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public:nnels:etext:pa-communications [2020/04/03 10:23]
rachel.osolen created
public:nnels:etext:pa-communications [2020/11/19 13:10]
rachel.osolen
Line 1: Line 1:
-====== Job Outline and Expectations ======+====== Communication Guidelines for PA'and Supervisor ======
  
-<note important>UNDER CONSTRUCTION</note>+The Supervisor (Production Coordinator) will conduct regular checkins with the Production Assistant to see how production work is going. This can include direct emails, or messages within RT.
  
-As per contractProduction Assistant is expected to work 15 hours a week.+Along with this online orientation documentationthe Production Coordinator will also arrange additional support via email, phone, or video chat throughout the training process.
  
-If there is an illnessor other similar circumstance, that prevents the employee from working a full 15 hours they **must** contact their direct supervisor, the Production Coordinator.+This additional support will last the first 2 months of employmentafter which the employee will be expected to work more independently.
  
-The Supervisor will send out a spreadsheet that the Production Assistant can use to track their weekly hours within their contracted time. This is an unofficial document meant to help the employee keep track of their contracted hours.+All production related questions are to be posted the [[public:nnels:etext:q_a|Q&A section]] of the wiki.
  
-<note>All Productions Assistants are expected to work their total hours assigned within their contract with the average of 15 hours week.</note>+Communications around specific title can also be posted directly in RT using the Comment function. See [[public:nnels:etext:pa-editing|Production 101]] for more information.
  
-The main duties of this position is to produce books that are in accessible formats.The Production Assistant will reformat converted ebooks in Microsoft Word as outlined in the [[public:nnels:etext:start|eText Documentation]] on this Wiki, and with the direct guidance and support of the Supervisor.+After training is complete, the Production Assistant will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, and general emails every two weeks to check in on overall performance and allow the opportunity for employees to communicate with questions or concerns directly with the Supervisor.
  
-<note>If there is a section on the wiki that is not clearask the Supervisor for clarification.</note>+If there are special circumstances, such as death in the familyor illness, the employee can contact the Production Coordinator directly via email to discuss how this will impact their workflow.
  
-Titles for production are found in the RT system in the Production cue. There are various levels of priority to these titles: +The Production Coordinator can also make time for phone or video calls depending on the nature of the situationThis will only occur if the nature of the question or issue requires this additional support.
- +
-  * Urgent +
-  * High +
-  * Medium +
-  * Low +
- +
-When a Production Assistant is choosing a title to work on it is expected for them to take the Urgent tickets first. These are titles that have been directly requested by our patrons. It is also expected for the Production Assistants to regularly check the cue to see if any new Urgent tickets have been added. Sometimes a ticket will be assigned to you by the Supervisor. +
- +
-<note>All tickets assigned to Production Assistants by the Supervisor take priority over all other work.The Supervisor may also assign specific deadlines to titles.</note> +
- +
-The Production Assistant will use their own laptop along with a current and updated version of Microsoft Word. UAlberta Hub offers free 365 to students that can be downloaded directly to their computer [insert external link]. It is the Production Assistant's responsibility to ensure they are using the latest software on a reliable computer. +
- +
-<note>A Production Assistant is expected to produce titles on an ongoing and regular basis.</note> +
- +
-After the first two months of orientation, a Production Assistant is expected to produce titles on a regular basis. Below is a breakdown of the average times it takes to produce different genres of books. +
- +
-^Book Type ^Average Work Hours ^ +
-|Novels (no images) | 2 | +
-|Novels (images) | 4 | +
-|Nonfiction (images/graphs/endnotes) | 10 | +
-|Poetry | 1.5 | +
-|Plays | 1.5 | +
-|Cookbooks/Complex Formatting | 15 | +
-|Textbooks | 40 | +
-|Children's Picture Books | 10 | +
-|Illustrated Books | 5 | +
- +
-<note>If a Production Assistant is not meeting these expectations Progressive Discipline will be applied. See below for more details.</note> +
- +
-If there is ever any down time in production, the Production Assistant is expected to do metadata work as outlined by the wiki [insert link here.] +
- +
-Other projects **may** be assigned to the Production Assistant at the discretion of the Supervisor. If this occurs the Supervisor will communicate the project outcome and expectations within the Production Assistant's current workflow. Production Assistants will not be paid extra for any additional projects, and will negotiate with the Supervisor if they have time to include the additional work into their current workflow. If additional projects are assigned they take lower priority to book production. +
- +
- +
-    * Additional Work Agreement????+
  
public/nnels/etext/pa-communications.txt · Last modified: 2022/05/24 07:00 by rachel.osolen