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NNELS uses open-source software called RT (Request Tracker) to manage requests for books.
Nobody in particularas an owner
Priority. If there are any books marked as
Highpriority, then take one of those books (if not, select a ticket of
Here is quick tutorial showing you how to Take a Ticket Request.
Urgentthen that always takes priority, even if you are currently working on another lower priority ticket. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.
DAISY Audioconversion. If it is, please see Converting MP3 to DAISY with Converter Plus for the workflow.
You can now go to the
Unedited folder in Cyberduck (ensure your Root folder is
nnels-data-preprod) and locate the needed files (there should be one publisher file and one converted text document). Books for
DAISY Audio conversion can be either be found in the
Audible folder in
Unedited or there will be a note in the ticket to download the MP3 directly from the repository page. For
DAISY Audio there is only one file in MP3 format.
Here is a quick tutorial that shows you how to Download from CyberDuck.
MP3 to DAISY Audioyou do not download your file. See Exporting and Passing to QA for instructions on what to do with a finished
Once you’ve completed your first edit of the document:
Editedfolder in Cyberduck (root folder is nnels-data-preprod).
Time Workedfield in RT. You will find this in the ticket's
Basicstab. The default should already be Minutes.
Basicstab and then the Owner field. Type in the name of the person you want to assign the ticket to.
Here is a quick tutorial on how to Pass Back a Ticket.
Actionsdrop down menu on the top left navigational menu for the ticket.
Here is a tutorial on how to Leave a Comment in RT.
To avoid confusion, ensure there’s only one (the most recent) version of your edited doc in the Edited folder.
DAISY Audiobooks, as you are not downloading the files. Converter Plus will also rename the files for the Production Coordinator automatically upon download.
As for naming the document, you can use the following conventions: