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public:nnels:etext:workflow [2019/12/03 10:34]
rachel.osolen [Taking Tickets (Book Requests)]
public:nnels:etext:workflow [2021/10/22 11:18]
rachel.osolen [Taking Tickets (Book Requests)]
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 Here is quick tutorial showing you how to [[https://screencast-o-matic.com/watch/cqXYbPUukf|Take a Ticket Request]]. Here is quick tutorial showing you how to [[https://screencast-o-matic.com/watch/cqXYbPUukf|Take a Ticket Request]].
  
-<note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**.  Make sure you check the que on a regular basis as titles are added.  Sometimes the Production Coordinator will assign tickets directly to you as well.</note>+<note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**.  Make sure you check the queue on a regular basis as titles are added.  Sometimes the Production Coordinator will assign tickets directly to you as well.</note> 
 + 
 +<note>Check to see if the ticket is for ''DAISY Audio'' conversion, as this requires a different workflow for RT and conversion. See below for more details</note> 
 + 
 +<note>Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:nnels:etext:pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</note>
  
 ===Step 2: Download the files=== ===Step 2: Download the files===
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 Here is a quick tutorial that shows you how to [[https://screencast-o-matic.com/watch/cqXYFbUupW|Download from CyberDuck]]. Here is a quick tutorial that shows you how to [[https://screencast-o-matic.com/watch/cqXYFbUupW|Download from CyberDuck]].
  
-<note>Sometimes we get files that are ''.rtf'' format and will need to be converted to ''.doc/.docx'' format before you can start your workflowIt is super easy to do! See [[public:nnels:etext:converting_rich_text_file_.rtf_to_word_doc_file|Converting Rich Text to Word Doc]] for more info.</note>+<note>Books for ''DAISY Audio'' conversion can be either be found in the ''Audible'' folder in ''Unedited'' and you will use the ''Upload a Book'' feature or there will be a note in the ticket to use ''Sideload a Book'' feature. See [[public:nnels:mp3todaisy|Converting MP3 to DAISY with Converter Plus]] for the workflow.</note>
  
 ===Step 3: Submit your edited book & pass off the ticket=== ===Step 3: Submit your edited book & pass off the ticket===
 +
 +<note>If you are converting an ''MP3 to DAISY Audio'' you do not download your file. See [[public:nnels:mp3todaisy:export_project|Exporting and Passing to QA]] for instructions on what to do with a finished ''DAISY Audio'' file.</note>
 +
 +<note>You must rename your file before uploading it to Cyberduck. Standard naming convention is the book title, and your last name with underscores instead of spaces. ''Title_of_Book_Yourlastname''</note>
  
 Once you’ve completed your first edit of the document: Once you’ve completed your first edit of the document:
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   - Upload it to the ''Edited'' folder in Cyberduck (root folder is nnels-data-preprod).   - Upload it to the ''Edited'' folder in Cyberduck (root folder is nnels-data-preprod).
   - Enter the time (in minutes) you worked on the book in the ''Time Worked'' field in RT. You will find this in the ticket's ''Basics'' tab. The default should already be Minutes.   - Enter the time (in minutes) you worked on the book in the ''Time Worked'' field in RT. You will find this in the ticket's ''Basics'' tab. The default should already be Minutes.
-  - Transfer your RT ticket to Rachel who can then be notified to take a look. +  - Transfer your RT ticket to Rachel (rachel.osolen) who can then be notified to take a look. 
     - You can transfer your ticket by changing the owner of the ticket. Go to the ''Basics'' tab and then the Owner field. Type in the name of the person you want to assign the ticket to.     - You can transfer your ticket by changing the owner of the ticket. Go to the ''Basics'' tab and then the Owner field. Type in the name of the person you want to assign the ticket to.
     - If the ticket is currently owned by someone else, you can select "Steal" to take the ticket back.     - If the ticket is currently owned by someone else, you can select "Steal" to take the ticket back.
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 ====Naming books==== ====Naming books====
 +<note>You do not have to worry about renaming ''DAISY Audio'' books, as you are not downloading the files. Converter Plus will also rename the files for the Production Coordinator automatically upon download.</note>
  
 As for naming the document, you can use the following conventions: As for naming the document, you can use the following conventions: