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public:nnels:etext:pa-communications [2020/04/15 10:12] rachel.osolen |
public:nnels:etext:pa-communications [2022/05/24 07:00] (current) rachel.osolen [Modes of Communication for Production Assistants] |
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====== Communication Guidelines for PA's and Supervisor ====== | ====== Communication Guidelines for PA's and Supervisor ====== | ||
- | The Supervisor, | + | This page summarizes the communication guidelines for Production |
- | Along with this online orientation documentation, the Production Coordinator will also arrange additional support via email, phone, or video chat. | + | During training, the Production Coordinator will conduct regular checkins with the Production Assistant to see how production work for a specific title is going. This can include direct emails, or messages within RT. |
+ | |||
+ | Along with this wiki, the Production Coordinator will also arrange additional support via email, phone, or video chat throughout the training process. | ||
This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently. | ||
- | All production related questions are to be posted the [[public: | + | After training is complete, the Production Assistant will continue to make regular check-ins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, general emails to check in on overall performance, |
+ | |||
+ | If there are special circumstances, | ||
+ | |||
+ | The Production Coordinator can also make time for zoom calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||
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+ | < | ||
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+ | ===== Modes of Communication for Production Assistants ===== | ||
+ | |||
+ | '' | ||
+ | * file issues | ||
+ | * feedback from Production Coordinator | ||
+ | * questions relating directly to feedback | ||
+ | * notes on language, or other special features you feel needs attention | ||
+ | * Draft tweets for highlighting the book on the NNELS Twitter | ||
+ | |||
+ | < | ||
+ | |||
+ | '' | ||
+ | * Formatting | ||
+ | * Clarification on wiki documentation | ||
+ | * Workflow | ||
+ | |||
+ | < | ||
+ | |||
+ | All **Alt-text** related questions are to be posted in the [[public: | ||
+ | |||
+ | <note tip>If you have any doubt on how to do something, post a question on the Q&A for clarification. This saves time and helps other PA's who may have the same question.</ | ||
+ | |||
+ | '' | ||
+ | * Administration (meetings, payroll, etc.) | ||
+ | * Personal issues that impact performance (illness, family crisis, etc.) | ||
+ | * Special Projects | ||
+ | |||
+ | < | ||
+ | |||
+ | '' | ||
+ | * Help with how to describe a tricky image. We all get stuck on something! Sometimes it can even be something simple, but our brains get a little stuck. This is a great time to bounce ideas and get suggestions from each other! | ||
+ | * Tips and Tricks on using Word. Learned a new short cut? Feel like a task is taking you too long, and are curious if others have a workaround? Great way to develop skills together! | ||
+ | * Discussing a cool book. Maybe you are working on a really cool book, and you want to share it with the group! | ||
+ | * Work/Life balance. How to not overthink and take good breaks. | ||
+ | |||
+ | < | ||
- | Communications around a specific title can also be posted directly in RT using the Comment function. See [[public: | + | < |
- | The Supervisor will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, and general emails every two weeks to check in on overall performance and allow the opportunity for employees to communicate with questions or concerns directly with the Supervisor. | ||
- | If there are special circumstances, | + | [[public: |
- | The supervisor can also make time for phone or video calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support. | ||