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| - | //Updated April 26, 2021// | + | //Updated April 15, 2024// |
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| - | <span style=" | + | <span style=" |
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| - | The Evergreen 3.7 new features videos playlist is now available: https://www.youtube.com/ | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | Current information about the upgrade can be found here: https://bc.libraries.coop/ | + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. |
| - | For those libraries with a LibPress site a slide for the upgrade is now available in the shared content. | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | In other news, authentication with Linked In Learning for BC public libraries is now working. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated April 10, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** | ||
| - | //Updated April 19, 2021// | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
| - | **BC Libraries Cooperative Support Advisory – Evergreen 3.7 New Features + Offline Circulation** | + | Register now https://bc.libraries.coop/ |
| - | We pulled together some of the new features and bug fixes coming with Evergreen 3.7 and posted | + | The Thursday session will be recorded |
| - | If your library will be open on Sunday May 16 please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated April 8, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Support Closure** | ||
| - | // | + | Co-op Support will be closed on **Wednesday |
| - | **BC Libraries Cooperative Support Advisory Reminder - Sitka' | + | Emergency telephone support is available. If you are unable to access |
| - | Registration for the upgrade webinars **What’s new in 3.7?** closes | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | Don’t miss your chance to register for the upgrade webinar! Sign up to get a preview of the new features and bug fixes included in Evergreen 3.7. | ||
| - | If you would like to register, please sign-up here – https://bc.libraries.coop/ | + | //Updated April 3, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Moving our Servers** | ||
| - | //Updated April 1, 2021// | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
| - | **BC Libraries Cooperative Support Advisory - 3rd party service integration with Sitka’s Evergreen** | + | **What does this mean for Sitka & Sitka’s Evergreen?** |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | Please contact Co-op Support before you purchase a resource that relies on integration with Sitka’s Evergreen. | + | Sitka’s Evergreen |
| - | For more information, | + | Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October. |
| - | // | + | // |
| - | **BC Libraries Cooperative Support | + | **BC Libraries Cooperative Support |
| - | **NOTE | + | Co-op Support |
| - | We understand Linked In Learning continues | + | Want to know more about using item or patron statistical categories? |
| - | The authentication endpoints have been set up for all participating libraries, | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
| - | Co-op staff continue | + | Don’t forget we have other continuing training webinars recorded and available |
| - | //Updated March 15, 2021// | + | //Updated March 25, 2024// |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Pre-catalogued records are an easy option for checking out inter library loans that have come in via a 3rd party ILL management system such as Illume or fILL. | + | Email notification templates can now be formatted |
| - | If your library uses pre-cat records for inter library loans it’s important | + | If you are interested in updating |
| - | * Do not use the barcode on the item. This causes problems if the item belongs | + | |
| - | * Pre-cats are temporary and not visible in the OPAC | + | |
| - | * Make sure you chose the correct circulation modifier at check out to ensure that the item follows | + | |
| - | More information | + | For guidance |
| - | Looking for more information on Interlibrary Loans? | + | Your local system administrators can now view the notification/ |
| - | If you have any questions | + | Please contact Co-op Support if you have any questions. |
| - | //Updated March 1, 2021// | ||
| - | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 02/27/21** | + | //Updated March 7, 2024// |
| - | There was a service outage for Sitka’s Evergreen on Saturday February 27th, 2021. The issue was resolved around 3: | + | **BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting** |
| - | The Co-op support team provides support by phone and email Monday to Friday from 9:00 AM to 4:00 PM Pacific Time. We do not check email or voicemail on the weekend. | + | We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/ |
| - | **Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider it an emergency. | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | Learn more about reporting issues | + | We're planning to provide updates in the May meeting on several projects |
| + | If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop | ||
| - | //Updated February 22nd, 2021// | ||
| - | **BC Libraries Cooperative Development Advisory - Sitka' | + | //Updated March 5, 2024// |
| - | BC Libraries | + | **BC Libraries |
| - | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | + | Last chance |
