Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
public:news [2020/03/16 11:31] jennifer |
public:news [2024/04/10 12:44] jennifer |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | // | + | // |
| < | < | ||
| - | <span style=" | + | <span style=" |
| - | BC Libraries Cooperative staff currently work remotely and regular Support | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session | ||
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen:** | + | Register now https:// |
| - | * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http:// | + | The Thursday session will be recorded |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period | + | |
| - | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
| - | **You may want to post an announcement on your public catalogue.** | ||
| - | * A banner with a brief message can be applied to your public catalogue. | + | //Updated April 8, 2024// |
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | + | |
| - | **Accessing Evergreen Remotely** | + | **BC Libraries Cooperative Support Advisory – Support Closure** |
| - | * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable to access your library computers and still need to complete tasks, like setting up an emergency closure. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | * Please ensure you are using a secure connection when accessing Evergreen. | + | |
| - | * Evergreen is not currently accessible via mobile devices. | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. |
| - | //Updated February 20, 2020 at 12:40 PM PST// | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | ||
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | //Updated April 3, 2024// |
| - | While the co-location facility is doing everything possible to minimize disruptions, | + | **BC Libraries Cooperative Support Advisory – Moving our Servers** |
| - | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
| - | //Updated February 18, 2020 at 12:45 PM PST// | + | **What does this mean for Sitka & Sitka’s Evergreen? |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | **BC Libraries Cooperative Support Advisory | + | Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable. |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing, | + | Other Co-op services |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| + | **BC Libraries Cooperative Support Advisory – New Videos Available** | ||
| - | **BC Libraries Cooperative Support Advisory | + | Co-op Support is pleased to announce new videos available now on our YouTube channel. |
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka's Evergreen. | + | Want to know more about using item or patron statistical categories? |
| - | 1) The Overdrive issue in patron' | + | Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again? |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | Don’t forget we have other continuing training webinars recorded and available |
| - | 3) We have added patron' | ||
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | //Updated March 25, 2024// |
| - | https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** |
| - | //Updated February 10, 2020// | + | Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. |
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | If you are interested |
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides | + | For guidance on what to include in your ticket |
| - | To opt in please send an email to sitka@bc.libraries.coop | + | Your local system administrators can now view the notification/ |
| - | Contact us at sitka@bc.libraries.coop | + | Please contact Co-op Support |
| - | // | + | // |
| - | **BC Libraries Cooperative | + | **BC Libraries Cooperative |
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight | + | We're planning |
| - | //Updated January 6th, 2020// | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | + | We're planning to provide updates |
| - | Co-op Support | + | If you have other topics you'd like us to include on the agenda, please contact |
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**. | ||
| - | Note: The notice text is standard for all libraries and cannot be customized. | + | //Updated March 5, 2024// |
| - | | + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** |
| - | | + | |
| - | | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | Last chance |
| - | [[http:// | + | |
| - | More information is available here - [[http:// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | Contact us at sitka@bc.libraries.coop | + | Register now https://bc.libraries.coop/ |
| + | Registration closes at the end of the day Friday, March 8th. | ||
| - | //Updated December 11, 2019// | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | ||
| - | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings. | ||
| - | After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, | + | //Updated February 21, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | Please contact | + | Ready for the next level of reporting? |
| - | //Updated November 29, 2019// | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | Register now https://bc.libraries.coop/ |
| - | 1) Copy Holds sometimes not Targeting. | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. |
| - | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | ||
| + | //Updated February 16, 2024// | ||
| - | 2) Non Clearable Holds displaying as Clearable on Holds Shelf. | + | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** |
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. We recommend you select | + | This year the annual Evergreen International Conference |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | https:// |
| - | //Updated November 20, 2019// | + | The conference schedule can be found here: https://evergreen-ils.org/conference/ |
| - | **BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.** | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory- | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** |
| + | Hello everyone, | ||
| - | Sitka' | + | All Evergreen |
| - | Full service has been restored, and we are continuing | + | Thank you to all the sites who reported issues. |
| - | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | We apologize for the interruption |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | //Updated November 14, 2019// | ||
| + | //Updated January 31, 2024// | ||
| - | **BC Libraries Cooperative Support Advisory** | + | **BC Libraries Cooperative Support Advisory |
| + | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. | ||
| - | Sitka's Evergreen | + | Libraries may find Sitka’s Evergreen |
| - | Service has been restored, but we are continuing to monitor. | + | Further updates will be posted as we have more information on when services will be fully restored. |
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | We apologize for the inconvenience |
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
| - | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible. |
| - | Please remember that during changes in Co-op Support staff service levels, | + | Libraries may find Sitka’s Evergreen slow or unresponsive |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Further updates will be posted as we have more information on when services will be restored. |
| + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. | ||
| - | //Updated November 8, 2019// | ||
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | //Updated January 18, 2024// |
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. | + | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** |
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. | + | **BC Public Libraries** |
| - | Emergency server support is not affected by this temporary change | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries |
| + | Find and download your spreadsheet here: https:// | ||
| - | Please contact us at sitka@bc.libraries.coop | + | Website statistics are included |
| + | Additional information on the work can be found here: http:// | ||
| - | //Updated November 6, 2019// | + | The preparation of these reports is funded by the BC Public Libraries Branch. |
| - | **BC Libraries | + | **Manitoba Public |
| - | Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019. | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http:// |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | These are the same templates as last year. We recommend double checking |
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | Information on using the reporter in Sitka’s Evergreen can be found here: http:// |
| - | In Evergreen 3.3 a patron' | + | Website statistics for LibPress libraries |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | https:// |
| - | - Go to Administration -> Workstation -> Print Templates | + | **All Other Libraries** |
| - | - Select the Hold Shelf Slip template. | + | |
| - | - Copy your existing template into Notepad | + | |
| - | - In Evergreen click Reset to Default | + | |
| - | - The coding for preferred name will be added. Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues with unfilled Copy Holds.** | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. |
| - | There have been reports of unfilled Copy level holds post upgrade. For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. | ||
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | ||
| - | Shared Folders> | + | //Updated January 16, 2024// |
| - | See Sitka' | + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions | + | As we start off the new year here are a few things to check and update. |
| + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// | ||
| + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. | ||
| + | | ||
| - | //Updated October 30, 2019// | + | Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account? |
| - | **BC Libraries Cooperative Advisory - Jeff Davis Named to Evergreen Core Committer Team.** | + | (http:// |
| - | During our busy post upgrade period, | + | You can change your password through the staff client or My Account |
| - | You can find out more at | + | |
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | Are you a local system administrator? |
| + | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. | ||
| - | //Updated October 13, 2019// | + | Not sure how to change your password? |
| + | (https://youtu.be/YoB-JG6Y9Sk) | ||
| - | **BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3** | + | //Updated January 4, 2024// |
| - | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
| - | Wondering what has changed? See our New Features Playlist: | + | Last chance to register for Reports for Beginners: Fun with Sitka Templates |
| - | https:// | + | |
| - | Sitka’s | + | Start off the new year with an introduction to the Evergreen |
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart | + | The Thursday session will be recorded and posted publicly |
| - | Please note regular | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https:// |
| + | |||
| + | Registration closes at the end of the day Friday, January 5th. | ||
| + | |||
| + | //Updated December 19, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** | ||
| + | |||
| + | Co-op Support | ||
| + | |||
| + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
| + | |||
| + | |||
| + | **BC Libraries Cooperative | ||
| + | |||
| + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. | ||
| + | |||
| + | Library Hours - Take a moment | ||
| + | |||
| + | Library Staff Accounts - Review the current staff accounts at your library | ||
| + | |||
| + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// | ||
| + | |||
| + | Have questions or requests? Don’t wait to contact Co-op Support. | ||
| + | |||
| + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. | ||
| + | |||
| + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. | ||
| + | |||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** | ||
| + | |||
| + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. | ||
| + | |||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// | ||
| + | |||
| + | Registration closes at the end of the day Friday, January 5th. | ||
| + | |||
| + | |||
| + | //Updated November 8, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Co-op Support Closure** | ||
| + | |||
| + | The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. | ||
| + | |||
| + | Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. | ||
| + | |||
| + | |||
| + | |||
| + | **BC Libraries Cooperative Support Service Advisory - Post Upgrade Update** | ||
| + | |||
| + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
| + | |||
| + | Wondering how to use the new features? Check out our new features videos | ||
| + | |||
| + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: | ||
| + | |||
| + | Clear your cache (you do not need to clear your cookies | ||
| + | (http:// | ||
| + | |||
| + | Check that the library staff account has the correct working location(s | ||
| + | (http:// | ||
| - | Emergency Support is not affected by the holiday closure. | + | Check the Known Bugs list https://bc.libraries.coop/ |
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | + | Contact Support |
| + | https:// | ||
| - | Thank you to everyone for your support during this upgrade. | ||
| - | //Updated October 10, 2019// | ||
| - | **BC Libraries Cooperative Support Service Advisory - Sitka' | + | //Updated October 22nd, 2023// |
| - | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https:// | + | < |
| + | <span style=" | ||
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | The Sitka Team has successfully upgraded |
| - | Overdrive will switch | + | **You MUST clear your browser cache before logging into Evergreen |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | + | Wondering what has changed? See our New Features Playlist: |
| + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
| - | //Updated September 30th, 2019// | + | Should you discover any issues, please do the following: |
| - | **BC Libraries Cooperative Support Advisory - Training Server Upgrade** | + | Clear your cache (http:// |
| - | Sitka' | + | Check the Known Bugs list https://bc.libraries.coop/ |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | Check the relevant Sitka documentation |
| - | Training server URL and login credentials can be found here - | + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. |
| - | [[https:// | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before | + | See the 3.11 Upgrade Webpage for more information: |
| + | https:// | ||
| + | Thank you to everyone for your support during this upgrade. | ||
| - | //Updated August 26th, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | ||
| - | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | //Updated October 17th, 2023// |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them. | + | ** |
| + | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
| - | The new group is called, " | + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources |
| - | Please | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please |
| - | //Updated August 6th, 2019// | + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: |
| - | **BC Libraries Cooperative Support Advisory - Sitka' | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | //Updated October 11th, 2023// |
| - | Co-op Support's Evergreen 3.3 upgrade page is now live at https:// | + | **BC Libraries Cooperative Support Service Advisory |
| - | Bookmark this page to share with staff. | + | The Evergreen server |
| - | Please | + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please |
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| - | //Updated July 8th, 2019// | + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. |
| - | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen** | ||
| - | BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night. | + | //Updated September 26th, 2023// |
| - | Libraries | + | **BC Libraries |
| - | The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select a specific due date which includes a specific time. (Daily loans always have 11: | + | **Upgrade to Evergreen 3.11** |
| - | Three new copy alert types have been added to Sitka' | + | We’re upgrading in October! |
| - | 1. Normal Check Out and Check In | + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// |
| - | Alerts | + | Curious about what will change once the upgrade is complete? |
| - | 2. Set status = In Process on Checkin | + | Evergreen 3.11 Preview page - https:// |
| - | 3. Set status | + | New Features in Sitka’s Evergreen |
| - | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | + | **Co-op Support Closure** |
| - | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library | + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Emergency support will continue to be available. |
| - | // | + | // |
| - | **BC Libraries Cooperative Support | + | < |
| - | We are very happy to advise a fix has been applied that should address outstanding issues with creating reports from cloned | + | Want to know what changes the upgrade will bring? |
| - | We appreciate your patience while we and the greater | + | Register now for What’s New in Evergreen |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Not able to make the webinar? |
| + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
| + | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
| - | //Updated May 22, 2019// | ||
| - | **BC Libraries Cooperative Support Development Advisory – Evergreen 3.3 Features and Bug Fixes** | + | //Updated August 10th, 2023// |
| - | We pulled together some of the exciting new features and important bug fixes coming with Evergreen 3.3 and posted them to our Sitka Support | + | **BC Libraries Cooperative |
| - | //Updated May 9, 2019// | + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. |
| + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
| - | **BC Libraries Cooperative Support Development Advisory | + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// |
| + | (This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.) | ||
| - | Co-op Support is happy to advise that we have fixed the OPAC shelving location filters. We appreciate everyone' | + | Registration closes at the end of the day tomorrow Friday, August 11th. |
| - | For more information on OPAC search filters see http:// | ||
| - | If you have any questions please contact us at sitka@bc.libraries.coop. | ||
| + | //Updated July 27th, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
| - | //Updated April 25, 2019// | + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. |
| - | **BC Libraries Cooperative Support Development Advisory - Sitka' | ||
| - | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | + | //Updated July 25, 2023// |
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
| + | |||
| + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
| + | |||
| + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
| + | |||
| + | //Updated July 17, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | |||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| + | |||
| + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
| The secure staff web client login URL will remain the same at https:// | The secure staff web client login URL will remain the same at https:// | ||
| Line 374: | Line 443: | ||
| Staff will be unable to login during the posted upgrade hours. | Staff will be unable to login during the posted upgrade hours. | ||
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. A 3.3 upgrade webpage will be available | + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. |
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated July 12, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** | ||
| + | |||
| + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
| + | |||
| + | //Updated June 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
| + | |||
| + | Co-op Support has identified two current issues with recurring reports: | ||
| + | |||
| + | - Some libraries have recurring reports running that they cannot access | ||
| + | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
| + | |||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
| + | |||
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
| Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated May 31, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy. | ||
| + | |||
| + | http:// | ||
| + | |||
| + | The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy. | ||
| + | |||
| + | All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen. | ||
| + | |||
| + | Information on the permission groups which give access to cataloguing can be found here: http:// | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated May 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** | ||
| + | |||
| + | It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports. | ||
| + | |||
| + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https:// | ||
| + | |||
| + | Additional information on the work can be found here: http:// | ||
| + | |||
| + | //Updated May 11, 2023// | ||
| + | |||
| + | **3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | |||
| + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? | ||
| + | |||
| + | Sitka’s 3rd Party Service Integration policy can be found here: http:// | ||
| + | |||
| + | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// | ||
| + | |||
| + | |||
| + | //Updated May 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The primary database server for Sitka' | ||
| + | |||
| + | There are no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** | ||
| + | |||
| + | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th. | ||
| + | |||
| + | The Evergreen server will be unavailable, | ||
| + | |||
| + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated April 4, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields** | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | //Updated March 14, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** | ||
| + | |||
| + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. | ||
| + | |||
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | |||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | |||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated March 9, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts** | ||
| + | |||
| + | Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips. | ||
| + | |||
| + | **Working Locations** | ||
| + | |||
| + | When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http:// | ||
| + | |||
| + | |||
| + | **Passwords** | ||
| + | |||
| + | If you forget or want to change the password for your library staff account there are multiple ways to reset it. | ||
| + | (http:// | ||
| + | |||
| + | All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http:// | ||
| + | |||
| + | |||
| + | **Closing Staff Accounts** | ||
| + | |||
| + | When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. | ||
| + | (http:// | ||
| + | |||
| + | If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them. | ||
| + | |||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | //Updated March 3, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** | ||
| + | |||
| + | If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https:// | ||
| + | |||
| + | The feedback we gather in this survey will help us plan for 2023 and beyond. | ||
| + | |||
| + | Please share this survey with any staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | |||
| + | //Updated March 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Cover Images are back!** | ||
| + | |||
| + | Content Cafe is back online and cover images are back in the public catalogue and staff client. | ||
| + | |||
| + | //Updated February 24, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down** | ||
| + | |||
| + | Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client. | ||
| + | |||
| + | We are waiting for an update from Baker & Taylor who provide the Content Café service. | ||
| + | |||
| + | |||
| + | //Updated February 22, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** | ||
| + | |||
| + | We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. | ||
| + | |||
| + | Reports - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * how to find out which staff have reporter permissions (https:// | ||
| + | * tips and recommendations on maintaining your reporter data (https:// | ||
| + | * a brand new section on the Report Template Editor (https:// | ||
| + | * more information on the Evergreen database for those interested in modifying and creating report templates (https:// | ||
| + | |||
| + | Holds - https:// | ||
| + | |||
| + | Highlights include: | ||
| + | |||
| + | * a brand new section on working with holds which includes information not previously captured in the documentation (https:// | ||
| + | * updated content and screenshots for managing holds (https:// | ||
| + | * more detailed instructions on how to clear holds from your holds shelf (https:// | ||
