | Highlights include: |
| - | Please contact us at sitka@bc.libraries.coop | + | * how to find out which staff have reporter permissions (https:// |
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| - | //Updated November 29, 2019// | + | Holds - https://docs.libraries.coop/sitka/_holds.html |
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Highlights include: |
| - | 1) Copy Holds sometimes | + | * a brand new section on working with holds which includes information |
| + | * updated content and screenshots for managing holds (https:// | ||
| + | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| + | * expanded documentation on hopeless holds (https:// | ||
| - | Just a reminder, for copy specific holds, | + | Co-op Support |
| + | Help us shape our training offerings and resources for 2023 and beyond. | ||
| - | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | //Updated February 15, 2023// |
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed. | + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Co-op Support is looking for your feedback! |
| - | //Updated November 20, 2019// | + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. |
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798? | ||
| - | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | Thank you to everyone who has already participated; |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 13, 2023// |
| - | //Updated November 19, 2019// | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** |
| - | **BC Libraries Cooperative Support | + | BC Libraries Cooperative Support |
| + | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | Sitka' | ||
| - | Full service has been restored, and we are continuing to monitor. | + | //Updated February 10, 2023// |
| - | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | **BC Libraries Cooperative Support Advisory |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. |
| - | //Updated November 14, 2019// | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | **BC Libraries Cooperative Support Advisory** | ||
| + | //Updated February 8, 2023// | ||
| - | Sitka's Evergreen | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen |
| - | Service has been restored, but we are continuing | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. |
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
| + | Significant bug fixes include: | ||
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| - | //Updated November 14, 2019// | + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. |
| - | **BC Libraries Cooperative Support Advisory | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | ||
| - | Please remember that during changes in Co-op Support staff service levels, or after hours, emergency server support is always available at 1-888-848-9250, | + | //Updated February 2, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** |
| + | Due to issues with search term highlighting, | ||
| - | //Updated November 8, 2019// | + | This change affects the staff client and the public catalogue. |
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Search terms will no longer be highligted in the search results. |
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | ||
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | //Updated February 1, 2023// |
| - | Emergency server support is not affected by this temporary change in service levels. | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** |
| - | Please contact | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
| + | The Zoom link for the meeting is: https:// | ||
| - | //Updated November 6, 2019// | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
| - | **BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** | + | Agenda is: https:// |
| - | Two fixes will be applied | + | Looking forward |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | ||
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | //Updated January 26, 2023// |
| - | In Evergreen 3.3 a patron' | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
| - | | + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// |
| - | | + | |
| - | | + | |
| - | | + | |
| - | | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues with unfilled Copy Holds.** | + | We'll aim to keep the meeting to one hour in duration. |
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | The Zoom link for the meeting is: https:// |
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report | + | (The agenda includes additional options for those needing |
| - | Shared Folders> | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
| - | See Sitka' | + | Looking forward |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | ||
| + | //Updated January 16, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** | ||
| - | //Updated October 30, 2019// | + | **Co-op Support is looking for your feedback!** |
| - | **BC Libraries Cooperative | + | The BC Libraries Cooperative |
| - | During our busy post upgrade period, | + | Please |
| - | You can find out more at http://ow.ly/qCvo50wQKlA | + | |
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| + | **New continuing training!** | ||
| - | //Updated October 13, 2019// | + | Join us in February for On the List: Holds Management in Evergreen. |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3** | + | Register now for On the List: Holds Management in Evergreen |
| - | + | ||
| - | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen | + | |
| - | + | ||
| - | Wondering what has changed? See our New Features Playlist: | + | |
| - | https://www.youtube.com/ | + | |
| - | + | ||
| - | Sitka’s Evergreen 3.3 Documentation is now available at: http://docs.libraries.coop/ | + | |
| - | + | ||
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | |
| - | + | ||
| - | Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | |
| - | + | ||
| - | Emergency Support is not affected by the holiday closure. | + | |
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Registration closes at the end of the day //Friday, February 3rd//. |
| - | Thank you to everyone for your support during this upgrade. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | **Sitka |
| - | The Evergreen 3.3 upgrade | + | Thanks very much to everyone who was able to respond to the poll. |
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | We'll share the agenda about a week in advance, but we're planning |
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Topic: Sitka Business Function Group Meeting - February 2023 |
| + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
| - | //Updated September 30th, 2019// | + | Join Zoom Meeting: https://us02web.zoom.us/j/83861448338 |
| - | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Meeting ID: 838 6144 8338 |
| - | Sitka' | + | Dial by your location |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | +1 647 558 0588 Canada |
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| - | Training server URL and login credentials can be found here - | + | Meeting ID: 838 6144 8338 |
| - | [[https:// | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | Find your local number: https:// |
| + | //Updated January 4, 2023// | ||
| - | //Updated August 26th, 2019// | + | **Sitka Business Function Group Poll** |
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | We're hoping to have a Sitka Business Function Group call in early February. |
| - | We would to like to inform you that the Sitka library tree will be adjusted | + | Please take a moment |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We'll follow up asap after the poll closes |
| - | The new group is called, "Sea to Sky Library Group", | + | Wishing you all a safe and restful holiday! |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharon Herbert and the Sitka Team |
| + | //Updated January 3, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1617724059.txt.gz · Last modified: 2021/04/06 08:47 by christine.burns