| - | Co-op Support' | + | Have you got the hang of cloning report templates |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features | + | |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | Register now https:// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Registration closes |
| + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. | ||
| - | //Updated February 8th, 2021// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | **BC Libraries Cooperative Support - Highlighting Training Resources: Reports** | ||
| - | Looking to teach someone how to use the reporter or just brushing up your own skills? | ||
| - | https://www.youtube.com/playlist? | + | //Updated February 21, 2024// |
| - | Documentation on reports can be found here: http:// | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| - | Don’t forget, | + | Ready for the next level of reporting? |
| - | Waivers can be found here: https:// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | Need to create new accounts so staff can access reports? | + | Register now https://bc.libraries.coop/ |
| - | If you have any questions please contact Co-op support at sitka@bc.libraries.coop | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | //Updated February | + | //Updated February |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | In order to ensure full compliance with privacy legislation, | + | This year the annual |
| - | < | + | https:// |
| - | The new waiver is available | + | The conference schedule can be found here: https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/2024-conference-schedule/ |
| - | Before submitting | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | To ensure that only staff who have submitted a waiver have access to View Reports permission, Co-op Support will be turning off the View Reports permissions on February 16, 2021. | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
| - | * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day. | + | |
| - | * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored as soon as possible. | + | |
| - | **NOTE: If you have already completed a Reporter Privacy Waiver you DO NOT need to submit another one.** | ||
| - | Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop | + | //Updated February |
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** | ||
| - | //Updated January 4th, 2021// | + | Hello everyone, |
| - | **BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** | + | All Evergreen services have now been fully restored. |
| - | We hope you all enjoyed the holidays. | + | |
| - | Continuing Training | + | Thank you to all the sites who reported issues. |
| - | Registration | + | We apologize |
| - | 2021 Closed Dates | ||
| - | Make sure you’ve added closed dates for the 2021 statutory holidays and any other expected closures. | ||
| - | Additional information can be found in Sitka’s Evergreen Documentation - http://docs.libraries.coop/sitka/_closed_dates_editor.html | + | //Updated January 31, 2024// |
| - | Opt In to Autorenewals Now Available | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ |
| - | Circulation policies in Evergreen | + | Evergreen |
| - | Circulations will be renewed automatically and patrons will not need to log in to their accounts | + | Libraries may find Sitka’s Evergreen slow or unresponsive. |
| - | Send an email to sitka@bc.libraries.coop if you are interested in having this set up for your library or if you have any questions. | + | Further updates will be posted as we have more information on when services will be fully restored. |
| + | We apologize for the inconvenience and thank you for your patience as we resolve this issue. | ||
| - | //Updated December 17th, 2020// | ||
| - | **BC Libraries Cooperative Support - Reminder Sitka’s Evergreen Continuing Training Registration Open** | + | //Updated January 31, 2024// |
| - | Don't miss your chance to register for the January continuing training webinar! Sign up now for Those Flummoxing Fixed Fields to learn about how data in the fixed fields affects the catalogue and your patrons. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ |
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/ | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. |
| + | Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. | ||
| - | //Updated December 7th, 2020// | + | Further updates will be posted as we have more information on when services will be restored. |
| - | **BC Libraries Cooperative Support Advisory - Support Holiday Closure | + | We apologize for any inconvenience |
| - | Co-op Support will be closed for the holiday break starting Friday, December 25th. Regular support will resume Monday, January 4th 2021. | ||
| - | Emergency telephone support is not affected by this seasonal closure. | + | //Updated January 18, 2024// |
| - | Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures. | + | **BC Libraries Cooperative Support Advisory |
| - | Additional information can be found in Sitka' | + | **BC Public Libraries** |
| - | Please contact us at **sitka@bc.libraries.coop** if you have any questions. | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https://bc.libraries.coop/ | ||
| + | Website statistics are included for LibPress libraries. | ||
| - | //Updated November 25th, 2020// | + | Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html |
| - | **BC Libraries | + | The preparation of these reports is funded by the BC Public |