| + | * expanded documentation on hopeless holds (https:// | ||
| + | |||
| + | Co-op Support strives to keep our documentation up to date and user friendly. | ||
| + | |||
| + | Help us shape our training offerings and resources for 2023 and beyond. | ||
| + | |||
| + | //Updated February 15, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder** | ||
| + | |||
| + | Co-op Support is looking for your feedback! | ||
| + | |||
| + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| + | |||
| + | If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https:// | ||
| + | |||
| + | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | Thank you to everyone who has already participated; | ||
| + | |||
| + | //Updated February 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** | ||
| + | |||
| + | BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1. | ||
| + | |||
| + | Please contact Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 10, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory | ||
| + | |||
| + | This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th. Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 8, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** | ||
| + | |||
| + | Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th. It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive. | ||
| + | |||
| + | This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release. | ||
| + | |||
| + | Significant bug fixes include: | ||
| + | Staff can no longer delete shelving locations that contain non-deleted items | ||
| + | Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes | ||
| + | The title and descriptions of lists in the public catalogue can once again be edited | ||
| + | Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences | ||
| + | |||
| + | The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023. More information about the annual upgrade, including specific dates, will be communicated in the spring. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| + | |||
| + | |||
| + | //Updated February 2, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** | ||
| + | |||
| + | Due to issues with search term highlighting, | ||
| + | |||
| + | This change affects the staff client and the public catalogue. | ||
| + | |||
| + | Search terms will no longer be highligted in the search results. | ||
| + | |||
| + | |||
| + | //Updated February 1, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** | ||
| + | |||
| + | Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. | ||
| + | |||
| + | The Zoom link for the meeting is: https:// | ||
| + | |||
| + | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| + | |||
| + | Agenda is: https:// | ||
| + | |||
| + | Looking forward to seeing you! | ||
| + | |||
| + | |||
| + | //Updated January 26, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** | ||
| + | |||
| + | Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https:// | ||
| + | |||
| + | We'll aim to keep the meeting to one hour in duration. | ||
| + | |||
| + | The Zoom link for the meeting is: https:// | ||
| + | |||
| + | (The agenda includes additional options for those needing to dial-in via phone or mobile) | ||
| + | |||
| + | We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting. | ||
| + | |||
| + | Looking forward to seeing you next week! | ||
| + | |||
| + | |||
| + | //Updated January 16, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training** | ||
| + | |||
| + | **Co-op Support is looking for your feedback!** | ||
| + | |||
| + | The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. | ||
| + | |||
| + | Please take a few minutes and fill out this survey by //Friday, March 3rd// - https:// | ||
| + | |||
| + | Please share this survey with other staff at your library that use Sitka’s Evergreen. | ||
| + | |||
| + | **New continuing training!** | ||
| + | |||
| + | Join us in February for On the List: Holds Management in Evergreen. | ||
| + | |||
| + | Register now for On the List: Holds Management in Evergreen - https:// | ||
| + | |||
| + | Registration closes at the end of the day //Friday, February 3rd//. | ||
| + | |||
| + | |||
| + | //Updated January 11, 2023// | ||
| + | |||
| + | **Sitka Business Function Group Meeting - February 1st at 11:00am PT** | ||
| + | |||
| + | Thanks very much to everyone who was able to respond to the poll. The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time. | ||
| + | |||
| + | We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, | ||
| + | |||
| + | Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st! | ||
| + | |||
| + | Topic: Sitka Business Function Group Meeting - February 2023 | ||
| + | |||
| + | Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada) | ||
| + | |||
| + | Join Zoom Meeting: https:// | ||
| + | |||
| + | Meeting ID: 838 6144 8338 | ||
| + | |||
| + | Dial by your location | ||
| + | |||
| + | +1 647 558 0588 Canada | ||
| + | +1 778 907 2071 Canada | ||
| + | +1 780 666 0144 Canada | ||
| + | +1 204 272 7920 Canada | ||
| + | +1 438 809 7799 Canada | ||
| + | +1 587 328 1099 Canada | ||
| + | +1 647 374 4685 Canada | ||
| + | |||
| + | Meeting ID: 838 6144 8338 | ||
| + | |||
| + | Find your local number: https:// | ||
| + | |||
| + | //Updated January 4, 2023// | ||
| + | |||
| + | **Sitka Business Function Group Poll** | ||
| + | |||
| + | We're hoping to have a Sitka Business Function Group call in early February. | ||
| + | |||
| + | Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: | ||
| + | |||
| + | We'll follow up asap after the poll closes to firm up the date and to provide more details. | ||
| + | |||
| + | Wishing you all a safe and restful holiday! | ||
| + | |||
| + | Sharon Herbert and the Sitka Team | ||
| + | //Updated January 3, 2023// | ||
| + | **BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen** | ||
| + | Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen. | ||
| + | While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case. | ||
| + | New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen. | ||
| + | Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, | ||
| + | If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http:// | ||
public/news.txt · Last modified: 2024/05/01 11:28 by jennifer
