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public:news [2020/04/16 14:19]
shannon 		public:news [2024/04/26 11:53]
jennifer
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-//Updated April 16, 2020//+//Updated April 26, 2024//
  
 +<html>
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Last Chance to Register for Sharing is Caring: Interlibrary Loans in Evergreen</strong></span></html>
 +
 +Last chance to register for Sharing is Caring: Interlibrary Loans in Evergreen.  
 +
 +Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 
 +
 +Register now https://bc.libraries.coop/support/continuing-training/
 +
 +The Thursday session will be recorded and posted publicly to our Youtube channel.
 +
 +Registration closes at the end of the day Friday, May 3rd.
 +
 +
 +//Updated April 15, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th**
 +
 +Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 
 +
 +Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  
 +
 +All other support inquiries will be followed up on Friday, April 19th. 
 +
 +
 +//Updated April 10, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Continuing Training in May**
 +
 +Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. 
 + 
 +Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 
 +
 +Register now https://bc.libraries.coop/support/continuing-training/
 +
 +The Thursday session will be recorded and posted publicly to our Youtube channel.
 +
 +
 +//Updated April 8, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Support Closure**
 +
 +Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 
 +
 +Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  
 +
 +All other support inquiries will be followed up on Friday, April 19th. 
 +
 +
 +//Updated April 3, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Moving our Servers**
 +
 +The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers.  See the announcement here - https://bc.libraries.coop/news/moving-servers/ 
 +
 +**What does this mean for Sitka & Sitka’s Evergreen?**
 + 
 +Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op's technical efforts will be focused on the cloud migration so we will not be upgrading Sitka’s Evergreen this year. Our next upgrade will be scheduled for late Spring 2025. 
 +
 +Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21.  We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable.  Authentication of 3rd party services is expected to continue during this weekend.  More details will be sent as we know more.  
 +
 +Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October.
 +
 +
 +//Updated April 2, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – New Videos Available**
 +
 +Co-op Support is pleased to announce new videos available now on our YouTube channel.
 +
 +Want to know more about using item or patron statistical categories?  Check out our new playlist Sitka’s Evergreen – Statistical Categories https://www.youtube.com/playlist?list=PLdwlgwBNnH4q5jl538NqQjRpypRzPSmXP
 +
 +Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again?  You can now learn all about editing report templates at a time convenient for you - https://youtu.be/vwrlt8O3J8c
 +
 +Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC
 +
 +
 +//Updated March 25, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Email notices now available in HTML format**
 +
 +Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. 
 +
 +If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”. 
 +
 +For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_changing_your_notifications_action_triggers 
 +
 +Your local system administrators can now view the notification/action trigger templates for your library, though only Co-op Support can make changes. For instructions on viewing your notifications/action triggers see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_viewing_your_notifications_action_triggers 
 +
 +Please contact Co-op Support if you have any questions.
 +
 +
 +//Updated March 7, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting**
 +
 +We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/id/e93MPYJb
 +
 +The poll will close on **March 13th at 5:00pm Pacific**.
 +
 +We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description,  Accessibility and continuing training sessions, as well as information on some Co-op projects. 
 +
 +If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop
 +
 +
 +//Updated March 5, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Continuing Training in March**
 +
 +Last chance to register for More Than Just Cloning: Editing Report Templates!  
 +
 +Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 
 +
 +Register now https://bc.libraries.coop/support/continuing-training/
 +
 +Registration closes at the end of the day Friday, March 8th.
 +
 +This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
 +
 +The Thursday session will be recorded and posted publicly to our Youtube channel.
 +
 +
 +
 +//Updated February 21, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Continuing Training in March**
 +
 +Ready for the next level of reporting?  Join us in March for the continuing training webinar More Than Just Cloning: Editing Report Templates.  
 +
 +Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 
 +
 +Register now https://bc.libraries.coop/support/continuing-training/
 +
 +This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
 +
 +
 +//Updated February 16, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Evergreen International Online Conference**
 +
 +This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community?  Registration is open and early bird pricing ($60 USD) runs until March 1st.  
 +
 +https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/
 +
 +The conference schedule can be found here: https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/2024-conference-schedule/
 +
 +The Evergreen Hackfest will be held April 25th and is a free event.  Interest group meetings will be taking place throughout the day.  These will include the Acquisitions Interest Group, Cataloging Interest Group, Reports Interest Group, the Student Success Working Group and more. 
 +
 +Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists
 +
 +
 +//Updated February 1, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored**  
 +
 +Hello everyone,  
 +
 +All Evergreen services have now been fully restored.  
 +
 +Thank you to all the sites who reported issues.  
 +
 +We apologize for the interruption to services and any inconvenience it may have caused. 
 +
 +
 +
 +//Updated January 31, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
 +
 +Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services.
 +
 +Libraries may find Sitka’s Evergreen slow or unresponsive.
