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public:news [2021/04/14 08:36]
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-//Updated April 6, 2021//+//Updated May 1, 2024// 
  
 <html> <html>
-<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory Reminder - Sitka's Evergreen Upgrade webinars</strong></span></html>+<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up</strong></span></html>
  
-Registration for the upgrade webinars **What’s new in 3.7?** closes on Friday, April 9th at 4PM.+Co-op Support is continuing work to streamline the circulation modifier list.
  
-Don’t miss your chance to register for the upgrade webinar! Sign up to get a preview of the new features and bug fixes included in Evergreen 3.7.+We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**:
  
-If you would like to register, please sign-up here – https://bc.libraries.coop/coop-support/webinar-signup/+  * 1-day-loan 
 +  * 2-day-loan 
 +  * 2-hour-loan 
 +  * 3-day-loan 
 +  * 7-day loan
  
 +Items still using these circulation modifiers on June 5th will be updated to use “book” instead.
  
-//Updated April 1, 2021//+__Why are we removing these modifiers?__
  
-**BC Libraries Cooperative Support Advisory - 3rd party service integration with Sitka’s Evergreen**+These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier.
  
-Please contact Co-op Support before you purchase a resource that relies on integration with Sitka’s Evergreen. And please allow ample time for us to perform the work and due diligence to ensure these services meet privacy and security legislation requirements for our members and their users.+http://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies
  
-For more information, see - http://docs.libraries.coop/policy/_3rd_party_service_integration.html +This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve.
  
 +__What do you need to do before June 5th?__
  
-//Updated March 31, 2021//+Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to.
  
-**BC Libraries Cooperative Support - Linked in Learning for All BC Public Libraries Update**+We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier
  
-**NOTE - this update is for the BC public libraries that have opted in for Linked in Learning.**+If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers
  
-We understand Linked In Learning continues to have authentication issues and we are expecting a resolution soon. +Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file
  
-The authentication endpoints have been set up for all participating libraries,  and all of the IPs have been whitelisted. +Please contact Co-op Support if you have any questions.
  
-Co-op staff continue to work with Linked in Learning to coordinate a resolution and we will update you further with our progress.+//Updated April 29, 2024//
  
 +**BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op's April 19, 2024, Cyber-Security Incident**
  
-//Updated March 15, 2021//+BC Libraries Cooperative sent out a [[https://bc.libraries.coop/news/cyber-security-incident-april-19/ | Co-op wide notice]] on Wednesday April 24, 2024, about a security incident we experienced on April 19, 2024. We are now following up with members using specific Co-op services, as the incident had implications for your patrons’ information. 
  
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Using Pre-catalogued Records for Inter Library Loans**+The leaked log file contained the email address of anyone who received an email and the phone number of anyone who received an SMS message from a Co-op service between March 27 to April 19, 2024. This includes Sitka patrons who received automated notifications by email or SMS message for things like checkout receipts, overdue notices, and holds notifications during that period. 
  
-Pre-catalogued records are an easy option for checking out inter library loans that have come in via a 3rd party ILL management system such as Illume or fILL. +Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. The content of the notifications was NOT leaked. The leaked data does not say what the notifications were about, and it does NOT reveal any other information about patrons or their library use, such as checkouts and holds. 
  
-If your library uses pre-cat records for inter library loans it’s important to remember:  +The exploit which allowed the attacker to gain access to this log file was closed on April 19, 2024. 
-  * Do not use the barcode on the item. This causes problems if the item belongs to another Sitka library or if the library later joins the Sitka consortium. +
-  * Pre-cats are temporary and not visible in the OPAC +
-  * Make sure you chose the correct circulation modifier at check out to ensure that the item follows the correct circulation policy. +
  
-More information on using pre-cats for interlibrary loans can be found here: http://docs.libraries.coop/policy/_inter_library_loan.html#_using_pre_cats_for_incoming_ill+Please follow this link to understand what libraries should do next to communicate with your patrons and others about this incident: [[https://bc.libraries.coop/wp-content/uploads/2024/04/april-19-incident-Sitka-Response.pdf]] 
  
-Looking for more information on Interlibrary Loans?  Check out the interlibrary loans chapter of the Policy & Best Practices Manual - http://docs.libraries.coop/policy/_inter_library_loan.html 
  
-If you have any questions contact Co-op support at sitka@bc.libraries.coop+//Updated April 26, 2024//
  
-//Updated March 1, 2021//+**BC Libraries Cooperative Support Advisory – Last Chance to Register for Sharing is Caring: Interlibrary Loans in Evergreen**
  
-**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 02/27/21**+Last chance to register for Sharing is Caring: Interlibrary Loans in Evergreen.  
  
-There was a service outage for Sitka’s Evergreen on Saturday February 27th, 2021. The issue was resolved around 3:30pm. +Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 
  
-The Co-op support team provides support by phone and email Monday to Friday from 9:00 AM to 4:00 PM Pacific Time.  We do not check email or voicemail on the weekend.+Register now https://bc.libraries.coop/support/continuing-training/
  
-**Emergency support is available outside of regular support hours; please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.** If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP or PatronAPI is down, we consider it an emergency.+The Thursday session will be recorded and posted publicly to our Youtube channel.
  
-Learn more about reporting issues and contacting Co-op Support here: http://docs.libraries.coop/sitka/_sitka_8217_s_evergreen_support.html#_how_to_contact_support+Registration closes at the end of the day Friday, May 3rd.
  
  
-//Updated February 22nd, 2021//+//Updated April 15, 2024//
  
-**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Upgrade**+**BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th**
  
-BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen to version 3.7 in May 2021. We expect the Evergreen server will be unavailable, from **9:00 PM PDT Saturday May 15 to 5:00 AM PDT Monday May 17, 2021**. +Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 
  
-Patrons will still be able to access electronic resources while Evergreen is being upgraded.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade. +Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  
  
-Co-op Support's Evergreen 3.7 upgrade page is now live at https://bc.libraries.coop/evergreen-3-7/ +All other support inquiries will be followed up on Friday, April 19th. 
-As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. Bookmark this page to share with staff. The page will be updated as the upgrade approaches.+
  
-Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.7?" Sign up here  https://bc.libraries.coop/support/continuing-training/ for your sneak peak at Evergreen 3.7. A video covering the new features in 3.7 will also be available in May. 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions.+//Updated April 10, 2024//
  
