The first step in your workflow is to choose a title to work on. You will find this in the RT NNELS Production Queque.

NNELS uses open-source software called RT (Request Tracker) to manage requests for books. The books you will working for will be in the NNELS Production Queque. As mentioned in the Job Expectations section, there are 4 levels of tickets. In the Production Queque you will mainly see:

• Urgent
• High
• Medium

Always take the Urgent tickets first. Never have more than three tickets at a time when working to ensure you do not get overwhelmed with work, and to ensure there is a fair distribution of titles for the other PA's.

After you take ownership of the ticket for your selected title in RT, you can download the documents for production from CyberDuck.

See Using RT the complete directions for taking a ticket, uploading/downloading to CyberDuck, and assigning a ticket back to the Production Coordinator.

• how use cyberduck: logging in where to go
• downloading a title from cyberduck
• uploading a finished file to cyberduck (mention naming process)

• having both files (converted and ebook)
• using ebook to help make sure you are creating right format
• using wiki and Q&A for any questions
• Install NNELS template
• Clearing format
• How and When to apply styles
• How and When to write image descriptions
• Show example of an epub, converted word file, and finish edited file