 +
 +Further updates will be posted as we have more information on when services will be fully restored. 
 +
 +We apologize for the inconvenience and thank you for your patience as we resolve this issue.
 +
 +
 +//Updated January 31, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
 +
 +Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible.  
 +
 +Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. 
 +
 +Further updates will be posted as we have more information on when services will be restored.  
 +
 +We apologize for any inconvenience and thank you for your patience as we resolve this issue. 
 +
 +
 +//Updated January 18, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries**
 +
 +**BC Public Libraries** 
 +
 +The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC.  
 +Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/ 
 +
 +Website statistics are included for LibPress libraries. 
 +
 +Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 
 +
 +The preparation of these reports is funded by the BC Public Libraries Branch. 
 +
 +**Manitoba Public Libraries** 
 +
 +Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html 
 +
 +These are the same templates as last year.  We recommend double checking to ensure you’re using the most current templates. 
 +
 +Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/sitka/_using_the_reporter.html 
 +
 +Website statistics for LibPress libraries can be found here:  
 +https://help.libraries.coop/libpress/1-the-basics/1-3-matomo-statistics/current-libpress-statistics/ 
 +
 +**All Other Libraries** 
 +
 +Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually.  Report templates for circulation statistics, collection size and make up, patron counts, and more can be found in the shared Sitka_templates. http://docs.libraries.coop/sitka/_shared_sitka_templates.html#_what_8217_s_in_sitka_templates 
 +
 +
 +
 +//Updated January 16, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords**
 +
 +As we start off the new year here are a few things to check and update. 
 +
 +Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  
 +
 +Library Hours – Are your hours changing for 2024?  Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open. 
 + (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  
 +
 +Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account?  Co-op Support recommends changing your password at least once a year. 
 +
 +(http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords) 
 +
 +You can change your password through the staff client or My Account in the public catalogue. (http://docs.libraries.coop/sitka/_resetting_staff_account_password.html) 
 +
 +Are you a local system administrator?  While you can’t edit your own account in the staff client you  can use the new Send Password Reset Link found on the Edit tab to reset your password. (You must already have an email address in your account for this to work.) 
 +
 +Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. 
 +
 +Not sure how to change your password?  Watch our updated video on managing passwords. 
 +(https://youtu.be/YoB-JG6Y9Sk) 
 +
 +//Updated January 4, 2024//
 +
 +**BC Libraries Cooperative Support Advisory – Continuing Training in January**
 +
 +Last chance to register for Reports for Beginners: Fun with Sitka Templates
 +
 +Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you.
 +
 +The Thursday session will be recorded and posted publicly to our Youtube channel.
 +
 +Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/support/continuing-training/
 +
 +Registration closes at the end of the day Friday, January 5th.
 +
 +//Updated December 19, 2023//
 +
 +**BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd**
 +
 +Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  
 +
 +Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  
 +
 +
 +**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024**
 +
 +Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  
 +
 +Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  
 +
 +Library Staff Accounts - Review the current staff accounts at your library (http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html). Renew any staff accounts that are close to expiring and close accounts for anyone no longer working at your library (http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html).  
 +
 +Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html)  
 +
 +Have questions or requests? Don’t wait to contact Co-op Support.  
 +
 +Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  
 +
 +Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  
 +
 +
 +**BC Libraries Cooperative Support Advisory - Continuing Training in January**
 +
 +Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar.  Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. 
 +
 +The Thursday session will be recorded and posted publicly to our Youtube channel.  
 +
 +Register now for Reports for Beginners: Fun with Sitka Templates webinar - https://bc.libraries.coop/support/continuing-training/ 
 +
 +Registration closes at the end of the day Friday, January 5th. 
 +
 +
 +//Updated November 8, 2023//
 +
 +**BC Libraries Cooperative Support Advisory - Co-op Support Closure**   
 +
 +The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. 
 +
 +Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support.  
 +
 +
 +
 +**BC Libraries Cooperative Support Service Advisory - Post Upgrade Update**
 +
 +Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11.  Staff are working to resolve a couple of outstanding issues in booking and acquisitions; all other reported issues have been resolved. 
 +
 +Wondering how to use the new features? Check out our new features videos  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oP7gl6vmZEOHgMhJr-R4eV 
 +
 +Please continue reporting new issues if you encounter them.  To help us serve you better please do the following: 
 +
 +Clear your cache (you do not need to clear your cookies
 +(http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 
 +
 +Check that the library staff account has the correct working location(s
 +(http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
 + 
 +Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 
 +
 +Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes.
 +https://bc.libraries.coop/support/guidelines-for-support-requests/ 
 +
 +
 +
 +//Updated October 22nd, 2023//
  
 <html> <html>
-<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Search Results Fix Completed.</strong></span></html>+<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.11</strong></span></html> 
  
-Thank you for your patience. We are happy to advise that we have resolved the issue with searching.+The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. 
  