 +**BC Libraries Cooperative Support Advisory – Continuing Training in May**
  
-//Updated February 8th, 2021// +Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen.  
- +  
-**BC Libraries Cooperative Support - Highlighting Training Resources: Reports** +Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans. 
- +
-Looking to teach someone how to use the reporter or just brushing up your own skills?  Check out our Sitka’s Evergreen Reports videos to learn more about running, viewing, and managing reports. +
- +
-https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav +
- +
-Documentation on reports can be found here: http://docs.libraries.coop/sitka/_reports.html +
- +
-Don’t forget, in order to access the reporter functionality and to view report output library staff must complete a reporter privacy waiver. <html> <span style="color:red;"><strong>If you have previously completed a waiver you DO NOT need to submit a new waiver.</strong></span></html> +
- +
-Waivers can be found here: https://bc.libraries.coop/support/sitka/reporter-privacy-waiver/  Make sure your staff have filled out the applicable waiver before February 16th. +
- +
-Need to create new accounts so staff can access reports?  We’ve updated our documentation and added new videos - http://docs.libraries.coop/sitka/_library_staff_accounts.html +
- +
-If you have any questions please contact Co-op support at sitka@bc.libraries.coop +
- +
- +
-//Updated February 1st, 2021// +
- +
-**BC Libraries Cooperative Support Advisory - Sitka Reporter Privacy Waiver update** +
- +
-In order to ensure full compliance with privacy legislation, we require all staff who have access to View Reports in Sitka’s Evergreen to complete an on-line privacy waiver. For most libraries, this means that every staff member who has not already done so must submit a waiver. +
- +
-<strong>NOTE: If you have already completed a Reporter Privacy Waiver please DO NOT submit another one. If you can use the reports module now you have previously completed a waiver.</strong> +
- +
-The new waiver is available here https://bc.libraries.coop/support/sitka/reporter-privacy-waiver/ +
- +
-Before submitting a waiver, we ask all staff to review Appendix J of the Service Management Agreement to fully understand their responsibilities in safeguarding patron information. +
- +
-To ensure that only staff who have submitted a waiver have access to View Reports permission, Co-op Support will be turning off the View Reports permissions on February 16, 2021.  +
-  * Any staff who have submitted a waiver by that date will have their View Reports permissions restored on the same day.  +
-  * Any staff who have not submitted a waiver by that date, but still need the View Reports permission, may submit their waiver at a later date and the permission will be restored as soon as possible. +
- +
-**NOTE: If you have already completed a Reporter Privacy Waiver you DO NOT need to submit another one.** +
- +
-Please ensure that all staff in your library are aware of this change. If you have any questions about this process, please contact Co-op support at 1-888-848-9250 or sitka@bc.libraries.coop +
- +
- +
-//Updated January 4th, 2021// +
- +
-**BC Libraries Cooperative Support - Happy 2021 from Co-op Support!** +
-We hope you all enjoyed the holidays. +
- +
-Continuing Training +
- +
-Registration for the next continuing training session “Fixed Fields” closes on Wednesday - if you would like you attend, register here - https://bc.libraries.coop/support/continuing-training/ +
- +
-2021 Closed Dates +
- +
-Make sure you’ve added closed dates for the 2021 statutory holidays and any other expected closures.  If you need a review, this 2 minute video will walk you through the process of setting closed dates - https://www.youtube.com/watch?v=Jy1d62vfZaE   +
- +
-Additional information can be found in Sitka’s Evergreen Documentation - http://docs.libraries.coop/sitka/_closed_dates_editor.html +
- +
-Opt In to Autorenewals Now Available +
- +
-Circulation policies in Evergreen can now be configured to automatically renew items checked out on patron accounts.  +
- +
-Circulations will be renewed automatically and patrons will not need to log in to their accounts or ask library staff to renew materials. Autorenewals will not occur if the item has holds, exceeds the maximum number of autorenewals allowed, or if the patron has been blocked from renewing items. +
- +
-Send an email to sitka@bc.libraries.coop if you are interested in having this set up for your library or if you have any questions. +
- +
- +
-//Updated December 17th, 2020// +
- +
-**BC Libraries Cooperative Support - Reminder Sitka’s Evergreen Continuing Training Registration Open** +
- +
-Don't miss your chance to register for the January continuing training webinar! Sign up now for Those Flummoxing Fixed Fields to learn about how data in the fixed fields affects the catalogue and your patrons. +
- +
-If you would like to register, please sign-up here - https://bc.libraries.coop/coop-support/webinar-signup/  +
- +
- +
-//Updated December 7th, 2020// +
- +
-**BC Libraries Cooperative Support Advisory - Support Holiday Closure and 2021 Closed Dates** +
- +
-Co-op Support will be closed for the holiday break starting Friday, December 25th.  Regular support will resume Monday, January 4th 2021.  +
- +
-Emergency telephone support is not affected by this seasonal closure.  If you are unable to connect to the Evergreen server, your LibPress site is down, or patron authentication via SIP is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. +
- +
-Don’t forget to take a few minutes to add your own closed dates for the 2021 statutory holidays and any other expected closures.  If you need a review, this 2 minute video walks through the process of setting closed dates - https://www.youtube.com/watch?v=Jy1d62vfZaE   +
- +
-Additional information can be found in Sitka's Evergreen Documentation - http://docs.libraries.coop/sitka/_closed_dates_editor.html +
- +
-Please contact us at **sitka@bc.libraries.coop** if you have any questions. +
- +
- +
-//Updated November 25th, 2020// +
- +
-**BC Libraries Cooperative Support  - Sitka’s Evergreen Continuing Training Registration Open** +
- +
-Registration for the next continuing training webinar taking place in January is now open!  Sign up now for Those Flummoxing Fixed Fields to learn about  +
-how data in the fixed fields affects the catalogue and your patrons. +
- +
-If you would like to register, please sign-up here - https://bc.libraries.coop/coop-support/webinar-signup/ +
- +
-//Updated November 23rd, 2020// +
- +
-**BC Libraries Cooperative Support - Sitka’s Evergreen Successfully Rolled Up to Version 3.5.1** +
- +
-BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.5.1.   +
- +
-A list highlighting some of the bug fixes included in this rollup can be found here -  +
-https://bc.libraries.coop/support/sitka/evergreen-3-5-1/ +
- +
-Please contact Support at sitka@bc.libraries.coop if you have any questions. +
- +
- +
-//Updated November 8th, 2020// +
- +
-**BC Libraries Cooperative Support - Sitka’s Evergreen will be Rolled Up to Version 3.5.1** +
- +
-Sitka’s Evergreen will be rolling up to Evergreen version 3.5.1 on November 22nd.  Evergreen and the public catalogue will be unavailable from 9:00pm PT until midnight PT on the 22nd.  Authentication for Overdrive and other 3rd party services should not experience any downtime during the rollup.  +
- +
-This roll up allows us to apply a number of bug fixes to our instance of Evergreen.  A list of fixes will be available November 23rd once the roll up is complete.   +
- +
-Please contact Support at sitka@bc.libraries.coop if you have any questions. +
- +
- +
- +
-//Updated October 2nd, 2020// +
- +
-**BC Libraries Cooperative Support - Important Dates this Fall** +
- +
-**Sitka’s Evergreen Continuing Training** +
- +
-Registration for the next continuing training webinar - Cooperatively Cataloguing in a Consortium closes on October 14th. +
- +
-If you would like to register, please sign-up here - https://bc.libraries.coop/coop-support/webinar-signup/+
  
-**BC Libraries Cooperative 2020 Annual General Meeting**+Register now https://bc.libraries.coop/support/continuing-training/
  
-The Co-op’s 2020 AGM will be held on October 29th at 10:30-12:00pm Pacific.+The Thursday session will be recorded and posted publicly to our Youtube channel.
  
-The AGM agenda is now available on the Co-op Events page - https://bc.libraries.coop/events/ 
  
-**Sitka Business Function Group Call** +//Updated April 8, 2024//
  
-Sitka’s next BFG call is November 25th, 1:00-2:30pm Pacific. +**BC Libraries Cooperative Support Advisory – Support Closure**
  
-Please mark your calendars and we’ll share an agenda and video conference details closer to the date.+Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024. 
  
 +Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.  
  
 +All other support inquiries will be followed up on Friday, April 19th. 
  
  
-//Updated August 18th, 2020//+//Updated April 3, 2024//
  
-**BC Libraries Cooperative Support - BC ILC has resumed for most BC public libraries**+**BC Libraries Cooperative Support Advisory – Moving our Servers**
  
-Co-op support has activated all the suspended BC ILC holds which have not yet expired. +The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers.  See the announcement here - https://bc.libraries.coop/news/moving-servers/ 
-Co-op support recommends that libraries process these holds as usual, but if you cannot these are our recommendations:+
  
-**Holds Pull List** +**What does this mean for Sitka & Sitka’s Evergreen?**
-If you have a significant volume of items on your pull list you can capture and send the holds you have capacity for and ignore the others. Evergreen will re-target all outstanding holds once every 24 hours at roughly the same time of the day when the hold was placed. It may target another copy at a different library if the item on the initial Pull List was not tracked down. +
-Display the “Pickup Library” column on the pull list to easily distinguish your local holds from the ILC holds.+
    
-**Items "In Transit"**  +Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op's technical efforts will be focused on the cloud migration so we will not be upgrading Sitka’s Evergreen this year. Our next upgrade will be scheduled for late Spring 2025. 
-If the item has the status of “In Transit” you may “Cancel Transits” +
-http://docs.libraries.coop/sitka/_cancel_transits.html +
-  * Cancelled transits won't count in your ILC statistics. +
-  * Items with status "Cancelled Transit" must be checked in using the “Suppress Holds and Transits” Checkin Modifier. +
-  * If you are the only library that owns that item the request will reappear on your pull list.+
  
-Remember, never cancel a hold that has been placed by another library’s patron. +Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21.  We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable.  Authentication of 3rd party services is expected to continue during this weekend.  More details will be sent as we know more.  
-http://docs.libraries.coop/policy/_bc_inter_library_connect_policies.html#_filling_holds+
  
-Please email Co-op support at **sitka@bc.libraries.coop** if you have questions+Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October.
  
