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- | ====Taking Tickets (Book Requests)==== | ||
- | NNELS uses open-source software called RT (Request Tracker) to manage requests for books. | ||
- | ===Step 1: Take a book request=== | ||
- | - Review the list of books in the [[https:// | ||
- | - Sort the requests by priority by clicking on '' | ||
- | - Claim a book as yours: | ||
- | - Open the ticket | ||
- | - Go to the '' | ||
- | - Click on '' | ||
- | - You should now be the proud owner! | ||
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- | ===Step 2: Download the files=== | ||
- | You can now go to the '' | ||
- | - Transfer the files to your computer | ||
- | - Start editing! | ||
- | ===Step 3: Submit your edited book & pass off the ticket=== | ||
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- | Once you’ve completed your first edit of the document: | ||
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- | - Upload it to the '' | ||
- | - Enter the time (in minutes) you worked on the book in the '' | ||
- | - Transfer your RT ticket to Farrah who can then be notified to take a look. | ||
- | - You can transfer your ticket by changing the owner of the ticket. Go to the '' | ||
- | - If the ticket is currently owned by someone else, you can select " | ||
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- | To avoid confusion, ensure there’s only one (the most recent) version of your edited doc in the Edited folder. | ||
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- | ====Naming books==== | ||
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- | As for naming the document, you can use the following conventions: | ||
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- | ====Using RT: Tips & Tricks==== | ||
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- | * When you no longer own a ticket but you need update it - If you have a ticket number, such as the one in an email subject line, you can pop it into the RT search and it will bring up your ticket. |