-If you have any questions, please contact us at sitka@bc.libraries.coop+**You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
-//Updated April 16, 2020//+Wondering what has changed? See our New Features Playlist:  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 
  
-**BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.**+Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http://docs.libraries.coop/sitka/ 
  
-Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress.+Should you discover any issues, please do the following: 
  
-If you have any questions, please contact us at sitka@bc.libraries.coop+Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 
  
 +Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 
  
 +Check the relevant Sitka documentation 
  
-//Updated April 15, 2020//+Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/ 
  
-**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Software and Database Upgrade**+See the 3.11 Upgrade Webpage for more information:  
 +https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 
  
-BC Libraries Co-op Support advises we have decided to proceed with Sitka's Evergreen upgrade to release 3.5, from 9:00 PM PDT Saturday May 16 to 5:00 AM PDT Tuesday May 19, 2020.  +Thank you to everyone for your support during this upgrade. 
  
-We are able to bring you the new features and bug fixes with 3.5, on schedule,  because we have taken additional steps to allow patrons to access electronic resources while Evergreen is being upgraded.  So while the web staff client and public catalogue will be unavailable, authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade.  
  
-The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially.    
  
-We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade.  Patrons will be able to access digital resources, while the web staff client and catalogue will be temporarily unavailable. We will post more details about the time frame closer to the date. +//Updated October 17th, 2023//
  
-The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login   +** 
 +BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade**
  
-Staff will be unable to login during the posted upgrade hours.+The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 
  
-As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. +If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 
  
-Co-op Support's Evergreen 3.5 upgrade page is now live at https://bc.libraries.coop/evergreen-3-5/+On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
-Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often.+Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 
  
-Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.5?"  +//Updated October 11th, 2023//
-Sign up here  https://bc.libraries.coop/support/continuing-training/ for your sneak peak at Evergreen 3.5. +
  
-A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public.+**BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade** 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions.+The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 
  
 +If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 
  
 +On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
 +Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 
  
-//Updated April 8, 2020// 
  
-**Co-op Support Advisory - Sitka's Organizational “Tree” is Growing Again:Privacy and Technical Enhancements for 2020 and Beyond**+//Updated September 26th, 2023//
  
-Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”.  We will make the changes overnight Wednesday April 15, 2020 during an after hours service window. +**BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure**
  
-We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries.  The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation.+**Upgrade to Evergreen 3.11**
  
-Sitka patrons will not notice any change in your catalogue.  +We’re upgrading in October!  The Evergreen server will be unavailable from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023.** While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons. 
  
-Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, staff client catalogue, and place hold screens,and in the organizational units view.  +Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 
  
-Staff will no longer be able to view or opt in patrons from outside their opt in zone.+Curious about what will change once the upgrade is complete?  Check out our resources for Evergreen 3.11. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Evergreen 3.11 Preview page - https://bc.libraries.coop/support/sitka/evergreen-3-11-preview/ 
  
 +New Features in Sitka’s Evergreen 3.11 playlist - https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 
  
-//Updated April 1, 2020//+**Co-op Support Closure**
  
-**Co-op Support and Library Closures During COVID-19**+The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. 
  
-BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7.+Emergency support will continue to be available.  If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. 
  
-If your library is closed due to COVID-19,  
  
-Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http://docs.libraries.coop/sitka/_closed_date_editor.html#_emergency_closing +//Updated September 6th, 2023//
-  * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. +
-  * If you have already entered one closure and need to extend the dates you will enter a new emergency closure +
-    * The starting day of the new closure must be set to “today”+
  
-Support for Library Closures During COVID-19 - https://bc.libraries.coop/support/sitka/covid-19/+<strong>BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training</strong>
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Want to know what changes the upgrade will bring?  Don’t forget to sign up for What’s New in Evergreen 3.11 to explore the new features and updates that will be coming.  Registration closes at the end of the day Friday, September 8th.
  
 +Register now for What’s New in Evergreen 3.11 - https://bc.libraries.coop/support/continuing-training/
  
-//Updated March 25, 2020//+Not able to make the webinar?  Stay tuned for new features videos coming later in September.
  
-**Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.**+Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/
  
-Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs.  This form  allows patrons to create a pending patron account,  which can be approved and completed in the staff client. +Check back often as we’ll be adding more resources ahead of the October upgrade.
  
