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public:nnels:etext:workflow [2021/04/06 11:24]
rachel.osolen |
public:nnels:etext:workflow [2021/11/28 10:27]
rachel.osolen |
| ====Taking Tickets (Book Requests)==== | ====Taking Tickets (Book Requests)==== |
| NNELS uses open-source software called RT (Request Tracker) to manage requests for books. | NNELS uses open-source software called RT (Request Tracker) to manage requests for books. |
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| | <note>The workflow for [[public:nnels:etext:human-narration-alt-text|Human Narration Image Descriptions]] is different than below.</note> |
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| ===Step 1: Take a book request=== | ===Step 1: Take a book request=== |
| <note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.</note> | <note>If there is a ticket set to ''Urgent'' then that always takes priority, **even if you are currently working on another lower priority ticket**. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.</note> |
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| <note>Check to see if the ticket is for ''DAISY Audio'' conversion, as this requires a different workflow for RT and conversion. See below for more details</note> | <note>Check to see if the ticket is for ''DAISY Audio'' conversion, as this requires a different workflow for RT and conversion. It is expected for you to do one a week as needed. See below for more details.</note> |
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| | <note>Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:nnels:etext:pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</note> |
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| ===Step 2: Download the files=== | ===Step 2: Download the files=== |