| - | Registration for the next continuing training webinar taking place in January is now open! Sign up now for Those Flummoxing Fixed Fields to learn about | + | **Manitoba Public Libraries** |
| - | how data in the fixed fields affects the catalogue and your patrons. | + | |
| - | If you would like to register, please sign-up | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/ |
| - | //Updated November 23rd, 2020// | + | These are the same templates as last year. We recommend double checking to ensure you’re using the most current templates. |
| - | **BC Libraries Cooperative Support - Sitka’s Evergreen | + | Information on using the reporter in Sitka’s Evergreen |
| - | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.5.1. | + | Website statistics for LibPress libraries can be found here: |
| + | https:// | ||
| - | A list highlighting some of the bug fixes included in this rollup can be found here - | + | **All Other Libraries** |
| - | https:// | + | |
| - | Please contact | + | Co-op Support |
| - | //Updated November 8th, 2020// | ||
| - | **BC Libraries Cooperative Support - Sitka’s Evergreen will be Rolled Up to Version 3.5.1** | + | //Updated January 16, 2024// |
| - | Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd. Evergreen and the public catalogue will be unavailable from 9:00pm PT until midnight PT on the 22nd. Authentication for Overdrive and other 3rd party services should not experience any downtime during the rollup. | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
| - | This roll up allows us to apply a number of bug fixes to our instance of Evergreen. | + | As we start off the new year here are a few things |
| - | Please contact Support at sitka@bc.libraries.coop | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// |
| + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. | ||
| + | | ||
| + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? | ||
| - | //Updated October 2nd, 2020// | + | (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html# |
| - | **BC Libraries Cooperative Support - Important Dates this Fall** | + | You can change your password through the staff client or My Account in the public catalogue. (http:// |
| - | **Sitka’s Evergreen Continuing Training** | + | Are you a local system administrator? |
| - | Registration for the next continuing training webinar - Cooperatively Cataloguing in a Consortium closes on October 14th. | + | Don’t forget to also update |
| - | If you would like to register, please sign-up here - https://bc.libraries.coop/coop-support/ | + | Not sure how to change your password? |
| + | (https://youtu.be/YoB-JG6Y9Sk) | ||
| - | **BC Libraries Cooperative 2020 Annual General Meeting** | + | //Updated January 4, 2024// |
| - | The Co-op’s 2020 AGM will be held on October 29th at 10: | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
| - | The AGM agenda is now available on the Co-op Events page - https:// | + | Last chance to register for Reports for Beginners: Fun with Sitka Templates |
| - | **Sitka Business Function Group Call** | + | Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. |
| - | Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Please mark your calendars and we’ll share an agenda and video conference details closer to the date. | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/ |
| + | Registration closes at the end of the day Friday, January 5th. | ||
| + | //Updated December 19, 2023// | ||
| + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** | ||
| - | //Updated August 18th, 2020// | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | **BC Libraries Cooperative Support | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
| - | Co-op support has activated all the suspended BC ILC holds which have not yet expired. | ||
| - | Co-op support recommends that libraries process these holds as usual, but if you cannot these are our recommendations: | ||
| - | **Holds Pull List** | + | **BC Libraries Cooperative Support Advisory |
| - | If you have a significant volume of items on your pull list you can capture and send the holds you have capacity for and ignore the others. Evergreen will re-target all outstanding holds once every 24 hours at roughly the same time of the day when the hold was placed. It may target another copy at a different library if the item on the initial Pull List was not tracked down. | + | |
| - | Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds. | + | |
| - | + | ||
| - | **Items "In Transit" | + | |
| - | If the item has the status of “In Transit” you may “Cancel Transits” | + | |
| - | http:// | + | |
| - | * Cancelled transits won't count in your ILC statistics. | + | |
| - | | + | |
| - | | + | |
| - | Remember, never cancel a hold that has been placed by another library’s patron. | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http:// |
| - | http:// | + | |
| - | Please email Co-op support at **sitka@bc.libraries.coop** if you have questions | + | Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http:// |
| + | Library Staff Accounts - Review the current staff accounts at your library (http:// | ||
| - | //Updated August 13th, 2020// | + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html) |
| - | **BC Libraries Cooperative Support Advisory | + | Have questions or requests? Don’t wait to contact Co-op Support. |
| - | Co-op Support | + | Co-op Support |
| - | To opt in please send an email to sitka@bc.libraries.coop before August 31, 2020. Please use the subject “Opt | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** | ||
| + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
| - | //Updated August 12th, 2020// | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | **BC Libraries Cooperative Support Advisory – BC ILC will resume starting Tuesday, August 18th** | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// |
| - | Ministry | + | Registration closes at the end of the day Friday, January 5th. |
| - | **BC public libraries – If you wish to OPT OUT of resuming ILC on August 18th, you must email Co-op Support ASAP at sitka@bc.libraries.coop with ”OPT OUT” in the subject line.** | ||
| - | If your library is planning to resume ILC on August 18th, there is nothing that you need to do; Co-op Support will do the work to restore your ILC services one day in advance. | + | //Updated November 8, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** | ||
| + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. | ||
| + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. | ||
| - | //Updated July 13, 2020// | ||
| - | **BC Libraries Cooperative Development Advisory, July 13 2020** | ||
| - | When registering a new patron, the Default Hold Notification Phone Number field in the User Settings is no longer required. Only email will be selected as a default hold notification method. | + | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; |
| + | Wondering how to use the new features? Check out our new features videos | ||
| + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: | ||
| - | //Updated July 6, 2020// | + | Clear your cache (you do not need to clear your cookies |
| + | (http://docs.libraries.coop/sitka/_troubleshooting.html# | ||
| - | **BC Libraries Cooperative Support Advisory – Evergreen International Conference videos now available** | + | Check that the library staff account has the correct working location(s |
| + | (http:// | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| - | The Evergreen International Conference 2020 moved online this year. | + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| + | https:// | ||
| - | Sessions were recorded and are available on the Evergreen youtube channel. | ||
| - | https:// | ||
| - | Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you. While watching these videos please keep in mind that there are many differences in configuration, | ||
| - | Some highlights: | + | //Updated October 22nd, 2023// |
| - | Keynote Presentation by John Rempel | + | < |
| - | - https://www.youtube.com/watch? | + | <span style=" |
| - | Batches, Baskets, Buckets and Bookbags | + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. |
| - | - https://www.youtube.com/ | + | |
| - | “Making it Rain: How to Talk About Open Source Value” | + | **You MUST clear your browser cache before logging into Evergreen |
| - | - https://www.youtube.com/watch? | + | |
| - | Understanding Evergreen Reports | + | Wondering what has changed? See our New Features Playlist: |
| - | - https:// | + | |
| + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
| + | Should you discover any issues, please do the following: | ||
| + | Clear your cache (http:// | ||
| - | //Updated June 3, 2020// | + | Check the Known Bugs list https://bc.libraries.coop/support/ |
| - | **BC Libraries Cooperative Development Advisory** | + | Check the relevant Sitka documentation |
| - | Co-op Support | + | Contact |
| - | *Opt in for a Maximum Fines Email Notice. You can opt in for a new email notice advising patrons that they have reached your maximum fines level. Please contact us at sitka@bc.libraries.coop | + | See the 3.11 Upgrade Webpage |
| + | https://bc.libraries.coop/ | ||
| - | *Owning Library in My Account Items Out. For all BC public libraries participating in BC InterLibrary Connect , owning library now displays in their patrons’ online accounts. | + | Thank you to everyone for your support during this upgrade. |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services** | + | ** |
| + | BC Libraries Cooperative Support | ||
| - | We have updated | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, |
| - | + | ||
| - | The new topics covered include: | + | |
| - | * circulation policies | + | |
| - | * courtesy and overdue notices | + | |
| - | * automatic to lost | + | |
| - | Please | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please |
| - | We are currently seeing a high volume of requests coming | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging |
| - | Please contact us at sitka@bc.libraries.coop if you have any further | + | Please contact us at sitka@bc.libraries.coop if you have any questions |
| + | //Updated October 11th, 2023// | ||
| - | //Updated May 20, 2020// | + | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' |
| + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
| - | **BC Libraries Cooperative Support Advisory – Reminder | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods |
| - | With provinces introducing re-opening plans we know that some libraries | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: |
| - | We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/ | + | Please contact us at sitka@bc.libraries.coop |
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated September 26th, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
| + | **Upgrade to Evergreen 3.11** | ||
| - | //Updated May 17, 2020// | + | We’re upgrading in October! |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5** | + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// |
| - | The Sitka Team has successfully upgraded | + | Curious about what will change once the upgrade is complete? |
| - | Wondering what has changed? | + | |
| - | See our New Features Playlist: | + | Evergreen 3.11 Preview page - https://bc.libraries.coop/ |
| - | Sitka’s Evergreen 3.5 Documentation is now available at: http://docs.libraries.coop/sitka/ | + | New Features in Sitka’s Evergreen 3.11 playlist - https://www.youtube.com/playlist? |
| - | Please note regular | + | **Co-op Support |
| - | Emergency Support is not affected by the closure. | + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. |
| - | Should | + | Emergency support will continue to be available. |
| - | Thank you to everyone for your support during this upgrade. | ||
| + | //Updated September 6th, 2023// | ||
| + | < | ||
| - | //Updated May 13, 2020// | + | Want to know what changes the upgrade will bring? |
| - | **BC Libraries Cooperative Support Advisory – Sitka's Evergreen 3.5 Upgrade** | + | Register now for What’s New in Evergreen 3.11 - https:// |
| - | The Evergreen 3.5 upgrade is this weekend, please review all the important information at https:// | + | Not able to make the webinar? |
| - | The Evergreen | + | Updates and resources for the upgrade can be found on our Evergreen |
| - | If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working | + | Check back often as we’ll be adding more resources ahead of the October upgrade. |
| - | We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | //Updated August 10th, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
| + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
| - | //Updated May 11, 2020// | + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. |
| - | **BC Libraries Cooperative Support Advisory | + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// |
| + | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
| - | With provinces introducing re-opening plans we know that some libraries will be expanding their available services. | + | Registration closes at the end of the day tomorrow Friday, August 11th. |
| - | We have updated the COVID-19 page to include information for expanding library services | ||
| - | https:// | ||
| - | We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated July 27th, 2023// |
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| - | //Updated May 5, 2020// | + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. |
| - | **BC Libraries Cooperative Support Advisory | + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. |
| - | Sitka' | ||
| - | You can log in to the training server to check out the new features before our upgrade on May 16-19 | + | //Updated July 25, 2023// |
| - | Training server URL and login credentials can be found here | + | |
| - | https://bc.libraries.coop/docs/sitka-training-server-access/ | + | |
| - | Please note: this server is unsupported Sitka Support | + | **BC Libraries Cooperative |
| + | |||
| + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
| - | Watch the new features videos playlist | + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information |
| - | https://www.youtube.com/playlist? | + | //Updated July 17, 2023// |
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| - | //Updated May 1, 2020// | + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. |
| - | **BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation** | + | The secure staff web client login URL will remain the same at https:// |
| - | We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted | + | Staff will be unable to login during |
| - | If your library | + | As in past upgrades, Co-op Support |
| Please contact us at sitka@bc.libraries.coop if you have any further questions. | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | //Updated July 12, 2023// | ||
| - | //Updated April 22, 2020// | + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** |
| - | **BC Libraries Cooperative Support Advisory Reminder | + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. |
| - | Co-op Support | + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. |
| + | |||
| + | Co-op Support | ||
| - | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | //Updated June 13, 2023// |
| - | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** |
| - | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM. | + | Co-op Support has identified two current issues with recurring reports: |
| - | If you would like to register for one of the sessions, please sign-up here https://bc.libraries.coop/ | + | |
| + | | ||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| - | //Updated April 16, 2020// | + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. |
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** | + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. Please ensure you have set up any needed new recurring reports before this date. |
| - | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.** | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update | + | BC Libraries Cooperative Support is pleased |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | http://docs.libraries.coop/ |
| + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. | ||
| + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
| - | //Updated April 15, 2020// | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/policy/_cataloguing_permissions.html |