-Information on this feature can be found here:   http://docs.libraries.coop/sitka/_patron_self_registration.html 
  
-If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”.  Libraries can specify the text that appears after the patron submits their form, so please let us know if you want to customize this text.  
  
-In order for patrons to authenticate for your digital resources you must use real patron barcodes.  We strongly recommend using the barcodes on your physical cards; however, if you are unable to access your physical patron cards please contact Support at  sitka@bc.libraries.coop for assistance.+//Updated August 10th, 2023//
  
-We can also batch update patron expiry dates for you,  or you can batch update patron cards using buckets in the staff client. See http://docs.libraries.coop/sitka/_user_buckets.html+**BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training**
  
-Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have.+Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions.
  
 +Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions.
  
-//Updated March 16, 2020 at 11:21 AM PST//+Register now for Purchasing Power – Improvements to Acquisitions webinar – https://bc.libraries.coop/support/continuing-training/ 
 +(This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.)
  
-**Co-op Support and Library Closures During COVID-19**+Registration closes at the end of the day tomorrow Friday, August 11th.
  
-BC Libraries Cooperative staff currently work remotely and regular Support will continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7. 
  
-**In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen:** 
  
-  * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http://docs.libraries.coop/sitka/_closed_date_editor.html#_emergency_closing +//Updated July 27th, 2023//
-  * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. +
-  * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop  +
  
-**You may want to post an announcement on your public catalogue.**  +**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped**
  
-  * A banner with a brief message can be applied to your public catalogue.  Send a ticket to Support with your requested wording. +Co-op Support will stop all recurring reports for former staff accounts **tomorrow**.  
-  * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account.  Any local system administrator can set this up Administration -> Local Administration -> Library Settings Editor+
  
-**Accessing Evergreen Remotely**+If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance.
  
-  * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable to access your library computers and still need to complete tasks, like setting up an emergency closure. 
-  * Please ensure you are using a secure connection when accessing Evergreen. 
-  * Evergreen is not currently accessible via mobile devices. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure.+//Updated July 25, 2023//
  
-//Updated February 20, 2020 at 12:40 PM PST//+**BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** 
 +  
 +The Rogers email-to-SMS gateway is no longer working for sending texts to patrons.  We have contacted them, and they have indicated they will no longer be maintaining this service.  Patrons whose mobility service provider is Rogers or Fido must now choose email or phone for their hold notifications. 
  
-**BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility**+SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. 
  
-The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight.+//Updated July 17, 2023//
  
-While the co-location facility is doing everything possible to minimize disruptions, due to the nature of the repair there is some chance of intermittent network outages between 11:00pm PST Thursday, February 20th and 2:00am PST Friday February 21st.+**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Annual Upgrade**
  
-This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers.+BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen in October 2023. We expect the Evergreen server will be unavailable, from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023**. 
  
-//Updated February 18, 2020 at 12:45 PM PST//+Patrons will still be able to access electronic resources while Evergreen is being upgraded.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade. 
  
-**BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress**+The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login   
  
-Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing,  the problem with placing holds. If you are still receiving the error,  wait a few minutes and try again, and  let us know if still a problem.+Staff will be unable to login during the posted upgrade hours.
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. 
  
-//Updated February 14, 2020//+Please contact us at sitka@bc.libraries.coop if you have any further questions.
  
  
-**BC Libraries Cooperative Support Advisory - Development Updates and New Videos.**+//Updated July 12, 2023//
  
-Co-op Support is happy to advise of a few recent improvements and fixes to Sitka's Evergreen.+**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up**
  
-1) The Overdrive issue in patron's My Account is fixed. The e items checked out screen in My Account downloads individual Overdrive titles correctly.+All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.) 
  
-2) We fixed the display of the  background colour on  the  Add to my list link on all Sitka OPACs, making the text easier to read. +Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates.  
 +  
 +Co-op Support will stop all recurring reports for former staff accounts on July 28th.  Please ensure you have set up any needed new recurring reports before this date.  
  
-3) We have added patron's preferred name field  to paper overdue notices, so if a patron has a preferred name, the notices will now use it by default.+//Updated June 13, 2023//
  
-4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at  +**BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up**
-https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg +
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Co-op Support has identified two current issues with recurring reports:
  
-//Updated February 10, 2020//+  - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. 
 +  - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates.
  
-**BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display**+We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying May 1st 2023 to May 31st 2023 as your time period.
  
-Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses.+This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.
  