  
-//Updated August 13th, 2020//+//Updated April 2, 2024//
  
-**BC Libraries Cooperative Support Advisory - Opt in for French Shelving Locations**+**BC Libraries Cooperative Support Advisory – New Videos Available**
  
-Co-op Support is now able to add French translations of shelving locations in the public catalogue to display when the language is set to French. If your library decides to opt in, please send us a full list of your shelving locations in English with the corresponding French translations. Let us know if you need help obtaining a list of your library's shelving locations.+Co-op Support is pleased to announce new videos available now on our YouTube channel.
  
-To opt in please send an email to sitka@bc.libraries.coop before August 31, 2020. Please use the subject “Opt in for French Shelving Locations”.+Want to know more about using item or patron statistical categories?  Check out our new playlist Sitka’s Evergreen – Statistical Categories https://www.youtube.com/playlist?list=PLdwlgwBNnH4q5jl538NqQjRpypRzPSmXP
  
-Contact us at sitka@bc.libraries.coop if you have any questions.+Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again?  You can now learn all about editing report templates at a time convenient for you - https://youtu.be/vwrlt8O3J8c
  
 +Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC
  
  
-//Updated August 12th, 2020//+//Updated March 25, 2024//
  
-**BC Libraries Cooperative Support Advisory – BC ILC will resume starting Tuesday, August 18th**+**BC Libraries Cooperative Support Advisory – Email notices now available in HTML format**
  
-Ministry of Education, Libraries Branch has advised Co-op Support that the Provincial Interlibrary Loan Program, which includes Interlibrary Connect (ILC), will resume for most BC public libraries starting Tuesday, August 18th.+Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails. 
  
-**BC public libraries – If you wish to OPT OUT of resuming ILC on August 18th, you must email Co-op Support ASAP at sitka@bc.libraries.coop with ”OPT OUT” in the subject line.**+If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”. 
  
-If your library is planning to resume ILC on August 18th, there is nothing that you need to do; Co-op Support will do the work to restore your ILC services one day in advance.+For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_changing_your_notifications_action_triggers 
  
 +Your local system administrators can now view the notification/action trigger templates for your library, though only Co-op Support can make changes. For instructions on viewing your notifications/action triggers see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_viewing_your_notifications_action_triggers 
  
 +Please contact Co-op Support if you have any questions.
  
  
-//Updated July 13, 2020//+//Updated March 7, 2024//
  
-**BC Libraries Cooperative Development Advisory, July 13 2020**+**BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting**
  
-When registering a new patron, the Default Hold Notification Phone Number field in the User Settings is no longer required. Only email will be selected as a default hold notification method.+We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/id/e93MPYJb
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+The poll will close on **March 13th at 5:00pm Pacific**.
  
 +We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description,  Accessibility and continuing training sessions, as well as information on some Co-op projects. 
  
 +If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop
  
-//Updated July 6, 2020// 
  
-**BC Libraries Cooperative Support Advisory – Evergreen International Conference videos now available**+//Updated March 5, 2024//
  
-The Evergreen International Conference 2020 moved online this year.  Co-op staff attended a variety of sessions presented by members of the Evergreen community to learn more and engage with the community.   +**BC Libraries Cooperative Support Advisory – Continuing Training in March**
  
-Sessions were recorded and are available on the Evergreen youtube channel.  +Last chance to register for More Than Just Cloning: Editing Report Templates!  
-https://www.youtube.com/playlist?list=PLsktT5b82paWzb6R_C_0pJ4pf_eo9xOGJ+
  
-Some sessions focus on front end pieces of Evergreen while others look at the more technical behind the scenes pieces that the Co-op takes care of for you.  While watching these videos please keep in mind that there are many differences in configuration, customization, and governing and funding structures across the libraries and consortia in the greater Evergreen community.  What is possible at one Evergreen library or consortia may not currently be possible in Sitka’s Evergreen.+Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 
  
-Some highlights:+Register now https://bc.libraries.coop/support/continuing-training/
  
-Keynote Presentation by John Rempel  +Registration closes at the end of the day Friday, March 8th.
-- https://www.youtube.com/watch?v=0ui_fR_fiPo&list=PLsktT5b82paWzb6R_C_0pJ4pf_eo9xOGJ&index=1+
  
-Batches, Baskets, Buckets and Bookbags  +This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
-- https://www.youtube.com/watch?v=NuJIhapDfbM&list=PLsktT5b82paWzb6R_C_0pJ4pf_eo9xOGJ&index=9+
  
-“Making it Rain: How to Talk About Open Source Value”  +The Thursday session will be recorded and posted publicly to our Youtube channel.
-- https://www.youtube.com/watch?v=LP1_PKol8ac&list=PLsktT5b82paWzb6R_C_0pJ4pf_eo9xOGJ&index=4&t=0s+
  
-Understanding Evergreen Reports  
-- https://www.youtube.com/watch?v=cNoxPPgGoR4&list=PLsktT5b82paWzb6R_C_0pJ4pf_eo9xOGJ&index=6&t=0s 
  
  
 +//Updated February 21, 2024//
  
 +**BC Libraries Cooperative Support Advisory – Continuing Training in March**
  
-//Updated June 3, 2020//+Ready for the next level of reporting?  Join us in March for the continuing training webinar More Than Just Cloning: Editing Report Templates.  
  
-**BC Libraries Cooperative Development Advisory**+Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff. 
  
-Co-op Support is happy to advise of two new features now enabled in Evergreen 3.5.+Register now https://bc.libraries.coop/support/continuing-training/
  
-  *Opt in for a Maximum Fines Email Notice. You can opt in for a new email notice advising patrons that they have reached your maximum fines level. Please contact us at sitka@bc.libraries.coop with subject line “Maximum Fines Action Trigger” if you are interested in signing up for this service.+This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
  
-  *Owning Library in My Account Items Out. For all BC public libraries participating in BC InterLibrary Connect , owning library now displays in their patrons’ online accounts. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+//Updated February 16, 2024//
  
 +**BC Libraries Cooperative Support Advisory – Evergreen International Online Conference**
  
-//Updated May 28, 2020//+This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community?  Registration is open and early bird pricing ($60 USD) runs until March 1st.  
  
-**BC Libraries Cooperative Support Advisory - New Information for Libraries Re-opening or Expanding Services**+https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/
  
-We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. +The conference schedule can be found here: https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/2024-conference-schedule/
-  +
-The new topics covered include: +
-  * circulation policies +
-  * courtesy and overdue notices +
-  * automatic to lost+
  
-Please take a moment to review this important information.+The Evergreen Hackfest will be held April 25th and is a free event.  Interest group meetings will be taking place throughout the day.  These will include the Acquisitions Interest Group, Cataloging Interest Group, Reports Interest Group, the Student Success Working Group and more. 
  
-We are currently seeing a high volume of requests coming into our ticketing system.  As we anticipate the high volume to continue please give us several days notice for all changes.  We appreciate your patience as we work through the requested updates.+Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
 +//Updated February 1, 2024//
  
-//Updated May 20, 2020//+**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored**  
  
 +Hello everyone,  
  
-**BC Libraries Cooperative Support Advisory – Reminder for Libraries re-opening or expanding services**+All Evergreen services have now been fully restored.  
  
-With provinces introducing re-opening plans we know that some libraries will be expanding their available services.+Thank you to all the sites who reported issues.  
  