| - | **BC Libraries Cooperative Development Advisory | + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. |
| - | BC Libraries Co-op Support advises we have decided to proceed with Sitka' | + | // |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** |
| - | The upgrade | + | It has been brought |
| - | We are also upgrading | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated |
| - | The secure staff web client login URL will remain | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| - | Staff will be unable to login during the posted upgrade hours. | + | //Updated May 11, 2023// |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | + | **3rd Party Service Integration with Sitka’s Evergreen** |
| - | Co-op Support' | + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? |
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | Sitka’s 3rd Party Service Integration policy can be found here: http:// |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen | + | The 3rd Party Service Integration With Sitka’s Evergreen |
| - | Sign up here https://bc.libraries.coop/ | + | |
| - | A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | //Updated May 1, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | The primary database server for Sitka' | ||
| + | There are no changes to any Evergreen functionality. | ||
| - | //Updated April 8, 2020// | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | **Co-op Support Advisory - Sitka' | ||
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | We are adding a technical and administrative layer to the organizational chart to create | + | The BC Libraries Cooperative will be updating our database servers |
| - | Sitka patrons will not notice any change in your catalogue. | + | The Evergreen server will be unavailable, |
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
| - | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | //Updated April 4, 2023// | ||
| - | //Updated April 1, 2020// | + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** |
| - | **Co-op Support | + | Register now for Those Flummoxing Fixed Fields. |
| - | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | We’re trying something new this time! The Thursday session will be recorded |
| - | If your library is closed due to COVID-19, | + | Register now for Those Flummoxing Fixed Fields |
| - | Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http:// | + | Registration closes at the end of the day Thursday, April 6th. |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
| - | * The starting day of the new closure must be set to “today” | + | |
| - | Support for Library Closures During COVID-19 - https:// | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated March 14, 2023// |
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** | ||
| - | //Updated March 25, 2020// | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. |
| - | **Co-op Support Advisory - Patron Self-Registration Now Available | + | We’re trying something new this time! The Thursday session will be recorded |
| - | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. This form allows patrons to create a pending patron account, | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
| - | Information on this feature can be found here: | + | Registration closes at the end of the day Thursday, April 6th. |
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”. | ||
| - | In order for patrons to authenticate for your digital resources you must use real patron barcodes. | ||
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. See http://docs.libraries.coop/sitka/_user_buckets.html | + | //Updated March 9, 2023// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| + | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| - | //Updated March 16, 2020 at 11:21 AM PST// | + | **Working Locations** |
| - | **Co-op Support and Library | + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library |
| - | BC Libraries Cooperative staff currently work remotely and regular Support will continue to be available to you via email and phone. | ||
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen:** | + | **Passwords** |
| - | * Use the Emergency Closing option in the Closed Dates Editor | + | If you forget or want to change |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | (http:// |
| - | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
| - | **You may want to post an announcement on your public catalogue.** | + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual |
| - | * A banner with a brief message can be applied to your public catalogue. | ||
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | ||
| - | **Accessing Evergreen Remotely** | + | **Closing Staff Accounts** |
| - | * As Evergreen is web-based the staff client can be accessed outside | + | When a staff member leaves |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | (http:// |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library | + | If the leaving staff member was using shared generic |
| - | //Updated February 20, 2020 at 12:40 PM PST// | ||
| - | **BC Libraries Cooperative Support Advisory | + | Please contact Co-op Support |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | //Updated March 3, 2023// |
| - | While the co-location facility is doing everything possible | + | **BC Libraries Cooperative Support Advisory – Last Chance |
| - | This may impact all Co-op services including Sitka, LibPress and authentication | + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// |