-To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”.+Recurring reports that are no longer needed can be stopped by deleting the report definitions and output.  For more information see: http://docs.libraries.coop/sitka/_maintaining_reporter_data.html#_deleting_report_definitions_and_output
  
-Contact us at sitka@bc.libraries.coop if you have any questions.+Co-op Support will stop all recurring reports for former staff accounts on **July 28th**.  Please ensure you have set up any needed new recurring reports before this date.
  
 +Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
  
-//Updated January 31, 2020// 
  
-**BC Libraries Cooperative Staff in the Evergreen Spotlight**+//Updated May 31, 2023//
  
-Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https://evergreen-ils.org/evergreen-community-spotlight-christine-burns/+**BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded**
  
-//Updated January 6th, 2020//+BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy.
  
-** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.**+http://docs.libraries.coop/policy/_cataloguing_policy.html
  
-Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS.+The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy.
  
-To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020.  Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**.+All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen.
  
-Note: The notice text is standard for all libraries and cannot be customized. +Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/policy/_cataloguing_permissions.html
  
-  * (Library Materials Due Soon) +Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
-  * You have items due soon: +
-  * TITLE by AUTHOR due on MM/DD/YYYY+
  
-Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. +//Updated May 25, 2023//
-[[http://docs.libraries.coop/sitka/_account_preferences.html#_notification_preferences]]+
  
-More information is available here - [[http://docs.libraries.coop/sitka/admin-notice.html#_sms_pre_due_notice]]+**BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** 
  
-Contact us at sitka@bc.libraries.coop if you have any questions.+It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports.  The reports published in January counted active patrons with circulations in the last two years but they should count active patrons with circulations in the last three years.  
  
 +The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here -  https://bc.libraries.coop/support/sitka/llb-reports/ 
  
-//Updated December 11, 2019//+Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 
  
 +//Updated May 11, 2023//
  
-**BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.**+**3rd Party Service Integration with Sitka’s Evergreen** 
  
-The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings.+Thinking of investing in new services or products for your patrons that will authenticate against Evergreen?  Don’t forget to fill out the 3rd Party Service Integration With Sitka’s Evergreen  survey first so Co-op staff can assess whether the service or product can be securely integrated with Sitka’s Evergreen.  Libraries should expect it to take **3 to 6 months** for this assessment to be completed from the time the survey is submitted.  Co-op staff cannot begin the assessment until we have the information from the survey.
  
-After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, and servers are using most current settings.+Sitka’s 3rd Party Service Integration policy can be found here: http://docs.libraries.coop/policy/_3rd_party_service_integration.html   
  
-Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure.+The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https://survey.libraries.coop/917743?lang=en
  
-Please contact us at sitka@bc.libraries.coop if you have any questions. 
  
-//Updated November 29, 2019//+//Updated May 1, 2023//
  
-**BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.**+**BC Libraries Cooperative Support Advisory - Database Server Upgrade**
  
-1) Copy Holds sometimes not Targeting.+The primary database server for Sitka's Evergreen has been successfully upgraded to Postgres 14.   
  
-Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue.  Volume holds will target selected local copies, and are not affected by this bug.+There are no changes to any Evergreen functionality. 
  
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
-2) Non Clearable Holds displaying as Clearable on Holds Shelf. 
  
-There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time.  We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed.+**BC Libraries Cooperative Support Advisory - Database Server Upgrade** 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th.   
  
-//Updated November 20, 2019//+The Evergreen server will be unavailable, from 9:00 PM PDT Sunday April 30th to 4:00 AM PDT Monday May 1st.   The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the migration.   
  
-**BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.**+Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. 
  
-In order to replace network hardware that has contributed to recent service disruptions, the Co-op Systems team will  upgrade our routers starting at 7 PM PT, Saturday November 23, 2019. We plan to have this work completed later that evening, by 10 PM PT.  We expect a couple of  5 minute interruptions to connectivity and services during this time, so wished for you to be aware. +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions. 
  
-//Updated November 19, 2019//+//Updated April 4, 2023//
  
-**BC Libraries Cooperative Support Advisory- Service Update**+**BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields**
  
 +Register now for Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.
  
-Sitka's Evergreen experienced some intermittent slowness and access issues this morning.  +We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 
  
-Full service has been restored, and we are continuing to monitor.+Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
-We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported.+Registration closes at the end of the day Thursday, April 6th.
  
-Please contact us at sitka@bc.libraries.coop if you have any questions. 
  
-//Updated November 14, 2019//+//Updated March 14, 2023//
  
 +**BC Libraries Cooperative Support Advisory - Continuing Training in April**
  
-**BC Libraries Cooperative Support Advisory**+Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.
  