-We have updated the COVID-19 page to include NEW information for expanding library services https://bc.libraries.coop/support/sitka/covid-19/. Please take a moment to review this important information. +We apologize for the interruption to services and any inconvenience it may have caused. 
  
-We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates. 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
 +//Updated January 31, 2024//
  
 +**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
  
-//Updated May 17, 2020//+Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services.
  
-**BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.5**+Libraries may find Sitka’s Evergreen slow or unresponsive.
  
-The Sitka Team has successfully upgraded the system to version 3.5 of the Evergreen ILS. +Further updates will be posted as we have more information on when services will be fully restored. 
-Wondering what has changed? +
  
-See our New Features Playlist:  https://www.youtube.com/playlist?list=PLdwlgwBNnH4qvEzhSkKbhnH6OcQzsHSNm+We apologize for the inconvenience and thank you for your patience as we resolve this issue.
  
-Sitka’s Evergreen 3.5 Documentation is now available at: http://docs.libraries.coop/sitka/ 
  
-Please note regular Co-op Support is closed until Tuesday May 19, when we will offer extended Phone Support from 7:00am PDT (9:00am CDT) to 4:00pm PDT (6:00pm CDT).+//Updated January 31, 2024//
  
-Emergency Support is not affected by the closure.+**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
  
-Should you discover any issues, please contact us at sitka@bc.libraries.coop+Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible.  
  
-Thank you to everyone for your support during this upgrade.+Libraries may find Sitka’s Evergreen slow or unresponsive at the moment. 
  
 +Further updates will be posted as we have more information on when services will be restored.  
  
 +We apologize for any inconvenience and thank you for your patience as we resolve this issue. 
  
-//Updated May 13, 2020// 
  
-**BC Libraries Cooperative Support Advisory – Sitka's Evergreen 3.5 Upgrade**+//Updated January 18, 2024//
  
-The Evergreen 3.5 upgrade is this weekend, please review all the important information at https://bc.libraries.coop/evergreen-3-5/. +**BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries**
  
-The Evergreen server will be unavailable from 9 PM PDT Saturday May 16 to 5 AM PDT Tuesday May 19th 2020. While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons.+**BC Public Libraries** 
  
-If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking.+The 2023 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC.   
 +Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/ 
  
-We have not posted our usual server outage banner on the public catalogues as most libraries currently have custom COVID related banners.+Website statistics are included for LibPress libraries. 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.+Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 
  
 +The preparation of these reports is funded by the BC Public Libraries Branch. 
  
 +**Manitoba Public Libraries** 
  
 +Instructions for gathering statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html 
  
-//Updated May 11, 2020//+These are the same templates as last year.  We recommend double checking to ensure you’re using the most current templates. 
  
-**BC Libraries Cooperative Support Advisory – Libraries Re-opening**+Information on using the reporter in Sitka’s Evergreen can be found here: http://docs.libraries.coop/sitka/_using_the_reporter.html 
  
-With provinces introducing re-opening plans we know that some libraries will be expanding their available services.  +Website statistics for LibPress libraries can be found here:   
 +https://help.libraries.coop/libpress/1-the-basics/1-3-matomo-statistics/current-libpress-statistics/ 
  
-We have updated the COVID-19 page to include information for expanding library services  +**All Other Libraries** 
-https://bc.libraries.coop/support/sitka/covid-19/+
  
-We anticipate a high volume of tickets so ask that you give us several days notice for all changes and appreciate your patience as we work through the requested updates.+Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually.  Report templates for circulation statistics, collection size and make up, patron counts, and more can be found in the shared Sitka_templates. http://docs.libraries.coop/sitka/_shared_sitka_templates.html#_what_8217_s_in_sitka_templates 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
  
-//Updated May 5, 2020//+//Updated January 16, 2024//
  
-**BC Libraries Cooperative Support Advisory - Training Server Upgrade & New Features Video**+**BC Libraries Cooperative Support Advisory – New Year, New Hours, New Passwords**
  
-Sitka's Evergreen Training Server has been upgraded to Evergreen version 3.5+As we start off the new year here are a few things to check and update. 
  
-You can log in to the training server to check out the new features before our upgrade on May 16-19 +Closed dates – Make sure all the statutory holidays for 2024 and any other closures you have planned are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  
-Training server URL and login credentials can be found here +
-https://bc.libraries.coop/docs/sitka-training-server-access/ (website login required).+
  
-Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade.+Library Hours – Are your hours changing for 2024?  Make sure to update your hours of operation in Evergreen match your current hours. This is especially important if you’ve changed which days of the week you’re open.  
 + (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  
  
-Watch the new features videos playlist for a look at the new features in Evergreen 3.5+Library Staff Passwords – Do you remember when you last changed the password for your Evergreen staff account?  Co-op Support recommends changing your password at least once a year. 
  
-https://www.youtube.com/playlist?list=PLdwlgwBNnH4qvEzhSkKbhnH6OcQzsHSNm+(http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords) 
  
 +You can change your password through the staff client or My Account in the public catalogue. (http://docs.libraries.coop/sitka/_resetting_staff_account_password.html) 
  
 +Are you a local system administrator?  While you can’t edit your own account in the staff client you  can use the new Send Password Reset Link found on the Edit tab to reset your password. (You must already have an email address in your account for this to work.) 
  
-//Updated May 1, 2020//+Don’t forget to also update the passwords for any generic staff accounts used by multiple staff. 
  
-**BC Libraries Cooperative Support Advisory - Evergreen 3.5 New Features + Offline Circulation**+Not sure how to change your password?  Watch our updated video on managing passwords.  
 +(https://youtu.be/YoB-JG6Y9Sk) 
  
-We pulled together some of the new features and bug fixes coming with Evergreen 3.5 and posted them to our 3.5 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/support/sitka/evergreen-3-5-preview/+//Updated January 4, 2024//
  
-If your library will be open on Sunday May 17 or Monday May 18, please note that Offline Circulation is not working as expected. Please plan to use alternative methods for circulation tracking.+**BC Libraries Cooperative Support Advisory – Continuing Training in January**
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions.+Last chance to register for Reports for Beginners: Fun with Sitka Templates
  
 +Start off the new year with an introduction to the Evergreen reporter. Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you.
  
 +The Thursday session will be recorded and posted publicly to our Youtube channel.
  
-//Updated April 22, 2020//+Register now for Reports for Beginners: Fun with Sitka Templates webinar – https://bc.libraries.coop/support/continuing-training/
  
-**BC Libraries Cooperative Support Advisory Reminder - Sitka's Evergreen Database Upgrade & Upgrade webinars**+Registration closes at the end of the day Friday, January 5th.
  
-Co-op Support would like to remind everyone that we are upgrading the Postgres database this weekend. +//Updated December 19, 2023//
  
-**We expect Sitka’s Evergreen server will be unavailable from 9PM Saturday April 25th to 9PM Sunday April 26th, 2020**+**BC Libraries Cooperative Holiday Closure – Monday Dec 25th to Tuesday Jan 2nd**
  
-Patrons will be able to access digital resources, but the web staff client and catalogue will be temporarily unavailable.+Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  
  
-Registration for the 3.5 upgrade webinars ‘What’s new in 3.5?’ closes on Friday, April 24th at 4PM.+Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  
  
-If you would like to register for one of the sessions, please sign-up here https://bc.libraries.coop/support/continuing-training/ 
  
 +**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Get Ready for 2024**
  
-//Updated April 16, 2020//+Closed dates - Make sure all of the statutory holidays for 2024 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)  
  
 +Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)  
  
-**BC Libraries Cooperative Support Advisory – Search Results Fix Completed.**+Library Staff Accounts - Review the current staff accounts at your library (http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html). Renew any staff accounts that are close to expiring and close accounts for anyone no longer working at your library (http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html).  
  
-Thank you for your patience. We are happy to advise that we have resolved the issue with searching.+Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html)  
  
-If you have any questions, please contact us at sitka@bc.libraries.coop+Have questions or requests? Don’t wait to contact Co-op Support.  
  
