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public:nnels:etext:pa-communications [2020/04/14 10:59] rachel.osolen |
public:nnels:etext:pa-communications [2022/04/29 12:09] rachel.osolen [Modes of Communication for Production Assistants] |
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====== Communication Guidelines for PA's and Supervisor ====== | ====== Communication Guidelines for PA's and Supervisor ====== | ||
- | The Supervisor will conduct regular checkins with the Production | + | This page summarizes |
- | When the employee is first hired they will receive online orientation | + | During training, |
+ | |||
+ | Along with this wiki, the Production Coordinator will also arrange | ||
This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | ||
- | All production related questions are to be posted the [[public: | + | After training is complete, the Production Assistant will continue to make regular check-ins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, general emails to check in on overall performance, |
+ | |||
+ | If there are special circumstances, | ||
+ | |||
+ | The Production Coordinator can also make time for zoom calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||
+ | |||
+ | < | ||
+ | |||
+ | ===== Modes of Communication for Production Assistants ===== | ||
+ | |||
+ | '' | ||
+ | * file issues | ||
+ | * feedback from Production Coordinator | ||
+ | * questions relating directly to feedback | ||
+ | * notes on language, or other special features you feel needs attention | ||
+ | * Draft tweets for highlighting the book on the NNELS Twitter | ||
+ | |||
+ | < | ||
+ | |||
+ | '' | ||
+ | * Formatting | ||
+ | * Clarification on wiki documentation | ||
+ | * Workflow | ||
+ | |||
+ | < | ||
+ | |||
+ | All **Alt-text** related questions are to be posted in the [[public: | ||
+ | |||
+ | <note tip>If you have any doubt on how to do something, post a question on the Q&A for clarification. This saves time and helps other PA's who may have the same question.</ | ||
+ | |||
+ | '' | ||
+ | * Administration (meetings, payroll, etc.) | ||
+ | * Personal issues that impact performance (illness, family crisis, etc.) | ||
+ | * Special Projects | ||
- | Communications around a specific title can also be posted | + | < |
- | The Supervisor will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, and general emails every two weeks to check in on overall performance and allow the opportunity for employees to communicate with questions or concerns directly with the Supervisor. | ||
- | If there are special circumstances, | + | [[public: |
- | The supervisor can also make time for phone or video calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||