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public:nnels:etext:workflow [2019/11/20 10:01]
rachel.osolen
public:nnels:etext:workflow [2021/10/22 11:18] (current)
rachel.osolen [Taking Tickets (Book Requests)]
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 Here is quick tutorial showing you how to [[https://​screencast-o-matic.com/​watch/​cqXYbPUukf|Take a Ticket Request]]. Here is quick tutorial showing you how to [[https://​screencast-o-matic.com/​watch/​cqXYbPUukf|Take a Ticket Request]].
  
-<​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the que on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​+<​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the queue on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​ 
 + 
 +<​note>​Check to see if the ticket is for ''​DAISY Audio''​ conversion, as this requires a different workflow for RT and conversion. See below for more details</​note>​ 
 + 
 +<​note>​Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:​nnels:​etext:​pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</​note>​
  
 ===Step 2: Download the files=== ===Step 2: Download the files===
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   - Transfer the files to your computer   - Transfer the files to your computer
   - Start editing!   - Start editing!
 +
 +Here is a quick tutorial that shows you how to [[https://​screencast-o-matic.com/​watch/​cqXYFbUupW|Download from CyberDuck]].
 +
 +<​note>​Books for ''​DAISY Audio''​ conversion can be either be found in the ''​Audible''​ folder in ''​Unedited''​ and you will use the ''​Upload a Book''​ feature or there will be a note in the ticket to use ''​Sideload a Book''​ feature. See [[public:​nnels:​mp3todaisy|Converting MP3 to DAISY with Converter Plus]] for the workflow.</​note>​
  
 ===Step 3: Submit your edited book & pass off the ticket=== ===Step 3: Submit your edited book & pass off the ticket===
 +
 +<​note>​If you are converting an ''​MP3 to DAISY Audio''​ you do not download your file. See [[public:​nnels:​mp3todaisy:​export_project|Exporting and Passing to QA]] for instructions on what to do with a finished ''​DAISY Audio''​ file.</​note>​
 +
 +<​note>​You must rename your file before uploading it to Cyberduck. Standard naming convention is the book title, and your last name with underscores instead of spaces. ''​Title_of_Book_Yourlastname''</​note>​
  
 Once you’ve completed your first edit of the document: Once you’ve completed your first edit of the document:
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   - Upload it to the ''​Edited''​ folder in Cyberduck (root folder is nnels-data-preprod).   - Upload it to the ''​Edited''​ folder in Cyberduck (root folder is nnels-data-preprod).
   - Enter the time (in minutes) you worked on the book in the ''​Time Worked''​ field in RT. You will find this in the ticket'​s ''​Basics''​ tab. The default should already be Minutes.   - Enter the time (in minutes) you worked on the book in the ''​Time Worked''​ field in RT. You will find this in the ticket'​s ''​Basics''​ tab. The default should already be Minutes.
-  - Transfer your RT ticket to Rachel who can then be notified to take a look. +  - Transfer your RT ticket to Rachel ​(rachel.osolen) ​who can then be notified to take a look. 
     - You can transfer your ticket by changing the owner of the ticket. Go to the ''​Basics''​ tab and then the Owner field. Type in the name of the person you want to assign the ticket to.     - You can transfer your ticket by changing the owner of the ticket. Go to the ''​Basics''​ tab and then the Owner field. Type in the name of the person you want to assign the ticket to.
     - If the ticket is currently owned by someone else, you can select "​Steal"​ to take the ticket back.     - If the ticket is currently owned by someone else, you can select "​Steal"​ to take the ticket back.
 +
 +Here is a quick tutorial on how to [[https://​screencast-o-matic.com/​watch/​cqXYFwUu5A|Pass Back a Ticket]].
  
 ===Step 3: Add a Comment & pass off the ticket=== ===Step 3: Add a Comment & pass off the ticket===
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   * Select ''​Comment''​   * Select ''​Comment''​
   * Enter the comment into the comment field, and cc the person you want the comment to go to (this is not needed, but will ensure the comment goes into their inbox and can help ensure they see it.)   * Enter the comment into the comment field, and cc the person you want the comment to go to (this is not needed, but will ensure the comment goes into their inbox and can help ensure they see it.)
-  * Change the owner to Rachel+  * Change the owner to Production Coordinator 
 + 
 +Here is a tutorial on how to [[https://​screencast-o-matic.com/​watch/​cqXYFLUumT|Leave a Comment in RT]].
  
 <​note>​**Never reply on a ticket**. Replies go to the patron, and we don't need to confuse them with our internal dialogue about the book.</​note>​ <​note>​**Never reply on a ticket**. Replies go to the patron, and we don't need to confuse them with our internal dialogue about the book.</​note>​
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 ====Naming books==== ====Naming books====
 +<​note>​You do not have to worry about renaming ''​DAISY Audio''​ books, as you are not downloading the files. Converter Plus will also rename the files for the Production Coordinator automatically upon download.</​note>​
  
 As for naming the document, you can use the following conventions:​ As for naming the document, you can use the following conventions:​
public/nnels/etext/workflow.1574272861.txt.gz · Last modified: 2019/11/20 10:01 by rachel.osolen