-//Updated April 16, 2020//+Co-op Support will be closed for the holiday break starting Monday, December 25th. Regular support will resume Tuesday, January 2nd 2024.  
  
-**BC Libraries Cooperative Support Advisory – Search Results Fix in Progress.**+Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.  
  
-Thank you to all the sites that reported so promptly. We are happy to advise we are in the process of fixing the problem with search results, and will update everyone with our progress. 
  
-If you have any questions, please contact us at sitka@bc.libraries.coop+**BC Libraries Cooperative Support Advisory - Continuing Training in January**
  
 +Start off the new year with an introduction to the Evergreen reporter in our Reports for Beginners: Fun with Sitka Templates webinar.  Whether you’re completely new to the reporter or looking for a refresher on running reports and best practices this session is for you. 
  
 +The Thursday session will be recorded and posted publicly to our Youtube channel.  
  
-//Updated April 15, 2020//+Register now for Reports for Beginners: Fun with Sitka Templates webinar - https://bc.libraries.coop/support/continuing-training/ 
  
-**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Software and Database Upgrade**+Registration closes at the end of the day Friday, January 5th. 
  
-BC Libraries Co-op Support advises we have decided to proceed with Sitka's Evergreen upgrade to release 3.5, from 9:00 PM PDT Saturday May 16 to 5:00 AM PDT Tuesday May 19, 2020.   
  
-We are able to bring you the new features and bug fixes with 3.5, on schedule,  because we have taken additional steps to allow patrons to access electronic resources while Evergreen is being upgraded.  So while the web staff client and public catalogue will be unavailable, authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade. +//Updated November 8, 2023//
  
-The upgrade to Evergreen 3.5 includes some highly anticipated new features and bug fixes but basic circulation and cataloguing functions have not changed substantially.   +**BC Libraries Cooperative Support Advisory - Co-op Support Closure**   
  
-We are also upgrading the Postgres database this year, and we will do that work overnight, Saturday April 25, 2020, in advance of the Evergreen upgrade.  Patrons will be able to access digital resources, while the web staff client and catalogue will be temporarily unavailable. We will post more details about the time frame closer to the date. +The BC Libraries Cooperative will be closed on Monday, November 13th in lieu of Saturday, November 11th for Remembrance Day. 
  
-The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login   +Emergency support will continue to be available. If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support.  
  
-Staff will be unable to login during the posted upgrade hours. 
  
-As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know.  
  
-Co-op Support's Evergreen 3.5 upgrade page is now live at https://bc.libraries.coop/evergreen-3-5/+**BC Libraries Cooperative Support Service Advisory - Post Upgrade Update**
  
-Bookmark this page to share with staff. The page will be updated as the upgrade approaches, so make sure you check back often.+Thank you to everyone who has reported issues or sent in questions about Evergreen 3.11.  Staff are working to resolve a couple of outstanding issues in booking and acquisitions; all other reported issues have been resolved. 
  
-Co-op Support will once again be hosting upgrade webinars. This year we will be offering 4 sessions of "What’s new in Evergreen 3.5?"  +Wondering how to use the new features? Check out our new features videos  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oP7gl6vmZEOHgMhJr-R4eV 
-Sign up here  https://bc.libraries.coop/support/continuing-training/ for your sneak peak at Evergreen 3.5. +
  
-A video covering the new features in 3.5 will also be available in May and we are planning to have additional training resources available for when libraries re-open to the public.+Please continue reporting new issues if you encounter them.  To help us serve you better please do the following: 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions.+Clear your cache (you do not need to clear your cookies 
 +(http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 
  
 +Check that the library staff account has the correct working location(s
 +(http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
 + 
 +Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 
  
 +Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes.
 +https://bc.libraries.coop/support/guidelines-for-support-requests/ 
  
  
-//Updated April 8, 2020// 
  
-**Co-op Support Advisory - Sitka's Organizational “Tree” is Growing Again:Privacy and Technical Enhancements for 2020 and Beyond**+//Updated October 22nd, 2023//
  
-Co-op Support is happy to advise of upcoming enhancements to the way Sitka libraries are organized “under the hood”.  We will make the changes overnight Wednesday April 15, 2020 during an after hours service window. +<html> 
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.11</strong></span></html> 
  
-We are adding a technical and administrative layer to the organizational chart to create a more balanced network, grouping by geography and types of libraries.  The end result is increased patron privacy and data security, and a simpler framework for technical and public facing policy implementation.+The Sitka Team has successfully upgraded to version 3.11 of the Evergreen ILS. 
  
-Sitka patrons will not notice any change in your catalogue.  +**You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.9**: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
-Your library’s position on the organizational tree will be slightly different. Library staff will see the difference in patron registration, staff client catalogue, and place hold screens,and in the organizational units view.  +Wondering what has changed? See our New Features Playlist:  https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 
  
-Staff will no longer be able to view or opt in patrons from outside their opt in zone.+Sitka’s Evergreen Documentation has been updated for version 3.11 and is now available at: http://docs.libraries.coop/sitka/ 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Should you discover any issues, please do the following: 
  
 +Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache) 
  
-//Updated April 1, 2020//+Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/ 
  
-**Co-op Support and Library Closures During COVID-19**+Check the relevant Sitka documentation 
  
-BC Libraries Cooperative staff work remotely and regular Support continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7.+Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/ 
  
-If your library is closed due to COVID-19, +See the 3.11 Upgrade Webpage for more information:  
 +https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 
  
-Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. http://docs.libraries.coop/sitka/_closed_date_editor.html#_emergency_closing +Thank you to everyone for your support during this upgrade. 
-  * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. +
-  * If you have already entered one closure and need to extend the dates you will enter a new emergency closure +
-    * The starting day of the new closure must be set to “today”+
  
-Support for Library Closures During COVID-19 - https://bc.libraries.coop/support/sitka/covid-19/ 
  
-Please contact us at sitka@bc.libraries.coop if you have any questions. 
  
 +//Updated October 17th, 2023//
  
-//Updated March 25, 2020//+** 
 +BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade**
  
-**Co-op Support Advisory - Patron Self-Registration Now Available and Managing Patron Expiry Dates.**+The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 
  
-Co-op Support has set up Evergreen’s optional patron self-registration form for Sitka’s OPACs.  This form  allows patrons to create a pending patron account,  which can be approved and completed in the staff client. +If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 
  
-Information on this feature can be found here:   http://docs.libraries.coop/sitka/_patron_self_registration.html+On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
-If your library would like to enable self-registration please submit a ticket to sitka@bc.libraries.coop with the subject “Patron Self-Registration”.  Libraries can specify the text that appears after the patron submits their form, so please let us know if you want to customize this text. +Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 
  
-In order for patrons to authenticate for your digital resources you must use real patron barcodes.  We strongly recommend using the barcodes on your physical cards; however, if you are unable to access your physical patron cards please contact Support at  sitka@bc.libraries.coop for assistance.+//Updated October 11th, 2023//
  
-We can also batch update patron expiry dates for you,  or you can batch update patron cards using buckets in the staff client. See http://docs.libraries.coop/sitka/_user_buckets.html+**BC Libraries Cooperative Support Service Advisory - Reminder Sitka's Evergreen 3.11 Upgrade** 
  
-Co-op Support continues to work regular support hours and can assist with closure related questions as well as any support questions staff may have.+The Evergreen server will be unavailable from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2022. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons. 
  
 +If your library will be open on Sunday October 22nd, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking. 
  
-//Updated March 16, 2020 at 11:21 AM PST//+On October 23th (or October 24th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.9 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache 
  
-**Co-op Support and Library Closures During COVID-19**+Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources. 
  
-BC Libraries Cooperative staff currently work remotely and regular Support will continue to be available to you via email and phone.  Regular phone support hours remain 9:00am to 4:00pm PT Monday to Friday with emergency support available 24/7. 
  
-**In the event your library closes due to COVID-19, the following are procedures for Sitka’s Evergreen:**+//Updated September 26th, 2023//
  
-  * Use the Emergency Closing option in the Closed Dates Editor to adjust your existing due dates. This can be applied retroactively. http://docs.libraries.coop/sitka/_closed_date_editor.html#_emergency_closing +**BC Libraries Cooperative Support Advisory - Upgrade to Evergreen 3.11 and Co-op Support Closure**
-  * If you do not have a firm date for re-opening we recommend entering the current expected closure period and then adding additional emergency closures as needed. +
-  * If you participate in reciprocal borrowing through Evergreen (BC, Spruce, and Sea to Sky Interlibrary Connect), and you would like to close Interlibrary Connect, send a ticket to sitka@bc.libraries.coop  +
  
-**You may want to post an announcement on your public catalogue.**  +**Upgrade to Evergreen 3.11**
  
-  * A banner with a brief message can be applied to your public catalogue.  Send a ticket to Support with your requested wording. +We’re upgrading in October!  The Evergreen server will be unavailable from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023.** While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons. 
-  * The library setting “OPAC login message” will add a message that appears in the public catalogue after patrons log into their account.  Any local system administrator can set this up Administration -> Local Administration -> Library Settings Editor+
  
-**Accessing Evergreen Remotely**+Find more information about the upgrade on our Evergreen 3.11 Upgrade page - https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/ 
  
-  * As Evergreen is web-based the staff client can be accessed outside your library if staff are unable to access your library computers and still need to complete tasks, like setting up an emergency closure. +Curious about what will change once the upgrade is complete?  Check out our resources for Evergreen 3.11. 
-  * Please ensure you are using a secure connection when accessing Evergreen. +
-  * Evergreen is not currently accessible via mobile devices.+
  
-Please contact us at sitka@bc.libraries.coop if you have any questions or need assistance with a library closure.+Evergreen 3.11 Preview page - https://bc.libraries.coop/support/sitka/evergreen-3-11-preview/ 
  
-//Updated February 20, 2020 at 12:40 PM PST//+New Features in Sitka’s Evergreen 3.11 playlist - https://www.youtube.com/playlist?list=PLdwlgwBNnH4oSaT0d1i-1OiDWqS_HYT0u 
  
-**BC Libraries Cooperative Support Advisory - Overnight Emergency Maintenance at Server Facility**+**Co-op Support Closure**
  
-The Co-op received notice late this morning of emergency maintenance to be carried out at our main server co-location facility that will impact network connectivity overnight tonight.+The BC Libraries Cooperative will be closed on **Monday, October 2nd** in lieu of Saturday, September 30 for the National Day for Truth and Reconciliation. Co-op staff will honour the day through personal reflection, education and participation in events in their local communities. 
  
-While the co-location facility is doing everything possible to minimize disruptions, due to the nature of the repair there is some chance of intermittent network outages between 11:00pm PST Thursday, February 20th and 2:00am PST Friday February 21st.+Emergency support will continue to be available.  If you are unable to log into Evergreen, your website is down, or authentication of your digital resources is not working please call 1-888-848-9250 and select option 9 for emergency support. 
  
-This may impact all Co-op services including Sitka, LibPress and authentication of 3rd party resources such as Overdrive that authenticate to Co-op servers. 
  
-//Updated February 18, 2020 at 12:45 PM PST//+//Updated September 6th, 2023//
  
-**BC Libraries Cooperative Support Advisory - Place Holds Fix in Progress**+<strong>BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training</strong>
  
-Thank you to all the sites that reported so promptly. We are happy to advise we have fixed, or are in the process of fixing,  the problem with placing holds. If you are still receiving the error,  wait a few minutes and try again, and  let us know if still a problem.+Want to know what changes the upgrade will bring?  Don’t forget to sign up for What’s New in Evergreen 3.11 to explore the new features and updates that will be coming.  Registration closes at the end of the day Friday, September 8th.
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Register now for What’s New in Evergreen 3.11 - https://bc.libraries.coop/support/continuing-training/
  
-//Updated February 14, 2020//+Not able to make the webinar?  Stay tuned for new features videos coming later in September.
  
 +Updates and resources for the upgrade can be found on our Evergreen 3.11 Upgrade page – https://bc.libraries.coop/support/sitka/evergreen-3-11-upgrade/
  
-**BC Libraries Cooperative Support Advisory - Development Updates and New Videos.**+Check back often as we’ll be adding more resources ahead of the October upgrade.
  
-Co-op Support is happy to advise of a few recent improvements and fixes to Sitka's Evergreen. 
  
-1) The Overdrive issue in patron's My Account is fixed. The e items checked out screen in My Account downloads individual Overdrive titles correctly. 
  
-2) We fixed the display of the  background colour on  the  Add to my list link on all Sitka OPACs, making the text easier to read. +//Updated August 10th, 2023//
  
-3) We have added patron's preferred name field  to paper overdue notices, so if a patron has a preferred name, the notices will now use it by default.+**BC Libraries Cooperative Support Advisory – Training Resource Highlights: Continuing Training**
  
-4) We have posted a few new holds and transits videos to our YouTube channel. Check them out at  +Does your library use the acquisitions module in Evergreen? Don’t miss your chance to preview the changes coming to acquisitions and have an opportunity to ask questions.
-https://www.youtube.com/channel/UCiMYBCQG4QJVT-B3Ruk0Ncg +
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Join us on August 24th and be the first to learn about new settings, bug fixes, and the updated interfaces for purchase orders, line items, and loading MARC record files into acquisitions.
  
-//Updated February 10, 2020//+Register now for Purchasing Power – Improvements to Acquisitions webinar – https://bc.libraries.coop/support/continuing-training/ 
 +(This webinar is intended for libraries who are already subscribed to the add-on acquisitions module.)
  
-**BC Libraries Cooperative Support Advisory - Opt in for Custom Patron Profile Group tree Display**+Registration closes at the end of the day tomorrow Friday, August 11th.
  
-Co-op Support is happy to offer the option to customize the displayed list of Patron Profile groups for easier patron registration. If your library decides to opt in, the drop-down menu for Main (Profile) Permission Group on the Register Patron and Patron Edit screens will be customized to show only the profile groups your library currently uses. 
  
-To opt in please send an email to sitka@bc.libraries.coop before February 28, 2020. Please use the subject “Opt in for Custom Patron Profile Group tree Display”. 
  
-Contact us at sitka@bc.libraries.coop if you have any questions.+//Updated July 27th, 2023//
  
 +**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports on Former Staff Accounts To be Stopped**
  
-//Updated January 31, 2020//+Co-op Support will stop all recurring reports for former staff accounts **tomorrow**.  
  
-**BC Libraries Cooperative Staff in the Evergreen Spotlight**+If expected recurring monthly reports for your library don’t run on August 1st please contact Co-op Support at sitka@bc.libraries.coop for assistance.
  
-Congratulations to Co-op Trainer and Help Desk Specialist Christine Burns, in the Evergreen Community Spotlight for January 2020. Read all about her contributions to Evergreen here https://evergreen-ils.org/evergreen-community-spotlight-christine-burns/ 
  
-//Updated January 6th, 2020//+//Updated July 25, 2023//
  
-** BC Libraries Cooperative Support Advisory - Opt in for 3 Day Courtesy Notice by SMS.**+**BC Libraries Cooperative Support Advisory – Rogers and Fido have been removed from the list of SMS carriers for text notifications** 
 +  
 +The Rogers email-to-SMS gateway is no longer working for sending texts to patrons.  We have contacted them, and they have indicated they will no longer be maintaining this service.  Patrons whose mobility service provider is Rogers or Fido must now choose email or phone for their hold notifications. 
  
-Co-op Support is happy to announce the roll out of a new feature, 3 Day Courtesy Notices by SMS.+SMS notifications in Evergreen rely on the SMS-to-email gateway which some carriers, like Rogers, have stopped supporting or do not provide information for. Co-op Support removes carriers which no longer work from Evergreen as we become aware of them as they cause issues for our mail server. 
  