| - | //Updated February 18, 2020 at 12:45 PM PST// | + | The feedback we gather in this survey will help us plan for 2023 and beyond. |
| - | **BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress** | + | Please share this survey with any staff at your library that use Sitka’s Evergreen. |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | + | Thank you to everyone who has already participated; |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| - | **BC Libraries Cooperative Support Advisory - Development Updates | + | Content Cafe is back online |
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | + | //Updated February 24, 2023// |
| - | 1) The Overdrive issue in patron' | + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making | + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. |
| - | 3) We have added patron' | + | We are waiting for an update from Baker & Taylor who provide |
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | ||
| - | https:// | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 22, 2023// |
| - | //Updated | + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: |
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions |
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses. | + | Reports |
| - | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | + | Highlights include: |
| - | Contact us at sitka@bc.libraries.coop | + | * how to find out which staff have reporter permissions (https:// |
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| + | Holds - https:// | ||
| - | //Updated January 31, 2020// | + | Highlights include: |
| - | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | |
| + | * updated content and screenshots for managing holds (https:// | ||
| + | | ||
| + | | ||
| - | Congratulations to Co-op Trainer | + | Co-op Support strives to keep our documentation up to date and user friendly. |
| - | //Updated January 6th, 2020// | + | Help us shape our training offerings and resources for 2023 and beyond. |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | //Updated February 15, 2023// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | + | Co-op Support is looking |
| - | Note: The notice text is standard | + | The BC Libraries Cooperative |
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| - | * (Library Materials Due Soon) | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| - | * You have items due soon: | + | |
| - | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | Thank you to everyone who has already participated; |
| - | [[http:// | + | |
| - | More information is available here - [[http://docs.libraries.coop/sitka/admin-notice.html# | + | //Updated February 13, 2023// |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** |
| + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
| - | //Updated December 11, 2019// | + | Please contact Support at sitka@bc.libraries.coop if you have any questions. |
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | + | //Updated February 10, 2023// |
| - | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen | + | **BC Libraries Cooperative Support Advisory |
| - | After the change, we recommend | + | This is just a reminder |
| - | Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure. | + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. |
| - | Please contact | + | Please contact |
| - | //Updated November 29, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | //Updated February 8, 2023// |
| - | 1) Copy Holds sometimes not Targeting. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** |
| - | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. |
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| - | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | Significant bug fixes include: |
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select | + | The annual Evergreen upgrade, which will bring new features |
| - | Please contact | + | Please contact |
| - | //Updated November 20, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | //Updated February 2, 2023// |
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | **BC Libraries Cooperative Support Advisory - Search Term highlighting |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Due to issues with search term highlighting, |
| - | //Updated November 19, 2019// | + | This change affects the staff client and the public catalogue. |
| - | **BC Libraries Cooperative Support Advisory- Service Update** | + | Search terms will no longer be highligted in the search results. |
| - | Sitka' | + | //Updated February 1, 2023// |
| - | Full service has been restored, and we are continuing to monitor. | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** |
| - | We apologize | + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The Zoom link for the meeting is: https:// |
| - | //Updated November 14, 2019// | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
| + | Agenda is: https:// | ||
| - | **BC Libraries Cooperative Support Advisory** | + | Looking forward to seeing you! |
| - | Sitka' | + | //Updated January 26, 2023// |
| - | Service has been restored, but we are continuing to monitor. | + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** |
| - | We apologize | + | Here is the agenda |
| + | We'll aim to keep the meeting to one hour in duration. | ||
| - | //Updated November 14, 2019// | + | The Zoom link for the meeting is: https://us02web.zoom.us/j/83861448338 |
| - | **BC Libraries Cooperative Support Advisory | + | (The agenda includes additional options for those needing to dial-in via phone or mobile) |
| - | We apologize | + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. |
| - | Please remember that during changes in Co-op Support staff service levels, | + | Looking forward to seeing you next week! |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| + | //Updated January 16, 2023// | ||
| - | //Updated November 8, 2019// | + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** |
| - | **BC Libraries Cooperative Service Advisory | + | **Co-op Support |
| - | Please be advised that regular telephone support will be unavailable | + | The BC Libraries Cooperative is gathering feedback |
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// |
| - | Emergency server support is not affected by this temporary change in service levels. | + | Please share this survey with other staff at your library that use Sitka’s Evergreen. |
| - | Please contact us at sitka@bc.libraries.coop for further information. | + | **New continuing training!** |
| + | Join us in February for On the List: Holds Management in Evergreen. | ||
| - | //Updated November 6, 2019// | + | Register now for On the List: Holds Management in Evergreen - https:// |
| - | + | ||
| - | **BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** | + | |
| - | + | ||
| - | Two fixes will be applied to Sitka' | + | |
| - | + | ||
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | |
| - | + | ||
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | |
| - | + | ||
| - | In Evergreen 3.3 a patron' | + | |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
| - | + | ||
| - | - Go to Administration -> Workstation -> Print Templates | + | |
| - | - Select the Hold Shelf Slip template. | + | |
| - | - Copy your existing template into Notepad | + | |
| - | - In Evergreen click Reset to Default **TWICE**. | + | |
| - | - The coding | + | |
| - | - Click Save Locally | + | |
| - | + | ||
| - | **Notification of issues with unfilled Copy Holds.** | + | |
| - | + | ||
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | + | |
| - | + | ||
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | |
| - | + | ||
| - | Shared Folders> | + | |
| - | + | ||
| - | See Sitka' | + | |
| - | + | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | |
| - | + | ||
| - | + | ||
| - | + | ||
| - | //Updated October 30, 2019// | + | |
| - | + | ||
| - | **BC Libraries Cooperative Advisory | + | |
| - | + | ||
| - | During our busy post upgrade period, | + | |
| - | You can find out more at http://ow.ly/ | + | |
| - | + | ||
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | |
| - | + | ||
| - | + | ||
| - | //Updated October 13, 2019// | + | |
| - | + | ||
| - | **BC Libraries Cooperative Support Service Advisory | + | |
| - | + | ||
| - | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | + | |
| - | + | ||
| - | Wondering what has changed? See our New Features Playlist: | + | |
| - | https:// | + | |
| - | + | ||
| - | Sitka’s Evergreen 3.3 Documentation is now available at: http:// | + | |
| - | + | ||
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. | + | |
| - | + | ||
| - | Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT). | + | |
| - | + | ||
| - | Emergency Support is not affected by the holiday closure. | + | |
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Registration closes at the end of the day //Friday, February 3rd//. |
| - | Thank you to everyone for your support during this upgrade. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade** | + | **Sitka |
| - | The Evergreen 3.3 upgrade | + | Thanks very much to everyone who was able to respond to the poll. |
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | We'll share the agenda about a week in advance, but we're planning |
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Topic: Sitka Business Function Group Meeting - February 2023 |
| + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
| - | //Updated September 30th, 2019// | + | Join Zoom Meeting: https://us02web.zoom.us/j/83861448338 |
| - | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Meeting ID: 838 6144 8338 |
| - | Sitka' | + | Dial by your location |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | +1 647 558 0588 Canada |
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| - | Training server URL and login credentials can be found here - | + | Meeting ID: 838 6144 8338 |
| - | [[https:// | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | Find your local number: https:// |
| + | //Updated January 4, 2023// | ||
| - | //Updated August 26th, 2019// | + | **Sitka Business Function Group Poll** |
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | We're hoping to have a Sitka Business Function Group call in early February. |
| - | We would to like to inform you that the Sitka library tree will be adjusted | + | Please take a moment |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) | + | We'll follow up asap after the poll closes |
| - | The new group is called, "Sea to Sky Library Group", | + | Wishing you all a safe and restful holiday! |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharon Herbert and the Sitka Team |
| + | //Updated January 3, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.1619459554.txt.gz · Last modified: 2021/04/26 10:52 by christine.burns
