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--- public:nnels:etext:pa-outline-expectations [2021/10/20 11:14]
rachel.osolen
+++ public:nnels:etext:pa-outline-expectations [2022/03/03 09:05]
rachel.osolen [Training and Job Expectations]
@@ Line 21: / Line 21: @@
 When a Production Assistant is choosing a title to work on it is expected for them to take the Urgent tickets first. These are titles that have been directly requested by our patrons. It is also expected for the Production Assistants to regularly check the queue to see if any new Urgent tickets have been added. Sometimes a ticket will be assigned to you by the Supervisor.
+A Production Assistant should aim to have only 3-4 tickets maximum at any given time. This helps avoid burnout and workload piling up.
+<note>It can take 48-72 hours for the Production Coordinator review a finished title. The Production Coordinator will return the ticket if revisions are necessary. It is expected that these revisions are priority unless otherwise stated by the Production Coordinator. Notes about revisions will be placed in the Comment section of the ticket. If you do not hear back from the Production Coordinator with 48-72 hours then the ticket passed and will be converted and published.</note>
+When available, it is expected that the Production Assistants take an MP3 to DAISY ticket every week or so to keep on top of these requests. The workflow is on average 20-30 minutes per title. See the [[public:nnels:mp3todaisy|Converting MP3 to DAISY with Converter Plus documentation]] for more information.
 <note>All tickets assigned to Production Assistants by the Production Coordinator take priority over all other work. The Production Coordinator may also assign specific deadlines to titles.</note>
@@ Line 63: / Line 69: @@
 |Illustrated Books | 5 |
-<note>If you have a complex title, and you feel it is taking you a long time to work on, please contact the Production Coordinator through the RT ticket for that title so they are aware you are working on a title that will be taking up most of your time.</note>
+<note>If you have a title that you feel it is taking you a long time to work on, please contact the Production Coordinator through the RT ticket for that title so they are aware that the title is more time consuming than originally expected. This can include, but is not limited to, novels with messy conversion and complex titles that include many images, tables, and footnotes.</note>
 Alt-text is an essential part of accessibility. It can take longer to learn how to write image descriptions than the other parts of reformatting an ebook, and we are here to help and support you on this journey. Even after you have got a handle on how to describe images, there will always be times when you struggle and need assistance.

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