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public:nnels:etext:pa-outline-expectations [2021/10/20 11:14] rachel.osolen |
public:nnels:etext:pa-outline-expectations [2021/10/22 11:15] rachel.osolen [Job Outline] |
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When a Production Assistant is choosing a title to work on it is expected for them to take the Urgent tickets first. These are titles that have been directly requested by our patrons. It is also expected for the Production Assistants to regularly check the queue to see if any new Urgent tickets have been added. Sometimes a ticket will be assigned to you by the Supervisor. | When a Production Assistant is choosing a title to work on it is expected for them to take the Urgent tickets first. These are titles that have been directly requested by our patrons. It is also expected for the Production Assistants to regularly check the queue to see if any new Urgent tickets have been added. Sometimes a ticket will be assigned to you by the Supervisor. | ||
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+ | A Production Assistant should aim to have only 3-4 tickets maximum at any given time. This helps avoid burnout and workload piling up. | ||
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+ | When available, it is expected that the Production Assistants take an MP3 to DAISY ticket every week or so to keep on top of these requests. The workflow is on average 20-30 minutes per title. See the [[public: | ||
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