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| - | Co-op Support would like to remind everyone | + | We're changing how Overdrive/ |
| + | |||
| + | Library staff do not need to do anything. The Overdrive team will start switching over libraries on **Monday May 13th and they expect to have the change completed for all the subscribed libraries by Friday May 31st**. | ||
| - | **We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020** | + | Patrons may be prompted |
| - | Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable. | + | Please contact Co-op Support if you have any questions. |
| - | Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM. | + | //Updated May 1, 2024// |
| - | If you would like to register for one of the sessions, please sign-up here https:// | + | **BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up** |
| + | Co-op Support is continuing work to streamline the circulation modifier list. | ||
| - | //Updated April 16, 2020// | + | We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**: |
| + | * 1-day-loan | ||
| + | * 2-day-loan | ||
| + | * 2-hour-loan | ||
| + | * 3-day-loan | ||
| + | * 7-day loan | ||
| - | **BC Libraries Cooperative Support Advisory – Search Results Fix Completed.** | + | Items still using these circulation modifiers on June 5th will be updated to use “book” instead. |
| - | Thank you for your patience. We are happy to advise that we have resolved the issue with searching. | + | __Why are we removing these modifiers? |
| - | If you have any questions, please contact us at sitka@bc.libraries.coop | + | These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier. |
| - | //Updated April 16, 2020// | + | http://docs.libraries.coop/sitka/_circulation_policies.html# |
| - | **BC Libraries Cooperative | + | This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support |
| - | Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. | + | __What do you need to do before June 5th?__ |
| - | If you have any questions, please contact | + | Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to. |
| + | We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http:// | ||
| + | If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http:// | ||
| - | //Updated April 15, 2020// | + | Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html# |
| - | **BC Libraries Cooperative Development Advisory | + | Please contact Co-op Support if you have any questions. |
| - | BC Libraries Co-op Support advises we have decided to proceed with Sitka' | + | //Updated April 29, 2024// |
| - | We are able to bring you the new features and bug fixes with 3.5, on schedule, | + | **BC Libraries Cooperative Support Advisory – Sitka Follow-up |
| - | The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially. | + | BC Libraries Cooperative sent out a [[https:// |
| - | We are also upgrading | + | The leaked log file contained |
| - | The secure staff web client login URL will remain | + | Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. |
| - | Staff will be unable to login during | + | The exploit which allowed |
| - | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | + | Please follow this link to understand |
| - | Co-op Support' | ||
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. | + | //Updated April 26, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative |
| - | Sign up here https:// | + | |
| - | A video covering the new features in 3.5 will also be available in May and we are planning | + | Last chance |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | Sharing is what libraries |
| + | Register now https:// | ||
| + | The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | Registration closes at the end of the day Friday, May 3rd. | ||
| - | //Updated April 8, 2020// | ||
| - | **Co-op Support Advisory - Sitka' | + | //Updated April 15, 2024// |
| - | Co-op Support | + | **BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th** |
| - | We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries. The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| - | Sitka patrons will not notice any change in your catalogue. | + | Emergency telephone support is available. If you are unable to access Evergreen, |
| - | Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, | + | All other support inquiries |
| - | Staff will no longer be able to view or opt in patrons from outside their opt in zone. | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated April 10, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Continuing Training in May** | ||
| - | //Updated April 1, 2020// | + | Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen. |
| + | |||
| + | Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. | ||
| - | **Co-op Support and Library Closures During COVID-19** | + | Register now https:// |
| - | BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone. | + | The Thursday session will be recorded |
| - | If your library is closed due to COVID-19, | ||
| - | Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http://docs.libraries.coop/sitka/_closed_date_editor.html# | + | //Updated April 8, 2024// |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | * If you have already entered one closure and need to extend the dates you will enter a new emergency closure | + | |
| - | * The starting day of the new closure must be set to “today” | + | |
| - | Support | + | **BC Libraries Cooperative |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. |
| + | Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. | ||
| - | //Updated March 25, 2020// | + | All other support inquiries will be followed up on Friday, April 19th. |
| - | **Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.** | ||
| - | Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs. | + | //Updated April 3, 2024// |
| - | Information on this feature can be found here: | + | **BC Libraries Cooperative Support Advisory – Moving our Servers** |
| - | If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop | + | The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. |
| - | In order for patrons | + | **What does this mean for Sitka & Sitka’s Evergreen? |
| + | |||
| + | Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op' | ||
| - | We can also batch update patron expiry dates for you, or you can batch update patron cards using buckets in the staff client. | + | Sitka’s Evergreen move to the cloud is planned |
| - | Co-op Support continues to work regular support hours and can assist | + | Other Co-op services that interact |
| - | // | + | // |
| - | **Co-op Support | + | **BC Libraries Cooperative |
| - | BC Libraries Cooperative staff currently work remotely and regular | + | Co-op Support |
| - | **In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen:** | + | Want to know more about using item or patron statistical categories? |
| - | * Use the Emergency Closing option in the Closed Dates Editor | + | Missed |
| - | * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. | + | |
| - | * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop | + | |
| - | **You may want to post an announcement on your public catalogue.** | + | Don’t forget we have other continuing training webinars recorded and available |
| - | * A banner with a brief message can be applied to your public catalogue. | ||
| - | * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account. | ||
| - | **Accessing Evergreen Remotely** | + | //Updated March 25, 2024// |
| - | | + | **BC Libraries Cooperative Support Advisory – Email notices now available in HTML format** |
| - | | + | |
| - | | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure. | + | Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. |
| - | //Updated February 20, 2020 at 12:40 PM PST// | + | If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”. |
| - | **BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility** | + | For guidance on what to include in your ticket to facilitate us making these changes, please see: http:// |
| - | The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight. | + | Your local system administrators can now view the notification/ |
| - | While the co-location facility is doing everything possible to minimize disruptions, | + | Please contact Co-op Support if you have any questions. |
| - | This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Thank you to all the sites that reported so promptly. We are happy to advise | + | We're planning |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | The poll will close on **March 13th at 5:00pm Pacific**. |
| - | //Updated February 14, 2020// | + | We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description, |
| + | If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop | ||
| - | **BC Libraries Cooperative Support Advisory - Development Updates and New Videos.** | ||
| - | Co-op Support is happy to advise of a few recent improvements and fixes to Sitka' | + | //Updated March 5, 2024// |
| - | 1) The Overdrive issue in patron' | + | **BC Libraries Cooperative Support Advisory – Continuing Training |
| - | 2) We fixed the display of the background colour on the Add to my list link on all Sitka OPACs, making the text easier to read. | + | Last chance to register for More Than Just Cloning: Editing Report Templates! |
| - | 3) We have added patron' | + | Have you got the hang of cloning report templates and want to learn how to do more? This session |
| - | 4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at | + | Register now https://bc.libraries.coop/support/continuing-training/ |
| - | https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg | + | |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Registration closes |
| - | //Updated February 10, 2020// | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | **BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display** | + | The Thursday session will be recorded and posted publicly to our Youtube channel. |
| - | Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses. | ||
| - | To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. | ||
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated February 21, 2024// |
| + | **BC Libraries Cooperative Support Advisory – Continuing Training in March** | ||
| - | //Updated January 31, 2020// | + | Ready for the next level of reporting? |
| - | **BC Libraries Cooperative Staff in the Evergreen Spotlight** | + | Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. |
| - | Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https://evergreen-ils.org/evergreen-community-spotlight-christine-burns/ | + | Register now https://bc.libraries.coop/support/ |
| - | //Updated January 6th, 2020// | + | This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. |
| - | ** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.** | ||
| - | Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS. | + | //Updated February 16, 2024// |
| - | To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020. Please use the subject | + | **BC Libraries Cooperative Support Advisory – Evergreen International Online Conference** |
| - | Note: The notice text is standard for all libraries | + | This year the annual Evergreen International Conference |
| - | * (Library Materials Due Soon) | + | https://evergreen-ils.org/ |
| - | * You have items due soon: | + | |
| - | * TITLE by AUTHOR due on MM/DD/YYYY | + | |
| - | Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. | + | The conference schedule can be found here: https://evergreen-ils.org/conference/ |
| - | [[http://docs.libraries.coop/sitka/_account_preferences.html# | + | |
| - | More information | + | The Evergreen Hackfest will be held April 25th and is a free event. |
| - | Contact us at sitka@bc.libraries.coop if you have any questions. | + | Recordings from past conferences can be found here: https://www.youtube.com/ |
| - | // | + | // |
| + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored** | ||
| - | **BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.** | + | Hello everyone, |
| - | The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s | + | All Evergreen |
| - | After the change, we recommend that when you edit any of your library settings, it is best practice | + | Thank you to all the sites who reported issues. |
| - | Co-op Support will be closed | + | We apologize |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | //Updated November 29, 2019// | ||
| - | **BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.** | + | //Updated January 31, 2024// |
| - | 1) Copy Holds sometimes not Targeting. | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/ |
| - | Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue. | + | Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services. |
| + | Libraries may find Sitka’s Evergreen slow or unresponsive. | ||
| - | 2) Non Clearable Holds displaying | + | Further updates will be posted |
| - | There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time. | + | We apologize for the inconvenience |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory- | + | **BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024** |
| - | In order to replace network hardware that has contributed to recent service disruptions, | + | Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working |
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | Libraries may find Sitka’s Evergreen slow or unresponsive |
| - | //Updated November 19, 2019// | + | Further updates will be posted as we have more information on when services will be restored. |
| - | **BC Libraries Cooperative Support Advisory- Service Update** | + | We apologize for any inconvenience and thank you for your patience as we resolve this issue. |
| - | Sitka' | + | //Updated January 18, 2024// |
| - | Full service has been restored, and we are continuing to monitor. | + | **BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries** |
| - | We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported. | + | **BC Public Libraries** |
| - | Please contact us at sitka@bc.libraries.coop | + | The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. |
| + | Find and download your spreadsheet here: https://bc.libraries.coop/ | ||
| - | //Updated November 14, 2019// | + | Website statistics are included for LibPress libraries. |
| + | Additional information on the work can be found here: http:// | ||
| - | **BC Libraries | + | The preparation of these reports is funded by the BC Public |
| + | **Manitoba Public Libraries** | ||
| - | Sitka's Evergreen experienced some intermittent slowness and access issues this afternoon. | + | Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/ |
| - | Service has been restored, but we are continuing | + | These are the same templates as last year. We recommend double checking |
| - | We apologize for the inconvenience. Thank you very much for your patience. | + | Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/ |
| + | Website statistics for LibPress libraries can be found here: | ||
| + | https:// | ||
| - | //Updated November 14, 2019// | + | **All Other Libraries** |
| - | **BC Libraries Cooperative Support Advisory | + | Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. |
| - | We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. | ||
| - | Please remember that during changes in Co-op Support staff service levels, | ||
| - | Please contact us at sitka@bc.libraries.coop if you have any questions. | + | //Updated January 16, 2024// |
| + | **BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords** | ||
| - | //Updated November 8, 2019// | + | As we start off the new year here are a few things to check and update. |
| - | **BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** | + | Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http:// |
| - | Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting | + | Library Hours – Are your hours changing for 2024? Make sure to update your hours of operation |
| + | | ||
| - | On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist | + | Library Staff Passwords – Do you remember when you last changed |
| - | Emergency server support is not affected by this temporary change in service levels. | + | (http:// |
| - | Please contact us at sitka@bc.libraries.coop | + | You can change your password through the staff client or My Account in the public catalogue. (http:// |
| + | Are you a local system administrator? | ||
| - | //Updated November 6, 2019// | + | Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. |
| - | **BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** | + | Not sure how to change your password? |
| + | (https:// | ||
| - | Two fixes will be applied to Sitka' | + | //Updated January 4, 2024// |
| - | 1) Holds Shelf fix to resolve a problem with some holds not appearing on Holds Shelf. | + | **BC Libraries Cooperative Support Advisory – Continuing Training in January** |
| - | 2) Adding Preferred Name to Custom Hold Slips fix | + | Last chance |
| - | In Evergreen | + | Start off the new year with an introduction to the Evergreen |
| - | The Sitka default hold slip also uses preferred name. If you have a custom hold slip you can update your template to use preferred name as follows. | + | |
| - | - Go to Administration -> Workstation -> Print Templates | + | The Thursday session |
| - | - Select the Hold Shelf Slip template. | + | |
| - | - Copy your existing template into Notepad | + | |
| - | - In Evergreen click Reset to Default **TWICE**. | + | |
| - | - | + | |
| - | - Click Save Locally | + | |
| - | **Notification of issues | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/ |
| - | There have been reports | + | Registration closes at the end of the day Friday, January 5th. |
| - | If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. | + | //Updated December 19, 2023// |
| - | Shared Folders> | + | **BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd** |
| - | See Sitka' | + | Co-op Support will be closed |
| - | Please contact | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January. |
| + | **BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024** | ||
| - | //Updated October 30, 2019// | + | Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html) |
| - | **BC Libraries Cooperative Advisory | + | Library Hours - Take a moment |
| - | During our busy post upgrade period, | + | Library Staff Accounts |
| - | You can find out more at http://ow.ly/qCvo50wQKlA | + | |
| - | If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop | + | Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http:// |
| + | Have questions or requests? Don’t wait to contact Co-op Support. | ||
| - | //Updated October 13, 2019// | + | Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024. |
| - | **BC Libraries Cooperative Support Service Advisory - Welcome | + | Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable |
| - | The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. | ||
| - | Wondering what has changed? See our New Features Playlist: | + | **BC Libraries Cooperative Support Advisory - Continuing Training in January** |
| - | https:// | + | |
| - | Sitka’s Evergreen 3.3 Documentation | + | Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar. |
| - | Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart | + | The Thursday session will be recorded and posted publicly |
| - | Please note regular | + | Register now for Reports for Beginners: Fun with Sitka Templates webinar - https:// |
| + | |||
| + | Registration closes at the end of the day Friday, January 5th. | ||
| + | |||
| + | |||
| + | //Updated November 8, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Co-op Support | ||
| + | |||
| + | The BC Libraries Cooperative will be closed | ||
| + | |||
| + | Emergency support | ||
| + | |||
| + | |||
| + | |||
| + | **BC Libraries Cooperative | ||
| + | |||
| + | Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11. Staff are working to resolve a couple of outstanding issues in booking and acquisitions; | ||
| + | |||
| + | Wondering how to use the new features? Check out our new features videos | ||
| + | |||
| + | Please continue reporting new issues if you encounter them. To help us serve you better please do the following: | ||
| + | |||
| + | Clear your cache (you do not need to clear your cookies | ||
| + | (http:// | ||
| + | |||
| + | Check that the library staff account has the correct working location(s | ||
| + | (http:// | ||
| - | Emergency Support is not affected by the holiday closure. | + | Check the Known Bugs list https:// |
| + | |||
| + | Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
| + | https:// | ||
| + | |||
| + | |||
| + | |||
| + | //Updated October 22nd, 2023// | ||
| + | |||
| + | < | ||
| + | <span style=" | ||
| + | |||
| + | The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. | ||
| + | |||
| + | **You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http:// | ||
| + | |||
| + | Wondering what has changed? See our New Features Playlist: | ||
| + | |||
| + | Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http:// | ||
| + | |||
| + | Should you discover any issues, please do the following: | ||
| + | |||
| + | Clear your cache (http:// | ||
| + | |||
| + | Check the Known Bugs list https:// | ||
| + | |||
| + | Check the relevant Sitka documentation | ||
| + | |||
| + | Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. | ||
| + | |||
| + | See the 3.11 Upgrade Webpage for more information: | ||
| + | https:// | ||
| + | |||
| + | Thank you to everyone for your support during this upgrade. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated October 17th, 2023// | ||
| + | |||
| + | ** | ||
| + | BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
| + | |||
| + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
| + | |||
| + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| + | |||
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | |||
| + | //Updated October 11th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Service Advisory - Reminder Sitka' | ||
| + | |||
| + | The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, | ||
| + | |||
| + | If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. | ||
| + | |||
| + | On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared: | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. | ||
| + | |||
| + | |||
| + | //Updated September 26th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure** | ||
| + | |||
| + | **Upgrade to Evergreen 3.11** | ||
| + | |||
| + | We’re upgrading in October! | ||
| + | |||
| + | Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https:// | ||
| + | |||
| + | Curious about what will change once the upgrade is complete? | ||
| + | |||
| + | Evergreen 3.11 Preview page - https:// | ||
| + | |||
| + | New Features in Sitka’s Evergreen 3.11 playlist - https:// | ||
| + | |||
| + | **Co-op Support Closure** | ||
| + | |||
| + | The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. | ||
| + | |||
| + | Emergency | ||
| + | |||
| + | |||
| + | //Updated September 6th, 2023// | ||
| + | |||
| + | < | ||
| + | |||
| + | Want to know what changes the upgrade will bring? | ||
| + | |||
| + | Register now for What’s New in Evergreen 3.11 - https:// | ||
| + | |||
| + | Not able to make the webinar? | ||
| + | |||
| + | Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https:// | ||
| + | |||
| + | Check back often as we’ll be adding more resources ahead of the October upgrade. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated August 10th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training** | ||
| + | |||
| + | Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions. | ||
| + | |||
| + | Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions. | ||
| + | |||
| + | Register now for Purchasing Power – Improvements to Acquisitions webinar – https:// | ||
| + | (This webinar | ||
| + | |||
| + | Registration closes at the end of the day tomorrow Friday, August 11th. | ||
| + | |||
| + | |||
| + | |||
| + | //Updated July 27th, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped** | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts **tomorrow**. | ||
| + | |||
| + | If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance. | ||
| + | |||
| + | |||
| + | //Updated July 25, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** | ||
| + | |||
| + | The Rogers email-to-SMS gateway is no longer working for sending texts to patrons. | ||
| + | |||
| + | SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. | ||
| + | |||
| + | //Updated July 17, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Development Advisory - Sitka' | ||
| + | |||
| + | BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka' | ||
| + | |||
| + | Patrons will still be able to access electronic resources while Evergreen is being upgraded. | ||
| + | |||
| + | The secure staff web client login URL will remain the same at https:// | ||
| + | |||
| + | Staff will be unable to login during the posted upgrade hours. | ||
| + | |||
| + | As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. | ||
| + | |||
| + | Please contact us at sitka@bc.libraries.coop if you have any further questions. | ||
| + | |||
| + | |||
| + | //Updated July 12, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up** | ||
| + | |||
| + | All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on July 28th. Please ensure you have set up any needed new recurring reports before this date. | ||
| + | |||
| + | //Updated June 13, 2023// | ||
| + | |||
| + | **BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up** | ||
| + | |||
| + | Co-op Support has identified two current issues with recurring reports: | ||
| + | |||
| + | - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. | ||
| + | - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates. | ||
| + | |||
| + | We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library. | ||
| + | |||
| + | This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it. | ||
| + | |||
| + | Recurring reports that are no longer needed can be stopped by deleting the report definitions and output. | ||
| + | |||
| + | Co-op Support will stop all recurring reports for former staff accounts on **July 28th**. | ||
| + | |||
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | Should you discover any issues, please contact us at sitka@bc.libraries.coop | ||
| - | Thank you to everyone for your support during this upgrade. | + | //Updated May 31, 2023// |
| - | //Updated | + | **BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation |
| - | **BC Libraries Cooperative Support | + | BC Libraries Cooperative Support |
| - | The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https://bc.libraries.coop/ | + | http://docs.libraries.coop/ |
| - | If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, | + | The updated documentation clarifies |
| - | Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https:// | + | All library staff with cataloguing access MUST read the updated policy |
| - | Please contact us at sitka@bc.libraries.coop | + | Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/ |
| + | Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions. | ||
| - | // | + | // |
| - | **BC Libraries Cooperative Support Advisory | + | **BC Libraries Cooperative Support Advisory |
| - | Sitka' | + | It has been brought |
| - | You can log in to the training server to check out the new features before our upgrade on October 12th-14th | + | The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here - https:// |
| - | Training server URL and login credentials | + | Additional information on the work can be found here: http://docs.libraries.coop/ |
| - | [[https://bc.libraries.coop/ | + | |
| - | (website login required). | + | |
| - | Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade. | + | //Updated May 11, 2023// |
| + | **3rd Party Service Integration with Sitka’s Evergreen** | ||
| - | //Updated August 26th, 2019// | + | Thinking of investing in new services or products for your patrons that will authenticate against Evergreen? |
| - | **BC Libraries Cooperative Support Advisory - Adjustment of Library List** | + | Sitka’s 3rd Party Service Integration policy can be found here: http:// |
| - | We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. | + | The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https:// |
| - | Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them. | ||
| - | The new group is called, "Sea to Sky Library Group", | + | //Updated May 1, 2023// |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
| - | //Updated August 6th, 2019// | + | The primary database server for Sitka' |
| - | **BC Libraries Cooperative Support Advisory - Sitka' | + | There are no changes to any Evergreen |
| - | Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of " | + | Please contact us at sitka@bc.libraries.coop |
| - | Co-op Support' | ||
| - | Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often. You can link to the upgrade page from Evergreen' | + | **BC Libraries Cooperative Support Advisory - Database Server Upgrade** |
| - | Please contact us at sitka@bc.libraries.coop if you have any further questions. | + | The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th. |
| + | The Evergreen server will be unavailable, | ||
| - | //Updated July 8th, 2019// | + | Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. |
| - | **BC Libraries Cooperative Support Advisory - Improvements to Sitka’s Evergreen** | + | Please contact us at sitka@bc.libraries.coop if you have any further questions. |
| - | BC Libraries Cooperative Support is pleased to announce that several improvements were applied to Sitka’s Evergreen last night. | ||
| - | Libraries should see minor speed improvements on Check In. The list of checked in items now builds without refreshing the entire list. Work on further improving check in is ongoing in the Evergreen community. | + | //Updated April 4, 2023// |
| - | The Due Date Time Picker is now available in Check Out. When checking out hourly loans staff can now select a specific due date which includes a specific time. (Daily loans always have 11: | + | **BC Libraries Cooperative Support Advisory – Last Chance to Register |
| - | Three new copy alert types have been added to Sitka' | + | Register now for Those Flummoxing Fixed Fields. |
| - | 1. Normal Check Out and Check In | + | We’re trying something new this time! The Thursday session will be recorded |
| - | Alerts will appear at both Check Out and Check In. | + | Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/ |
| - | 2. Set status = In Process on Checkin | + | Registration closes at the end of the day Thursday, April 6th. |
| - | 3. Set status = Cataloguing on Checkin | ||
| - | These copy alerts can be used to override Reshelving status on Check In. The temporary checkbox must be checked. | + | //Updated March 14, 2023// |
| - | Next Status can only override Reshelving status. Items going to the holds shelf or transiting to another library will still have the status On Holds Shelf or In Transit respectively. | + | **BC Libraries Cooperative Support Advisory - Continuing Training in April** |
| - | Please contact | + | Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields. Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better. |
| + | We’re trying something new this time! The Thursday session will be recorded and posted publicly to our Youtube channel. | ||
| + | Register now for Those Flummoxing Fixed Fields - https:// | ||
| + | Registration closes at the end of the day Thursday, April 6th. | ||
public/news.1587580215.txt.gz · Last modified: 2020/04/22 11:30 by christine.burns
