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public:nnels:etext:workflow [2019/12/03 10:34]
rachel.osolen [Taking Tickets (Book Requests)]
public:nnels:etext:workflow [2021/10/22 11:18] (current)
rachel.osolen [Taking Tickets (Book Requests)]
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 Here is quick tutorial showing you how to [[https://​screencast-o-matic.com/​watch/​cqXYbPUukf|Take a Ticket Request]]. Here is quick tutorial showing you how to [[https://​screencast-o-matic.com/​watch/​cqXYbPUukf|Take a Ticket Request]].
  
-<​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the que on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​+<​note>​If there is a ticket set to ''​Urgent''​ then that always takes priority, **even if you are currently working on another lower priority ticket**. ​ Make sure you check the queue on a regular basis as titles are added. ​ Sometimes the Production Coordinator will assign tickets directly to you as well.</​note>​ 
 + 
 +<​note>​Check to see if the ticket is for ''​DAISY Audio''​ conversion, as this requires a different workflow for RT and conversion. See below for more details</​note>​ 
 + 
 +<​note>​Productions Assistants should have a maximum of 3-4 tickets at any given time. Some exceptions may apply with special projects to be discussed with the Production Coordinator. See [[public:​nnels:​etext:​pa-outline-expectations|Job Outline and Expectations documentation]] for more information.</​note>​
  
 ===Step 2: Download the files=== ===Step 2: Download the files===
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 Here is a quick tutorial that shows you how to [[https://​screencast-o-matic.com/​watch/​cqXYFbUupW|Download from CyberDuck]]. Here is a quick tutorial that shows you how to [[https://​screencast-o-matic.com/​watch/​cqXYFbUupW|Download from CyberDuck]].
  
-<​note>​Sometimes we get files that are ''​.rtf'' ​format ​and will need to be converted ​to ''​.doc/.docx'' ​format before you can start your workflowIt is super easy to do! See [[public:​nnels:​etext:​converting_rich_text_file_.rtf_to_word_doc_file|Converting ​Rich Text to Word Doc]] for more info.</​note>​+<​note>​Books for ''​DAISY Audio''​ conversion can be either be found in the ''​Audible''​ folder in ''​Unedited''​ and you will use the ''​Upload a Book''​ feature or there will be a note in the ticket ​to use ''​Sideload a Book'' ​feature. See [[public:​nnels:​mp3todaisy|Converting ​MP3 to DAISY with Converter Plus]] for the workflow.</​note>​
  
 ===Step 3: Submit your edited book & pass off the ticket=== ===Step 3: Submit your edited book & pass off the ticket===
 +
 +<​note>​If you are converting an ''​MP3 to DAISY Audio''​ you do not download your file. See [[public:​nnels:​mp3todaisy:​export_project|Exporting and Passing to QA]] for instructions on what to do with a finished ''​DAISY Audio''​ file.</​note>​
 +
 +<​note>​You must rename your file before uploading it to Cyberduck. Standard naming convention is the book title, and your last name with underscores instead of spaces. ''​Title_of_Book_Yourlastname''</​note>​
  
 Once you’ve completed your first edit of the document: Once you’ve completed your first edit of the document:
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   - Upload it to the ''​Edited''​ folder in Cyberduck (root folder is nnels-data-preprod).   - Upload it to the ''​Edited''​ folder in Cyberduck (root folder is nnels-data-preprod).
   - Enter the time (in minutes) you worked on the book in the ''​Time Worked''​ field in RT. You will find this in the ticket'​s ''​Basics''​ tab. The default should already be Minutes.   - Enter the time (in minutes) you worked on the book in the ''​Time Worked''​ field in RT. You will find this in the ticket'​s ''​Basics''​ tab. The default should already be Minutes.
-  - Transfer your RT ticket to Rachel who can then be notified to take a look. +  - Transfer your RT ticket to Rachel ​(rachel.osolen) ​who can then be notified to take a look. 
     - You can transfer your ticket by changing the owner of the ticket. Go to the ''​Basics''​ tab and then the Owner field. Type in the name of the person you want to assign the ticket to.     - You can transfer your ticket by changing the owner of the ticket. Go to the ''​Basics''​ tab and then the Owner field. Type in the name of the person you want to assign the ticket to.
     - If the ticket is currently owned by someone else, you can select "​Steal"​ to take the ticket back.     - If the ticket is currently owned by someone else, you can select "​Steal"​ to take the ticket back.
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 ====Naming books==== ====Naming books====
 +<​note>​You do not have to worry about renaming ''​DAISY Audio''​ books, as you are not downloading the files. Converter Plus will also rename the files for the Production Coordinator automatically upon download.</​note>​
  
 As for naming the document, you can use the following conventions:​ As for naming the document, you can use the following conventions:​
public/nnels/etext/workflow.1575398099.txt.gz · Last modified: 2019/12/03 10:34 by rachel.osolen