 +We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 
  
-Sitka's Evergreen experienced some intermittent slowness and access issues this afternoon. +Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
-Service has been restored, but we are continuing to monitor.+Registration closes at the end of the day Thursday, April 6th.
  
-We apologize for the inconvenience. Thank you very much for your patience. 
  
  
-//Updated November 14, 2019//+//Updated March 9, 2023//
  
-**BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.**+**BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts**
  
-We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication.+Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips.
  
-Please remember that during changes in Co-op Support staff service levels,  or after hours, emergency server support is always available at 1-888-848-9250, #9.+**Working Locations**
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
  
  
-//Updated November 8, 2019//+**Passwords**
  
-**BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.**+If you forget or want to change the password for your library staff account there are multiple ways to reset it. 
 +(http://docs.libraries.coop/sitka/_resetting_staff_account_password.html)
  
-Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received.+All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords)
  
-On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. 
  
-Emergency server support is not affected by this temporary change in service levels.+**Closing Staff Accounts**
  
-Please contact us at sitka@bc.libraries.coop for further information.+When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen. 
 +(http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html)
  
 +If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them.
  
-//Updated November 6, 2019// 
  
-**BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report**+Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
  
-Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019.+//Updated March 3, 2023//
  
-1) Holds Shelf fix to resolve  a problem with some holds not appearing on Holds Shelf.+**BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey** 
  
-2) Adding Preferred Name to Custom Hold Slips fix+If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https://survey.libraries.coop/554798?lang=en
  
-In Evergreen 3.3 a patron's preferred name can be recorded in their account.  For paper overdues and email notifications the preferred name is used, if present. +The feedback we gather in this survey will help us plan for 2023 and beyond.
-The Sitka default hold slip also uses preferred name.  If you have a custom hold slip you can update your template to use preferred name as follows.+
  
-  -  Go to Administration -> Workstation -> Print Templates +Please share this survey with any staff at your library that use Sitka’s Evergreen.
-  -  Select the Hold Shelf Slip template. +
-  -  Copy your existing template into Notepad +
-  -  In Evergreen click Reset to Default **TWICE**. +
-  -  The coding for preferred name will be added.  Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. +
-  -  Click Save Locally+
  
-**Notification of issues with unfilled Copy Holds.**+Thank you to everyone who has already participated; your feedback is greatly appreciated.
  
-There have been reports of unfilled Copy level holds post upgrade.  For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. 
  
-If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds.+//Updated March 1, 2023//
  
-Shared Folders>Templates>Sitka Templates>Holds> "Unfilled Copy Level Holds without a Target Copy".  Please cancel any outstanding Copy holds,  and re-place them as Volume holds. We will update everyone with our progress on a fix.+**BC Libraries Cooperative Support Advisory - Cover Images are back!**
  
-See Sitka's Evergreen documentation for information about the different types of holds and how to manage them. http://docs.libraries.coop/sitka/_holds.html#_volume_and_copy_level_hold+Content Cafe is back online and cover images are back in the public catalogue and staff client. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions+//Updated February 24, 2023//
  
 +**BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down**
  
 +Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client.
  
-//Updated October 30, 2019//+We are waiting for an update from Baker & Taylor who provide the Content Café service.
  
-**BC Libraries Cooperative Advisory - Jeff Davis Named to  Evergreen Core Committer Team.** 
  
-During our busy post upgrade period,  Co-op Support would like to take a minute to advise that Co-op staff Jeff Davis was recently named a core committer in the international Evergreen community.  Thanks to Jeff and all the Evergreen core committers for their hard work in growing and maintaining Evergreen!  +//Updated February 22, 2023//
-You can find out more at  http://ow.ly/qCvo50wQKlA +
  
-If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop+**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation** 
  
 +We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features. 
  
-//Updated October 13, 2019//+Reports - https://docs.libraries.coop/sitka/_reports.html 
  
-**BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3**+Highlights include: 
  
-The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS.+  * how to find out which staff have reporter permissions (https://docs.libraries.coop/sitka/_accessing_the_reporter.html)  
 +  * tips and recommendations on maintaining your reporter data (https://docs.libraries.coop/sitka/_maintaining_reporter_data.html)  
 +  * a brand new section on the Report Template Editor (https://docs.libraries.coop/sitka/_report_template_editor.html)  
 +  * more information on the Evergreen database for those interested in modifying and creating report templates (https://docs.libraries.coop/sitka/_the_evergreen_database.html) 
  
-Wondering what has changed? See our New Features Playlist:  +Holds - https://docs.libraries.coop/sitka/_holds.html 
-https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh+
  
-Sitka’s Evergreen 3.3 Documentation is now available at: http://docs.libraries.coop/sitka/+Highlights include: 
  
-Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers.+  * a brand new section on working with holds which includes information not previously captured in the documentation (https://docs.libraries.coop/sitka/_holds.html#_working_with_holds)  
 +  * updated content and screenshots for managing holds (https://docs.libraries.coop/sitka/_managing_holds.html)  
 +  * more detailed instructions on how to clear holds from your holds shelf (https://docs.libraries.coop/sitka/_holds_shelf.html)  
 +  * expanded documentation on hopeless holds (https://docs.libraries.coop/sitka/_hopeless_holds.html) and hold policies (https://docs.libraries.coop/sitka/_hold_policies.html)
  
-Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT).+Co-op Support strives to keep our documentation up to date and user friendly.  If you’re not finding the information you need or if documentation is unclear or doesn’t match what you see in Sitka’s Evergreen please let us know by submitting a ticket to sitka@bc.libraries.coop so we can improve it.   
 + 
 +Help us shape our training offerings and resources for 2023 and beyond.  If you haven’t already, please take a few minutes before March 3rd and fill out Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798?lang=en 
 + 
 +//Updated February 15, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder**  
 + 
 +Co-op Support is looking for your feedback!    
 + 
 +The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond. 
    
-Emergency Support is not affected by the holiday closure.+If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798?lang=en  
 + 
 +Please share this survey with other staff at your library that use Sitka’s Evergreen.  
 + 
 +Thank you to everyone who has already participated; your feedback is greatly appreciated.  
 + 
 +//Updated February 13, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1** 
 + 
 +BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1.   
 + 
 +Please contact Support at sitka@bc.libraries.coop if you have any questions. 
 + 
 + 
 +//Updated February 10, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory  - Reminder : Sitka’s Evergreen to be Rolled Up to Version 3.9.1** 
 + 
 +This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th.  Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th.   
 + 
 +This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release.   
 + 
 +Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. 
 + 
 + 
 +//Updated February 8, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1** 
 + 
 +Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th.  It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive.  
 + 
 +This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release.   
 + 
 +Significant bug fixes include: 
 +Staff can no longer delete shelving locations that contain non-deleted items 
 +Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes  
 +The title and descriptions of lists in the public catalogue can once again be edited 
 +Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences 
 + 
 +The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023.  More information about the annual upgrade, including specific dates, will be communicated in the spring. 
 + 
 +Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. 
 + 
 + 
 +//Updated February 2, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue** 
 + 
 +Due to issues with search term highlighting, we've disabled it temporarily. 
 + 
 +This change affects the staff client and the public catalogue. 
 + 
 +Search terms will no longer be highligted in the search results. 
 + 
 + 
 +//Updated February 1, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today** 
 + 
 +Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group. 
 + 
 +The Zoom link for the meeting is: https://us02web.zoom.us/j/83861448338 
 + 
 +(The agenda includes additional options for those needing to dial-in via phone or mobile) 
 + 
 +Agenda is:  https://bc.libraries.coop/wp-content/uploads/2023/01/Sitka-BFG-Agenda-February-1-2023-1.pdf 
 + 
 +Looking forward to seeing you! 
 + 
 + 
 +//Updated January 26, 2023// 
 + 
 +**BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting** 
 + 
 +Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https://bc.libraries.coop/wp-content/uploads/2023/01/Sitka-BFG-Agenda-February-1-2023-1.pdf
  
-Should you discover any issues, please contact us at sitka@bc.libraries.coop+We'll aim to keep the meeting to one hour in duration.
  
-Thank you to everyone for your support during this upgrade.+The Zoom link for the meeting is: https://us02web.zoom.us/j/83861448338
  
-//Updated October 10, 2019//+(The agenda includes additional options for those needing to dial-in via phone or mobile)
  
-**BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade**+We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting.
  
-The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https://bc.libraries.coop/evergreen-3-3/]]. While you are there, watch the new features playlist too. [[https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh]].+Looking forward to seeing you next week!
  
-If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, you need to ensure workstations are configured correctly before closing on October 12, 2019. Please follow posted instructions [[http://docs.libraries.coop/sitka/_offline_circulation.html#_set_up_workstations_for_offline_circulation]] or view the playlist, [[https://www.youtube.com/playlist?list=PLdwlgwBNnH4q14tza_jbdyEDfEmT-FQcu]]  but do NOT attempt to Download block list (step #3), it has a known error. 
  
-Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https://bc.libraries.coop/evergreen-3-3/]].+//Updated January 16, 2023//
  
-Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.+**BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training**
  
 +**Co-op Support is looking for your feedback!**  
  
-//Updated September 30th, 2019//+The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond.
  