-To opt in to this new feature please send an email to sitka@bc.libraries.coop before January 27th, 2020.  Please use the subject **“Opt in for 3 Day Courtesy Notice by SMS”**.+//Updated July 17, 2023//
  
-Note: The notice text is standard for all libraries and cannot be customized. +**BC Libraries Cooperative Development Advisory - Sitka's Evergreen Annual Upgrade**
  
-  * (Library Materials Due Soon) +BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen in October 2023. We expect the Evergreen server will be unavailable, from **9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023**. 
-  * You have items due soon: +
-  * TITLE by AUTHOR due on MM/DD/YYYY+
  
-Patrons must have a default Mobile Carrier and Mobile Number saved in their My Account notification preferences in order to receive the 3 Day Courtesy Notice by SMS. +Patrons will still be able to access electronic resources while Evergreen is being upgraded.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade. 
-[[http://docs.libraries.coop/sitka/_account_preferences.html#_notification_preferences]]+
  
-More information is available here - [[http://docs.libraries.coop/sitka/admin-notice.html#_sms_pre_due_notice]]+The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login   
  
-Contact us at sitka@bc.libraries.coop if you have any questions.+Staff will be unable to login during the posted upgrade hours.
  
 +As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. 
  
-//Updated December 11, 2019//+Please contact us at sitka@bc.libraries.coop if you have any further questions.
  
  
-**BC Libraries Cooperative Support Advisory, Dec. 11, 2019. Sitka’s Evergreen Service Update and Support Holiday Closure.**+//Updated July 12, 2023//
  
-The Sitka team will apply a change after hours tonight to how library settings in the Library Settings Editor are retrieved from the servers. This change will reduce the load on the Sitka servers. We recommend all staff login to Sitka’s Evergreen on Dec. 12, with a fresh login, which will ensure browser and workstation have latest settings.+**BC Libraries Cooperative Support Advisory – Reminder: Recurring Reports Clean Up**
  
-After the change, we recommend that when you edit any of your library settings, it is best practice to log out and back in to make sure browser, workstation, and servers are using most current settings.+All libraries should use the report template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying June 1st to June 30th as your time period. (This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.) 
  
-Co-op Support will be closed for the holiday break from Dec. 25, 2019 to Jan. 1, 2020. Emergency telephone support is not affected by this seasonal closure.+Libraries should ensure that all recurring reports are being run from current library staff accounts and that the template owner username is not Sitka_templates.  
 +  
 +Co-op Support will stop all recurring reports for former staff accounts on July 28th.  Please ensure you have set up any needed new recurring reports before this date.  
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+//Updated June 13, 2023//
  
-//Updated November 29, 2019//+**BC Libraries Cooperative Support Advisory – Recurring Reports Clean Up**
  
-**BC Libraries Cooperative Support Advisory - Copy Holds and Clearable Holds.**+Co-op Support has identified two current issues with recurring reports:
  
-1) Copy Holds sometimes not Targeting.+  - Some libraries have recurring reports running that they cannot access as the reports are being run by accounts for former staff members. 
 +  - Some libraries have recurring reports running directly from Sitka templates which is causing issues for Co-op Support’s management of these templates.
  
-Just a reminder, for copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold, while we investigate this issue.  Volume holds will target selected local copies, and are not affected by this bug.+We recommend all libraries use the template “Reports Run In Specified Time Period By Specified Library” to see what reports are being run at their library.  To see your current reports we recommend specifying May 1st 2023 to May 31st 2023 as your time period.
  
 +This template can be found under Shared Folders -> Templates -> Sitka_templates -> Local Administration. Please ensure you clone the template into your own folders before running it.
  
-2) Non Clearable Holds displaying as Clearable on Holds Shelf.+Recurring reports that are no longer needed can be stopped by deleting the report definitions and output.  For more information see: http://docs.libraries.coop/sitka/_maintaining_reporter_data.html#_deleting_report_definitions_and_output
  
-There is a display issue with non clearable holds showing as clearable, based on miscalculation of expire time.  We recommend you select and display Shelf Expire Time in order to see why holds do not clear that day. Holds will clear properly once expire date has passed.+Co-op Support will stop all recurring reports for former staff accounts on **July 28th**.  Please ensure you have set up any needed new recurring reports before this date.
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
  
-//Updated November 20, 2019// 
  
-**BC Libraries Cooperative Support Advisory- Network Hardware Upgrade - Nov. 23, 2019.**+//Updated May 31, 2023//
  
-In order to replace network hardware that has contributed to recent service disruptions, the Co-op Systems team will  upgrade our routers starting at 7 PM PT, Saturday November 23, 2019. We plan to have this work completed later that evening, by 10 PM PT.  We expect a couple of  5 minute interruptions to connectivity and services during this time, so wished for you to be aware. +**BC Libraries Cooperative Support Advisory – Cataloguing Policy Documentation Updated and Expanded**
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+BC Libraries Cooperative Support is pleased to announce a significant update to our documentation on Sitka’s cataloguing policy.
  
-//Updated November 19, 2019//+http://docs.libraries.coop/policy/_cataloguing_policy.html
  
-**BC Libraries Cooperative Support Advisory- Service Update**+The updated documentation clarifies and, in some cases, codifies our existing cataloguing policy.
  
 +All library staff with cataloguing access MUST read the updated policy and ensure it is followed when cataloguing in Sitka’s Evergreen.
  
-Sitka's Evergreen experienced some intermittent slowness and access issues this morning.  +Information on the permission groups which give access to cataloguing can be found here: http://docs.libraries.coop/policy/_cataloguing_permissions.html
  
-Full service has been restored, and we are continuing to monitor.+Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
  
-We apologize for the inconvenience. Thank you very much for your patience, and to all the sites who reported.+//Updated May 25, 2023//
  
-Please contact us at sitka@bc.libraries.coop if you have any questions.+**BC Libraries Cooperative Support Advisory – Updated Annual Statistics for BC Public Libraries** 
  
-//Updated November 14, 2019//+It has been brought to our attention that there was an error in the 2022 Sitka Statistic reports.  The reports published in January counted active patrons with circulations in the last two years but they should count active patrons with circulations in the last three years.  
  
 +The 2022 Sitka Statistics Reports for the Public Libraries Branch annual survey have been updated and published here -  https://bc.libraries.coop/support/sitka/llb-reports/ 
  
-**BC Libraries Cooperative Support Advisory**+Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html 
  
 +//Updated May 11, 2023//
  
-Sitka's Evergreen experienced some intermittent slowness and access issues this afternoon.  +**3rd Party Service Integration with Sitka’s Evergreen** 
- +
-Service has been restored, but we are continuing to monitor. +
- +
-We apologize for the inconvenience. Thank you very much for your patience. +
- +
- +
-//Updated November 14, 2019// +
- +
-**BC Libraries Cooperative Support Advisory - Service Interruption Tues. Nov. 12, 2019.** +
- +
-We apologize for the service problems experienced on Tuesday afternoon, Nov. 12., and for the delayed communication. +
- +
-Please remember that during changes in Co-op Support staff service levels,  or after hours, emergency server support is always available at 1-888-848-9250, #9. +
- +
-Please contact us at sitka@bc.libraries.coop if you have any questions. +
- +
- +
-//Updated November 8, 2019// +
- +
-**BC Libraries Cooperative Service Advisory - Telephone Support Tues. Nov. 12 to Wed. Nov. 13, 2019.** +
- +
-Please be advised that regular telephone support will be unavailable on November 12 and 13, 2019 due to a staff and board meeting in Vancouver. Regular email support may experience delayed response times, but your tickets will be received. +
- +
-On a related note, we have reinstated a custom Google search of the Sitka documentation that will assist you find the answers you need. Check it out at the link on top right of your screen. +
- +
-Emergency server support is not affected by this temporary change in service levels. +
- +
-Please contact us at sitka@bc.libraries.coop for further information. +
- +
- +
-//Updated November 6, 2019// +
- +
-**BC Libraries Cooperative Support Advisory – Post Upgrade Fixes and Issues Report** +
- +
-Two fixes will be applied to Sitka's Evergreen overnight Nov. 6, 2019. +
- +
-1) Holds Shelf fix to resolve  a problem with some holds not appearing on Holds Shelf. +
- +
-2) Adding Preferred Name to Custom Hold Slips fix +
- +
-In Evergreen 3.3 a patron's preferred name can be recorded in their account.  For paper overdues and email notifications the preferred name is used, if present. +
-The Sitka default hold slip also uses preferred name.  If you have a custom hold slip you can update your template to use preferred name as follows. +
- +
-  -  Go to Administration -> Workstation -> Print Templates +
-  -  Select the Hold Shelf Slip template. +
-  -  Copy your existing template into Notepad +
-  -  In Evergreen click Reset to Default **TWICE**. +
-  -  The coding for preferred name will be added.  Copy the customizations from your original template into the new template being careful not to overwrite the preferred name coding. +
-  -  Click Save Locally +
- +
-**Notification of issues with unfilled Copy Holds.** +
- +
-There have been reports of unfilled Copy level holds post upgrade.  For copy specific holds, Co-op Support recommends staff use Volume hold, instead of Copy hold. +
- +
-If your staff place a lot of copy holds, we recommend you clone the following report template and run a report to find any affected holds. +
- +
-Shared Folders>Templates>Sitka Templates>Holds> "Unfilled Copy Level Holds without a Target Copy".  Please cancel any outstanding Copy holds,  and re-place them as Volume holds. We will update everyone with our progress on a fix. +
- +
-See Sitka's Evergreen documentation for information about the different types of holds and how to manage them. http://docs.libraries.coop/sitka/_holds.html#_volume_and_copy_level_hold +
- +
-Please contact us at sitka@bc.libraries.coop if you have any questions +
- +
- +
- +
-//Updated October 30, 2019// +
- +
-**BC Libraries Cooperative Advisory - Jeff Davis Named to  Evergreen Core Committer Team.** +
- +
-During our busy post upgrade period,  Co-op Support would like to take a minute to advise that Co-op staff Jeff Davis was recently named a core committer in the international Evergreen community.  Thanks to Jeff and all the Evergreen core committers for their hard work in growing and maintaining Evergreen!  +
-You can find out more at  http://ow.ly/qCvo50wQKlA  +
- +
-If you have any questions about the recent Evergreen 3.3 upgrade, or any other Sitka requests, please contact us at sitka@bc.libraries.coop +
- +
- +
-//Updated October 13, 2019// +
- +
-**BC Libraries Cooperative Support Service Advisory - Welcome to Evergreen 3.3** +
- +
-The Sitka Team has successfully upgraded the system to version 3.3 of the Evergreen ILS. +
- +
-Wondering what has changed? See our New Features Playlist:  +
-https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh +
- +
-Sitka’s Evergreen 3.3 Documentation is now available at: http://docs.libraries.coop/sitka/ +
- +
-Does your library have a self checkout machine? If your self checkout does not work immediately it may require a restart to connect to the servers. +
- +
-Please note regular Co-op Support is closed until Tuesday October 15, when we will offer extended Phone Support from 8:00am PDT (10:00am CDT) to 4:00pm PDT (6:00pm CDT). +
-  +
-Emergency Support is not affected by the holiday closure. +
- +
-Should you discover any issues, please contact us at sitka@bc.libraries.coop+
  
-Thank you to everyone for your support during this upgrade.+Thinking of investing in new services or products for your patrons that will authenticate against Evergreen?  Don’t forget to fill out the 3rd Party Service Integration With Sitka’s Evergreen  survey first so Co-op staff can assess whether the service or product can be securely integrated with Sitka’s Evergreen.  Libraries should expect it to take **3 to 6 months** for this assessment to be completed from the time the survey is submitted.  Co-op staff cannot begin the assessment until we have the information from the survey.
  
-//Updated October 10, 2019//+Sitka’s 3rd Party Service Integration policy can be found here: http://docs.libraries.coop/policy/_3rd_party_service_integration.html   
  
-**BC Libraries Cooperative Support Service Advisory - Sitka's Evergreen 3.3 Upgrade**+The 3rd Party Service Integration With Sitka’s Evergreen survey can be found here: https://survey.libraries.coop/917743?lang=en
  
-The Evergreen 3.3 upgrade is this weekend, please review all the important information at [[https://bc.libraries.coop/evergreen-3-3/]]. While you are there, watch the new features playlist too. [[https://www.youtube.com/playlist?list=PLdwlgwBNnH4pEJoh9XhMuiDHPmfNKrLLh]]. 
  
-If you are open Sunday October 13 or Monday October 14, and plan to use Offline Circulation, you need to ensure workstations are configured correctly before closing on October 12, 2019. Please follow posted instructions [[http://docs.libraries.coop/sitka/_offline_circulation.html#_set_up_workstations_for_offline_circulation]] or view the playlist, [[https://www.youtube.com/playlist?list=PLdwlgwBNnH4q14tza_jbdyEDfEmT-FQcu]]  but do NOT attempt to Download block list (step #3), it has a known error.+//Updated May 1, 2023//
  
-Overdrive will switch to barcode pattern matching for BC and MB libraries for duration of upgrade, and patrons will have normal access, but all other 3rd party services will be reduced or unavailable. Please view posted information at [[https://bc.libraries.coop/evergreen-3-3/]].+**BC Libraries Cooperative Support Advisory - Database Server Upgrade**
  
-Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.+The primary database server for Sitka's Evergreen has been successfully upgraded to Postgres 14.   
  
 +There are no changes to any Evergreen functionality. 
  
-//Updated September 30th, 2019//+Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
-**BC Libraries Cooperative Support Advisory - Training Server Upgrade** 
  
-Sitka's Evergreen Training Server has been updated to Evergreen version 3.3+**BC Libraries Cooperative Support Advisory - Database Server Upgrade** 
  
-You can log in to the training server to check out the new features before our upgrade on October 12th-14th+The BC Libraries Cooperative will be updating our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, April 30th.   
  
-Training server URL and login credentials can be found here -  +The Evergreen server will be unavailable, from 9:00 PM PDT Sunday April 30th to 4:00 AM PDT Monday May 1st.   The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the migration.   
-[[https://bc.libraries.coop/docs/sitka-training-server-access/]]  +
-(website login required).+
  
-Please note: this server is unsupported Sitka Support will not be able to respond to training server questions before the upgrade.+Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality. 
  
 +Please contact us at sitka@bc.libraries.coop if you have any further questions. 
  
-//Updated August 26th, 2019// 
  
-**BC Libraries Cooperative Support Advisory - Adjustment of Library List**+//Updated April 4, 2023//
  
-We would to like to inform you that the Sitka library tree will be adjusted on August 28, Wednesday night. +**BC Libraries Cooperative Support Advisory – Last Chance to Register for Those Flummoxing Fixed Fields**
  
-Three libraries, Pemberton (BPE), Squamish (BSQ) and Whistler (BW) public libraries, will be moved out of InterLink (BBGVL) to form a new group to enable InterLibrary Connect holds among them.+Register now for Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.
  
-The new group is called, "Sea to Sky Library Group", with shortname of STSK. The new group is on the federation level, right under Sitka. You will notice the change on the catalogue, patron edit and other places where the library tree is displayed.+We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 
  
-Please contact us at sitka@bc.libraries.coop if you have any further questions. +Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
 +Registration closes at the end of the day Thursday, April 6th.
  
  
 +//Updated March 14, 2023//
  
 +**BC Libraries Cooperative Support Advisory - Continuing Training in April**
  
 +Join us in April when we bring back our popular continuing training session Those Flummoxing Fixed Fields.   Learn how bad data in fixed fields affects catalogue searches and how records display (or don’t!) to your patrons. Join us as we unravel the mysteries of the fixed fields and help you help make the catalogue better.
  
 +We’re trying something new this time!  The Thursday session will be recorded and posted publicly to our Youtube channel. 
  
 +Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
 +Registration closes at the end of the day Thursday, April 6th.
public/news.1618414601.txt.gz · Last modified: 2021/04/14 08:36 by jeff

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