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public:nnels:etext:workflow [2021/10/22 11:18]
rachel.osolen [Taking Tickets (Book Requests)]
public:nnels:etext:workflow [2021/11/28 10:27] (current)
rachel.osolen
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 ====Taking Tickets (Book Requests)==== ====Taking Tickets (Book Requests)====
 NNELS uses open-source software called RT (Request Tracker) to manage requests for books. NNELS uses open-source software called RT (Request Tracker) to manage requests for books.
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 +<​note>​The workflow for [[public:​nnels:​etext:​human-narration-alt-text|Human Narration Image Descriptions]] is different than below.</​note>​
  
 ===Step 1: Take a book request=== ===Step 1: Take a book request===
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 <​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the queue on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​ <​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the queue on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​
  
-<​note>​Check to see if the ticket is for ''​DAISY Audio''​ conversion, as this requires a different workflow for RT and conversion. See below for more details</​note>​+<​note>​Check to see if the ticket is for ''​DAISY Audio''​ conversion, as this requires a different workflow for RT and conversion. It is expected for you to do one a week as needed. See below for more details.</​note>​
  
 <​note>​Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:​nnels:​etext:​pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</​note>​ <​note>​Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:​nnels:​etext:​pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</​note>​
public/nnels/etext/workflow.txt · Last modified: 2021/11/28 10:27 by rachel.osolen