-**BC Libraries Cooperative Support Advisory - Training Server Upgrade**+Please take a few minutes and fill out this survey by //Friday, March 3rd// - https://survey.libraries.coop/554798?lang=en
  
-Sitka's Evergreen Training Server has been updated to Evergreen version 3.3+Please share this survey with other staff at your library that use Sitka’s Evergreen.
  
-You can log in to the training server to check out the new features before our upgrade on October 12th-14th+**New continuing training!**
  
-Training server URL and login credentials can be found here -  +Join us in February for On the List: Holds Management in Evergreen.  This webinar will look at best practices for your hold workflows as well as delve into hold groups and hopeless holds. 
-[[https://bc.libraries.coop/docs/sitka-training-server-access/]]  +
-(website login required).+
  
-Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade.+Register now for On the List: Holds Management in Evergreen - https://bc.libraries.coop/support/continuing-training/
  
 +Registration closes at the end of the day //Friday, February 3rd//.
  
-//Updated August 26th, 2019// 
  
-**BC Libraries Cooperative Support Advisory - Adjustment of Library List**+//Updated January 11, 2023//
  
-We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. +**Sitka Business Function Group Meeting - February 1st at 11:00am PT**
  
-Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them.+Thanks very much to everyone who was able to respond to the poll.  The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time.
  
-The new group is called, "Sea to Sky Library Group", with shortname of STSK. The new group is on the federation level, right under Sitka. You will notice the change on the catalogue, patron edit and other places where the library tree is displayed.+We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, the planned February feature ”roll-up”, and continuing training opportunities.
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. +Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st!
  
-//Updated August 6th, 2019//+Topic: Sitka Business Function Group Meeting - February 2023
  
-**BC Libraries Cooperative Support Advisory - Sitka's Evergreen Upgrade Webinars and Web Page**+Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada)
  
-Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.3?" Sign up here  [[https://bc.libraries.coop/support/continuing-training/]] for your sneak peak at Evergreen 3.3.+Join Zoom Meeting: https://us02web.zoom.us/j/83861448338
  
-Co-op Support's Evergreen 3.3 upgrade page is now live at https://bc.libraries.coop/evergreen-3-3/+Meeting ID: 838 6144 8338
  
-Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. You can link to the upgrade page from Evergreen's splash page by clicking on the Get Help icon.+Dial by your location
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. +        +1 647 558 0588 Canada 
 +        +1 778 907 2071 Canada 
 +        +1 780 666 0144 Canada 
 +        +1 204 272 7920 Canada 
 +        +1 438 809 7799 Canada 
 +        +1 587 328 1099 Canada 
 +        +1 647 374 4685 Canada
  
 +Meeting ID: 838 6144 8338
  
-//Updated July 8th, 2019//+Find your local number: https://us02web.zoom.us/u/kzA8zwRBA
  
-**BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen**+//Updated January 4, 2023//
  
-BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night.+**Sitka Business Function Group Poll**
  
-Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list.  Work on further improving check in is ongoing in the Evergreen community.+We're hoping to have a Sitka Business Function Group call in early February.
  
-The Due Date Time Picker is now available in Check Out.  When checking out hourly loans staff can now select a specific due date which includes a specific time.  (Daily loans always have 11:59pm/23:59pm as the due date time regardless of what is selected for due date time.)   Further information can be found in our documentation.+Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: https://doodle.com/meeting/participate/id/boVG7wNa
  
-Three new copy alert types have been added to Sitka's Evergreen.+We'll follow up asap after the poll closes to firm up the date and to provide more details.
  
-1. Normal Check Out and Check In+Wishing you all a safe and restful holiday!
  
-Alerts will appear at both Check Out and Check In.+Sharon Herbert and the Sitka Team
  
-2. Set status = In Process on Checkin 
  
-3. Set status = Cataloguing on Checkin+//Updated January 3, 2023//
  
-These copy alerts can be used to override Reshelving status on Check In.  The temporary checkbox must be checked.+**BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen**
  
-Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively.+Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen.  These 3rd party services include products such as self-check, electronic resources, public workstation authentication, equipment lockers, etc.
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case.
  
 +New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen.  Libraries should expect it to take 3 to 6 months for this assessment to be completed from the time the request is submitted.
  
 +Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, support from the vendor, and the library’s IT support expertise and availability.
  
 +If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http://docs.libraries.coop/policy/_3rd_party_service_integration.html) and complete the 3rd Party Service Integration With Sitka’s Evergreen survey (https://survey.libraries.coop/917743?lang=en).
public/news.txt · Last modified: 2024/05/01 11:28 by jennifer

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