This section covers the basic Job Outline and Expectations for Production Assistants, as well as details on the Probation and Training period.

A Production Assistant is to work 15 or 30 hours per week, depending on their contract.

The main duty of this position is to produce books that are in accessible formats. The Production Assistant will reformat converted ebooks in Microsoft Word as outlined in this eText Wiki, and with the direct guidance and support of the Production Coordinator.

Titles for production are found in the RT system in the Production Queue. There are various levels of priority to these titles:

• Urgent
• High
• Medium
• Low

When a Production Assistant is choosing a title to work on it is expected that they take the Urgent tickets first. These are titles that have been directly requested by our patrons.

It is also expected that the Production Assistants regularly check the queue to see if any new Urgent tickets have been added.

You should finish a ticket before taking another one, unless otherwise directed by the Production Coordinator.

Sometimes a ticket will be assigned to you by the Supervisor.

A Production Assistant should aim to have only 2-3 tickets maximum at any given time. This helps avoid burnout and workload piling up.

The Production Assistant will use their own laptop along with a current and updated version of Microsoft Word. UAlberta Hub offers free 365 to students that can be downloaded directly to their computer. It is the Production Assistant's responsibility to ensure that they are using the latest software on a reliable computer.

If there is ever any downtime in production, the Production Assistant is expected to do metadata work as outlined on this wiki page.

Other projects may be assigned to the Production Assistant at the discretion of the Production Coordinator. If this occurs, the Production Coordinator will communicate the project outcome and expectations within the Production Assistant's current workflow. These projects will be part of their contracted hours, and the Production Assistant will not be paid any additional amount for these projects.

Additional contracts may be offered to the Production Assistant based on skill set and availability. These contracts will be for projects that utilize the Production Assistant's skill set, and will be separate from the Production Assistant job and expectations.

Full-time Production Assistants will also have the following responsibilities:

• Metadata cleanup
• Assisting with purchasing and acquisitions
• Converting MP3 files to DAISY
• Assisting with collection creation and maintenance
• Other duties as assigned

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All new hires will go through a training and probationary period of 2 months. It is expected that by the end of this probationary period you will be able to do the following:

• Be able to produce titles with little to no feedback on an regular and ongoing basis (see below for table of average hours per book)
• Write Simple and Medium Image Descriptions with little to no feedback
• Communicate clearly and ask questions

You will have a final evaluation meeting at the end of this 2 month period where your performance will be reviewed and you will be given either a pass or fail depending on if you have met the job expectations as outlined above.

If you do not meet the job expectations at the end of this 2 month period it will be considered a fail and your contract will be terminated.

If you do meet the job expectations at the end of this 2 month period it will be considered a pass and you will continue your employment with NNELS.

During this time you will be given hands-on training and support from the Production Coordinator. This can include, but is not limited to:

• Zoom meetings
• Emails
• Wiki documentation and Q&A posts
• Comments in RT

The Production Coordinator will assign you titles to aid with your development. This is to help you avoid getting stuck with a complex title before you have built up your skill set. After training, you will be expected to select and choose tickets as per your job outline.

All Production Assistants are expected to work their full hours per week (15 for casual workers, 30 for full-time).

For casual workers, the Production Assistant can divide these hours within a week in any way that fits their current schedule, as long as they are finishing all assigned hours per week.

For full-time workers, it is expected that part of their work schedule overlaps with the Production Coordinator.

It is expected that after the training and probationary period you will be able to work independently, with little supervision.

The Production Coordinator will still be available as your direct supervisor to help you with any questions or issues that arise during the course of your work. All production questions can be posted on the Production Q&A page, and all alt-text questions can go on the Alt-text Q&A page.

After the 2 month training and probationary period, a Production Assistant is expected to produce titles on an ongoing and regular basis. We have created the table below to help you understand the general expectations around how long each type of book will take.

The following is a breakdown of the average time it takes to produce different genres of books:

Alt-text is an essential part of accessibility. It can take longer to learn how to write image descriptions than the other parts of reformatting an ebook, and we are here to help and support you on this journey. Even after you have got a handle on how to describe images, there will always be times when you struggle and need assistance.

The expectation for your position is that you are able to write simple and medium alt-text with little to no feedback after a 2 month period of working with alt-text.

The Images documentation paired with the additional resources are designed to help you succeed in this process.

The Production Coordinator is also responsible for training you and offering support in learning and creating image descriptions. We have an Alt-text Q&A page specifically for alt-text to assist you with your education, and help you when you get stuck on any description.

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