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public:nnels:etext:pa-communications [2020/04/15 10:20] rachel.osolen |
public:nnels:etext:pa-communications [2022/02/24 09:48] rachel.osolen |
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====== Communication Guidelines for PA's and Supervisor ====== | ====== Communication Guidelines for PA's and Supervisor ====== | ||
- | The Supervisor, | + | This page summarizes the communication guidelines for Production |
- | Along with this online orientation documentation, the Production Coordinator will also arrange additional support via email, phone, or video chat throughout the training process. | + | During training, the Production Coordinator will conduct regular checkins with the Production Assistant to see how production work for a specific title is going. This can include direct emails, or messages within RT. |
+ | |||
+ | Along with this wiki, the Production Coordinator will also arrange additional support via email, phone, or video chat throughout the training process. | ||
This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | ||
- | All production related | + | After training is complete, the Production Assistant will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, general emails to check in on overall performance, |
- | Communications around | + | If there are special circumstances, |
+ | |||
+ | The Production Coordinator can also make time for zoom calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||
+ | |||
+ | < | ||
+ | |||
+ | ===== Modes of Communication for Production Assistants ===== | ||
+ | |||
+ | '' | ||
+ | * file issues | ||
+ | * feedback from Production Coordinator | ||
+ | * questions relating | ||
+ | * notes on language, or other special features you feel needs attention | ||
+ | * tweets for title | ||
+ | |||
+ | < | ||
+ | |||
+ | '' | ||
+ | * Formatting | ||
+ | * Clarification on wiki documentation | ||
+ | * Workflow | ||
+ | |||
+ | < | ||
+ | |||
+ | All **Alt-text** related questions are to be posted in the [[public: | ||
+ | |||
+ | <note tip>If you have any doubt on how to do something, post a question on the Q& | ||
+ | |||
+ | '' | ||
+ | * Administration (meetings, payroll, etc.) | ||
+ | * Personal issues that impact performance (illness, family crisis, etc.) | ||
+ | * Special Projects | ||
+ | |||
+ | < | ||
- | After training is complete, the Production Assistant will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, and general emails every two weeks to check in on overall performance and allow the opportunity for employees to communicate with questions or concerns directly with the Supervisor. | ||
- | If there are special circumstances, | ||
- | The Production Coordinator can also make time for phone or video calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||