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public:nnels:etext:workflow [2020/04/14 19:49] rachel.osolen [Taking Tickets (Book Requests)] |
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- | ====Taking Tickets (Book Requests)==== | ||
- | NNELS uses open-source software called RT (Request Tracker) to manage requests for books. | ||
- | ===Step 1: Take a book request=== | ||
- | - Review the list of books in the [[https:// | ||
- | - Sort the requests by priority by clicking on '' | ||
- | - Claim a book as yours: | ||
- | - Open the ticket | ||
- | - Go to the '' | ||
- | - Click on '' | ||
- | - You should now be the proud owner! | ||
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- | Here is quick tutorial showing you how to [[https:// | ||
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- | < | ||
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- | ===Step 2: Download the files=== | ||
- | You can now go to the '' | ||
- | - Transfer the files to your computer | ||
- | - Start editing! | ||
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- | Here is a quick tutorial that shows you how to [[https:// | ||
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- | < | ||
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- | ===Step 3: Submit your edited book & pass off the ticket=== | ||
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- | < | ||
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- | Once you’ve completed your first edit of the document: | ||
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- | - Upload it to the '' | ||
- | - Enter the time (in minutes) you worked on the book in the '' | ||
- | - Transfer your RT ticket to Rachel who can then be notified to take a look. | ||
- | - You can transfer your ticket by changing the owner of the ticket. Go to the '' | ||
- | - If the ticket is currently owned by someone else, you can select " | ||
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- | Here is a quick tutorial on how to [[https:// | ||
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- | ===Step 3: Add a Comment & pass off the ticket=== | ||
- | * Go to '' | ||
- | * Select '' | ||
- | * Enter the comment into the comment field, and cc the person you want the comment to go to (this is not needed, but will ensure the comment goes into their inbox and can help ensure they see it.) | ||
- | * Change the owner to Production Coordinator | ||
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- | Here is a tutorial on how to [[https:// | ||
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- | < | ||
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- | To avoid confusion, ensure there’s only one (the most recent) version of your edited doc in the Edited folder. | ||
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- | ====Naming books==== | ||
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- | As for naming the document, you can use the following conventions: | ||
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- | ====Using RT: Tips & Tricks==== | ||
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- | * When you no longer own a ticket but you need update it - If you have a ticket number, such as the one in an email subject line, you can pop it into the RT search and it will bring up your ticket. |